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Recent guest reviews

Very noisy environment, Bar area closed before 9pm, when I ordered my drink at 8:15 I was told they would close by nine... My alarm in my room was pre-set to go off at 6 AM And woke me up… The cleaning staff should check that prior to someone checking in. Room was average condition

It is beautiful, clean and inviting. The staff was incredible.

The hotel was just ok! Room was not dirty, but not really clean either. Also, they need to do something with the way all the doors slam.

Check in was supposed to be allowed starting at 3pm however our room wasn’t ready until after 5:30

Love my hotel stay however there was no continental breakfast, and for $12.95 it wasn’t good. Also something was taken from my room.

Overall the property was fine. The location was not in the center of the action but if you don’t mind walking you can get to the French quarter and places in between in a 15 minute walk or a quick $10 Lyft. The area was quiet and I felt generally safe walking as there were plenty of tourists walking about. The common area was cute but could be a little cleaner. There is a restaurant and bar but for some reason their hours are limited at least during the time I visited which was during the week of Christmas. My room was cute, clean with a comfortable bed however there were issues with the water temperature. The bathroom sink counter would flood with water every time I turned the water on and it took forever to get warm. The staffs friendliness was hit or miss with most being nice. Overall I would definitely stay again as the price was great.

Location is not great. Was needing a CVS or Walgreens but nothing close

Liked-Friendly staff and hotel was clean. Dislike- valet parking only! I personally like to park my on vehicle

The staff were friendly, our room was neat and clean.

Everything was great no complaints!!! I will stay again!!

Room was nice and very clean. The only thing I was not happy with was that the blinds on the windows in my room were malfunctioning, and also the blackout drapes would not close either, so the sun was shining in the room bright and early.

I did not like our stay in this hotel. I have started notice that hotel will assign an undesirable or outdated dingy room to guests booking though your site or other travel sites. Hilton confirmed it. Our room was at the very end of a corridor. Very inconvenient. It was old, dirty and uncomfortable. The pool was tiny. Not welcoming at all. Had I not been so tired i would have complained. Not sure i wish to continue using orbitz.

The only negative I found was you had to pay for breakfast.

It was close to the convention center but the staff was very rude and the room was not much better than a motel 6 over all I would give it two star. I truly can't believe that Hilton has not down graded this one. I have stayed in other Hiltons and this one does not measure up. Next trip I will not take a chance we will pick a different brand

S Peters St New Orleans LA

Hotel highlights

  • Walking distance to Ernest N. Morial Convention Center and National World War II Museum
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Lower Garden District, Hilton Garden Inn New Orleans Convention Center is within a 5-minute walk of Ernest N. Morial Convention Center and within 15 minutes of other popular attractions like Julia Street Cruise Terminal. This 286-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to noon.


Rooms

The 286 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, laptop-compatible safes, and phones are other standard amenities.


Property features

At Hilton Garden Inn New Orleans Convention Center, guests enjoy features like an outdoor pool, a fitness center, and a rooftop terrace. Valet parking is offered for USD 39 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Two Queen Beds

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

One Bedroom Suite One King and One Sofa Bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

One King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn New Orleans Convention Center

Everyone (59) Couples (25) Business (28) Family (17) Friends (5) Other (4)
3
Business Business

Very noisy environment, Bar area closed before 9pm, when I ordered my drink at 8:15 I was told they would close by nine... My alarm in my room was pre-set to go off at 6 AM And woke me up… The cleaning staff should check that prior to someone checking in. Room was average condition

By , from Sheboygan wi on Mar 16, 2020

Review comment responded on Mar 16, 2020

We appreciate you taking the time to share with us your feedback, Scott. We're disappointed your time with us was anything less than perfect. We care deeply about the comfort and satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for sharing your concerns. We'll be sure to address this with the appropriate members of our team so that we may improve moving forward. We do hope you give us another opportunity to share a more enjoyable experience with you soon.

5
Everyone

By on Mar 3, 2020

Review comment responded on Mar 3, 2020

Thanks for the outstanding rating! We're delighted your time at Hilton Garden Inn New Orleans Convention Center was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you. Have a splendid day!

5
Everyone

It is beautiful, clean and inviting. The staff was incredible.

By on Feb 27, 2020

Review comment responded on Feb 27, 2020

Thank you for the wonderful review! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team, and the cleanliness of our property. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at Hilton Garden Inn New Orleans Convention Center. Have a wonderful day!

3
Family

The hotel was just ok! Room was not dirty, but not really clean either. Also, they need to do something with the way all the doors slam.

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

We appreciate the feedback. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.

3
Family

Check in was supposed to be allowed starting at 3pm however our room wasn’t ready until after 5:30

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

Thank you for sharing your feedback. We're disappointed you had such challenges during your check-in. We understand the importance of a smooth check-in and we regret that we couldn't accommodate your needs. It's important to us that all of our guests feel valued so we'll be sure to address your concerns with our team moving forward. We hope for the opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

4
Everyone

By on Feb 5, 2020

5
Everyone

By on Feb 1, 2020

Review comment responded on Feb 1, 2020

Thank you for the fantastic rating! We endeavor to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn New Orleans Convention Center! We can't wait to see you again soon. Have an amazing day!

3
Friends

Love my hotel stay however there was no continental breakfast, and for $12.95 it wasn’t good. Also something was taken from my room.

By on Jan 26, 2020

4
Family Partner Couples

Overall the property was fine. The location was not in the center of the action but if you don’t mind walking you can get to the French quarter and places in between in a 15 minute walk or a quick $10 Lyft. The area was quiet and I felt generally safe walking as there were plenty of tourists walking about. The common area was cute but could be a little cleaner. There is a restaurant and bar but for some reason their hours are limited at least during the time I visited which was during the week of Christmas. My room was cute, clean with a comfortable bed however there were issues with the water temperature. The bathroom sink counter would flood with water every time I turned the water on and it took forever to get warm. The staffs friendliness was hit or miss with most being nice. Overall I would definitely stay again as the price was great.

By , from Baltimore on Dec 30, 2019

Review comment responded on Dec 30, 2019

Thanks for the nice rating, Lita! We're glad to hear that you enjoyed your stay with us. We're happy that you loved our convenient location. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your concerns with the quality of our accommodations, we will bring those to the attention of our team as we continue to improve for the future. We'd love to share a more positive experience with you next time. Have a beautiful day!

4
Everyone

Location is not great. Was needing a CVS or Walgreens but nothing close

By on Dec 18, 2019

Review comment responded on Dec 19, 2019

Thank you for taking the time to submit this feedback. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

Hilton Garden Inn New Orleans Convention Center

1001 S Peters St, New Orleans, LA 70130
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