Horrible service all the way from the parking garage to the cleaning staff. No restaurants open, no cleaning till after 3 days of stay. Took hours to do anything, pool only took reservations for 2 hr incrementa and it was 3-4 people at a time.
Before I booked the hotel, I went on their website to check on their new policies as far as cleaning and social distancing due to COVID. They claimed they would have clean rooms with disinfectant wipes in the rooms, and hand sanitizers in all areas. This was not the case. I did not see ANY of the common areas being cleaned. The room had stains on the towels, on the pillow cases, and on the bath robes. The room itself was not “CDC” clean per their website. They did not reinforce their mask rule to anyone, people still walked around without a mask, people were smoking in the valet garage, while more than 20 people waited for their cars in a small cramped, enclosed area without masks. They did not meet any of the expectations they mapped out on their website to keep their guests safe. The front desk was not very helpful. I was very disappointed. I would never go back.
I have stayed at this hotel before but it hasn't been in a LONG time. Staff was courteous and friendly. The room was clean. I loved my view from my room. My notes: There was no more hand sanitizer in the machine that was in the lobby. I had my own but someone should make sure that is filled properly, especially during the pandemic. My big issue: I wish I knew when I booked this, the restaurant in the hotel would be closed and there would be NO room service. Wandering around an unknown area at night, looking for food, while you're hungry isn't fun.
There was hair in my bathroom towels as someone cut their hair
This hotel was horrible!!! We had our rooms switched 3 times!!! Each room had its problems! The last room we had to request new pillows because of a musty odor that all three rooms had!
Fantastic room and view. One of the most comfortable beds I have ever been on
You can’t beat that view of Downtown L.A. it’s a fantastic hotel!
Beautiful property, very clean with great service. Would’ve liked USB ports in the rooms for charging cell phone/electronics.
The rooms were way overpriced I feel like I got ripped off. The basic room in the tower was way too expensive and I could of stay somewhere nicer for the same price. The place is old and needs to be upgraded. It’s just a basic hotel room with really nothing in it. I will not refer or stay there again.
This hotel is one of the cleanest and we'll kept hotels near the Staples Center
Very nice rooms. Little weird having glass elevator stop directly next to my window. At night the well lit elevator casts light like a lighthouse as it passes by. But, very nice rooms.
It’s was clean and beautiful,the staff was friendly and very helpful.
Great stay, very nice accommodations, location good for Dodger stadium
Located in Downtown Los Angeles within a short walk of Walt Disney Concert Hall, The Westin Bonaventure Hotel and Suites, Los Angeles is within a mile (2 km) of other popular sights such as Staples Center. This 4-star hotel has 1358 rooms and welcomes guests with 3 restaurants, an outdoor pool, and a 24-hour fitness center.
Enjoy dining at LA Prime, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 19 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 11:00 AM.
All 1358 rooms provide refrigerators, coffee makers, and free bottled water. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Safes, phones, and ironing boards are also available.
Guests of The Westin Bonaventure Hotel and Suites, Los Angeles have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 49 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a business center, and a computer station.
Horrible service all the way from the parking garage to the cleaning staff. No restaurants open, no cleaning till after 3 days of stay. Took hours to do anything, pool only took reservations for 2 hr incrementa and it was 3-4 people at a time.
Before I booked the hotel, I went on their website to check on their new policies as far as cleaning and social distancing due to COVID. They claimed they would have clean rooms with disinfectant wipes in the rooms, and hand sanitizers in all areas. This was not the case. I did not see ANY of the common areas being cleaned. The room had stains on the towels, on the pillow cases, and on the bath robes. The room itself was not “CDC” clean per their website. They did not reinforce their mask rule to anyone, people still walked around without a mask, people were smoking in the valet garage, while more than 20 people waited for their cars in a small cramped, enclosed area without masks. They did not meet any of the expectations they mapped out on their website to keep their guests safe. The front desk was not very helpful. I was very disappointed. I would never go back.
Thank you for taking the time to share your feedback. We strive to offer quality service and convenience for all of our guests and have addressed your feedback moving forward. We are following all protocols as part of Marriott's Commitment to Clean. Our in house messaging does address protocols and local mandates at the hotel including wearing masks and no smoking. We will continue that messaging with all guests. We hope for the chance to host you again soon for a more positive experience.
I have stayed at this hotel before but it hasn't been in a LONG time. Staff was courteous and friendly. The room was clean. I loved my view from my room. My notes: There was no more hand sanitizer in the machine that was in the lobby. I had my own but someone should make sure that is filled properly, especially during the pandemic. My big issue: I wish I knew when I booked this, the restaurant in the hotel would be closed and there would be NO room service. Wandering around an unknown area at night, looking for food, while you're hungry isn't fun.
There was hair in my bathroom towels as someone cut their hair
This hotel was horrible!!! We had our rooms switched 3 times!!! Each room had its problems! The last room we had to request new pillows because of a musty odor that all three rooms had!
Fantastic room and view. One of the most comfortable beds I have ever been on
You can’t beat that view of Downtown L.A. it’s a fantastic hotel!
Thank you for choosing the Westin Bonaventure hotel and suites!
Thank you for your feedback Due to current mandates of no dine in restaurants we only have take out or outside seating available at 6 on property restaurants. Pool access is limited as well due to current city mandates. We are sorry that these mandates are disruptive to your stay. We hope to get through this current crisis soon.