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DoubleTree by Hilton New Orleans

3.5 out of 5.0

Recent guest reviews

We had an amazing time at the Doubletree New Orleans. If you have children this was the perfect spot. From the smiles at the door and front desk our whole experience was great. Kristi (at the front desk days) was amazing. Appreciated her beautiful smile every morning and at check in/check out. She greeted our 4 year old every morning which he adored and offered him that warm cookie!! Thanks for going out of your way!! The rooms were amazing since they renovated only a couple of years ago. Bed was perfect. Nice and clean. We were in room 508. Breakfast buffet was perfect to get us through our day. Recommend the omelettes!! Hotel is located across from the Audubon Butterflies and Maybe 2 blocks from the Audubon Aquarium. The Canal street trolley is in front of Hotel. If you are unfamiliar with the trolley system it is a lot of fun. Our kiddo loves it. You can ride all the way to the park or get off at the ST, Charles trolley and ride to the ZOO (this is a 30 -45 min trip from Canal street). You can also take the Riverwalk Trolley to Cafe Du Monde to get your beignets. Day passes are only 3 dollars and are for a full 24 hours. Most importantly as a mom there is no typical New Orleans rift raft hanging outside the doors. Felt very safe and sound! Thank you Doubletree New Orleans for an amazing vacation!!

My friend and I stayed at Double Tree for a long, birthday weekend. I thoroughly enjoyed our stay. Sibahon was friendly and helpful when I first arrived, clearly tired from my long day of travel. The room was clean and I always rested well. We had a lovely view of the River. I really liked that we were within walking distance to so many great places. I’m grateful we didn’t stay right in the French Quarter. We had to leave at O-Dark-Thirty for our flight home and the front desk got us a taxi within 2 minutes. We will be back for sure.

After driving all day we asked for a large room. The upgraded room cost about $30 more and it was soooooo worth it. We were able to move around comfortably- even with the luggage. The room was very clean and the hotel was centrally located.

Rooms clean and comfortable. Attentive staff. Allowed bag storage after check out on our last day. Great working AC for summer time. Easy walk to French Quarter, Riverwalk, and streetcars. Full size PJ's Coffee on the premises. My only complaint is this hotel did not honor the Hilton rebate through AMEX. Nevertheless, it was still a very good value.

As a hard working single mother of 4 and a grandmother of 2 kids, ages 2 years old and 4 weeks old, I work really hard to take my family on vacation, including my 76 year old mother. Although it’s cheaper to vacation near our hometown in California, I was able to pull together an annual Family vacation to the Big Easy for our first time. There are lots of hotels in NOLA to stay at but I have always had a pleasant experience at Doubletrees, even though it’s more expensive than other options, and I wanted us to experience the French Quarter. Until this experience with DoubleTree , it was very unfriendly. We had a bad experience with Front desk clerk Siobhan. She had a grudge against my family of 10. We had purchased 2 rooms for 3 nights. Every time we came to the front desk and asked for cookies it was if we were making her go out of her way to be bothered. My 76 year old mother was given 2 complimentary bottles of water, but for the rest of us, including the infant baby she made it a point to tell each of the 3 other front desk clerks to avoid giving us any complimentary water. She proceeded to do this in front of us, as if we were invisible. So we went to dinner and realized my daughter has been a Hilton’s Honor Member. So we figured when we got back, we would prove we were indeed had been Hilton honors members and wanted a couple bottle of waters for the baby’s formula. When we came back from dinner, Siobhan , in front of us proceeded to inform Tangela, not to entertain us with water. I don’t know what the grudge was, maybe because we were not white, or black, but we were a race she did not like. The conversation at the the front desk turned into a conversation that escalated where I had to make this review. Tangela proceeded to scold me, a customer, in front of many customers checking in. Tangela kept telling me if I wanted water I could BUY IT. Where did customer service go wrong at such a nice hotel? How could a nice hotel not teach front desk personnel to provide customer service? I am YOUR customer Doubletree Hilton New Orleans. I am in customer service. My customers come first. Was providing a couple bottles of water for an infant baby for formula to diffuse the situation worth Tangela and Siobhan’s actions to make customers feel upset, mad and ruin their experience? Spending over $1000 on a couple of rooms of a hotel may not be much to you, but as a hard working single mom, it’s a lot to me and it adds to the big factor flying in my family out of state or enjoying a closer vacation to home. Signed, Disappointed Guest and Family of 9

The rooms are very clean, but when I was there the heat had been turned off even though it was quite cool outside. Even after an engineer fiddled with some knobs, it would never get any warmer. The hotel's cook makes the best red beans and rice ever!!! The gym is tiny and the restaurant is just adequate. The warm cookies at the front desk were awesome!

First of all, the personnel were very nice. Secondly, our bedroom was pretty clean. Our beef was basically the bathroom. Tiny..two people could not really get in together. Only one sink which the stopper couldn’t go up and down, so hard to fill the basin up and then release water.Usually there are 2 glasses in bathroom, 2 in bedroom for other liquids.Not so. Lastly, the closet door and the bathroom door couldn’t be open at the same time! Poor planning! If this was a low to medium cost hotel I could maybe understand, but $250-300? No.

The staff (including housekeeping) was very welcoming and cordial. Loved the location, too, in that we were close to attractions but not right on top of them. Staff provided great suggestions on what to do.

Harold the concierge was wonderful. He gave us great recommendations on places to eat and things to do even helped us book a city tour. The hotel was clean and within walking distance to the French quarter and river.

Nice hotel. Clean rooms, friendly staff. Close to convention center and to Bourbon street, each are only a short walk. My only issue was not with the hotel, but the people (or should I say, kids) staying on our floor. I don't know if it was a group of high schoolers or college kids, but they looked very young. They came in each night between 2 and 4AM and just stood in the halls, laughing and talking and occasionally screaming. They even tried to kick a door down (I swear, thats what they were doing) at two separate occasions during our stay. We had a conference to get to early the next day, so we needed our sleep. Not happening here. I will say, that we called the front desk at 4am our last night when the kid crowd returned and someone came up immediately to shush them. I know New Orleans is a party city, but this was too much. I also know that it had nothing to do with the hotel, it did, however, ruin my week, and make my conference difficult.

300 Canal St New Orleans LA

Hotel highlights

  • Walking distance to Jackson Square and National World War II Museum
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in Central Business District, DoubleTree by Hilton New Orleans is a leisurely stroll from popular sights such as Jackson Square and National World War II Museum. This 367-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and a 24-hour business center. Located in central New Orleans, the hotel is also near Mercedes-Benz Superdome and French Market.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

The 367 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free newspapers. 42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Video-game consoles, safes, and phones are also available.


Property features

Guests of DoubleTree by Hilton New Orleans have access to an outdoor pool, a 24-hour fitness center, and WiFi in public areas. Valet parking is available for USD 38.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 11 meeting rooms, conference space, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

54.0% of guests recommend this hotel

Total of 478 reviews