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Recent guest reviews

Location was great, no plugins for chargers usb, no free WiFi

There are 2 annoying qualities of this hotel: 1st, it's actually a MARRIOTT - either was purchased or managed by it; the Marriott club members are the upper-caste there, the rest are just guests; 2nd, the pay-for-WiFi sucks

Clean, beautiful view, great service, great location

View was amazing- rooms were comfortable and clean- restaurant was delicious

Excellent experience, close of the French quarter. I will back again.

The property is a little outdated. No minibar in the room. No one explained where is the breakfast and when etc. Overall average... location is really good, walk distance from everything.

The lobby of the Sheraton was nice and festive. The room was clean and bed quite comfortable. My first problem was with the person who checked me in to the room. He was nice but unfortunately his English was hard to understand. I had to keep asking him to repeat what he was saying. He also was apparently new to the job which made the process even more taxing for me. Next, we ordered breakfast through room service and it took the staff 3 times to get the order even mostly correct. Finally, on the 2nd day of our stay the room was not adequately vacuumed and the bathroom counter was not adequately cleaned. One of the small towels was torn. I was disappointed and would not choose to stay there again.

Liked central location, ambience, valet, check in, decor, etc.

Very friendly front desk staff but old outdated hotel rooms. Broken heater the first night in which they tried to fix it for 2 hours late at night (appreciate them trying) before changing our room per our request rather than them. Bug in bed next night and it took three people to change our linens. Otherwise great food in the restaurant and clean lobby but overall not a good experience.

Did not have refrigerator in room. Asked for a way to freeze icepack for travel for medicine on last night. $50. 00 for one night. Would look for a hotel with better amenities the next time.

Ice machine not working on our floor. Bar service was akward at first, until one gentleman took care of us, very nicely. Great check in! Best views of the French quarter!! Close to everything. Can't wait to come back to the Sheraton.

Canal St New Orleans LA

Hotel highlights

  • Steps from Canal Street and Decatur Street
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Central Business District, Sheraton New Orleans Hotel is next to popular attractions like Canal Street and Decatur Street. This 1110-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a pub, along with a bistro that specializes in Cajun/Creole cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.


Rooms

All 1110 rooms feature coffee makers, free bottled water, and safes. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.


Property features

At Sheraton New Orleans Hotel, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 46 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this golf hotel include conference space, a business center, and coffee/tea in a common area.

Room options

Club Suite, 1 King Bed with Sofa bed, Club Lounge Access

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Executive Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Executive Suite, 1 King Bed with Sofa bed, Club Lounge Access

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Club Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Sheraton New Orleans Hotel

Everyone (77) Couples (216) Business (72) Family (74) Friends (70) Other (47)
4
Partner Couples

Location was great, no plugins for chargers usb, no free WiFi

By , from Mobile on Mar 3, 2020

Review comment responded on Apr 25, 2020

Dear Ron, thank you for sharing your experience here at Sheraton New Orleans Hotel. We are glad you loved the convenience of our location and had an overall pleasant stay. However, we are sorry for not meeting every expectation. We value your comments and hope the positive aspects of your stay will bring you back here. Jennifer Gohagan, Hotel Manager

3
Partner Couples

There are 2 annoying qualities of this hotel: 1st, it's actually a MARRIOTT - either was purchased or managed by it; the Marriott club members are the upper-caste there, the rest are just guests; 2nd, the pay-for-WiFi sucks

By , from Bsoton on Feb 29, 2020

5
Everyone

By on Feb 26, 2020

Review comment responded on May 19, 2020

Dear Guest, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to the Sheraton New Orleans Hotel. Jennifer Gohagan, Hotel Manager

5
Everyone

By on Feb 10, 2020

4
Business Business

By on Feb 7, 2020

5
Partner Couples

Clean, beautiful view, great service, great location

By on Jan 23, 2020

5
Family Family with small children Friends Family

View was amazing- rooms were comfortable and clean- restaurant was delicious

By on Jan 17, 2020

5
Everyone

By on Jan 7, 2020

5
Family

Excellent experience, close of the French quarter. I will back again.

By on Jan 6, 2020

3
Partner Couples

The property is a little outdated. No minibar in the room. No one explained where is the breakfast and when etc. Overall average... location is really good, walk distance from everything.

By , from Miami on Jan 5, 2020

Sheraton New Orleans Hotel

500 Canal St, New Orleans, LA 70130
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