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Sheraton New Orleans Hotel

4.0 out of 5.0

Recent guest reviews

I’ve always loved Sheraton because of the heavenly beds. View was perfect! I was able to see the parade without having to be in the crowd during Mardi Gras. This location, I was a little disappointed because hotel parking was $52/night (that’s with tax).

We had a wonderful stay at the Sheraton! The rooms were well kept and the staff was amazing. Ms. Rovella at the front desk was a jewel and we'll be back to stay at the Sheraton!

it was amazing, my only complaints would be that the bathroom is really small and the pillows are too soft and worn down.

This hotel was located on Canal St, which basically is the hub of the entire city. Everything was so easy to find compared to this hotel. The streetcar stop was across from the hotel. French Quarter was 10 min away. Bourbon St just 7 min away. The riverfront just 5 mn away. So many different shops and restaurants within such a close range. Staff was friendly, assistive, and very much focused on making the experience a pleasant one. I attended a conference in this same hotel. I had no problems getting to and from the different parts of the hotel as necessary. Great venue. Good food, too.

I had a very good experience. Staff was very friendly and helpful. Also, LOVED how there were many elevators that "called" to transport you to your floor immediately. One of the fastest elevator systems I've ever experienced!

Very pleased; easy to get to French Quarter, but far enough away from it that I did't have to hear the noise all night. Room was clean and comfortable. Staff was friendly.

We were there for a long weekend and really enjoyed the hotel and city of New Orleans. Staff at Sheraton were very helpful with any questions we may have and were very accommodating.

Very good overall. Very convenient as next French quarter.

Other than a slow computer system at check-in, everything about my stay met or exceeded my expectations. Staff was super responsive. Room cleanliness, accoutrements, and view of the city were highlights. Highly recommend staying at this hotel!

Excellent location. Room wasn't very clean. Booked a room with a king bed and was giving a room with two queens which were very uncomfortable. We complained to the hotel but we're told that the people who book through the hotel have priority on availability of the kings over those who book through Orbitz. Staff was friendly.

Excellent location, just steps away from the heart of the French Quarter. Accommodations were excellent. The only downside was it was difficult to get a cab after I checked out. No valet was present.

friendly staff... Phoenicia provided the best costumer service at check in and followed up with us a day after to make sure that everything was fine.

Great staff, welcomed us with a smile when we checked in. Rooms were so nice and clean and the beds were heaven. Would definitely stay there again. The only negative was the 43.00 plus tax per night parking. We tried looking for cheaper parking in the city but it's what it is. They'll get you somewhere so we decided on parking it at the hotel. Thanks for a wonderful stay.

Close to everything in the French Quarter; easy to get to and from airport

We stayed 5 nites during Mardi Gras. The location on Canal Street was great & close to everything. The entire staff was friendly & attentive to anything we needed. Our rooms were clean and the beds were extremely comfortable. We couldn't have asked for a better place to stay.

The front desk staff (Cierra) was professional and efficient from the moment we arrived. Security was on point as to not allow any undesirables wander in. I would stay here again. The room(s) were very nice, and clean (everything except the tub). The fitness center is very clean, some of the elliptical/ arc trainer machines didn't work properly, but overall it was good.

The Sheraton New Orleans on Canal Street is a great location. We had a nice room on the 9th floor with an excellent view that overlooked the street and the river. The bed was very comfortable. I would offer the hotel's management only a few improvements. To start, the toilet was extremely loud in our room. It literally shrieked when flushed. The television's guide only displays the TV channels, but not the programs that are on. Also, if you want to access Internet in your room, then the hotel charges for this. Even selecting music on the television's guide is charged for. We felt like the hotel was a bit nickle-and-diming people. The last recommendation is for the elevator system. A guest has to press the key pad with their floor number, and then the system assigns the elevator to ride. We witnessed several guests that were confused and frustrated over this elevator system.

Very convenient location. Just a few blocks to bourbon street and st Charles. Close to shopping and eating places. This is on a parade route during Mardi Gras So be aware of that if you're looking to be off he beaten path from parades. The only negative is that the room temperature was hard to regulate. It was either too hot or too cold even when the thermostat was left at the same temperature. But it wasn't extreme enough to complain. Bathrooms a little small but I expected that.

stayed for five nights during Christmas, 2016. a nice place to stay for a family, even with pets.

