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Hilton Garden Inn New Orleans Convention Center

3.5 out of 5.0

Recent guest reviews

Good location. Pretty much walkable to all the attractions and excitment. Resturants nearby. Quiet location with nice big comfy rooms.

The room temperature was perfect. I like the mini-fridge in the room. We liked to sleep in so the 8:30 knock on the door by the housekeeper was tough. However, you could always put 'Do not disturb" sign on your door. We just never remember to do so. Check-in was really fast and the staffs were all very friendly.

My first night, I called for housekeeping to bring some shampoo and lotion, as they didn't refill it before I checked in the room. They never came. I was told that there's no shuttle to the airport. But that was a lie. I spent $36 unnecessarily. Room furniture was filthy.

Lovely stall. Inviting lobby. Special shout out to clerk Jasmine, Lynnette and all pool personal, lastly Jason fro, kitchen. Awesome housekeeper.

From arrival to departure my contact with the front desk staff was subpar. The tone was often argumentative, condescending, and discourteous. By contrast, I found the general service staff to be courteous. I arrived to be told that since I used a third party website, I would not be recognized by Hilton Honors. I mentioned that I liked the convenience of booking air, lodging and car together. I also commented that the daily rate was $20 per day less than the Hilton website. The response was a flippent well you saved a few bucks so don't expect the points. I had the option to chose a competitor, but selected Hilton. I regret that choice. My keys did not work on the door. Since no one answered the main line, I walked the distance to find the house phone.I was told I could pick up a new key card. I mentioned that I was tired from my travels and would prefer if someone to bring a replacement. They heavily sighed and stated that he would see what he could do. No apology offered. The person who came appeared to be a maintenance person who was very courteous and pleasant. I few days later, I inquired about room availability and rate for extending my stay. I was told my room was rented and I would need to move at least twice for a 5 day extension. He commented that "the first words out of your mouth" were whether I could get the same rate. I corrected him that I only inquired whether there is availability and the rate. He said "whatever." I am now happy at a competing property.

My mother is a little older and can't walk far distances so the closeness of the hotel to restaurants and the convention center was great!

No internet connection in the room. This was unbelievable and was driving me crazy. The worst case when you are on a business visit. Dirty dishes and silverware at breakfast, untidy and always something missing so that you always have to keep asking. Will never stay in this place again.

Clean-Comfortable-peaceful staff was accommodating tv issue, staff came to fix within 5 minutes staff came immediately to help with directions for kheurig

Entire staff was professional and even had a sense of humor. I would like to express my sincere thanks to Mr. Jason, the waiter in the breakfast section. He did an outstanding job and it was my pleasure to have him as my waiter. Overall rating to all was outstanding.

Area around hotel not well lit at night and unsafe. Do not walk around with a conference badge on alone ladies; I heard there have been some vandals in the area lately. room smells old and musty; old hotel

The staff is incredible and the service was too. The breakfast was awesome, even though not free continental, I was very impressed with the unlimited omeletes and french toast.

My stay at the hotel was great! The staff was incredible and made the stay quite enjoyable. The service was good. Transportation was easily accessible. The staff was very knowledgeable of tourism and very helpful in making sure we got the best bang for our buck! The trip was special because of the hotel stay!!

The Hilton Garden was located in the warehouse district in Nola and it was far away from the best restaurants, interesting attractions and good quality markets where to get fresh fruits and vegetables for example. The cleaning in the room was somehow acceptable. I spent 8nights in the hotel and even though the staff cleaned the bathroom every day, they never cleaned the carpet. The pool is very tiny and the jacuzzi was filthy and out of service. They promised free breakfast, but it costed $12

Not too far from downtown and the French Quarter. There's a lot of food places in walking distance. The staff was very friendly and helpful.

Awesome amenities! Walking distance to WW2 Museum and yummy restaurants. The breakfast cook makes wonderful eggs!

very nice, couple of blocks from convention center and easy walk to/from quarter.

Easy short walk to the convention center and restaurants. Nice, clean rooms.

very nice place, staff is very friendly, very close to the French quarter and all of the attractions.

We enjoyed our stay at the Hilton Garden Inn. The location is perfect being walking distance from the French Quarter and Riverwalk. The rooms were clean and the staff was helpful. We've stayed here on previous trips to New Orleans and will stay here in the future.

I stayed at this hotel for a conference. The location was great. It was 1 block from the convention center. Food at the restaurant was wonderful! Thank you for a nice stay.

