The Pontchartrain Hotel

4.0 star property
Pet-friendly New Orleans hotel connected to a rail/subway station, a quick walk to Magazine Street

Choose dates to view prices

Photo gallery for The Pontchartrain Hotel

Property entrance
City view
Minibar, in-room safe, desk, laptop workspace
View from property
2 bars/lounges, rooftop bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • National World War II Museum
    ‪16 min walk‬
  • Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Port of New Orleans
    ‪3 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

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Room options

Standard Room, 1 King Bed

  • 424 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

  • City view
  • 424 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds

  • 532 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Room, 2 Queen Beds

  • 510 sq ft
  • Sleeps 4
  • 2 Queen Beds

Family Suite (Thalia)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Room (Clio King)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Clio King)

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms (Polyhymnia)

  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds

  • 424 sq ft
  • Sleeps 4
  • 2 Double Beds

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

Standard Room, 1 King Bed

  • 424 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

New Orleans

Located in Lower Garden District within a short walk of Magazine Street, The Pontchartrain Hotel is within a mile (2 km) of other popular sights such as National World War II Museum. This 106-room, 4-star hotel has conveniences like 3 restaurants, 2 bars/lounges, and free in-room WiFi. It's connected to a rail/subway station in central New Orleans and also close to Ernest N. Morial Convention Center and Port of New Orleans.

What's nearby

  • National World War II Museum - 16 min walk - 0.9 miles
  • Ernest N. Morial Convention Center - 3 min drive - 1.5 miles
  • Port of New Orleans - 3 min drive - 1.8 miles
  • Caesars Superdome - 3 min drive - 1.6 miles
  • Caesars New Orleans Casino - 4 min drive - 1.8 miles

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Lula Restaurant Distillery - ‬7 min walk

About this property

The Pontchartrain Hotel

Pet-friendly New Orleans hotel connected to a rail/subway station, a quick walk to Magazine Street
Guests of The Pontchartrain Hotel enjoy access to free WiFi in public areas, a business center, and a meeting room. Valet parking is offered for USD 55.69 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include express check-out, free newspapers, and laundry facilities.
Guests can enjoy TVs and stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Minibars, coffee makers, and free local calls are other standard amenities.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet, per stay
  • 2 total (50 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Are free cancellation options available at The Pontchartrain Hotel?

The Pontchartrain Hotel provides free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at The Pontchartrain Hotel?

As of Apr 21, 2025, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on Apr 30, 2025 start from $167.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of The Pontchartrain Hotel?

This hotel is situated in Lower Garden District within a short 16-minute walk of National World War II Museum and also 7 minutes on foot from Magazine Street. You'll also find Caesars Superdome and Bourbon Street within a short drive.

Will I be able to park at The Pontchartrain Hotel?

Yes, valet parking is offered for USD 55.69 per day with in/out privileges.

Does The Pontchartrain Hotel have a casino?

No, The Pontchartrain Hotel doesn't have a casino.

Will I find an indoor pool at The Pontchartrain Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Pontchartrain Hotel?

There are plenty of amenities for couples at this hotel, including 2 bars, 3 restaurants, and proposal/romance packages.

Are there hot tubs at The Pontchartrain Hotel?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does The Pontchartrain Hotel feature a restaurant that includes a breakfast menu?

Yes, The Pontchartrain Hotel has 3 restaurants, and serves breakfast for a surcharge.

Will The Pontchartrain Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at The Pontchartrain Hotel for a fee of USD 75 per pet, per stay.

Does The Pontchartrain Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from The Pontchartrain Hotel?

The closest major airport to The Pontchartrain Hotel is Louis Armstrong New Orleans Intl. Airport (MSY), which is 13.4 mi away (20 minutes by car).

Are there rooms with balconies at The Pontchartrain Hotel?

Yes, some guestrooms at The Pontchartrain Hotel offer a balcony and may feature city views.

