The hotels room was spacious, however the bathroom was small. The hotel was close to restaurants, bars, and shopping areas. Overall good value for the room and location.
Great location near Bourbon Street but quiet enough to sleep. The beds and pillows were very comfortable and the AC was able to keep up with the August heat and humidity. We really enjoyed the balcony too. This hotel does not provide shampoo or even hand soap in the rooms so make sure you bring your own.
My husband and I were warmly greeted by “Lionel” at the valet parking and then by the front desk staff. The hotel was beautiful (although a bit tired in some areas) Our room was perfect and the little courtyard balcony was perfect for a late night and early morning relaxation time. The bar was perfect for a nightcap. The location was the best to experience all the happenings in New Orleans. We’ll be back to this little gem for sure.
This was my 2nd vacation spent at Hotel St. Marie. I had been there 10yrs or more ago. I basically had the same great service and experience with the hotel - except they have upgraded some things since then (thankfully). In general they improved things to keep up with the wear and tear over time. My family was very pleased - only grip was in-hotel Restrurant/bar doesn’t have enough family option seating; but there are plenty of other places to see and eat within walking distance.
Great location. We walked all over. Staff was friendly and helpful. Court yard pool was great for a “cool-off” dip.
All was Good
Property was centrally located to everything. Staff was not helpful. My room did not receive proper maid service for the 4 days of my entire stay.
Staff and ambience were terrific. Hotel was very clean and super convenient to restaurants, bars, shopping, and other French Quarter activities without being right in the middle of the action (a big plus).
loved the location in the heart of the French Quarter! Very walkable! Our room was very quiet in spite of the location.
Customer service was poor to say the least. Front desk staff were dismissive and lacked basic engagement skills.
It was my first visit to New Orleans, Hotel St. Marie was an amazing place to stay. The staff was friendly, helpful, polite and a lot of fun. Already planning on coming back and I would stay in any other hotel. Its close to all the great things to do while your there.
Staff was very friendly. Property was in good condition. Great spot for Bourbon street visist
From the moment we stepped out of the cab until the moment the valet helped us out the door with our luggage on the way out, every single staff member was kind, helpful, courteous and personable. The rooms were clean, the courtyard relaxing, the pool was well kept. I have stayed all over the world and this was the best hotel staff I have encountered. They were not stiffly polite or servile- this was genuine southern hospitality at it’s finest. Like being welcomed into a home rather than a business. I will stay here again and again- a completely satisfying experience.
I really liked the cleanliness of my stay. The courtyard was my favorite to sit and relax from the hustle and bustle . A lot of people I encountered in French quarter were quite rude, it was nice to come back to my hotel and have the staff be so nice and friendly. So thankful I picked the right hotel if I come back to visit I will definitely chose this hotel.
The property was in a great location but lacking service. Only the cafe was open, not the restaurant. We never saw a maid the enture week we were there.
The hotels room was spacious, however the bathroom was small. The hotel was close to restaurants, bars, and shopping areas. Overall good value for the room and location.
Great location near Bourbon Street but quiet enough to sleep. The beds and pillows were very comfortable and the AC was able to keep up with the August heat and humidity. We really enjoyed the balcony too. This hotel does not provide shampoo or even hand soap in the rooms so make sure you bring your own.
My husband and I were warmly greeted by “Lionel” at the valet parking and then by the front desk staff. The hotel was beautiful (although a bit tired in some areas) Our room was perfect and the little courtyard balcony was perfect for a late night and early morning relaxation time. The bar was perfect for a nightcap. The location was the best to experience all the happenings in New Orleans. We’ll be back to this little gem for sure.
HI Corina, Thank you for reaching out. We appreciate the feedback for our hotel and especially our staff. We will be sure to pass on the kind words to Lionel and we hope for the opportunity to welcome you back.
This was my 2nd vacation spent at Hotel St. Marie. I had been there 10yrs or more ago. I basically had the same great service and experience with the hotel - except they have upgraded some things since then (thankfully). In general they improved things to keep up with the wear and tear over time. My family was very pleased - only grip was in-hotel Restrurant/bar doesn’t have enough family option seating; but there are plenty of other places to see and eat within walking distance.
Hi Scott, Glad you enjoyed your stay. Thank you for choosing our hotel once again and taking the time to share your feedback. We hope to welcome you back to our historic New Orleans hotel soon!
Great location. We walked all over. Staff was friendly and helpful. Court yard pool was great for a “cool-off” dip.
HI Karmin, Thank you for choosing our historic hotel for your New Orleans stay. We are happy you enjoyed your stay, and appreciate your feedback about our staff service and great location. We look forward to the opportunity to welcome you back to the Big Easy soon.
All was Good
HI Bruce, Cool! Glad you had a good stay
Property was centrally located to everything. Staff was not helpful. My room did not receive proper maid service for the 4 days of my entire stay.
Hi Cherise, thank you for choosing our historic hotel for your New Orleans stay. We are sorry to learn of the customer service issues you describe – certainly not reflective of the experience we strive to provide our guests. Please know that your comments have been shared with management. Otherwise, we hope you enjoyed your time in New Orleans.
Hi Theresa, thank you for choosing our hotel and sharing your excellent 4-star rating.
Hi Stephen, thank you for choosing our hotel and taking the time to share your excellent 5-star rating.
Staff and ambience were terrific. Hotel was very clean and super convenient to restaurants, bars, shopping, and other French Quarter activities without being right in the middle of the action (a big plus).
Hi Karen, We are glad you enjoyed our ambiance and terrific staff! Thank you for choosing our hotel and taking the time to share your rating and review! We hope to welcome you back to our historic New Orleans hotel—soon!
Hi Mark, we're glad to hear that you enjoyed your stay. Please accept our apologies for the housekeeping issue you described. Our staff typically provides thorough daily housekeeping service with replenishment of all fresh towels, mats, and other amenities. We are sorry that we missed this during your stay. Thank you for alerting us to the issue. We hope for a future opportunity to welcome you back with the high level of customer service we typically provide.