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Recent guest reviews

Like the location Staff is friendly.

desk was very helpful in suggesting places to go with my autistic son.

Well, they cleaned our room 1 time over a 4-day stay. Despite multiple requests / calls to get room service up. When speaking with the front desk, the guy at the front desk was very condescending & rude. Drug deals on Canal St, 1 door down from the entrance of the hotel.

For the love of god you need to make a new playlist for the lobby. Feel like funkin it up is a great song but hearing it every time I walked through the lobby was maddening. I don’t know how the staff haven’t gone completely crazy.

To start, the room did not have a refrigerator. The concierge refused to give us a roll away bed!!! Had to buy an air mattress!! One day the maid did not clean because “some of them don’t speak English”-front desk. Outside of the property was nothing but homeless and groups of people hanging out. Also took multiple phone calls to get extra towels and blankets. WHAT A JOKE.

Horrible and degrading. Arrived to a backed toilet. Immediately called the feint desk (of which no one answered the phone) and was told someone would be up to fix (as the smell was horrible!) So we left to get dinner and walk the French Quarter. We returned 4 hours later to the same mess. No one was at the desk to answer the phone. We had to go downstairs and find help. Everyone was in the back office having a “good ol time…” In short; we were treated like it was our fault we didn’t ask for a new room. In reality; we were trying to be calm and patient. I could go on; but it just feels so degrading how we were treated.

There was a mouse in my room! They mentioned they would give me a partial refund and haven’t heard back. Horrible.

Did not like the fact that we had to call everyday because our room smelled like GARBAGE. They sprayed air freshener three times and nothing worked so I went out and purchased extra strength industrial freshener and that help a little. The restuarant was closed the entire time we were there and so was the bar. No room service was offered. The pool was tiny and not heated. I complained about all of this to the front desk and they acted as if the could care less. This should be rated as a one star property, we will never go there gain. Thanks for listening.

Hotel room was clean, but in hallways it smells really bad, you can smell mariijuana in non smoking areas in hotel. Staff was not very nice. Pool is really dirty and disgusting. I am not sure how this hotel is rated this good. I wouldn’t stay here again.

Honestly everybody there was awesome and the rooms could use some bath renovation but on this trip they had some young kid working at the valet. The main guy was good but I walked up to the kid working went to hand him my keys and he was like were sold out and I was like what? He said you can try to park it down the street and I was like is this valet and he’s like what are you trying to do. I was like your at the valet stand and I’m handing you keys, what the hell do you think I’m trying to do. When I got my car back the next morning the seat panel on the side was broke off and door scratched. This is a brand new BMW and it just rubbed me the wrong way. We have stayed at this hotel a good 50 times. When we come to town for cruises and games and just to come to New Orleans we always stay here and everybody is awesome and service is great. I just think to be a hotel of this caliber get that kid out of there. He is the first person most people will see when they arrive and he was high as hell and slurring his speech and trying to get us to go park our own car off property and kind of pissed me off from the beginning. Other than him everyone was great.

It’s really nice location an made my 3 night stay rememlerablee

No fridge and microwave

Friendly staff and clean room

Property was at a good location. However we were 4 in a suite and were consistently given towels for 3.

Close to French quarter

This hotel is more like 2 1-2 star. The towels, bed linens were stained. We repeatedly asked for them to be replaced and the ones they brought us had stains as well. We saw a mouse running across the hallway on our floor that slipped under one of the suit doors. The carpets were dirty and heavily stained as well. Avoid staying at this hotel. Not worth the money!!!

Canal Street New Orleans LA

Hotel highlights

  • Steps from Canal Street and Bourbon Street
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in French Quarter, Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel is next to popular attractions like Canal Street and Bourbon Street. This 693-room, 4.5-star hotel has an outdoor pool along with free in-room WiFi and a gym.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Start each morning with cooked-to-order breakfast, available for a fee from 8:00 AM to 10:00 AM.


Rooms

TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Coffee makers, safes, and phones are other standard amenities.


Property features

At Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 49 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include conference space, a business center, and express check-out.

