Loved the resort. The dining options were excellent. We were able to reserve dinner for almost all the restaurants at reasonable times. Food was tasty. My only disappointment was the water sports. We weren’t able to do any, they said kayaking wasn’t available because of weather issues, but it seemed this was the case everyday even when we had good weather. Snorkeling was also included but we needed to put $35 cash and it was annoying b/c I didn’t know and didn’t bring cash when we went, it was a bit of a walk back to our room so not really worth it go back and forth. Beach and pool were good. I can’t rate the night events b/c we traveled with a small child that was in bed by 7:30-8. Most events started later than that. Staff was friendly. Our housekeeper, Opal was a pleasure. Very sweet and friendly. We can’t wait to go back!
I travelled here for my 30th birthday with my girlfriends. Overall it was a good trip and the hotel was very nice, however we did have some extreme hiccups that was not pleasant. For starters, the staff at the front and throughout the hotel were all nice and easy going but some of the servers at the restaurants were not. Including Anthony Malcolm (server at the Mexican restaurant). We dined here one night and he was completely unattentive. He caught attitudes with my friends and I about the menu and foods we were inquiring about. Saying we "came late" and the restaurant was no longer serving guacamole. At a Mexican restaurant! That made no sense. He rushed us and acted as though he didn't want to serve us. We felt as though some of service during those late times were not pleasant and we did not feel like we received the service we deserved. Especially at the Italian restaurant with Shamika Young as our server. She barely greeted us, she walked away multiple times as we were asking questions about the menu and food. We tried to order dessert with our food to avoid the same experience from the Mexican spot and still no luck. She bought out 3 desserts without even inquiring what we wanted. Also, it was 4 of us, but was served 3? Side note, we felt as though if the restaurants at the hotel are going to run out of food and be lazy with serving close to the closing time, late booking options at those times SHOULD NOT be available. We did excursions and had to eat at those times.
The water, beaches ,property very nice
Awesome place to stay! Loved the Coral adult pool!
Very nice property as this is our second year going. The staff is great with the exception of several waitresses that have unfortunately some attitude issues. Making reservations is a nightmare but if you go to the restaurant you want to try they seem to always get you in with the exception of the mexican restaurant. They denied our group of 10 one night which is fine. The lady hamilton side is undergoing some renovations but that did not disturb our group from having fun. I will absolutely go again. Oh one more thing I would add. They need music to be playing in the pool area all day. It lacked music at all times. We were there 4 days and the pool area did not have music playing which is a bummer.
Great place to vacation.
Our experience at this resort was highly disappointing Our room was switched and the fridge had NOTHING in it. I called about 3 times and personally walked to the front desk and they put in a request for me and said it will be. However, guess what, still no water was delivered and I had to get up in the middle of the night and walk to the sports bar to get myself water in cups and carry them to my room. In the morning I called again and they said your request was put in and someone will be there shortly because they come around ar 10 AM. I did not have water until the middle of the evening. Being pregnant I did not need to experience this for BASIC needs. It was a struggle to obtain even basic necessities like water, which took numerous requests to the hotel staff, resulting in a 2-day delay in receiving just two bottles. The situation worsened when the hotel abruptly shut off the water supply without prior notice for 3 days, making it impossible to use the facilities. The first day the water stopped in the middle of the shower. On the second day, First I am dealing with drinking water and now I am dealing with NO water in general. After pooping you can not flush your toilet, cannot wash my face, brush my teeth. or take a shower. Being pregnant is all of this unsanitized thing and absolutely disgusting. I had to use the toilet in the lobby and it was so dirty and nasty and no one had flushed it. The cleaning crew is walking around with the cart and doing no cleaning, e
Needs updating badly. Food is average
Check in was horrible. Specialty restaurants was amazing. Everyone but the check in staff was awesome
Clean
The room was dirty and smelly, the iron was not working, we got no blanket just the thin white sheets. Our room was not cleaned for the entire day. Only the dirty towels were removed. Housekeeping probably need more staff or more supervision. Other than the disappointing room the food was great.
The property is beautiful. The pool and amenities were great. The quality of food and the customer service we disappointing. Good luck! We had a party that consisted of 4 families (rooms) and all of us had some sort of issue with getting action from customer service. 2 of the families went 3 of 7 days with no towels in their room and had to ask daily and it took 4 days for them to show up. One family (no kids) were given a room with double beds (full size) and were given the run around when asking to get it corrected. We’re told they could sleep separately. One family went 4 days without blankets on the beds. Over 10 times they were requested and all 10 times they were told they would be sent right over. The only way they were provided was by standing at the counter and not leaving until they were brought….that was an hour and a half of the vacation! When you are paying 3500 per family and can’t get towels or blankets that is a rough pill to swallow. The food: Buffets were never ready to go, you would make multiple trips and all the food was gone and it wasn’t prepared to replenish. I understand it is a big and busy place, but 2 hours to eat a breakfast buffet is nuts. The specialty restaurants were good, but the portions are very small and they are not open to providing extra plates, even though it is all inclusive. You would have to go to another restaurant if you were still hungry after your 4oz piece of meat. The service is also very slow!
Beautiful views. Good food. Nice people.
