Location was great, no plugins for chargers usb, no free WiFi
There are 2 annoying qualities of this hotel: 1st, it's actually a MARRIOTT - either was purchased or managed by it; the Marriott club members are the upper-caste there, the rest are just guests; 2nd, the pay-for-WiFi sucks
Clean, beautiful view, great service, great location
View was amazing- rooms were comfortable and clean- restaurant was delicious
Excellent experience, close of the French quarter. I will back again.
The property is a little outdated. No minibar in the room. No one explained where is the breakfast and when etc. Overall average... location is really good, walk distance from everything.
The lobby of the Sheraton was nice and festive. The room was clean and bed quite comfortable. My first problem was with the person who checked me in to the room. He was nice but unfortunately his English was hard to understand. I had to keep asking him to repeat what he was saying. He also was apparently new to the job which made the process even more taxing for me. Next, we ordered breakfast through room service and it took the staff 3 times to get the order even mostly correct. Finally, on the 2nd day of our stay the room was not adequately vacuumed and the bathroom counter was not adequately cleaned. One of the small towels was torn. I was disappointed and would not choose to stay there again.
Liked central location, ambience, valet, check in, decor, etc.
Very friendly front desk staff but old outdated hotel rooms. Broken heater the first night in which they tried to fix it for 2 hours late at night (appreciate them trying) before changing our room per our request rather than them. Bug in bed next night and it took three people to change our linens. Otherwise great food in the restaurant and clean lobby but overall not a good experience.
Did not have refrigerator in room. Asked for a way to freeze icepack for travel for medicine on last night. $50. 00 for one night. Would look for a hotel with better amenities the next time.
Ice machine not working on our floor. Bar service was akward at first, until one gentleman took care of us, very nicely. Great check in! Best views of the French quarter!! Close to everything. Can't wait to come back to the Sheraton.
Located in Central Business District, Sheraton New Orleans Hotel is next to popular attractions like Canal Street and Decatur Street. This 1110-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.
This hotel serves as home to a pub, along with a bistro that specializes in Cajun/Creole cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
All 1110 rooms feature coffee makers, free bottled water, and safes. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.
At Sheraton New Orleans Hotel, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 46 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this golf hotel include conference space, a business center, and coffee/tea in a common area.
Location was great, no plugins for chargers usb, no free WiFi
There are 2 annoying qualities of this hotel: 1st, it's actually a MARRIOTT - either was purchased or managed by it; the Marriott club members are the upper-caste there, the rest are just guests; 2nd, the pay-for-WiFi sucks
Dear Guest, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to the Sheraton New Orleans Hotel. Jennifer Gohagan, Hotel Manager
Clean, beautiful view, great service, great location
View was amazing- rooms were comfortable and clean- restaurant was delicious
Excellent experience, close of the French quarter. I will back again.
The property is a little outdated. No minibar in the room. No one explained where is the breakfast and when etc. Overall average... location is really good, walk distance from everything.
Dear Ron, thank you for sharing your experience here at Sheraton New Orleans Hotel. We are glad you loved the convenience of our location and had an overall pleasant stay. However, we are sorry for not meeting every expectation. We value your comments and hope the positive aspects of your stay will bring you back here. Jennifer Gohagan, Hotel Manager