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Recent guest reviews

the staff was friendly and helpful

Valet took over 20 minutes just to give them your ticket to get the car then another 20 minutes just to bring your car to you (after others behind us got their cars and going to ask why the long wait and they finally grab the damn keys )

Hotel and service was great; however, in my opinion, they don’t include needed amenities such as a refrigerator and microwave.

Went out for a whole day. Came back my room was the way i left it.

The location is perfect for visiting NewOrleans and the French Quarters. Everything was walkable.

Room servicewas not as the pictureroom was cold no.blankets poor service

Location was great, no plugins for chargers usb, no free WiFi

There are 2 annoying qualities of this hotel: 1st, it's actually a MARRIOTT - either was purchased or managed by it; the Marriott club members are the upper-caste there, the rest are just guests; 2nd, the pay-for-WiFi sucks

Clean, beautiful view, great service, great location

View was amazing- rooms were comfortable and clean- restaurant was delicious

Excellent experience, close of the French quarter. I will back again.

The property is a little outdated. No minibar in the room. No one explained where is the breakfast and when etc. Overall average... location is really good, walk distance from everything.

The lobby of the Sheraton was nice and festive. The room was clean and bed quite comfortable. My first problem was with the person who checked me in to the room. He was nice but unfortunately his English was hard to understand. I had to keep asking him to repeat what he was saying. He also was apparently new to the job which made the process even more taxing for me. Next, we ordered breakfast through room service and it took the staff 3 times to get the order even mostly correct. Finally, on the 2nd day of our stay the room was not adequately vacuumed and the bathroom counter was not adequately cleaned. One of the small towels was torn. I was disappointed and would not choose to stay there again.

Canal St New Orleans LA

Hotel highlights

  • Steps from Canal Street and Royal Street
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in New Orleans Central Business District, Sheraton New Orleans Hotel is next to popular attractions like Canal Street and Royal Street. This 1110-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a pub, along with a bistro that specializes in Cajun/Creole cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.


Rooms

All 1110 rooms feature coffee makers, free bottled water, and safes. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.


Property features

At Sheraton New Orleans Hotel, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 48 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this golf hotel include conference space, a business center, and coffee/tea in a common area.

Room options

Club Suite, 1 Bedroom, Non Smoking

1 Double Bed | Sleeps 4

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Club Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Sheraton New Orleans Hotel

Everyone (40) Couples (13) Family (14)
5
Everyone

By on May 24, 2021

Review comment responded on Jun 4, 2021

Dear Valued Guest, Thank you for your recent stay at Sheraton New Orleans Hotel and for posting such a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to New Orleans. Jim Cook General Manager

5
Partner Couples Business Business

the staff was friendly and helpful

By on May 3, 2021

Review comment responded on May 4, 2021

Dear Valued Guest, On behalf of our entire staff, thank you for the excellent review! We are pleased to know how much you loved our friendly and helpful staff. All of us at the Sheraton New Orleans Hotel look forward to having you visit with us again. Jim Cook General Manager

3
Partner Couples

Valet took over 20 minutes just to give them your ticket to get the car then another 20 minutes just to bring your car to you (after others behind us got their cars and going to ask why the long wait and they finally grab the damn keys )

By on May 3, 2021

Review comment responded on May 4, 2021

Dear Valued Guest, Thank you for choosing us for your recent visit. We are genuinely sorry for the issues you experienced with our Valet. We strive to provide excellent service from each team member, and we are grateful for the feedback that helps us improve our guest experience. We have shared your concerns with the appropriate individuals to ensure this is not repeated. We appreciate your patience and hope you will consider staying with us again. Jim Cook General Manager

5
Family with small children

Hotel and service was great; however, in my opinion, they don’t include needed amenities such as a refrigerator and microwave.

By on May 2, 2021

Review comment responded on May 2, 2021

Dear Guest, Thank you for your honest comments about your stay with us. We are pleased that your experience was good on the whole, but we were sorry to read that you were disappointed with the lack of amenities in your room. Although we offer limited amenities, we are proud to offer a safe, clean, and comfortable environment for our guests. We hope to welcome you back the next time that your travels lead you to New Orleans in the future. Jim Cook General Manager

4
Friends

Went out for a whole day. Came back my room was the way i left it.

By on Apr 20, 2021

Review comment responded on Apr 20, 2021

Dear Valued Guest, Thank you for taking the time to share your experience; we love that you could join us. However, we regret that your stay was inconvenienced in any way. We know that the small details add up and make a significant impact on your overall impression. We would love another opportunity to bestow the service we customarily provide. Jim Cook General Manager

5
Partner Couples

The location is perfect for visiting NewOrleans and the French Quarters. Everything was walkable.

By on Mar 23, 2021

1
Family

Room servicewas not as the pictureroom was cold no.blankets poor service

By on Feb 23, 2021

4
Partner Couples

Location was great, no plugins for chargers usb, no free WiFi

By , from Mobile on Mar 3, 2020

Review comment responded on Apr 25, 2020

Dear Ron, thank you for sharing your experience here at Sheraton New Orleans Hotel. We are glad you loved the convenience of our location and had an overall pleasant stay. However, we are sorry for not meeting every expectation. We value your comments and hope the positive aspects of your stay will bring you back here. Jennifer Gohagan, Hotel Manager

3
Partner Couples

There are 2 annoying qualities of this hotel: 1st, it's actually a MARRIOTT - either was purchased or managed by it; the Marriott club members are the upper-caste there, the rest are just guests; 2nd, the pay-for-WiFi sucks

By , from Bsoton on Feb 29, 2020

5
Everyone

By on Feb 26, 2020

Review comment responded on May 19, 2020

Dear Guest, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to the Sheraton New Orleans Hotel. Jennifer Gohagan, Hotel Manager

Sheraton New Orleans Hotel

500 Canal St, New Orleans, LA 70130
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