Internet access was not free! Hotel parking was $15 a day! After returning from my dinner I found the hotel door locked! And they NEVER Have told me anything about polocy changes When I was checking in! I totally understand their reason due to COVID-19 they keep the door locked and you have to call the number they provide so someone can come to open it but would be nice if they had told me ahead of time!
I didn’t like the fact that there were used condoms in the trash can when we first checked in , I have pictures of the condoms and I showed them to the front desk and they change my room
Room smells bad. And no house keeping clean room.
Location was great! And everything was so convenient . It was close to everything I wanted to visit.
sink's water couldn't go down. pool so dirty. no one wanted to use.
Great location. Great amenities and friendly helpful staff.
The staff was nice, outside of hotel and inside was clean. Check in was easy but when we got to our room, I noticed the shower and bathroom floor had hair all over and it was water all over the floor. Looked like a rush job. Other than that everything else looked clean.
This property would have received a good review, but the pool was disgusting. The night we arrived, the pool looked okay and my son swam in the pool. The next day, after seeing the pool in daylight, the water was brown and the pool was closed. I was horrified to think my son swam in that dirty of a pool. I would not have let him swim had I seen the pool in daylight. My son then got an ear infection due to the bacteria in the water. I have sent in a complaint to Hilton but have not received a response.
location was great.. Prices of food weren’t reasonable and no complimentary coffee in lobby wasn’t nice. The coffee you get in the room is terrible and not enough condiments for the coffee.
Great location. Staff friendly and helpful. Bed comfortable. My only complaint would be that the walls are thin and you here everything from the other rooms and hall. Overall great stay
Great location right next to Harrah’s Casino & a quick walk to Bourbon Street.
Excellent service .... Everybody was nice and helpful
The hotel is at a great location, walking distance to the French Quarter. The hotel is also very comfortable, clean and the rooms were great!
Located in Central Business District, DoubleTree by Hilton New Orleans is next to popular attractions like Canal Street and Harrah's New Orleans Casino. This 3.5-star hotel has 367 guestrooms and offers an outdoor pool, a 24-hour fitness center, and a 24-hour business center.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is available for a fee.
DoubleTree by Hilton New Orleans's 367 rooms provide refrigerators, coffee makers, and free newspapers. 42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Video-game consoles, laptop-compatible safes, and phones are also available.
At DoubleTree by Hilton New Orleans, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 44 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
Internet access was not free! Hotel parking was $15 a day! After returning from my dinner I found the hotel door locked! And they NEVER Have told me anything about polocy changes When I was checking in! I totally understand their reason due to COVID-19 they keep the door locked and you have to call the number they provide so someone can come to open it but would be nice if they had told me ahead of time!
I didn’t like the fact that there were used condoms in the trash can when we first checked in , I have pictures of the condoms and I showed them to the front desk and they change my room
This is totally unacceptable and we truly appreciate you bringing this to the attention of our Front Desk team. I sincerely apologize and hope it did not impact the remainder of your stay.
Room smells bad. And no house keeping clean room.
We are so sorry to hear about your issues while staying with us. Please give us another chance to serve you in the future.
Location was great! And everything was so convenient . It was close to everything I wanted to visit.
We're happy to know you enjoyed your stay!
sink's water couldn't go down. pool so dirty. no one wanted to use.
This is so disappointing to read. Thank you for your candid feed. Please rest assured that we take guest feedback like this very seriously.
Great location. Great amenities and friendly helpful staff.
We appreciate the great review!
The staff was nice, outside of hotel and inside was clean. Check in was easy but when we got to our room, I noticed the shower and bathroom floor had hair all over and it was water all over the floor. Looked like a rush job. Other than that everything else looked clean.
This property would have received a good review, but the pool was disgusting. The night we arrived, the pool looked okay and my son swam in the pool. The next day, after seeing the pool in daylight, the water was brown and the pool was closed. I was horrified to think my son swam in that dirty of a pool. I would not have let him swim had I seen the pool in daylight. My son then got an ear infection due to the bacteria in the water. I have sent in a complaint to Hilton but have not received a response.
Thank you for taking the time to leave us a review. We are sorry that you did not have pleasant experience. We have taken extra measurements to make sure our team and guests are safe and secure, but we apologize this was not relayed to you. We hope you come back to see again in the future and we are confident you will have a better experience.