Superior Room
from $99
InterContinental New Orleans
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 211 reviews
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Recent guest reviews
We truly enjoyed our five night stay. Our room was nice. The bathroom was better. I never use hotel toiletries. But, the lemon was really nice. Perfect location. Great staff.
I have stayed at the hotel on several different occasions and I can honestly say this was my worst experience. Not sure if was due to the hotel being very crowded, but we were placed in a very subpar room. The towel rack broke in our bathroom and instead of calling maintenance the housekeeper just sat our clean towels on the towel. Totally gross. They also ran out of face towels several times and we had to wait to shower. I would think a minimum expectation would be clean towels. Also the refrigerator was not stocked or cleaned out. It just had a note inside to call downstairs to have it stocked. After looking inside the refrigerator there was no way I would drink or eat anything out of there. On a good note the restaurant downstairs was pretty amazing and had a very reasonably priced hot hour menu.
The speed at times was 80K (remember modems from 20 years ago)! And some times would not even give connection. Could not even do email. A web page would time out due to connectivity issues or not come up at all.
I like to stay in this hotel because the rooms are nice, quiet and spacious. The location is a short walk to the French Quarter but you can leave the noise and crowds behind when you go back to this quiet hotel! The lobby and common areas are very nice and well-kept. I would recommend this hotel for being close to many attractions without the foot and car traffic of the French Quarter.
This hotel was perfect for a few days in New Orleans. Very clean and extremely comfortable hotel. All the services you need in a great hotel at a favorable rate. Close to downtown and easy walk and very comfortable walk through urban streets that made me feel safe.
Hotel Centrally located on corner of St. Charles and Poydras. St. Charles Cable car right out front. 4 short walking blocks from French Quarter across Canal St. Nice plush rooms, great beds. Casino and Riverwalk 4 blocks down Poydras St.
Clean, gorgeous, and wonderful staff staff! Hotel was overbooked so they upgraded our room with no problems or concerns. A lot of conventions I believe, upscale, so deal was amazing on Orbitz. Came home and told everyone where we stayed, planning another trip with more people right now!
The hotel staff was fine for the couple of times we had to interract with them. Our room was clean enough, but the noise factor was a big problem. The soundproofing is awful. We could hear noise coming from every room around us, including upstairs. Anytime someone made even the tiniest peep on the hallway we could hear them perfectly. If you're considering staying here make sure to get a room on the south side of the building. Our room faced north toward the top of a parking structure. All night long the valets would set off the car alarms to locate the vehicles. Not a terrible hotel overall, but if you're looking to get even just a little sleep after exploring the French Quarter at night, you might want to give this place a second thought.
I like everything about the my stay accept, the bathtub don't drain whend you're showering. Everything else was fine
I think the hotel should have a fridge and microwave , the breakfast for two is too expensive ($60 ) otherwise the hotel is nice , the location is great . And the staff is also good .
Nice location, nice employees, nice facilities. Big long brunette hair in the sink (very in your face) greeted me. Minibar which I Did not use looked like someone picked it up and shooke everything inside ( messy and not stocked), TV reception horrible, some what noise room, very comfortable bed, phone had coffee stains from a previous stay, one of the drawers had coffee cups and coasters set in a very clumpy fashion. I think there were close to few dozen coasters, Iron coard was placed on top shelf instead of where it belongs righ below the iron. Shower head and shower surface appeared not well maintained. Very nice towels. Nice pillows. Nice furniture. Very walking friedly location. Main entrace door to the hotel is unusually narrow. Over all, with few housekeeping improvements it would be a great hotel.
Amazing service by the night audit clerk. She went out of her way to help me! Real asset to this property!
Nice hotel with comfortable bed. Room has no microwave. Shower was a little spotted. Decent view to the city. Parking is $40 a night but if you park next four it's cheaper only $20. Staff very nice but restaurant and bar staff not extremely friend and overly busy. Hair dryer horribly small and barely working.
Room was clean. Staff was friendly. Price was great.
Beautiful hotel just a short, 5 minute walk to Canal, Bourbon and Royal Streets. Right in the heart of New Orleans main area. Staff was friendly and helpful any time we had a question. Room, lobby and restaurants were clean, modern and well staffed. Would recommend and would stay here again. Traveled with my boyfriend, we are in our early 30s.
Great central location, very clean/comfy room and smiling service!
I stayed here for Jazz Fest in 2014. This is my 3rd or 4th time staying here. It's a great hotel, centrally located with nice beds and a balcony off of the room. The only issue was some noise but that's because they're remodeling so it can be expected. I plan on staying here again in the future.
Hotel was perfectly located for my business trip. Reception staff wasn't the friendliest, but overall good service. I believe the hotel is/was going through renovations, which is a good thing. Also great to be able to walk to the French quarter with ease. Best room service breakfast I've ever had.
Great hotel in a great location, close distance to everything in the center, almost 15 - 20 minutes walk to Bourbon Street and Canal Street. The hotel is very clean and in a great condition. I would like to stay there again.
Intercontinental is a great location on St Charles, close to many restaurants and local attractions, and of course walking distance to the French Quarter.
Hotel highlights
- Walking distance to National World War II Museum and Jackson Square
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
InterContinental New Orleans places you within a 15-minute stroll of popular sights such as National World War II Museum and Jackson Square. This 484-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi. It's in central New Orleans and also close to Mercedes-Benz Superdome and French Market.
Dining
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.
Rooms
The 484 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and cable TV. Bathrooms have hair dryers, free toiletries, and bathrobes. Video-game consoles, laptop-compatible safes, and phones are also available.
