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Royal St. Charles Hotel

3.0 out of 5.0

Recent guest reviews

The only issue I had was not with the hotel but with the parking garage they contract with! The man continued to try to charge $30 even though all signs on the building said $20 and my paper from the hotel said $20. There was a lot of back and forth but the hotel staff got it straight!! Everything from check in to check out was amazing!!! The staff was extremely nice and helpful and we were able to see the parade from our room (since it rained) and when it cleared we went back on the street and joined the crowd!

Nice staff, convenient location to Canal Street and French Quarter.

Close to great cafes, public transit, and the excitement of Bourbon St and the French Quarter. Parking available and great concierge services.

I’ve stayed at this hotel previously and remember it fondly. Perhaps a lack of life experience at the time, but this time around I felt that I didn’t get my money’s worth. I looked at other properties prior to booking and I was attracted to the fair room rates not taking into account the parking/valet situation, a cost not factored. When it’s all said and done I could have stayed at a nicer hotel which might have offered either acceptable self parking for free and or valet service more moderately priced. RSC offered self parking for $20.00 a night which might have worked if it wasn’t for the fact that the parking garage was a three block hike. Because of this I opted for a “$35.00” a night valet service which after taxes is almost $40.00 a night with an additional $12.00 service charge??!! To make matters worse, if they could get worse. I waited an average of 55 minuted each day to receive my vehicle. The expensive valet service wasn’t even any good. My stepfather is a disabled Vietnam veteran and valet was the only viable option for us. Not even a discount offer for their disabled guests. Over all I felt nickeled and dimed to death. I will never consider staying at this hotel again and much less recommend it the multitude of people visiting NOLA.

Right price close to most places you want to visit around New Orleans

Hotel is in a great location, everything is in walking distance. French Quarter etc. Wouldn't mind a stay at this hotel again.

I chose this hotel because it was reasonably priced and very close to the location of a conference that I was attending. In the hotel lobby, there is a café and you can purchase a glass of beer from the front desk which is nice. The wifi in the hotel was great and I never had any problems with it during our 5-night stay.

The hotel has an excellent location but is otherwise fairly lackluster.

I paid extra for a room with two beds. When we arrived we put in a room with one bed and my son had to sleep on a couch. Not happy with them at all. When I asked the staff thereplied they had some booking issues but did not offer to reduce my room rate. I will not be back at this hotel.

Payed extra for a balcony that had a huge pillar in the middle. The furniture took up too much of the balcony for it to be comfortable. Room was tiny. No fridge. Great location though.

Good location. No Parking. Check-In Staff, not friendly. Only one check-in staff, during a busy time.

Other than sleeping didn't spend much time in hotel as this was a business trip. Comfortable bed and nice shower. My room was right over the streetcar stop on St Charles St. so I didn't need to "insert a quarter" (just joking) for the bed and whole room to vibrate a few times each hour all night (not joking about the actual vibrating)! Fortunately I wasn't bothered by this. I found the concierge to be very knowledgeable and helpful. WiFi was free but inconsistent bandwidth. Less than a block from Canal Street which was convenient for my evening strolls. A short distance to my NOLA office. My regular business hotel was full which is why I stayed here. Probably wouldn't choose this hotel again, but really I don't have anything against it.

I had very short period of time to do a lot. I can to assist my niece from MD to check into college. I needed to be close to downtown & to her university. Enjoyed my trip! However, my husband is 6'6". We had a king bed but the room was very small.

Not a bad hotel. The rooms are small and the walls are thin, but they keep it clean and the location is good. There's even a fitness room sufficient for a decent workout.

Great location. Easy walking to French Quarter and Business District. Rooms are small. Beds are a little hard. Bathroom is tiny. But comfortable if staying for an overnight or a weekend.

Enjoyed our stay, great location, close to business and the French quarter.

Room was small but very quiet, even though the streetcar was right outside.

I reserved a junior suite, which I think had plenty of room. The room was in very good condition and very clean. The bed was plenty comfy and I had a nice view. The location was great -- just across Canal from the French Quarter, so you could get to the fun, without it being loud. Three negatives: The lobby was always crazy -- especially during check-in times and early in the morning - due to the coffee place. The elevators are SLOW. The bathroom was kinda small.

Great price and the hotel was in a great location. The staff was friendly and I had no issues at all.

We didn't expect anything too fancy but this is definitely not a 4 star. It's a 2.5-3 star at most. No true hotel amenities.

135 St. Charles Avenue New Orleans LA

Hotel highlights

  • Walking distance to Jackson Square and National World War II Museum
  • 24-hour fitness center
  • 24-hour business center
  • WiFi in rooms and public areas (fees apply)

Royal St. Charles Hotel places you within a 15-minute stroll of popular sights such as Jackson Square and National World War II Museum. This 143-room, 3-star hotel has a coffee shop/café, a 24-hour fitness center, and a 24-hour business center. Located in central New Orleans, the hotel is also near Mercedes-Benz Superdome and French Market.


Dining

You can get a quick energy boost at the coffee shop/café.