Took 1 hour to get car out of Valet. Asked for a late checkout and got denied.

500 Canal St New Orleans LA

Hotel highlights

  • Walking distance to Jackson Square and National World War II Museum
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Sheraton New Orleans Hotel places you within a 15-minute stroll of popular sights such as Jackson Square and National World War II Museum. This 1110-room, 4-star hotel has an outdoor pool along with a 24-hour fitness center and a 24-hour business center. It's in central New Orleans and also close to Mercedes-Benz Superdome and French Market.


Dining

In addition to a restaurant that serves breakfast and lunch, you can also enjoy a drink at the pub. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 1110 recently renovated rooms provide coffee makers, safes, and phones. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

At Sheraton New Orleans Hotel, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 48.95 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 54 meeting rooms, a conference center, and a 24-hour business center.

Room options

Club Room, 2 Double Beds, Business Lounge Access

Full 2 | Sleeps 4

Club Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 3

Deluxe Room

Full 2 | Sleeps 4

Deluxe Room

Full 1 | King 1 | Sleeps 3

Guest reviews for Sheraton New Orleans Hotel

Everyone (32) Couples (206) Business (72) Family (61) Friends (70) Other (47)
4
Everyone

I’ve always loved Sheraton because of the heavenly beds. View was perfect! I was able to see the parade without having to be in the crowd during Mardi Gras. This location, I was a little disappointed because hotel parking was $52/night (that’s with tax).

By on Feb 15, 2018

5

first time in new orleans

Everyone

We had a wonderful stay at the Sheraton! The rooms were well kept and the staff was amazing. Ms. Rovella at the front desk was a jewel and we'll be back to stay at the Sheraton!

By on Jan 14, 2018

4
Everyone

it was amazing, my only complaints would be that the bathroom is really small and the pillows are too soft and worn down.

By , from NJ on Jan 13, 2018

5

wonderful location, walking distanc to everything!

Everyone

This hotel was located on Canal St, which basically is the hub of the entire city. Everything was so easy to find compared to this hotel. The streetcar stop was across from the hotel. French Quarter was 10 min away. Bourbon St just 7 min away. The riverfront just 5 mn away. So many different shops and restaurants within such a close range. Staff was friendly, assistive, and very much focused on making the experience a pleasant one. I attended a conference in this same hotel. I had no problems getting to and from the different parts of the hotel as necessary. Great venue. Good food, too.

By , from Los Angeles, CA on Dec 23, 2017

5

between french quater and conference center

Everyone

I had a very good experience. Staff was very friendly and helpful. Also, LOVED how there were many elevators that "called" to transport you to your floor immediately. One of the fastest elevator systems I've ever experienced!

By , from Redwood City, CA on Dec 7, 2017

5

great location

Everyone

Very pleased; easy to get to French Quarter, but far enough away from it that I did't have to hear the noise all night. Room was clean and comfortable. Staff was friendly.

By on Nov 30, 2017

4

very nice hotel and walking distance to bourbon st

Everyone

We were there for a long weekend and really enjoyed the hotel and city of New Orleans. Staff at Sheraton were very helpful with any questions we may have and were very accommodating.

By on Nov 26, 2017

4

franfran

Everyone

Very good overall. Very convenient as next French quarter.

By , from new jersey on Nov 25, 2017

5

2 night conference stay

Everyone

Other than a slow computer system at check-in, everything about my stay met or exceeded my expectations. Staff was super responsive. Room cleanliness, accoutrements, and view of the city were highlights. Highly recommend staying at this hotel!

By , from Boston on Oct 26, 2017

3

excellent location

Everyone

Excellent location. Room wasn't very clean. Booked a room with a king bed and was giving a room with two queens which were very uncomfortable. We complained to the hotel but we're told that the people who book through the hotel have priority on availability of the kings over those who book through Orbitz. Staff was friendly.

By , from California on May 9, 2017