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Recent guest reviews

It is a hotel, like most hotels. Nothing outstanding about it. It was a place to stay. They charge the same amount or more than before covid, but provide less services. No made service, one day there was trash outside our door for over 24 hours. It only got removed after I told someone.

Room smelled like smoke. AC did not work well. Asked the front desk more than 5 times for two extra comforters/blankets and finally got two lumpy comforters that appeared to have been incorrectly washed/dried resulting in super lumpy unusable comforters.

Great hotel to stay!!

Room smelled like a smoking room.

Mal servicio nos quedamos sin agua caliente en una semana limpiaron la habitación tres veces pésimo

They need to renew a couples areas in the hotel . I don’t choose the hotel again

Everything was nice about this property. Staff was exceptional and its close to shopping, Dining and Bourbon street where all the action is.

Let's face it, New Orleans is not a cheap place to visit. In particular somewhere within walking distance of the French Quarter. Our stay at the Sheraton overall was just fine. A few pros and cons: Pros: - I'm going to say the location was a pro and a con. The pros are it was absolutely within walking distance of everything. We loved that! There were also tons of food options close by. - The room had a huge tv and a super comfortable bed for the end of a long day. - Check-in and check-out were a breeze (our room was ready early as well, which was nice!) Cons: - I said the location was a pro and a con. The con was it was a VERY noisy area. I live in Chicago and am very used to city noises. The last night I was up hearing cars drag race down Canal street til well past 3am. The rooms were not soundproofed very well. - The bathrooms needed a SEVERE remodel. For the price we paid, I would have expected a much nicer bathroom. Outside of that, the stay was just fine and we'd likely consider staying here again (just perhaps requesting a higher room or facing away from Canal). Thank you!

Price.

close to everything

The front desk staff was very pleasant when checking in and out. The room was nice.

The establishment have roaches.

The room was fine except the TV was on the wall parallel to the bed instead of in front of the bed. The bed could easily be moved to the other wall. I was tempted to do it myself! Also, the pool was closed. The hotel is in a great location.

the staff was friendly and helpful

Valet took over 20 minutes just to give them your ticket to get the car then another 20 minutes just to bring your car to you (after others behind us got their cars and going to ask why the long wait and they finally grab the damn keys )

Hotel and service was great; however, in my opinion, they don’t include needed amenities such as a refrigerator and microwave.

Went out for a whole day. Came back my room was the way i left it.

Canal St New Orleans LA

Hotel highlights

  • Steps from Canal Street and Royal Street
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in New Orleans Central Business District, Sheraton New Orleans Hotel is next to popular attractions like Canal Street and Royal Street. This 1110-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.


Dining

This hotel serves as home to a pub, along with a bistro that specializes in Cajun/Creole cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.


Rooms

32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also available.


Property features

At Sheraton New Orleans Hotel, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 48 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this golf hotel include conference space, a business center, and coffee/tea in a common area.

Room options

Club Suite, 1 Bedroom, Non Smoking

1 Double Bed | Sleeps 4

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Club Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Sheraton New Orleans Hotel

Everyone (29) Couples (16) Family (18)
4
Partner Couples

It is a hotel, like most hotels. Nothing outstanding about it. It was a place to stay. They charge the same amount or more than before covid, but provide less services. No made service, one day there was trash outside our door for over 24 hours. It only got removed after I told someone.

By on Apr 28, 2022

Review comment responded on Apr 30, 2022

Dear Kenneth, thank you for taking the time to tell us about your stay with us at Sheraton New Orleans Hotel. We are glad you had an overall satisfactory experience with us. However, we are sorry for not meeting some of your expectations and for the oversights you mentioned. Your comments have been shared with our housekeeping team to be more diligent in their efforts going forward. We are grateful for your feedback as it helps us learn and grow, and we hope to have another opportunity to see you again in the future. Jim Cook, General Manager

2
Family

Room smelled like smoke. AC did not work well. Asked the front desk more than 5 times for two extra comforters/blankets and finally got two lumpy comforters that appeared to have been incorrectly washed/dried resulting in super lumpy unusable comforters.

