InterContinental New Orleans
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 219 reviews
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Recent guest reviews
Overall good stay. Told staff twice about carpet tack coming undone in room but over 4 days it wasn’t fixed. Note we have a one year old and three year old running around in the room. Great location.
Very clean and smell nice. Only thing I wish was the bed was a little more comfortable.
Everything was so nice. Hotel restaurant was good as well 75 cent oysters during happy hour!
The hotel is on the St. Charles trolley line which is a bonus. Easy walk to the French Quarter & everything. Concerige was,helpful booking tours.
Rooms and facilities not kept up, dirty carpets, bathroom tile not maintained. Rooms are loud, very little insulation to keep out noise from neighbors and street.
Great overall Hotel and the Friendly staff was warm and smiled at you and greeted you every time you were anywhere on the grounds. Only issue was my room being in such close proximity to the enormous Construction site 10 feet away from my window that started promptly at like 6:30 a m each Morning, that was annoying. Otherwise very nice place and I'd return for sure.
2 blocks away from the french quarter, parking will cost you over $40 a day, no need for a car.
Definitely one of the better places to stay in New Orleans
We truly enjoyed our five night stay. Our room was nice. The bathroom was better. I never use hotel toiletries. But, the lemon was really nice. Perfect location. Great staff.
I have stayed at the hotel on several different occasions and I can honestly say this was my worst experience. Not sure if was due to the hotel being very crowded, but we were placed in a very subpar room. The towel rack broke in our bathroom and instead of calling maintenance the housekeeper just sat our clean towels on the towel. Totally gross. They also ran out of face towels several times and we had to wait to shower. I would think a minimum expectation would be clean towels. Also the refrigerator was not stocked or cleaned out. It just had a note inside to call downstairs to have it stocked. After looking inside the refrigerator there was no way I would drink or eat anything out of there. On a good note the restaurant downstairs was pretty amazing and had a very reasonably priced hot hour menu.
The speed at times was 80K (remember modems from 20 years ago)! And some times would not even give connection. Could not even do email. A web page would time out due to connectivity issues or not come up at all.
I like to stay in this hotel because the rooms are nice, quiet and spacious. The location is a short walk to the French Quarter but you can leave the noise and crowds behind when you go back to this quiet hotel! The lobby and common areas are very nice and well-kept. I would recommend this hotel for being close to many attractions without the foot and car traffic of the French Quarter.
This hotel was perfect for a few days in New Orleans. Very clean and extremely comfortable hotel. All the services you need in a great hotel at a favorable rate. Close to downtown and easy walk and very comfortable walk through urban streets that made me feel safe.
Hotel Centrally located on corner of St. Charles and Poydras. St. Charles Cable car right out front. 4 short walking blocks from French Quarter across Canal St. Nice plush rooms, great beds. Casino and Riverwalk 4 blocks down Poydras St.
Clean, gorgeous, and wonderful staff staff! Hotel was overbooked so they upgraded our room with no problems or concerns. A lot of conventions I believe, upscale, so deal was amazing on Orbitz. Came home and told everyone where we stayed, planning another trip with more people right now!
The hotel staff was fine for the couple of times we had to interract with them. Our room was clean enough, but the noise factor was a big problem. The soundproofing is awful. We could hear noise coming from every room around us, including upstairs. Anytime someone made even the tiniest peep on the hallway we could hear them perfectly. If you're considering staying here make sure to get a room on the south side of the building. Our room faced north toward the top of a parking structure. All night long the valets would set off the car alarms to locate the vehicles. Not a terrible hotel overall, but if you're looking to get even just a little sleep after exploring the French Quarter at night, you might want to give this place a second thought.
I like everything about the my stay accept, the bathtub don't drain whend you're showering. Everything else was fine
I think the hotel should have a fridge and microwave , the breakfast for two is too expensive ($60 ) otherwise the hotel is nice , the location is great . And the staff is also good .
Nice location, nice employees, nice facilities. Big long brunette hair in the sink (very in your face) greeted me. Minibar which I Did not use looked like someone picked it up and shooke everything inside ( messy and not stocked), TV reception horrible, some what noise room, very comfortable bed, phone had coffee stains from a previous stay, one of the drawers had coffee cups and coasters set in a very clumpy fashion. I think there were close to few dozen coasters, Iron coard was placed on top shelf instead of where it belongs righ below the iron. Shower head and shower surface appeared not well maintained. Very nice towels. Nice pillows. Nice furniture. Very walking friedly location. Main entrace door to the hotel is unusually narrow. Over all, with few housekeeping improvements it would be a great hotel.
Amazing service by the night audit clerk. She went out of her way to help me! Real asset to this property!
