The Pontchartrain Hotel in New Orleans | Best Rates & Deals on Orbitz

Dining

There are multiple options for onsite dining with 4 restaurants, including Silver Whistle, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 1:00 PM.

Property features

Guests of The Pontchartrain Hotel enjoy features like a fitness center, free WiFi in public areas, and express check-out. Valet parking is offered for USD 39.00 per day. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include free newspapers, a terrace, and laundry facilities.

Arrivals + Departures

The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 21

Special Check-in Details

Front desk staff will greet guests on arrival.

Payment types

Pet Policy

This property welcomes pets for USD 75 per pet, per stay
Up to 2 per room (50 lbs is the maximum pet weight)
Service animals exempt from fees

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
The following credit cards are accepted: American Express, Discover, Mastercard, and Visa.
Only debit cards are accepted.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for cooked-to-order breakfast: USD 25 per person (approximately)
Valet parking fee: USD 39.00 per day (in/out privileges)
Pet fee: USD 75 per pet, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability, amount varies)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

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4.6

out of 5

"Excellent!"

See all 48 reviews

Room cleanliness 4.5

Service & staff 4.5

Room comfort 4.5

Hotel condition 4.5

This hotel is most popular for:

Recent guest reviews

Loved. The old world charm... the outdoor patio.. lounge with all the artwork and THE BEST BREAKFAST

Hotel was very nice. Great breakfast spot on ground floor. Rooftop bar was cool. Location was 4-block walk to Magazine Street thru nice neighborhoods. I’d stay here again for sure.

Love staying here! Location is great!!! Tin roof has amazing views of the city!

The rooftop bar, Tin Roof, was definitely more rambunctious than I expected for a hotel almost 1 mile from the French Quarter. But, in a good way. Oddly enough, when we asked a waiter at the restaurant Galliano’s for any recommendations of things to do, he mentioned Tin Roof.

Staff extremely helpful and professional. Loved the rooftop bar and convenience of having restaurants on property. Great location in a quiet part of New Orleans.

This is not a 4 star hotel and Orbitz should not classify it as such. The carpet in my room was ripped. The bedding had holes and the pillow cases and sheets were yellowing.

Location is great. The gentleman at the front desk was very welcoming. Requests for extra linens were addressed very promptly.

The restaurants and bar areas were very comfortable and provided a variety of menu choices for anytime. All the waiters were nice and friendly. The roof top bar is great! Our room was so nice even as old as the building is everything worked well.

When we arrived at the property we had reserved a two room suite that they staff had given to another patron. Therefore, I room we reserved was not available. They offered us another room with two queens (standard room) at the same rate as a suite and refused to offer anything more than a couple of “drink tickets” to the bar. It looks like a lovely place to stay, but unfortunately the management doesn’t have their act together when it comes to their reservation systems. So, beware and call ahead to ensure you are going to get the room you actually reserved.

Loved this hotel. Great central location. Beautifully renovated, loved decor, service, rooms, bathroom. Loved the history. Great views from the room. Hot tin roof bar was adorable with great views and drinks. Jack Rose was beautiful and good was great. The living room area outside the restaurant was very cool. Loved that there was live jazz at the bayou bar. And breakfast was really yummy at the silver whistle cafe. Overall a perfect experience.

Lovely historic hotel on the St Charles streetcar line. The staff is perfection!

Lovely historic hotel right on the threshold of the Garden District with easy access to the green streetcar line

Check in was a breeze, they collected packages on my behalf and also held them for UPS to collect. When it was raining, they offered me complimentary umbrellas. My housekeeper was the sweetest and I loved going back into my room every time she finished. I'm very satisfied with my stay.

Guest reviews for The Pontchartrain Hotel

Everyone

By a verified traveler on Feb 15, 2020

Review comment Hotel Management responded on Feb 16, 2020

Thank you for your feedback! Hope to see you soon!

Family

By a verified traveler on Jan 22, 2020

Review comment Hotel Manager responded on Jan 22, 2020

Thank you for your feedback, we appreciate your business!

Partner Couples

By Traveller, from Royal Oak on Dec 2, 2019

Review comment Hotel Manager responded on Dec 2, 2019

By a verified traveler on Nov 27, 2019

Review comment Hotel Management responded on Nov 27, 2019

Thanks for staying with us. We appreciate your feedback!

Partner Couples Family

By a verified traveler on Nov 18, 2019

Review comment Hotel Management responded on Nov 18, 2019

Thank you for your feedback! We are happy you had such an amazing time at Hot Tin!

By a verified traveler on Nov 12, 2019

Review comment Hotel Management responded on Nov 12, 2019

Thank you so much for your feedback! We are glad you enjoyed the beautiful Hot Tin!

By a verified traveler on Oct 24, 2019

Review comment Hotel Manager responded on Oct 25, 2019

Thank you for your feedback regarding your recent stay with us. We are happy to hear that our staff was able to exceed your expectations and that you enjoyed the outlets in the hotel!

By a verified traveler on Oct 21, 2019

Review comment Hotel Manager responded on Nov 30, 2019

Thank you for your feedback regarding your recent stay with us. We sincerely apologize that the hotel did not live up to your expectations. We take our guest feedback very seriously and will be addressing the oversights with hotel management. Sincerely, Hotel Management

Family Business Business

By a verified traveler on Oct 14, 2019

Review comment Hotel Manager responded on Oct 14, 2019

By FeliciaS on Sep 16, 2019

Review comment Hotel Manager responded on Sep 16, 2019

Thank you for your feedback, we are happy to hear you enjoyed your stay with us!!

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