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Sheraton New Orleans Hotel

4.0 out of 5.0

Recent guest reviews

Excellent location. Room wasn't very clean. Booked a room with a king bed and was giving a room with two queens which were very uncomfortable. We complained to the hotel but we're told that the people who book through the hotel have priority on availability of the kings over those who book through Orbitz. Staff was friendly.

Excellent location, just steps away from the heart of the French Quarter. Accommodations were excellent. The only downside was it was difficult to get a cab after I checked out. No valet was present.

friendly staff... Phoenicia provided the best costumer service at check in and followed up with us a day after to make sure that everything was fine.

Great staff, welcomed us with a smile when we checked in. Rooms were so nice and clean and the beds were heaven. Would definitely stay there again. The only negative was the 43.00 plus tax per night parking. We tried looking for cheaper parking in the city but it's what it is. They'll get you somewhere so we decided on parking it at the hotel. Thanks for a wonderful stay.

Close to everything in the French Quarter; easy to get to and from airport

We stayed 5 nites during Mardi Gras. The location on Canal Street was great & close to everything. The entire staff was friendly & attentive to anything we needed. Our rooms were clean and the beds were extremely comfortable. We couldn't have asked for a better place to stay.

The front desk staff (Cierra) was professional and efficient from the moment we arrived. Security was on point as to not allow any undesirables wander in. I would stay here again. The room(s) were very nice, and clean (everything except the tub). The fitness center is very clean, some of the elliptical/ arc trainer machines didn't work properly, but overall it was good.

The Sheraton New Orleans on Canal Street is a great location. We had a nice room on the 9th floor with an excellent view that overlooked the street and the river. The bed was very comfortable. I would offer the hotel's management only a few improvements. To start, the toilet was extremely loud in our room. It literally shrieked when flushed. The television's guide only displays the TV channels, but not the programs that are on. Also, if you want to access Internet in your room, then the hotel charges for this. Even selecting music on the television's guide is charged for. We felt like the hotel was a bit nickle-and-diming people. The last recommendation is for the elevator system. A guest has to press the key pad with their floor number, and then the system assigns the elevator to ride. We witnessed several guests that were confused and frustrated over this elevator system.

Very convenient location. Just a few blocks to bourbon street and st Charles. Close to shopping and eating places. This is on a parade route during Mardi Gras So be aware of that if you're looking to be off he beaten path from parades. The only negative is that the room temperature was hard to regulate. It was either too hot or too cold even when the thermostat was left at the same temperature. But it wasn't extreme enough to complain. Bathrooms a little small but I expected that.

stayed for five nights during Christmas, 2016. a nice place to stay for a family, even with pets.

Took 1 hour to get car out of Valet. Asked for a late checkout and got denied.

Riverwalk is nice loved Jackson square lots of art. Plenty to do.

I had wifi but everyday after I'd leave the hotel and come back with no wifi so to spend time with the help desk to get it back. Some of calls to front desk were answered as if being bothered and would hang up before I was finished with what I had to say or ask for and I have to call back - which happened more than four times. No water pressure in shower and the hottest it got was warm. I left some jewelry and items in the bathroom that were expensive I called them as soon as I realized I left things there and no one knows where they are/-yet they boast in their brochure that if things are left behind no problem that housekeeping or whoever always keeps the belongings safe and that they will call you to let you know you've left some things behind- obviously not! Food was ok. One highlight is I went to rent a movie and it was not playable so the maintenance man came to look at my TV and he was very nice and figured it out quickly! A very convenient location with nice big window - that I couldn't open. The staff is lacking in urgency and concern for the guests; things are not as advertised. The room was dusty and the drawers of the dresser had other people's hair and things in them - I didn't even use the dresser for my clothing because it was dirty.

Great hotel and an awesome staff. Rooms were nice and comfortable. Great location and walking distance to Bourbon Street, French Quarters, etc. The Pelican Bar was amazing. The bartenders were awesome.

It was hot In the room and the ice machine was out of ice- at the restaurant for breakfast we did not have a waiter so I had to literally raise my hand to get some kind of service/ But it was a very nice hotel if you can put up with the heat in your room

SO-SO experience, we stayed at the Sheraton in San Diego and it was better. No cream for you coffee and no kleenex for the little lady (make up thing). FORGET ABOUT BREAKFAST!!!!!!

Rooms have old decor and air-conditioning not working properly. Internet not free with high daily charge.

Close to Bourbon Street. Love the way the elevators work. Especially, since we were on the 20th floor.

Beautiful hotel, loved having Starbucks in the hotel lobby, great lobby bar and location was perfect to walk to Bourbon street and many other great restaurants. Our room had an amazing view!! Thanks!