The Pontchartrain Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 690 out of 1004 reviews
Rating 8 - Good. 196 out of 1004 reviews
Rating 6 - Okay. 63 out of 1004 reviews
Rating 4 - Poor. 32 out of 1004 reviews
Rating 2 - Terrible. 23 out of 1004 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jada

Liked: Cleanliness, staff & service, property conditions & facilities

Overall, an OK stay! Nice hotel for the price.

Overall, an OK stay! Nice hotel for the price. Front desk wasn't always all that friendly, but not unpleasant. Valet was always friendly and ready to suggest a restaurant! Hotel Restaurant/Bar kept music going until late in the night and people outside laughing/chatting until about 1am, all of which was pretty loud from our 2nd story, front facing room. Just thankful it didn't go on all night long! Try to get a room on one of the middle floors, if you can. Not too close to the rooftop bar or the bottom floor restaurant.
Stayed 3 nights in Jan 2025

10/10 Excellent

Noriko

Stayed 3 nights in Jan 2025

8/10 Good

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Kathy

Liked: Staff & service

Lovely

Lovely older hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Alexander

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I decided to go to NOLA for a solo trip I knew I wanted to stay in a “boutique” property verses something large and commercial. The Pontchartrain came up in my search. The thing that attracted me right away were the aesthetics. I loved the colors and decorating style from the 1920s. I was not disappointed when I arrived! I loved my room. I loved the two restaurants I dined in regularly: 1. The Bayou and 2. The breakfast one across the hall (can’t remember the name). But try the grits, coddled egg and hollandaise breakfast with buttered toast. One of the most memorable breakfasts of my entire lifetime!! This hotel is also in a lovely location: the garden district, and a streetcar goes by right out front. I will definitely be going back to NOLA and this is where I will stay.
Stayed 3 nights in Nov 2024

4/10 Poor

Marines

Disliked: Cleanliness, staff & service
Worst costumer service specially housekeeping
Stayed 6 nights in Dec 2024

4/10 Poor

Robert

Stayed 5 nights in Dec 2024

6/10 Okay

Rajini

Traveled with family
Liked: Staff & service, room comfort
The location was great. The service was also good. The restaurants and live music was great. For the price it was a fine hotel. However, the room had a strong musky smell from how old the hotel was. An update is absolutely needed.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely content

Beautiful, quirky, artful. Hot Tin rooftop bar had amazing views of the city. Jack Rose has excellent food and super cute decor. Loved coming back to the hotel at night to spectacular jazz in the bar. Would definitely stay here again
Stayed 3 nights in Dec 2024

6/10 Okay

Dan

Liked: Staff & service
Disliked: Property conditions & facilities
Not a well kept property, things like windows painted shut scream amateur hour. I had to request to have my room cleaned at 5:00 pm two day out of five. With the added "resort fee," not a good value at all!
Stayed 5 nights in Dec 2024

10/10 Excellent

Kylie

Stayed 1 night in Dec 2024

4/10 Poor

Kathrine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Once great, now terrible

We’ve stayed at this hotel many times since they opened/ remodeled. This will probably be our last stay. Previously this was the nicest 3 star hotel, a great value with lots of lovely touches. This stay was more per night with less amenities. Google now rates this hotel as a 4 star, yet they’ve gotten rid of room service, they no longer give a lagniappe and the rooms have not been taken care of. Additionally they charge a resort fee for things that either no one asked for or should just be included in the room rate. I’d rather spend twice as much and have a luxury hotel stay than spend 250$ a night for a mediocre one. Our room was small and cramped, there were cleaning supplies outside of our door, the toilet cover was wood? And the toiletries which are normally a perk of staying there were terrible. Really cannot get over how this hotel used to be the best but there are now lots of boutique hotels in New Orleans and we will try one of them rather than paying more for less amenities.
View from our room
Painted wood
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle, Boulder

Stayed 3 nights in Oct 2024

10/10 Excellent

Parinaz

Stayed 2 nights in Dec 2024

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool Hotel

Beautiful! So much fun. Loved the rooftop bar.
Stayed 2 nights in Dec 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Amy

Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Great location and great fun
Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Stayed 1 night in Nov 2024

2/10 Terrible

Kathryn

Disliked: Staff & service
Stayed 1 night in Dec 2024