By on Mar 30, 2022

Review comment responded on Mar 30, 2022

Dear George, thank you for taking the time to show us your concern. We apologize for the issues you had with the AC and the difficulties you faced with the room. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. It was a pleasure hosting you and look forward to welcoming you for a much-improved experience. Jim Cook General Manager

5
Friends

Great hotel to stay!!

By on Feb 6, 2022

Review comment responded on Feb 7, 2022

Dear Elizabeth, thank you for choosing Sheraton New Orleans Hotel and for the wonderful feedback. We are thrilled to know we met all your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Jim Cook General Manager

4
Family

Room smelled like a smoking room.

By on Jan 31, 2022

Review comment responded on Feb 1, 2022

Thank you for taking the time to give us constructive feedback on your recent stay at Sheraton New Orleans Hotel. Even though we are smoke-free property, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Jim Cook General Manager

2
Family

Mal servicio nos quedamos sin agua caliente en una semana limpiaron la habitación tres veces pésimo

By on Dec 13, 2021

Review comment responded on Dec 17, 2021

Dear Mario, we want to thank you for your stay and for taking the time to post your review. We sincerely apologize for the oversights when servicing your room. We take our guest's feedback seriously and will ensure this does not happen again. We also regret the maintenance issue caused and we share your comments appropriately. We hope we can have another opportunity to make your next stay exceptional. Jim Cook, General Manager

3
Family with small children

They need to renew a couples areas in the hotel . I don’t choose the hotel again

By on Dec 11, 2021

Review comment responded on Dec 11, 2021

Dear Luciano, thank you for taking the time to review your stay with us. We regret that you felt some of our areas needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope the rest of your visit was comfortable and that you will choose us again. Jim Cook, General Manager

5
Family

Everything was nice about this property. Staff was exceptional and its close to shopping, Dining and Bourbon street where all the action is.

By on Dec 4, 2021

Review comment responded on Dec 5, 2021

Dear Pauline, thank you for the generous rating of the Sheraton New Orleans Hotel. We are delighted you could immerse yourself in the excitement of New Orleans at our excellent downtown location. It is also great to hear how much you enjoyed our attentive service. We hope you will come back to see us soon. Jim Cook, General Manager

5
Everyone

By on Dec 1, 2021

4
Partner Couples Friends

Let's face it, New Orleans is not a cheap place to visit. In particular somewhere within walking distance of the French Quarter. Our stay at the Sheraton overall was just fine. A few pros and cons: Pros: - I'm going to say the location was a pro and a con. The pros are it was absolutely within walking distance of everything. We loved that! There were also tons of food options close by. - The room had a huge tv and a super comfortable bed for the end of a long day. - Check-in and check-out were a breeze (our room was ready early as well, which was nice!) Cons: - I said the location was a pro and a con. The con was it was a VERY noisy area. I live in Chicago and am very used to city noises. The last night I was up hearing cars drag race down Canal street til well past 3am. The rooms were not soundproofed very well. - The bathrooms needed a SEVERE remodel. For the price we paid, I would have expected a much nicer bathroom. Outside of that, the stay was just fine and we'd likely consider staying here again (just perhaps requesting a higher room or facing away from Canal). Thank you!

By , from Atlanta on Nov 3, 2021

Review comment responded on Nov 4, 2021

Dear Matthew, thank you for choosing to stay with Sheraton New Orleans Hotel and for sharing your experience. We appreciate your compliments about where we are excelling, as well as your feedback regarding things you would change. We apologize for anything other than an exceptional experience, and we hope you will come back for a much-improved stay. Thank you again for being our guest. Jim Cook General Manager

5
Everyone

Price.

By on Oct 31, 2021

Review comment responded on Nov 1, 2021

Dear Benjamin, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at the Sheraton New Orleans Hotel look forward to your next visit. Jim Cook, General Manager

Sheraton New Orleans Hotel

500 Canal St, New Orleans, LA 70130
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