Room options

Suite, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Standard Room, 2 Queen Beds, Non Smoking, View

2 Queen Beds | Sleeps 4

Standard Room, 2 Twin Beds, Accessible (Mobility)

2 Twin Beds | Sleeps 4

Standard Room, 2 Queen Beds (High Floor)

2 Queen Beds | Sleeps 4

Guest reviews for Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel

Everyone (32) Couples (21) Family (33)
4
Family

Like the location Staff is friendly.

By on Jan 24, 2023

Review comment responded on Jan 24, 2023

Thank you so much for your feedback. We hope to see you again in the future.

4
Family Friends

desk was very helpful in suggesting places to go with my autistic son.

By on Dec 10, 2022

Review comment responded on Dec 10, 2022

Thank you so much for your kind review. We hope to see you again in the future.

1
Partner Couples Business Business

Well, they cleaned our room 1 time over a 4-day stay. Despite multiple requests / calls to get room service up. When speaking with the front desk, the guy at the front desk was very condescending & rude. Drug deals on Canal St, 1 door down from the entrance of the hotel.

By on Nov 15, 2022

Review comment responded on Nov 16, 2022

Thank you for taking the time out to share your input with us. We will inform the proper Department Staffs for any areas needing improvements for updates.

4
Partner Couples

For the love of god you need to make a new playlist for the lobby. Feel like funkin it up is a great song but hearing it every time I walked through the lobby was maddening. I don’t know how the staff haven’t gone completely crazy.

By on Nov 5, 2022

Review comment responded on Nov 7, 2022

We greatly value your feedback as our guest, Joshua Allen, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

1
Friends

To start, the room did not have a refrigerator. The concierge refused to give us a roll away bed!!! Had to buy an air mattress!! One day the maid did not clean because “some of them don’t speak English”-front desk. Outside of the property was nothing but homeless and groups of people hanging out. Also took multiple phone calls to get extra towels and blankets. WHAT A JOKE.

By on Nov 3, 2022

Review comment responded on Nov 7, 2022

Thank you for sharing your experience from your recent stay, James Stephan. First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. I never like hearing that our guests won’t be back, and I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

4
Everyone

By on Sep 13, 2022

1
Family

Horrible and degrading. Arrived to a backed toilet. Immediately called the feint desk (of which no one answered the phone) and was told someone would be up to fix (as the smell was horrible!) So we left to get dinner and walk the French Quarter. We returned 4 hours later to the same mess. No one was at the desk to answer the phone. We had to go downstairs and find help. Everyone was in the back office having a “good ol time…” In short; we were treated like it was our fault we didn’t ask for a new room. In reality; we were trying to be calm and patient. I could go on; but it just feels so degrading how we were treated.

By on Sep 9, 2022

Review comment responded on Sep 11, 2022

Thank you for taking time to tell us about your experience. Please accept my sincere apologies for the inconveniences you experienced. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation

1
Friends Business Business

There was a mouse in my room! They mentioned they would give me a partial refund and haven’t heard back. Horrible.

By on Aug 26, 2022

Review comment responded on Oct 17, 2022

We are sorry to hear there was a discrepancy during your stay. We hope to see you again to show you the world class brand we have built our reputation on.

1
Family

Did not like the fact that we had to call everyday because our room smelled like GARBAGE. They sprayed air freshener three times and nothing worked so I went out and purchased extra strength industrial freshener and that help a little. The restuarant was closed the entire time we were there and so was the bar. No room service was offered. The pool was tiny and not heated. I complained about all of this to the front desk and they acted as if the could care less. This should be rated as a one star property, we will never go there gain. Thanks for listening.

By on Aug 24, 2022

Review comment responded on Aug 24, 2022

Thank you for sharing your experience. We apologize for your disappointment. Please know that your feedback will be shared with the proper departments for addressing. Thank you again for sharing. It is appreciated!

3
Everyone

By on Aug 1, 2022

Astor Crowne Plaza New Orleans French Quarter

739 Canal Street, New Orleans, LA 70130
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