It was like home away from home everyone was helpful and friendly and made your feel welcome
Staying at this Hilton was a disappointment in comparison to all of the other Hiltons we have stayed at over the years. As a former Gold level member I expected better. When we checked in to our room there was no shower curtain. When I asked about this I was told that it wasn't needed but we could have one if we wanted. After one shower and the resulting mess we asked for one. In addition the shower and bathroom area had mold present. After the first night I noticed a rather large blood stain on the blanket. When I asked for that to be replaced I was told that I could have linens sent to my room and I could remake the bed or I could request to have the room cleaned. They couldn't send someone to just replace and remake the bed so I requested a room cleaning, This never happened for the rest of our stay. After a very enjoyable city tour we told the concierge how much we enjoyed the tour and he became very defensive wanting to know why we didn't book the trip with him and what did that tour offer that his tour didn't? His snarky attitude towards us continued throughout our stay. The hallways were in need of vacuuming which didn't occur throughout our stay. The "hot" breakfast was not hot as everything was lukewarm and on one day they ran out of almost everything before the end of the allotted meal time. This hotel offers a very convenient location near the French Quarter but, that is the only upside to our stay at this facility.
Toilet was not secured to floor, rocked when sat to use. Housekeeping did not come around. Ran out of Toilet Paper on our last day.
The convenience of the breakfast with a very nice selection was awesome; the front desks staff and concierge guys were wonderful and helpful. The first room that gave us (446) should be placed out of service due to the stopped up bathroom sink and they leave a sharp piece of metal plate in the shower for whatever reasons. This particular day i guess they ran out of big bath towels so the one that was left was dirty and smelled of spoiled milk. We left and came back late night to find we still had no linen and room not clean. Our last day when we checked out we had no accessibility to the lobby bathroom because they had a "OUT OF ORDER" sign on the door all day long to only find out it was only one stall that was stopped up.
The staff is great!
Located in French Quarter, everything walking distance, nice hotel. Only didn't have a place to park our car, had to use valet option, which was pricey.
It was all good
Nice looking hotel, will stay over again
Valet parking was a great surprise It was not clear where to park until they told me about valet. valet service should be advertised Wonderful suite
I really liked the security measures in place, using the key card to get in the building after hours and in the elevators.
We booked a room with courtyard view which was comfortable and quiet at night. Buffet breakfast was good. Hotel staff were warm and friendly. There're milky white stains in several areas in the hallway carpet but other than that, everything is good.
Not very clean and too far from french quarter.
Spacious and quite room, nice kitchen, walkable to French Quarter and Treme districts, even to Mississippi. Looks and fills new. Not very clear rules about cleaning services, better be more detailed.
Breakfast buffet has a lot to be desired. each of the three daily items were very greasy or oily just not eatable. We could not possibly beleive we stayed at A Hilton with such lousy food. each day they may not have a hot cereal or oatmeal, to go lids for the coffee, cream cheese for bagels. Servers were very friendly. Property is very nice and clean.
A great spot in the middle of French Quarter! Easy walkable. Cleaning not very good! Breakfast was good!!
As A Hilton Honors member we were treated with disrespect from the time we checked in. There were 2 people behind the desk and neither acknowledged us. One of them according to the sign was the manager on duty. This was daily during our 4 night stay. At one point housekeeping entered our room without knocking or acknowledging themselves. After the front desk called to see why we were still in the room after the same person calling had addressed the new key for our room an hour earlier. We will never stay there again & are horribly disappointed that this experience happened with Hilton.