I booked this hotel for the 2016 Jazz Festival. I was able to check in early the morning of my arrival - around 0930 and found the view from my hotel room to be stunning. I could see ships and barges floating down the Mississippi River as well as the downtown New Orleans skyline. I found the hotel staff friendly and helpful. The accommodations were excellent. I would stay here again without hesitation.

500 Canal St New Orleans LA

Hotel highlights

  • Walking distance to Jackson Square and National World War II Museum
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Sheraton New Orleans Hotel places you within a 15-minute stroll of popular sights such as Jackson Square and National World War II Museum. This 1110-room, 4-star hotel has an outdoor pool along with a 24-hour fitness center and a 24-hour business center. It's in central New Orleans and also close to Mercedes-Benz Superdome and French Market.


Dining

In addition to a restaurant that serves breakfast and lunch, you can also enjoy a drink at the pub. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 1110 recently renovated rooms provide coffee makers, safes, and phones. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

At Sheraton New Orleans Hotel, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 48.95 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 54 meeting rooms, a conference center, and a 24-hour business center.

Room options

Club Room, 2 Double Beds, Business Lounge Access

Full 2 | Sleeps 4

Club Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 3

Deluxe Room

Full 2 | Sleeps 4

Deluxe Room

King 1 | Full 1 | Sleeps 3

Guest reviews for Sheraton New Orleans Hotel

Everyone (23) Couples (206) Business (72) Family (61) Friends (70) Other (47)
3

excellent location

Everyone

Excellent location. Room wasn't very clean. Booked a room with a king bed and was giving a room with two queens which were very uncomfortable. We complained to the hotel but we're told that the people who book through the hotel have priority on availability of the kings over those who book through Orbitz. Staff was friendly.

By , from California on May 9, 2017

5

easter weekend

Everyone

Excellent location, just steps away from the heart of the French Quarter. Accommodations were excellent. The only downside was it was difficult to get a cab after I checked out. No valet was present.

By , from New Orleans on May 5, 2017

5

great stay!

Everyone

friendly staff... Phoenicia provided the best costumer service at check in and followed up with us a day after to make sure that everything was fine.

By , from NJ on Apr 20, 2017

5

close to everything in the city.

Everyone
View from our room on the 25th floor.

Great staff, welcomed us with a smile when we checked in. Rooms were so nice and clean and the beds were heaven. Would definitely stay there again. The only negative was the 43.00 plus tax per night parking. We tried looking for cheaper parking in the city but it's what it is. They'll get you somewhere so we decided on parking it at the hotel. Thanks for a wonderful stay.

By , from Pensacola, Florida on Apr 15, 2017

5

nice hotel downtown

Everyone

Close to everything in the French Quarter; easy to get to and from airport

By on Mar 13, 2017

5

great hotel for mardi gras

Everyone

We stayed 5 nites during Mardi Gras. The location on Canal Street was great & close to everything. The entire staff was friendly & attentive to anything we needed. Our rooms were clean and the beds were extremely comfortable. We couldn't have asked for a better place to stay.

By , from Miami, FL on Mar 3, 2017

5

nice hotel, with short walks to casino & bourbon s

Everyone

The front desk staff (Cierra) was professional and efficient from the moment we arrived. Security was on point as to not allow any undesirables wander in. I would stay here again. The room(s) were very nice, and clean (everything except the tub). The fitness center is very clean, some of the elliptical/ arc trainer machines didn't work properly, but overall it was good.

By , from New Jersey on Mar 3, 2017

4

great location on canal.

Everyone

The Sheraton New Orleans on Canal Street is a great location. We had a nice room on the 9th floor with an excellent view that overlooked the street and the river. The bed was very comfortable. I would offer the hotel's management only a few improvements. To start, the toilet was extremely loud in our room. It literally shrieked when flushed. The television's guide only displays the TV channels, but not the programs that are on. Also, if you want to access Internet in your room, then the hotel charges for this. Even selecting music on the television's guide is charged for. We felt like the hotel was a bit nickle-and-diming people. The last recommendation is for the elevator system. A guest has to press the key pad with their floor number, and then the system assigns the elevator to ride. We witnessed several guests that were confused and frustrated over this elevator system.

By , from Missouri on Mar 3, 2017

4

great location!!!

Everyone

Very convenient location. Just a few blocks to bourbon street and st Charles. Close to shopping and eating places. This is on a parade route during Mardi Gras So be aware of that if you're looking to be off he beaten path from parades. The only negative is that the room temperature was hard to regulate. It was either too hot or too cold even when the thermostat was left at the same temperature. But it wasn't extreme enough to complain. Bathrooms a little small but I expected that.

By on Mar 3, 2017

4

hotel with great location and reasonable price

Everyone

stayed for five nights during Christmas, 2016. a nice place to stay for a family, even with pets.

By , from St. Louis, MO on Jan 2, 2017