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Recent guest reviews

Loved this hotel. The staff was amazing! The property is in a great location, would definitely come back!

Perfect hotel to access Riverwalk, Convention Center, On Canal Street. Minutes from French Market. Other than confusing elevators, perfect hotel. Literally on top of Canal Place upscale shopping center.

Ok

limited food options within the hotel

It was clean and had very friendly staff. Within walking distance to everything in the city.

Stunning view from the room, walk to the quarter and parking was a breeze.

We will not stay at the Westin again. Staff didn't have knowledge of basic needs as a traveler. It was very frustrating as a guest to a City we've never been to, not knowing transportation options restaurants near by just basic needs. It was a mystery where the ice machine was. We received different information about the restaurant in the hotel and breakfast options. We were told the buffet was $22 per person, it was even printed in the information forms we had to ask for. When we went to eat, come to find out it was actually $27 per person. Also, the a la carte options were on different days than what was stated on the forms we were provided. There wasn't a microwave in the 24 hour snack area as stated in the amenities provided. The mini fridge didn't work. Room service didn't replenish cups. I had to ask repeatedly for robes that were not in the room. When I asked if the hotel had a balcony nobody seemed to know the answer. The banquet captain rudely stated there was in fact a balcony but we couldn't access it. It was frustrating how we were treat for the amount of money we paid to stay there. We were there celebrating our elopement/honeymoon and wanted to treat ourselves to a nice hotel, very disappointed we stayed at the Westin. We will not be back!

I liked the location. It is close to the French quarter and Jackson Square. The lobby/check-in counter area is nice how it flows into the bar area.

N/A

It's central to all the activities.

Very clean.

Excellent views. Staff was amazing. Our suite was great. Parking expensive but great location and access. Far enough out of the extreme busy and loud areas but still in the quarter close to the river.

The property was very clean and safe feeling. The only complaint is the parking garage is a little hard to navigate.

It was close off of Canal street which is where a lot of restaurants and stores were located. Also down the street from the Riverwalk.

Excellent location

Rue Iberville New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Harrah's New Orleans Casino
  • Free WiFi in rooms (speed: 50+ Mbps) and in public areas
  • Onsite dining
  • 24-hour fitness center

Located in French Quarter, The Westin New Orleans is adjacent to Canal Street and within a 5-minute walk of other popular sights like Harrah's New Orleans Casino. This 4.5-star hotel has 437 guestrooms and offers a 24-hour gym, free in-room WiFi, and a 24-hour business center. It's connected to a shopping center in central New Orleans and also close to Bourbon Street and Port of New Orleans.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a to-go breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

Guests can expect to find free WiFi and 27-inch flat-screen TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and free newspapers are also available. Housekeeping is available on request.


Property features

Guests of The Westin New Orleans enjoy a 24-hour gym, free WiFi in public areas, and a conference center. Self parking is available for USD 33.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and express check-in.

Room options

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Presidential Suite, 1 Bedroom, Non Smoking, River View

1 King Bed | Sleeps 3

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking, River View

1 King Bed | Sleeps 3

Guest reviews for The Westin New Orleans

Everyone (16) Couples (14) Family (22)
5
Family

Loved this hotel. The staff was amazing! The property is in a great location, would definitely come back!

By on Sep 22, 2022

Review comment responded on Sep 22, 2022

We are glad you enjoyed your stay! come back and see us again!

5
Family Friends

Perfect hotel to access Riverwalk, Convention Center, On Canal Street. Minutes from French Market. Other than confusing elevators, perfect hotel. Literally on top of Canal Place upscale shopping center.

By on Sep 13, 2022

Review comment responded on Sep 13, 2022

We are glad you enjoyed your stay! come back and see us again!

4
Family

Ok

By on Jul 5, 2022

Review comment responded on Jul 5, 2022

Thank you for your feedback we hope to see you again!

3
Business Business

limited food options within the hotel

By on May 17, 2022

Review comment responded on Jul 1, 2022

Thank you for staying at the Westin. We appreciate your feedback!

5
Family with small children

It was clean and had very friendly staff. Within walking distance to everything in the city.

By on Dec 21, 2021

Review comment responded on Dec 22, 2021

We appreciate your feedback!

5
Family

Stunning view from the room, walk to the quarter and parking was a breeze.

By on Dec 18, 2021

Review comment responded on Dec 22, 2021

Thank you for staying at the Westin. We appreciate your feedback!

3
Partner Couples

We will not stay at the Westin again. Staff didn't have knowledge of basic needs as a traveler. It was very frustrating as a guest to a City we've never been to, not knowing transportation options restaurants near by just basic needs. It was a mystery where the ice machine was. We received different information about the restaurant in the hotel and breakfast options. We were told the buffet was $22 per person, it was even printed in the information forms we had to ask for. When we went to eat, come to find out it was actually $27 per person. Also, the a la carte options were on different days than what was stated on the forms we were provided. There wasn't a microwave in the 24 hour snack area as stated in the amenities provided. The mini fridge didn't work. Room service didn't replenish cups. I had to ask repeatedly for robes that were not in the room. When I asked if the hotel had a balcony nobody seemed to know the answer. The banquet captain rudely stated there was in fact a balcony but we couldn't access it. It was frustrating how we were treat for the amount of money we paid to stay there. We were there celebrating our elopement/honeymoon and wanted to treat ourselves to a nice hotel, very disappointed we stayed at the Westin. We will not be back!

By on Dec 8, 2021

Review comment responded on Dec 17, 2021

Thank you for staying at the Westin. We appreciate your feedback!

5
Everyone

By on Nov 27, 2021

5
Everyone

By on Nov 25, 2021

5
Family

I liked the location. It is close to the French quarter and Jackson Square. The lobby/check-in counter area is nice how it flows into the bar area.

By on Nov 12, 2021

Review comment responded on Nov 12, 2021

Thank you for staying at the Westin. We appreciate your feedback!

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