Rooms

The 143 rooms are air-conditioned and have an array of amenities, including coffee makers, safes, and phones. Guests can expect WiFi and 42-inch LCD TVs. Bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are other standard amenities.


Property features

Royal St. Charles Hotel features a 24-hour fitness center, WiFi in public areas, and 2 meeting rooms. Valet parking is available for USD 35.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a porter/bellhop.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 1 King Bed, Balcony

King 1 | Sleeps 2

Guest reviews for Royal St. Charles Hotel

Everyone (17) Business (25) Couples (99) Family (18) Other (17) Friends (35)
5

perfect

Everyone

The only issue I had was not with the hotel but with the parking garage they contract with! The man continued to try to charge $30 even though all signs on the building said $20 and my paper from the hotel said $20. There was a lot of back and forth but the hotel staff got it straight!! Everything from check in to check out was amazing!!! The staff was extremely nice and helpful and we were able to see the parade from our room (since it rained) and when it cleared we went back on the street and joined the crowd!

By on Feb 12, 2018

Review comment responded on Feb 15, 2018

Thank you for your generous 5 star review about your visit. We heard about the issues with parking and advised the owner of the parking service. We're sorry that this was an unpleasant experience.

5

nice hotel in the downtown

Everyone

Nice staff, convenient location to Canal Street and French Quarter.

By , from MA on Jan 5, 2018

Review comment responded on Feb 15, 2018

Thank you!

5

excellent hotel just off the french quarter

Everyone

Close to great cafes, public transit, and the excitement of Bourbon St and the French Quarter. Parking available and great concierge services.

By , from Summerville, SC on Dec 30, 2017

Review comment responded on Feb 15, 2018

Thank you for your generous review!

1

bait and switch

Everyone

I’ve stayed at this hotel previously and remember it fondly. Perhaps a lack of life experience at the time, but this time around I felt that I didn’t get my money’s worth. I looked at other properties prior to booking and I was attracted to the fair room rates not taking into account the parking/valet situation, a cost not factored. When it’s all said and done I could have stayed at a nicer hotel which might have offered either acceptable self parking for free and or valet service more moderately priced. RSC offered self parking for $20.00 a night which might have worked if it wasn’t for the fact that the parking garage was a three block hike. Because of this I opted for a “$35.00” a night valet service which after taxes is almost $40.00 a night with an additional $12.00 service charge??!! To make matters worse, if they could get worse. I waited an average of 55 minuted each day to receive my vehicle. The expensive valet service wasn’t even any good. My stepfather is a disabled Vietnam veteran and valet was the only viable option for us. Not even a discount offer for their disabled guests. Over all I felt nickeled and dimed to death. I will never consider staying at this hotel again and much less recommend it the multitude of people visiting NOLA.

By , from San Antonio, TX on Dec 30, 2017

Review comment responded on Feb 15, 2018

Hello Richard, We were disappointed you had not been informed about our parking fees and service prior to arrival. Free parking is not offered in downtown New Orleans or any hotel and is very expensive. Regardless, we are sorry that the wait times were exceptionally slow during your stay and the parking service was notified that we expect better service.

3

nice hotel

Everyone

Right price close to most places you want to visit around New Orleans

By , from Dallas on Dec 9, 2017

4

great location.

Everyone

Hotel is in a great location, everything is in walking distance. French Quarter etc. Wouldn't mind a stay at this hotel again.

By , from B. on Mar 22, 2017

Review comment responded on Apr 8, 2017

Thank you for this great feedback! This will allow us to enhance the experience at our property The Royal St. Charles. Please let us know of any opportunities to make your stay better in the future.

4

central location with good walkability

Everyone

I chose this hotel because it was reasonably priced and very close to the location of a conference that I was attending. In the hotel lobby, there is a café and you can purchase a glass of beer from the front desk which is nice. The wifi in the hotel was great and I never had any problems with it during our 5-night stay.

By on Jan 23, 2017

4

decent choice

Everyone

The hotel has an excellent location but is otherwise fairly lackluster.

By , from Seattle, WA on Jan 3, 2017

3

overcharged

Everyone

I paid extra for a room with two beds. When we arrived we put in a room with one bed and my son had to sleep on a couch. Not happy with them at all. When I asked the staff thereplied they had some booking issues but did not offer to reduce my room rate. I will not be back at this hotel.

By on Nov 28, 2016

Review comment responded on Dec 5, 2016

We do apologize for the inconvenience with the room type at check in but you were upgraded to our Junior King Suite which is a higher rate then the standard room with two beds and is bigger. Thank you, Front Office

3

don't get a balcony. they're tiny

Everyone

Payed extra for a balcony that had a huge pillar in the middle. The furniture took up too much of the balcony for it to be comfortable. Room was tiny. No fridge. Great location though.

By on Nov 25, 2016

Review comment responded on Dec 5, 2016

Hello, We do apologize for the inconvience you experienced while at the hotel. In the future if available upon request we can accommodate placing a refrigerator in the room. Thank you, Front Office