Beverage machines on all floors were out of order The room was dusty and antiquated Guess service did not pick up
Tried many times over the 4 night stay to contact front desk. Not one time did we get an answer. We had to walk to other hotels to get food because a restaurant was not available.
My only objective was free parking for client's that has to change the hotel and service was good no free parking was a minus for me
It was ok
The property is nice, has lot of amenities. The front desk needs improvement, the service is slow, I can excuse that they are short hand after covid, but being rude is something different. The shuttle needs to stop in the fron of the hotel, not just slow down and drive away. Apparently, they just see and drive away, not caring for the people who are rushing for using the shuttle service.
The Sheraton Gateway Los Angeles Airport at LAX had no Hot Water in the building, and they continue to rent rooms to customers not informing them of the Major Problem of no Hot Water, and serving food and prepared food without Hot Water for cleaning kitchen utensils, which in many states would be causes for shutting down the property. Stay Away from this Property Sheraton Gateway Los Angeles Hotel at LAX.
Nice place for staycation Clean & trouble free I enjoyed my stay
Excellent location to the airport. Easy to do business with. Clean property and loves the decor.
Very easy check in. Would go back again . Very clean
Guest services was very fast when I called for items to be sent to my room. The hotel food was good. Overall, I enjoyed my stay
I could hear all the conversations from next room till 4 AM. Had to contact the front desk
suposed to be none smoking yet my room smelled of smoke. Staff very nasty when I tell them.
I just loved the whole stay while I was at Sheraton Gateway Hotel...
Not having free parking is a big deal. Because you can't take your car and drive places otherwise you will be paying a lot money just on parking. It's an inconvenient for people.
Very comfortable, clean and quiet. Could not have been more perfect!
Sheraton Gateway Los Angeles Hotel is located within a few miles (5 km) of Toyota Sports Center and Hollywood Park Casino. This 803-room, 4-star hotel has conveniences like an outdoor pool, a free airport shuttle, and a health club.
Enjoy dining at one of 2 onsite restaurants including Brasserie, which specializes in local cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 11:00 AM.
The 803 rooms have an array of amenities, including coffee makers, laptop-compatible safes, and phones. Guests can expect 32-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport pillow menus and bathrooms offer hair dryers. Ironing boards and desks are also standard.
At Sheraton Gateway Los Angeles Hotel, guests enjoy features like an outdoor pool, a health club, and free WiFi in public areas. If you drive, self parking is USD 50 per night, or you can take advantage of the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and express check-in.
Beverage machines on all floors were out of order The room was dusty and antiquated Guess service did not pick up
Tried many times over the 4 night stay to contact front desk. Not one time did we get an answer. We had to walk to other hotels to get food because a restaurant was not available.
Thank you for your feedback. We will be addressing your concerns
We appreciate your positive rating and hope to see you again soon for another great stay!
Thank you for rating your stay. We're eager to make a better impression whenever your travels bring you back to the area.
We are sorry to hear that your stay left something to be desired. We hope to see you again soon, for a far improved experience from beginning to end.
My only objective was free parking for client's that has to change the hotel and service was good no free parking was a minus for me
Thank you for rating Sheraton Gateway Los Angeles Hotel so highly. We regret, however, that you were disappointed by our parking fee. Our charge is comparable to similar lots in the area and you can find those details on your third-party booking sites. It's always our goal for guests to have this information upfront. We hope to have the pleasure of welcoming you back the next time you're in town.
It was ok
Thank you for your rating. We would be grateful to have the opportunity to welcome you again so that we can make a better impression on you.
The property is nice, has lot of amenities. The front desk needs improvement, the service is slow, I can excuse that they are short hand after covid, but being rude is something different. The shuttle needs to stop in the fron of the hotel, not just slow down and drive away. Apparently, they just see and drive away, not caring for the people who are rushing for using the shuttle service.
Thank you for your feedback. We will be addressing your concerns
It was a pleasure having you here and we appreciate your high rating. Please visit again soon!
The Sheraton Gateway Los Angeles Airport at LAX had no Hot Water in the building, and they continue to rent rooms to customers not informing them of the Major Problem of no Hot Water, and serving food and prepared food without Hot Water for cleaning kitchen utensils, which in many states would be causes for shutting down the property. Stay Away from this Property Sheraton Gateway Los Angeles Hotel at LAX.
Thank you for your feedback. We will be addressing your concerns
Thank you for the feedback, but we can't but feel disappointed that you were let down. We hope to have a second chance to provide you with an improved experience.