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Recent guest reviews

The service was attentive and courteous. Very friendly personnel and they made sure we had everything we needed

The hotel was nice. Not many complaints but here are the reasons for 4 stars - we had issues with the TV remote, the sink was not draining well, and the pillows were so uncomfortable - we have not experienced that anywhere else. Our friends were staying here as well and they complained about the pillows as well (I thought it was just us...). Overall, though, it was clean and the location is convenient - about 15 minutes from the French quarter.

I liked it because of the outside look. But the inside is not clean

The concierge that checked us in was super friendly and very welcoming.

Pet fee $150 non refundable is way too high cost more then room rental for 5lbs poodle this is unconscionable

I didn’t like anything about it. They need to upgrade. Everything look old and rusted

The staff was friendly and the hotel was well kept

The facility is spotless, the staff friendly and informative. The restaurant in the lobby is worth visiting, great food and drinks. Luke across the street -great oysters! Rooms spacious and very clean. Beds are perfect. Walkable part of town also.

Kind staff members

Need daily housekeeping for guest

Nothing special about this property.

Overall the suites are very nice...kept the “old New Orleans” decor

N/a

Saint Charles Ave New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Bourbon Street
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in New Orleans Central Business District, InterContinental New Orleans, an IHG Hotel is within a 5-minute walk of Canal Street and within 15 minutes of other popular attractions like Bourbon Street. This 4-star hotel welcomes guests with 484 rooms and conveniences like a 24-hour gym, free in-room WiFi, and a rooftop terrace.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with full breakfast, available for a fee from 6:30 AM to 9:30 AM.


Rooms

LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free newspapers are also available.


Property features

At InterContinental New Orleans, an IHG Hotel, guests have access to a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 47.00 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a seasonal outdoor pool.

Room options

Classic Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

2 Queen Beds | Sleeps 4

Classic Room, 1 King Bed, Accessible, Non Smoking (Communications)

1 King Bed | Sleeps 2

Classic Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 King Bed | Sleeps 2

Suite, 1 Bedroom, Balcony

1 Twin Bed | Sleeps 2

Guest reviews for InterContinental New Orleans, an IHG Hotel

Everyone (16) Couples (7) Family (13)
5
Family

The service was attentive and courteous. Very friendly personnel and they made sure we had everything we needed

By on Mar 12, 2023

Review comment responded on Mar 12, 2023

Patrick,Thank you for your review and your 5/5 rating. We are glad that you enjoyed your stay with us and we hope to serve you again next time you are in New Orleans.

4
Everyone

By on Feb 24, 2023

Review comment responded on Mar 19, 2023

Julie,Thank you for your 4/5 rating. We are glad that you enjoyed your stay with us and we hope to serve you next time you are in New Orleans.

4
Friends

The hotel was nice. Not many complaints but here are the reasons for 4 stars - we had issues with the TV remote, the sink was not draining well, and the pillows were so uncomfortable - we have not experienced that anywhere else. Our friends were staying here as well and they complained about the pillows as well (I thought it was just us...). Overall, though, it was clean and the location is convenient - about 15 minutes from the French quarter.

By on Feb 13, 2023

Review comment responded on Feb 13, 2023

Mane,Thank you for your review and your 4/5 rating. We appreciate your feedback and will be using it to improve our services. We hope to serve you again next time you are in New Orleans.

2
Partner Couples Business Business

I liked it because of the outside look. But the inside is not clean

By on Feb 13, 2023

Review comment responded on Feb 13, 2023

Nabil,Thank you for your review. While we strive to give the best possible experience to our guests, it appears that we fell short with your stay. We appreciate your feedback and will be using it to improve our services. We hope you will give us another opportunity to impress you next time you are in New Orleans.

5
Partner Couples

The concierge that checked us in was super friendly and very welcoming.

By on Feb 10, 2023

Review comment responded on Feb 10, 2023

John,Thank you for your review and your 5/5 rating. We will pass your message on to our team member. We hope to serve you next time you are in New Orleans.

1
Everyone

Pet fee $150 non refundable is way too high cost more then room rental for 5lbs poodle this is unconscionable

By on Aug 5, 2022

1
Family

I didn’t like anything about it. They need to upgrade. Everything look old and rusted

By on Jul 23, 2022

Review comment responded on Jul 31, 2022

Dear Artima, Thanks for your feedback which is very valuable to us. We use feedback such as this to continuously improve. Thanks for choosing InterContinental New Orleans.

5
Friends

The staff was friendly and the hotel was well kept

By on Jul 1, 2022

Review comment responded on Jul 5, 2022

Thank you kindly for your 5 star review!

5
Partner Couples

The facility is spotless, the staff friendly and informative. The restaurant in the lobby is worth visiting, great food and drinks. Luke across the street -great oysters! Rooms spacious and very clean. Beds are perfect. Walkable part of town also.

By on Jun 28, 2022

Review comment responded on Jul 5, 2022

William, we are so happy that you found our hotel to be spotless with a friendly and informative team! Come visit again soon.

5
Everyone

By on Mar 4, 2022

InterContinental New Orleans, an IHG Hotel

444 Saint Charles Ave, New Orleans, LA 70130
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