Grand Palladium Lady Hamilton Resort & Spa All Inclusive places you within a 10-minute drive of Sir Alexander Bustamante Square & Around and Hanover Museum. This 512-room, 4.5-star resort welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. Relish the American cuisine at Chez Bubbas, one of 7 onsite restaurants, which serves dinner, or enjoy the pool views at Arte e Cucina. Satisfy your hunger from the comfort of your room with room service.
Guests can expect free WiFi and flat-screen TVs with digital channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Balconies, iPod docks, and sitting areas are also available.
Grand Palladium Lady Hamilton Resort & Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a lazy river.
Loved the resort. The dining options were excellent. We were able to reserve dinner for almost all the restaurants at reasonable times. Food was tasty. My only disappointment was the water sports. We weren’t able to do any, they said kayaking wasn’t available because of weather issues, but it seemed this was the case everyday even when we had good weather. Snorkeling was also included but we needed to put $35 cash and it was annoying b/c I didn’t know and didn’t bring cash when we went, it was a bit of a walk back to our room so not really worth it go back and forth. Beach and pool were good. I can’t rate the night events b/c we traveled with a small child that was in bed by 7:30-8. Most events started later than that. Staff was friendly. Our housekeeper, Opal was a pleasure. Very sweet and friendly. We can’t wait to go back!
I travelled here for my 30th birthday with my girlfriends. Overall it was a good trip and the hotel was very nice, however we did have some extreme hiccups that was not pleasant. For starters, the staff at the front and throughout the hotel were all nice and easy going but some of the servers at the restaurants were not. Including Anthony Malcolm (server at the Mexican restaurant). We dined here one night and he was completely unattentive. He caught attitudes with my friends and I about the menu and foods we were inquiring about. Saying we "came late" and the restaurant was no longer serving guacamole. At a Mexican restaurant! That made no sense. He rushed us and acted as though he didn't want to serve us. We felt as though some of service during those late times were not pleasant and we did not feel like we received the service we deserved. Especially at the Italian restaurant with Shamika Young as our server. She barely greeted us, she walked away multiple times as we were asking questions about the menu and food. We tried to order dessert with our food to avoid the same experience from the Mexican spot and still no luck. She bought out 3 desserts without even inquiring what we wanted. Also, it was 4 of us, but was served 3? Side note, we felt as though if the restaurants at the hotel are going to run out of food and be lazy with serving close to the closing time, late booking options at those times SHOULD NOT be available. We did excursions and had to eat at those times.
Dear Tiara, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.
Dear SheilaWe are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.
The water, beaches ,property very nice
Dear Janusz, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.Warm regards,Krysten Nelson
Awesome place to stay! Loved the Coral adult pool!
Dear Dawn Marie,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!Warm regards,Krysten Nelson
Very nice property as this is our second year going. The staff is great with the exception of several waitresses that have unfortunately some attitude issues. Making reservations is a nightmare but if you go to the restaurant you want to try they seem to always get you in with the exception of the mexican restaurant. They denied our group of 10 one night which is fine. The lady hamilton side is undergoing some renovations but that did not disturb our group from having fun. I will absolutely go again. Oh one more thing I would add. They need music to be playing in the pool area all day. It lacked music at all times. We were there 4 days and the pool area did not have music playing which is a bummer.
Dear Jose,We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.Warm regards,Krysten Nelson
Great place to vacation.
Dear Shante,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!Warm regards,Krysten Nelson
Our experience at this resort was highly disappointing Our room was switched and the fridge had NOTHING in it. I called about 3 times and personally walked to the front desk and they put in a request for me and said it will be. However, guess what, still no water was delivered and I had to get up in the middle of the night and walk to the sports bar to get myself water in cups and carry them to my room. In the morning I called again and they said your request was put in and someone will be there shortly because they come around ar 10 AM. I did not have water until the middle of the evening. Being pregnant I did not need to experience this for BASIC needs. It was a struggle to obtain even basic necessities like water, which took numerous requests to the hotel staff, resulting in a 2-day delay in receiving just two bottles. The situation worsened when the hotel abruptly shut off the water supply without prior notice for 3 days, making it impossible to use the facilities. The first day the water stopped in the middle of the shower. On the second day, First I am dealing with drinking water and now I am dealing with NO water in general. After pooping you can not flush your toilet, cannot wash my face, brush my teeth. or take a shower. Being pregnant is all of this unsanitized thing and absolutely disgusting. I had to use the toilet in the lobby and it was so dirty and nasty and no one had flushed it. The cleaning crew is walking around with the cart and doing no cleaning, e
Dear Satinder,We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,Krysten Nelson
Dear Rupinder,We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience.warm regards,Krysten Nelson
Needs updating badly. Food is average
Hello Adam,A very big thank you for making Grand Palladium Jamaica the destination of choice for your vacation getaway. We certainly appreciate you taking the time to give us your feedback and are grateful for your fair rating. We very disheartened however, that all your expectations were not met this time around and are truly regretful. Please be assured that we have noted well all your comments, which will be effective tools in our training and improvement programme. We are constantly reviewing and improving our product and services with a view of giving you our valued guest the greatest experience. We strive daily to turn guests into fans and trusts that despite the shortfall some memorable moments were created. We are certainly looking forward to your continued support and serving you again very soon and to change your impression... One love!
Dear Priscilla, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.