Upon check In, I was given a room that was filthy. I mean filthy, empty pizza boxes, overflowing trash, sheets everywhere, dirty towels everywhere. The wait for the elevators was ridiculous, over 40 min wait for an available elevator for a party of 4, also the elevator got stuck and wouldn’t open the fire department had to rescue multiple people on the elevator while there was a line from the elevator all the way to the front lobby entrance door. This by far was the worst experience I had at a resort. I wouldn’t recommend them!
Will stay here again! Loved it kids did too!! Can’t wait
I never do write reviews and this is the first time I do, but it was so bad that I must share. The experience in this hotel is by far the worst experience I have ever had in my life. I went for a weekend getaway with my wife, expecting to have a nice stay and experience because of hotel locations, pictures, price paid and hotel star rating. We were looking for a place with a full kitchen for the weekend. Since arrival the valet parking was a mess, asked for somebody to help with our luggage and told us there isn’t anybody and we had to do it ourselves. Inside, the front desk lobby service customer service was horrible, and lack of willing to collaborate. To bring up our luggage, we had to wait for a cart and leave our D/L to use it (cars were really bad too), to go to our room there was only one elevator to serve 40 floors, so Imagine the waits. In the room, the phones didn’t work, there was not paper towel, soap and sponge for the kitchen. Kitchen supplies were limited and not clean, some of them even with dried food. To ask for supplies and phone repair, had to go to the lobby, tech support came and took almost 45 min to repair, supplies never came and the tech guy had to do us the favor and bring them. Room had a weird odor and our bathroom vanity sink wouldn’t drain and take a lot of time to empty. On our last day, there was a party with loud noise coming into my room. Called the o front desk, lobby, concierge, everyone servers time and nobody ever picked up. DON’T STAY!
The room was filthy. Floors dirty, carpet not vacuumed, things from prior guests not picked up. Dust everywhere
The room and the pool were very nice. The beach is very narrow compared to a short walk to the right and left of the hotel. The worst part is their customer service. No-one answers the phone at the front desk or at concierge. We were missing a blanket and couldn't get a hold of anyone, and had to sleep one night without it. Unacceptable. When trying to call the front desk for other questions, no answer, not a single time in our week and a half stay. Also, be aware, you can wait for an elevator up to 15 minutes, literally. The views are beautiful and the rooms are nice.
We booked here since we specifically wanted a suite. That part was great and ir was beautiful too! My issue with the hotel is the lack of service in the rooms, it's basically non-existent. The service at the pool, the lobby and valet was fine but that's where it stopped. Housekeeping didn't come once on our 3 day stay, and when we needed to replenish towels, soaps and tissues, we had to go down to the front desk to request it and then bring it up ourselves.
Had an awesome stay.. Awesome facility. Great staff. Will be back.
For the money you pay to stay here .... this place should not have stars just go thru their reviews. Save your money and go somewhere else .
Noise and fights on the room above us most of the elevators were broken and it took us almost 40 min to get into 1 on the 21st floor very bad experience
Cons: - NO parking on site - valet only - Some of the valet staff were rude and condescending. Some were helpful but overall unpleasant experience. - ONE elevator - had to take the stairs multiple times Pros: Great building, loved the room, room service was great, awesome views, very nice amenities with pool views, restaurant, and workout facilities, and spa. Overall: Would not stay again just due to the fact that it's valet only (had to wait up to 30 min to get my car) and there is only one elevator. At the very minimum you need 2 elevators that's just common sense. Checkout time was impossible to use elevator waited for 15 min and eventually took stairs. Overpriced for the fact that you have to pay for valet and wait every time for elevator.
Large rooms with full amenities, wished they provided bottled water
New property but cleanliness like used more than 15 years already, very good rooms, really like the kitchen and big balcony, will recommend.
Located in Hollywood South Central Beach within a 5-minute walk of Hollywood Beach, Hyde Resort & Residences is within a few miles (5 km) of other popular sights like Gulfstream Park Racing and Casino. This 400-room, 4.5-star aparthotel has 2 outdoor pools along with a full-service spa and a restaurant.
Explore the aparthotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 10 AM.
Each apartment is air-conditioned and features a kitchen and a balcony, and there's space to spread out with a separate bedroom and a living room. A flat-screen TV comes with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and a safe.
Guests of Hyde Resort & Residences have access to a full-service spa, 2 outdoor pools, and a 24-hour gym. Valet parking is offered for USD 28.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this beach aparthotel include free WiFi in public areas, a 24-hour business center, and a computer station.
