Sheraton New Orleans Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton New Orleans Hotel

Serves lunch and dinner
View from property
Serves lunch and dinner
Meeting facility
Club Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
500 Canal St, New Orleans, LA, 70130
  • Place, Canal Street
    ‪1 min walk‬
  • Place, Bourbon Street
    ‪3 min walk‬
  • Place, Caesars New Orleans Casino
    ‪7 min walk‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

Traditional Room, 1 King Bed

9.0 out of 10
Wonderful
(120 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(102 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(61 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, City View

9.0 out of 10
Wonderful
(26 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed

8.2 out of 10
Very good
(15 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Double Beds

8.0 out of 10
Very good
(11 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed

  • City view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Suite, 1 Bedroom

  • City view
  • 672 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 2 Double Beds (Hearing Accessible)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed (Hearing Accessible)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

New Orleans

Located in New Orleans Central Business District, Sheraton New Orleans Hotel is adjacent to Canal Street and within a 5-minute walk of other popular sights like Bourbon Street. This 1110-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Canal Street - 1 min walk - 0.0 miles
  • Royal Street - 2 min walk - 0.1 miles
  • Bourbon Street - 3 min walk - 0.2 miles
  • Caesars New Orleans Casino - 7 min walk - 0.4 miles
  • Caesars Superdome - 14 min walk - 0.8 miles

Getting around

  • Canal at Camp Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 10 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 28 min drive

Restaurants

  • ‪Willie's Chicken Shack - ‬2 min walk
  • ‪Creole House Restaurant & Oyster Bar - ‬1 min walk
  • ‪55 Fahrenheit - ‬1 min walk
  • ‪Popeyes Louisiana Kitchen - ‬2 min walk
  • ‪Cafe Beignet, Canal St - ‬1 min walk

About this property

Sheraton New Orleans Hotel

At Sheraton New Orleans Hotel, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 62.15 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a business center, and coffee/tea in a common area.
32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (USD 62.15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pelican Bar
  • Roux Bistro
  • Starbucks Coffee

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 105,996 square feet of conference space
  • 60 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 49 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs only
  • 1 total (88 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 28.75 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD 62.15 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Frequently asked questions

Are free cancellation options available at Sheraton New Orleans Hotel?

Sheraton New Orleans Hotel offers free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton New Orleans Hotel?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Sheraton New Orleans Hotel on Apr 1, 2026 start from $170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Sheraton New Orleans Hotel?

This hotel is situated in New Orleans Central Business District, just steps from Canal Street, and within a 10-minute walk of Bourbon Street and Caesars New Orleans Casino. You'll also find Caesars Superdome and Jackson Square less than a mile away.

Will I be able to park at Sheraton New Orleans Hotel?

Yes, valet parking is offered for USD 62.15 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Sheraton New Orleans Hotel include a casino?

No, Sheraton New Orleans Hotel doesn't have a casino.

Is there an indoor pool at Sheraton New Orleans Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Sheraton New Orleans Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Sheraton New Orleans Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sheraton New Orleans Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheraton New Orleans Hotel serves a full breakfast for a surcharge each morning at Roux Bistro.

Does Sheraton New Orleans Hotel allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Sheraton New Orleans Hotel for a fee of USD 75 per accommodation, per stay.

Are there connecting rooms at Sheraton New Orleans Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Sheraton New Orleans Hotel?

The closest major airport to Sheraton New Orleans Hotel is Louis Armstrong New Orleans Intl. Airport (MSY), which is 16.2 mi away (28 minutes by car).

Can I book a room with a balcony at Sheraton New Orleans Hotel?

No, you won't find guestrooms with balconies at Sheraton New Orleans Hotel.

Does Sheraton New Orleans Hotel offer wedding services?

Take advantage of the wedding venue at Sheraton New Orleans Hotel if you plan to say "I do" during your trip.

Sheraton New Orleans Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 921 out of 1465 reviews
Rating 8 - Good. 304 out of 1465 reviews
Rating 6 - Okay. 116 out of 1465 reviews
Rating 4 - Poor. 77 out of 1465 reviews
Rating 2 - Terrible. 47 out of 1465 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Stayed 2 nights in Dec 2025

10/10 Excellent

Sherman

Stayed 1 night in Dec 2025

10/10 Excellent

Nikolaus

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, beautiful view, comfortable, and courteous and helpful staff!
Stayed 4 nights in Dec 2025

10/10 Excellent

Aleisha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone was very pleasant.
Stayed 2 nights in Dec 2025

10/10 Excellent

ROGER

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly service
Stayed 3 nights in Dec 2025

10/10 Excellent

Shawanda

Stayed 1 night in Dec 2025

10/10 Excellent

Shaneka

Traveled with partner
Liked: Amenities
.
Stayed 2 nights in Dec 2025

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, amenities
Parking was full Both nights I stayed there had to pay for parking blocks away from the hotel and pay to uber back to hotel. There weren’t no trash bags in the trash can and the sheets had stains on them never again worst decision ever.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kaneesha

Stayed 1 night in Dec 2025

4/10 Poor

Steven

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room smelled like mold. Valet wait was extremely long and 52 dollars per day.
Stayed 2 nights in Dec 2025

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel!
Stayed 1 night in Dec 2025

2/10 Terrible

Dwight

Liked: Cleanliness
No one at valet or front desk to check in… waited 45 mins after checkout to get my car
Stayed 1 night in Dec 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Roderick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2025

8/10 Good

Reggie

Stayed 2 nights in Nov 2025

6/10 Okay

Anthony

Liked: Cleanliness, amenities
Disliked: Staff & service
The people here at the front desk could work on there customer service the bell people are amazing
Stayed 1 night in Dec 2025

4/10 Poor

Jamie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room had mold everywhere, shower that leaked and ran like crazy, visible water damage on the walls and a strange odor to the room. The sealing for the window was knocked out of place. The AC did not work. Housekeeping took days to finally come to service the room and only did on our last day at 3:30/4pm. Calling for anything took a very long time to get a response. Was told there was a $15 dining credit that would apply to room service, it did not so 2 very small coffees added $16 and change to our room bill.
Stayed 4 nights in Nov 2025

10/10 Excellent

Cliff

Stayed 1 night in Dec 2025

8/10 Good

Dimitricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the Sheraton is great. The staff is friendly and helpful. My only bad encounter on this last stay was the valet parking. Not being allow to take my car out having a handicap person to transport was horrible and wrong. We were told if we take our car out they would not be able to take it back in. We were told to walk, get a taxi or take a Uber. If the hotel was paying for then fine.
Stayed 2 nights in Nov 2025

8/10 Good

Timothy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was clean. 47th floor was pretty cool. Really plain Jane though nothing spectacular
Stayed 2 nights in Nov 2025

10/10 Excellent

Brad

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great Customer Service
Stayed 2 nights in Nov 2025

10/10 Excellent

TWYONNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING SEEMED LOVELY
Stayed 2 nights in Nov 2025

10/10 Excellent

Alyssa

Stayed 2 nights in Nov 2025

6/10 Okay

Janeisha

Traveled with group, Traveled with family
Liked: Staff & service
Housekeeping, parking, snack bag for when guests arrive
Stayed 2 nights in Nov 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Nov 2025