Property features
At InterContinental New Orleans, guests enjoy features like an outdoor pool, a health club, and a rooftop terrace. Valet parking is available for USD 42.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 19 meeting rooms, and a conference center.
Guest reviews for InterContinental New Orleans
great location
Everyone
We truly enjoyed our five night stay. Our room was nice. The bathroom was better. I never use hotel toiletries. But, the lemon was really nice. Perfect location. Great staff.
essence festival weekend
Everyone
I have stayed at the hotel on several different occasions and I can honestly say this was my worst experience. Not sure if was due to the hotel being very crowded, but we were placed in a very subpar room. The towel rack broke in our bathroom and instead of calling maintenance the housekeeper just sat our clean towels on the towel. Totally gross. They also ran out of face towels several times and we had to wait to shower. I would think a minimum expectation would be clean towels. Also the refrigerator was not stocked or cleaned out. It just had a note inside to call downstairs to have it stocked. After looking inside the refrigerator there was no way I would drink or eat anything out of there. On a good note the restaurant downstairs was pretty amazing and had a very reasonably priced hot hour menu.
Review comment
Erik -Front Office Manager responded on Jul 16, 2017
Thank you for being our guest and for providing us with valuable feedback. We work to improve our hotel services daily and will use your feedback to better prepare for future Essence festivals. Come back soon.
internet service is non-existence
Everyone
The speed at times was 80K (remember modems from 20 years ago)! And some times would not even give connection. Could not even do email. A web page would time out due to connectivity issues or not come up at all.
Review comment
Summer D. responded on May 30, 2017
Thank you for the review. We will use this feedback to improve our services.
nice hotel in central business district
Everyone
I like to stay in this hotel because the rooms are nice, quiet and spacious. The location is a short walk to the French Quarter but you can leave the noise and crowds behind when you go back to this quiet hotel! The lobby and common areas are very nice and well-kept. I would recommend this hotel for being close to many attractions without the foot and car traffic of the French Quarter.
Review comment
Summer D. responded on Mar 23, 2017
Thank you for choosing to stay with InterContinental New Orleans Kathy! We are glad to see you took advantage of our close access to attractions. Safe travels.
elegant hotel close to french quarter
BusinessTravelers
This hotel was perfect for a few days in New Orleans. Very clean and extremely comfortable hotel. All the services you need in a great hotel at a favorable rate. Close to downtown and easy walk and very comfortable walk through urban streets that made me feel safe.
Review comment
Summer D. responded on Feb 16, 2017
Thank you for the feedback about the hotel. We hope you enjoyed your stay.
good bang for your buck!
Everyone
Hotel Centrally located on corner of St. Charles and Poydras. St. Charles Cable car right out front. 4 short walking blocks from French Quarter across Canal St. Nice plush rooms, great beds. Casino and Riverwalk 4 blocks down Poydras St.
Review comment
Summer D. responded on Jan 31, 2017
Thank you for choosing InterContinental New Orleans and we are happy to see you enjoyed your stay and proximity to activities in the area. We hope to see you again on future trips to New Orleans!
amazing hotel for amazing vacation!
Everyone
Clean, gorgeous, and wonderful staff staff! Hotel was overbooked so they upgraded our room with no problems or concerns. A lot of conventions I believe, upscale, so deal was amazing on Orbitz. Came home and told everyone where we stayed, planning another trip with more people right now!
Review comment
Joseph Q. responded on Oct 31, 2016
Hello Ani4966. Thank you for the 5 star review! I am glad to see the team took great care of you and you were able to enjoy some good food close by. We look forward to hosting you again soon. Safe travels.
good price, but you get what you pay for.
Everyone
The hotel staff was fine for the couple of times we had to interract with them. Our room was clean enough, but the noise factor was a big problem. The soundproofing is awful. We could hear noise coming from every room around us, including upstairs. Anytime someone made even the tiniest peep on the hallway we could hear them perfectly. If you're considering staying here make sure to get a room on the south side of the building. Our room faced north toward the top of a parking structure. All night long the valets would set off the car alarms to locate the vehicles. Not a terrible hotel overall, but if you're looking to get even just a little sleep after exploring the French Quarter at night, you might want to give this place a second thought.
Review comment
Joseph Q. responded on Oct 31, 2016
Hello Jared. Thank you for the review. I am sorry to see that the noise was an issue. The valets you are referring to are from a neighboring business. I will be speaking with them in order to correct the issue. I am happy to see you enjoyed the service from our team. We look forward to hosting you again soon. Safe travels.
Everyone
I like everything about the my stay accept, the bathtub don't drain whend you're showering. Everything else was fine
Review comment
Joseph Q. responded on Sep 15, 2016
Hello and thank you for the 5 star review! Sorry the bath tub drained a little slow. Hopefully we got that resolved quickly for you. But we are happy to see that your stay was enjoyable. We look forward to hosting you again soon. Safe travels.
Everyone
I think the hotel should have a fridge and microwave , the breakfast for two is too expensive ($60 ) otherwise the hotel is nice , the location is great . And the staff is also good .
Review comment
J. Quilio - Director of Operations responded on Jul 17, 2016
Thank you for your feedback regarding some items and their associated fees. We do appreciate the positive feedback about our staff and I will definitely share these kind words with our team.
Andrea, Thank you for being our guest and for taking the time to write such an honest review. I am glad that your overall stay was enjoyable. We are always looking to improve our services here at the hotel and will use your feedback. Come visit again soon. Sincerely Erik F.