Upon check In, I was given a room that was filthy. I mean filthy, empty pizza boxes, overflowing trash, sheets everywhere, dirty towels everywhere. The wait for the elevators was ridiculous, over 40 min wait for an available elevator for a party of 4, also the elevator got stuck and wouldn’t open the fire department had to rescue multiple people on the elevator while there was a line from the elevator all the way to the front lobby entrance door. This by far was the worst experience I had at a resort. I wouldn’t recommend them!
Thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Sincerely, Neal Spivack
Will stay here again! Loved it kids did too!! Can’t wait
We are thrilled you and your kids were pleased with every aspect of your stay at our AAA four-diamond award-winning hotel. Our all-suite hotel is designed to be fun and family-friendly, and it was our pleasure being a part of your trip! All of us at Hyde Resort & Residences look forward to having you stay with us again soon. Sincerely, Neal Spivack
I never do write reviews and this is the first time I do, but it was so bad that I must share. The experience in this hotel is by far the worst experience I have ever had in my life. I went for a weekend getaway with my wife, expecting to have a nice stay and experience because of hotel locations, pictures, price paid and hotel star rating. We were looking for a place with a full kitchen for the weekend. Since arrival the valet parking was a mess, asked for somebody to help with our luggage and told us there isn’t anybody and we had to do it ourselves. Inside, the front desk lobby service customer service was horrible, and lack of willing to collaborate. To bring up our luggage, we had to wait for a cart and leave our D/L to use it (cars were really bad too), to go to our room there was only one elevator to serve 40 floors, so Imagine the waits. In the room, the phones didn’t work, there was not paper towel, soap and sponge for the kitchen. Kitchen supplies were limited and not clean, some of them even with dried food. To ask for supplies and phone repair, had to go to the lobby, tech support came and took almost 45 min to repair, supplies never came and the tech guy had to do us the favor and bring them. Room had a weird odor and our bathroom vanity sink wouldn’t drain and take a lot of time to empty. On our last day, there was a party with loud noise coming into my room. Called the o front desk, lobby, concierge, everyone servers time and nobody ever picked up. DON’T STAY!
Thank you for taking the time to leave your review. We never want our guests to leave unhappy, and we sincerely apologize for your disappointing stay. Our team strives to provide impeccable service and timely responses to our guests' needs, and we regret that we let you down. We are also sorry for the inconvenience you experienced due to our elevator wait time and the concerns you had with your room. Your comments will be shared with the relevant teams so these issues can be corrected going forward. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Neal Spivack
Thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Neal Spivack
The room was filthy. Floors dirty, carpet not vacuumed, things from prior guests not picked up. Dust everywhere
Remi, we are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Neal Spivack
The room and the pool were very nice. The beach is very narrow compared to a short walk to the right and left of the hotel. The worst part is their customer service. No-one answers the phone at the front desk or at concierge. We were missing a blanket and couldn't get a hold of anyone, and had to sleep one night without it. Unacceptable. When trying to call the front desk for other questions, no answer, not a single time in our week and a half stay. Also, be aware, you can wait for an elevator up to 15 minutes, literally. The views are beautiful and the rooms are nice.
Good Evening Ms JuliaM, Thank you so much for taking the time to write your comments, We apologize for the inconvenience you experienced with the phones, if you were trying to reach the front desk from the phone in the rooms, we recently changed our extensions to #100-#101. We are sorry that you couldn't get a hold of anyone as these extensions in the room dont work anymore. We take very seriously all of our guests comments and we will take the time to review them and improve, Once again thank you so much, We looking forward to welcoming you again and make your stay unforgettable!
We booked here since we specifically wanted a suite. That part was great and ir was beautiful too! My issue with the hotel is the lack of service in the rooms, it's basically non-existent. The service at the pool, the lobby and valet was fine but that's where it stopped. Housekeeping didn't come once on our 3 day stay, and when we needed to replenish towels, soaps and tissues, we had to go down to the front desk to request it and then bring it up ourselves.
Thank you for your review. We are glad you were pleased with your well-appointed suite. Having said that, we regret your disappointment with some of our services not being available during your stay due to the current circumstances. We hope you will choose us again whenever your travel brings you our way. Sincerely, Neal Spivack
Thank you for taking the time to share your concerns, and we truly appreciate your comments as it always helps us to improve our services. We apologize for any inconvenience you experienced due to our elevator wait time and the unpleasant conditions of your orginal room. We will be working to improve upon this going forward, and we want you to know we are very grateful for your patience. We will share your comments with the appropriate teams to ensure a better outcome moving forward. We are grateful for all your feedback and appreciate your patience in these matters. Thank you again for your feedback.