everiting was oerfect service exelent people plus good transportation
Very nice hotel and restaurant with Starbucks on-site. Would stay here again.
Liked the room. Close to airport. Pool too cold. Hot tub heater broke. Love to use pool and hot tub - that part was super disappointing.
I did not like your parking system, it was expensive and inconvenient.
Wonderful service! No complaints save for the desire for complimentary continental breakfast.
Hotel staff was very nice! We got upgraded to the club lounge upon arrival, they try to help customers out as much as possible with money as well:) Room was clean and more then expected
Extremely old. Pool under construction. Super thin walls.
Room was clean, well furnished and modern. Check-in was easy and the shuttle schedule perfect.
Great location. Easily accessible with shuttle from airport. Lobby was fine, hallways looked like they had seen better days and there was smell of smoke. But the room exceeded expectations - clean and spacious, with a comfortable bed. Bathroom was quite nice and clean. What really stood out was the shower and how strong the water pressure was. Would stay here again under similar circumstances.
Spent a night before flying home. It was a quick stay so I did not get to explore all the hotel had to offer, but very upscale. Room was very nice, clean and the bed was really comfy. Just minutes from the airport with an airport shuttle. The area consists of large hotels and rental car agencies. It's busy and not really walkable to anything, but very convenient for those super early morning flights. I highly recommend a stay.
Nothing, old property, much better hotels around lax
Check in staff was rather neutral- maybe overworked? Night time bell staff consisted of one very nice man who could not keep up with the demand for his services. I have stayed here many times over the course of 2 decades. What I experienced this visit was pandemic of what I am seeing at properties that were previously Starwood and are now Marriott properties. There is a decreasing level of service and niceties that we enjoyed in the past.
just one issue it was a misunderstanding about the parking but they were really nice to issue a credit for part of it
Only 1 complimentary water!the next one they charge you 6 bucks
Located 2.9 mi (4.7 km) from Hollywood Park Casino, Sheraton Gateway Los Angeles Hotel is within a 5-minute drive of Loyola Marymount University. This 803-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and a free airport shuttle.
Enjoy dining at one of 2 onsite restaurants including Brasserie, which specializes in local cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 11:00 AM.
The 803 rooms have an array of amenities, including coffee makers, laptop-compatible safes, and phones. Guests can expect to find flat-screen TVs with cable channels and pay movies. Pillowtop beds sport pillow menus and bathrooms offer hair dryers. Ironing boards and desks are also standard.
At Sheraton Gateway Los Angeles Hotel, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. Valet parking is USD 50 per day if you plan to drive, or hop aboard the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
everiting was oerfect service exelent people plus good transportation
Very nice hotel and restaurant with Starbucks on-site. Would stay here again.
Liked the room. Close to airport. Pool too cold. Hot tub heater broke. Love to use pool and hot tub - that part was super disappointing.
I did not like your parking system, it was expensive and inconvenient.
Thank you for your review, and we hope your stay was pleasant. Please know we do price our parking competiviely within the LAX area and we hope that brings you back in the future.
Wonderful service! No complaints save for the desire for complimentary continental breakfast.
Your five stars mean a great deal to us at the Sheraton Gateway. Join us again for another outstanding stay soon!
Hotel staff was very nice! We got upgraded to the club lounge upon arrival, they try to help customers out as much as possible with money as well:) Room was clean and more then expected
It was a pleasure being able to offer you five-star service during your stay with us at the Sheraton Gateway. We would love to welcome you back for another flawless visit soon!
Extremely old. Pool under construction. Super thin walls.
We regret to read we did not meet your expectations during your stay, and we will indeed discuss your helpful feedback so that your next visit is worthy of five stars.
Room was clean, well furnished and modern. Check-in was easy and the shuttle schedule perfect.
We are glad you experienced a seamless stay with us at the Sheraton Gateway. See you next time!
Great location. Easily accessible with shuttle from airport. Lobby was fine, hallways looked like they had seen better days and there was smell of smoke. But the room exceeded expectations - clean and spacious, with a comfortable bed. Bathroom was quite nice and clean. What really stood out was the shower and how strong the water pressure was. Would stay here again under similar circumstances.
We are glad your overall visit was worthy of five stars here at the Sheraton Gateway. We appreciate the detailed feedback, and we look forward to your future stays!
We are sorry to hear you felt disappointed during your stay with us. We appreciate the feedback and hope you'll visit us again for an improved experience.