Room was filthy. Bed lumpy. Service very sliw.
very nice view.
The staff is friendly the amenities are abysmal. The pool is basic. The restaurant choices are limited and the items were limeted within the restaurant. The A/C made noise all night you could not sleep. I know its COVID and there are limitations but there were no cleaning the lobby tables (that guest ate at) between guest or ever. The hotel was booked for USC graduation and only had 1 restaurant to service all their guests the morning of graduation and they actually shut down the 1 restaurant to a private party, leaving the guests without any dinning options other than the startbucks that charged $16 for a microwaved egg sandwhich. For a 4 star hotel it was not a 4 star expreience. Although the management was good to me when I expressed my concerns and I greatly appreciated that, there were many other guests got the less than par experience.
Very nice property in a great location but none of the amenities worked.
I didn't like the cost of parking nor the option to self park which would have offered a cheaper rate
I forgot my toiletries bag in the room and when I called they said they didn’t find anything. Not good from their employees.
Looked the valet parking. The price was only $50 per night. They did fast work, never waited over 3min for my vehicle.
The hotel was nice and comfortable. I believe the hotel staff did really well even in the midst of COVID.
The only thing I appreciated was the views from my room
It’s was great until my last night and they turn ALL the elevators off!!! Had to wait 20 minutes to get to the 16th floor clearly wasn’t thought out well
I loved the elevators and the view! Nothing bad to say. Hate much was closed due to covid
sorry to say Atmosphere was below par. Clientele..
Located in Downtown Los Angeles within a short walk of Walt Disney Concert Hall, The Westin Bonaventure Hotel and Suites, Los Angeles is within a mile (2 km) of other popular sights such as Staples Center. This 4-star hotel has 1358 rooms and welcomes guests with 3 restaurants, an outdoor pool, and a 24-hour fitness center.
Enjoy dining at LA Prime, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 19 coffee shops/cafés. Start each morning with to-go breakfast, available for a fee from 6:00 AM to 11:00 AM.
All 1358 rooms provide refrigerators, coffee makers, and free bottled water. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Safes, phones, and ironing boards are also available.
Guests of The Westin Bonaventure Hotel and Suites, Los Angeles have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 49 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a business center, and a computer station.
Room was filthy. Bed lumpy. Service very sliw.
Thanks for the great score. We appreciate your business
very nice view.
Thanks for the good score. We appreciate your business
The staff is friendly the amenities are abysmal. The pool is basic. The restaurant choices are limited and the items were limeted within the restaurant. The A/C made noise all night you could not sleep. I know its COVID and there are limitations but there were no cleaning the lobby tables (that guest ate at) between guest or ever. The hotel was booked for USC graduation and only had 1 restaurant to service all their guests the morning of graduation and they actually shut down the 1 restaurant to a private party, leaving the guests without any dinning options other than the startbucks that charged $16 for a microwaved egg sandwhich. For a 4 star hotel it was not a 4 star expreience. Although the management was good to me when I expressed my concerns and I greatly appreciated that, there were many other guests got the less than par experience.
Thanks for staying with us and your feedback. We appreciate your feedback and are sorry that we did not do better. We will use your feedback as an opportunity for improvement. Thank you
Very nice property in a great location but none of the amenities worked.
Thanks for the good feedback. We appreciate your business and hope to see you again
Thanks for the good score. We appreciate your business
I didn't like the cost of parking nor the option to self park which would have offered a cheaper rate
Thanks for your business and feedback. There are lots nearby that allow self parking. We appreciate your feedback
I forgot my toiletries bag in the room and when I called they said they didn’t find anything. Not good from their employees.
Thanks for staying with us. We hope that you left your information with security so if your toiletries show up, we can contact you. We appreciate your business
Looked the valet parking. The price was only $50 per night. They did fast work, never waited over 3min for my vehicle.
Thanks for the great review. We appreciate your business and hope to see you again
The hotel was nice and comfortable. I believe the hotel staff did really well even in the midst of COVID.
Thanks for staying with us. We appreciate the great review
Thanks for your feedback. We are sorry that we did not do better. We will share your feedback with the team so we can do better next time