Hotel highlights
- Walking distance to National World War II Museum
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Central Business District within a short walk of National World War II Museum, InterContinental New Orleans is within a mile (2 km) of other popular sights such as Mercedes-Benz Superdome. This 484-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi. It's in central New Orleans and also close to Jackson Square and French Market.
Dining
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
Rooms
The 484 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and cable TV. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Video-game consoles, laptop-compatible safes, and phones are also available.
Property features
At InterContinental New Orleans, guests enjoy features like an outdoor pool, a health club, and a rooftop terrace. Valet parking is available for USD 42.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 19 meeting rooms, and a conference center.
Guest reviews for InterContinental New Orleans
Everyone
Overall good stay. Told staff twice about carpet tack coming undone in room but over 4 days it wasn’t fixed. Note we have a one year old and three year old running around in the room. Great location.
nice hotel
Everyone
Very clean and smell nice. Only thing I wish was the bed was a little more comfortable.
Review comment
Sara K. responded on Apr 3, 2018
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Everyone
Everything was so nice. Hotel restaurant was good as well 75 cent oysters during happy hour!
Review comment
Sara K. responded on Apr 3, 2018
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
easy distance from french quarter
Everyone
The hotel is on the St. Charles trolley line which is a bonus. Easy walk to the French Quarter & everything. Concerige was,helpful booking tours.
Review comment
Sara K. responded on Apr 3, 2018
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Everyone
Rooms and facilities not kept up, dirty carpets, bathroom tile not maintained. Rooms are loud, very little insulation to keep out noise from neighbors and street.
Review comment
Sara K. responded on Apr 3, 2018
Thank you for taking the time to review our hotel! We really appreciate your feedback on this as we are always looking for ways to provide the best possible experience for our guests. We hope to see you again soon and earn that perfect score.
it was great but one small problem.
Everyone
Great overall Hotel and the Friendly staff was warm and smiled at you and greeted you every time you were anywhere on the grounds. Only issue was my room being in such close proximity to the enormous Construction site 10 feet away from my window that started promptly at like 6:30 a m each Morning, that was annoying. Otherwise very nice place and I'd return for sure.
Review comment
Erik Fabacher responded on Feb 2, 2018
Hello Ryan, Thank you for being our guest and for taking the time to write such a nice review. I am so glad that you enjoyed the hotel. I am sure by your next visit all of the construction in our neighborhood will be over. Sincerely, Erik - Front Office Manager
close to french quarter
Everyone
2 blocks away from the french quarter, parking will cost you over $40 a day, no need for a car.
Review comment
Erik Fabacher responded on Sep 3, 2017
Thank you Alex. I am glad that you enjoyed our convenient location to the French Quarter. New Orleans is definitely a walking town. Come back soon. - Erik
Everyone
Definitely one of the better places to stay in New Orleans
Review comment
Erik Fabacher responded on Sep 3, 2017
Thank you for being our guest. I am sorry that we did not communicate the hotel's credit card authorization process at check in. I hope you come back and see us again. - Erik
great location
Everyone
We truly enjoyed our five night stay. Our room was nice. The bathroom was better. I never use hotel toiletries. But, the lemon was really nice. Perfect location. Great staff.
Review comment
Erik -Front Office Manager responded on Jul 16, 2017
Andrea, Thank you for being our guest and for taking the time to write such an honest review. I am glad that your overall stay was enjoyable. We are always looking to improve our services here at the hotel and will use your feedback. Come visit again soon. Sincerely Erik F.
essence festival weekend
Everyone
I have stayed at the hotel on several different occasions and I can honestly say this was my worst experience. Not sure if was due to the hotel being very crowded, but we were placed in a very subpar room. The towel rack broke in our bathroom and instead of calling maintenance the housekeeper just sat our clean towels on the towel. Totally gross. They also ran out of face towels several times and we had to wait to shower. I would think a minimum expectation would be clean towels. Also the refrigerator was not stocked or cleaned out. It just had a note inside to call downstairs to have it stocked. After looking inside the refrigerator there was no way I would drink or eat anything out of there. On a good note the restaurant downstairs was pretty amazing and had a very reasonably priced hot hour menu.
Review comment
Erik -Front Office Manager responded on Jul 16, 2017
Thank you for being our guest and for providing us with valuable feedback. We work to improve our hotel services daily and will use your feedback to better prepare for future Essence festivals. Come back soon.
Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay despite the carpet tack, which we will make sure to get nailed down for the next guests. We do appreciate you bringing this to our attention as we are always looking for ways to provide the best possible experience for our guests. We hope to see you again very soon and earn that extra star.