I booked a courtyard room for our 10th wedding anniversary back in May of this year. The room we were given had a window that faced the wall and was about as clean as Bourbon st. Access to the courtyard was sketchy at best. Besides the lumpy bed and mini pillows, the grossest thing in the room was the fan above the shower. It was disgusting. Being right next to the ice maker and elevators, which barely worked, made for very little quiet. We get it, its the French Quarter. For almost $1000 for 2 nights, this was not worth it. Half the hotel seemed under renovation and thats understandable and unfortunate for all the guests. Overall I would rate .5 stars and will never return to this hotel. I remember when four star hotels meant something. Not at the Omni in New Orleans. Save your money and stay anywhere else. The Travelocity app and system, which Ive used for years, let me down as we prepared for this weekend and the booking, payment and receipt process are unreliable and misleading, at best. Beyond never wanting to stay in such a dump again. This will be the last time I use Travelocity for anything. Absolute waste of time and energy. Paid for trip protection and that is also useless. Expedia owns Travelocity and that makes perfect sense when you think about it. What doesnt make any sense is using any of these apps again. If I could, I'd demand a full refund and more because people go through enough and shouldnt need to put up with this level of incompetence. What a joke