It was like home away from home everyone was helpful and friendly and made your feel welcome
Staying at this Hilton was a disappointment in comparison to all of the other Hiltons we have stayed at over the years. As a former Gold level member I expected better. When we checked in to our room there was no shower curtain. When I asked about this I was told that it wasn't needed but we could have one if we wanted. After one shower and the resulting mess we asked for one. In addition the shower and bathroom area had mold present. After the first night I noticed a rather large blood stain on the blanket. When I asked for that to be replaced I was told that I could have linens sent to my room and I could remake the bed or I could request to have the room cleaned. They couldn't send someone to just replace and remake the bed so I requested a room cleaning, This never happened for the rest of our stay. After a very enjoyable city tour we told the concierge how much we enjoyed the tour and he became very defensive wanting to know why we didn't book the trip with him and what did that tour offer that his tour didn't? His snarky attitude towards us continued throughout our stay. The hallways were in need of vacuuming which didn't occur throughout our stay. The "hot" breakfast was not hot as everything was lukewarm and on one day they ran out of almost everything before the end of the allotted meal time. This hotel offers a very convenient location near the French Quarter but, that is the only upside to our stay at this facility.
Gerald, thank you for taking the time to provide us with feedback on your recent stay.We are deeply sorry to hear that your experience did not live up to expectations, and we'd like to address the various concerns you mentioned. Firstly, we apologize that you encountered a missing shower curtain upon check-in, and for the initial response you received when you inquired about it. Rest assured that we have addressed this issue with our housekeeping team to prevent similar situations from occurring in the future.We're also concerned to hear about the overall cleanliness and condition of your room. It is our priority to provide a clean and comfortable environment for our guests, and we apologize for any inconvenience caused by these issues. Additionally, we regret that your request for a room cleaning was not fulfilled during your stay. This is not the level of service we strive to provide, and we have communicated these concerns to our management team for prompt attention. Regarding the interaction with our concierge, we apologize for the unwelcoming behavior you experienced. It is important for our team members to maintain a professional and friendly demeanor, regardless of the circumstances. We have shared your feedback with our concierge team in order to improve their service moving forward.Although we're happy to note that you appreciated our convenient location near the French Quarter, we understand that this was not enough to elevate your overall experience. We genuinely value your feedback and apologize once again for the shortcomings during your stay. Please know that we take your concerns seriously and will make every effort to improve our service for the future.
Thank you for this lovely rating, Ella!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Homewood Suites by Hilton New Orleans French Quarter. We'd like to share an even better experience with you soon.
Toilet was not secured to floor, rocked when sat to use. Housekeeping did not come around. Ran out of Toilet Paper on our last day.
Thank you for the feedback, Oscar.While it's great you enjoyed your time with us so much, we regret that our housekeeping didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward.We look forward to hosting you again soon for a more positive experience.
The convenience of the breakfast with a very nice selection was awesome; the front desks staff and concierge guys were wonderful and helpful. The first room that gave us (446) should be placed out of service due to the stopped up bathroom sink and they leave a sharp piece of metal plate in the shower for whatever reasons. This particular day i guess they ran out of big bath towels so the one that was left was dirty and smelled of spoiled milk. We left and came back late night to find we still had no linen and room not clean. Our last day when we checked out we had no accessibility to the lobby bathroom because they had a "OUT OF ORDER" sign on the door all day long to only find out it was only one stall that was stopped up.
Thank you for taking the time to share your feedback, Tanita.While we're glad you enjoyed your time with us, we regret that your experience was anything less than perfect. We hold ourselves to a higher standard so we'll be sure to discuss your concerns with the appropriate members of our team so that we may improve moving forward.We look forward to hosting you again so we can share with you the high caliber experience our guests are accustomed to.
The staff is great!
Thanks for the outstanding rating, Jessica!We're delighted your time at Homewood Suites by Hilton New Orleans French Quarter was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
Located in French Quarter, everything walking distance, nice hotel. Only didn't have a place to park our car, had to use valet option, which was pricey.
It was all good
Nice looking hotel, will stay over again
Valet parking was a great surprise It was not clear where to park until they told me about valet. valet service should be advertised Wonderful suite
Thanks for the splendid review, Priscella!It's fantastic you had such an excellent experience at Homewood Suites by Hilton New Orleans French Quarter and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.