1001 S Peters St New Orleans LA

Hotel highlights

  • Walking distance to Ernest N. Morial Convention Center and National World War II Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Lower Garden District, Hilton Garden Inn New Orleans Convention Center is within a 5-minute walk of Ernest N. Morial Convention Center and within 15 minutes of other popular attractions like Julia Street Cruise Terminal. This 3.5-star hotel has 286 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center. National World War II Museum and Louisiana Children's Museum are also within a short walk.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

Hilton Garden Inn New Orleans Convention Center's 286 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding ensure a restful night. Free weekday newspapers, safes, and phones are other standard amenities.


Property features

At Hilton Garden Inn New Orleans Convention Center, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Valet parking is available for USD 39 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a rooftop terrace, free WiFi in public areas, and 7 meeting rooms.

Room options

One King Bed

King 1 | Sleeps 2

One Bedroom Suite One King and One Sofa Bed

King 1 | Sleeps 4

Two Queen Beds

Queen 2 | Sleeps 4

Two Queen Beds, Accessible

Queen 2 | Sleeps 4

Guest reviews for Hilton Garden Inn New Orleans Convention Center

Everyone (17) Business (28) Couples (21) Family (10) Friends (5) Other (4)
5

nice hotel not far from the action

Everyone

Good location. Pretty much walkable to all the attractions and excitment. Resturants nearby. Quiet location with nice big comfy rooms.

By on Nov 14, 2017

5
Everyone

The room temperature was perfect. I like the mini-fridge in the room. We liked to sleep in so the 8:30 knock on the door by the housekeeper was tough. However, you could always put 'Do not disturb" sign on your door. We just never remember to do so. Check-in was really fast and the staffs were all very friendly.

By , from Houston, TX on Nov 5, 2017

2

not what i expected from a hilton

Everyone

My first night, I called for housekeeping to bring some shampoo and lotion, as they didn't refill it before I checked in the room. They never came. I was told that there's no shuttle to the airport. But that was a lie. I spent $36 unnecessarily. Room furniture was filthy.

By , from new jersey on Sep 25, 2017

5

wonderful staff

Everyone

Lovely stall. Inviting lobby. Special shout out to clerk Jasmine, Lynnette and all pool personal, lastly Jason fro, kitchen. Awesome housekeeper.

By , from Boston,ma on Sep 15, 2017

2

well located, terrible service

Everyone

From arrival to departure my contact with the front desk staff was subpar. The tone was often argumentative, condescending, and discourteous. By contrast, I found the general service staff to be courteous. I arrived to be told that since I used a third party website, I would not be recognized by Hilton Honors. I mentioned that I liked the convenience of booking air, lodging and car together. I also commented that the daily rate was $20 per day less than the Hilton website. The response was a flippent well you saved a few bucks so don't expect the points. I had the option to chose a competitor, but selected Hilton. I regret that choice. My keys did not work on the door. Since no one answered the main line, I walked the distance to find the house phone.I was told I could pick up a new key card. I mentioned that I was tired from my travels and would prefer if someone to bring a replacement. They heavily sighed and stated that he would see what he could do. No apology offered. The person who came appeared to be a maintenance person who was very courteous and pleasant. I few days later, I inquired about room availability and rate for extending my stay. I was told my room was rented and I would need to move at least twice for a 5 day extension. He commented that "the first words out of your mouth" were whether I could get the same rate. I corrected him that I only inquired whether there is availability and the rate. He said "whatever." I am now happy at a competing property.

By , from Detroit Mi on Sep 13, 2017

5

close to the convention center. loved it.

Everyone

My mother is a little older and can't walk far distances so the closeness of the hotel to restaurants and the convention center was great!

By , from bronx, ny on Jul 4, 2017

2

disaster

Everyone

No internet connection in the room. This was unbelievable and was driving me crazy. The worst case when you are on a business visit. Dirty dishes and silverware at breakfast, untidy and always something missing so that you always have to keep asking. Will never stay in this place again.

By on Apr 1, 2017

4
Everyone

Clean-Comfortable-peaceful staff was accommodating tv issue, staff came to fix within 5 minutes staff came immediately to help with directions for kheurig

By on Feb 24, 2017

5

doe,s not apply

Everyone

Entire staff was professional and even had a sense of humor. I would like to express my sincere thanks to Mr. Jason, the waiter in the breakfast section. He did an outstanding job and it was my pleasure to have him as my waiter. Overall rating to all was outstanding.

By , from Las Vegas Nevada on Dec 30, 2016

1

stayed in the warehouse district

Everyone

Area around hotel not well lit at night and unsafe. Do not walk around with a conference badge on alone ladies; I heard there have been some vandals in the area lately. room smells old and musty; old hotel

By , from New Orleans on Oct 24, 2016