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Four Points by Sheraton Los Angeles International Airport

3.5 out of 5.0

Recent guest reviews

I was very unhappy to learn that I was not able to get 2 beds as reserved because of late check in. There was not even a cot available. I was offered no compensation or apology by hotel.

The hotel was very old and outdated the workers were very unfriendly to us during our stay we will not be staying here again.

The hotel is not clean the towel awful I stay only to take a bath I was on transit

Hidden $29 self parking fees is a bummer. It is closer to Airport and easily accessible but not worth the price.

Windows are thin and it's loud. Bathroom and carpets were dingy.

I like the room but the hotel didn't have much to off no free breakfast ,lunch or dinner for their guest you have to pay for parking I'm from Texas we don't have to pay for parking at our hotel everything cost my next stay will be at HOLIDAY INN EXPRESS..

No parking , some floors gutted for remodel made my reservations month ago called the day I arrived had my dates wrong , corrected that with comp# they said I wasnt on the books , 30 minutes get room no hot water at all the whole stay water slow to drain and it was fizzy gray/cloudy color stay away

Expensive for the quality given and rooms not very nice and the bathroom was not very clean.

When enter the lobby it feel nice hotel. But, when we enter the bedroom, it very old and small. The celling still has popcorn Celling. Nothing match with the lobby. It does remind me someone Fram a gold teeth at their front teeth. it only wantbto shine when you look at them. The bed is too soft, next day all of us has lower back pain. Never go their again! The price is more high than Marriott even Hilton's The crazy charge of car parking is $29.00/night. Who want to go there again?

Not what you expect from a Four Points. If you get a center tower room you will be going in cirlcles trying to find your room. The bathrooms were old, worn down and unexceptable. The A/C in our room didn't work and our room wouldn't get cool on a very hot weekend. Parking lot is cramped and they allow their guests to park on the sides that make it difficulty for cars to get in and out. Horrible hotel experience - would not recommend!

It's like they took a hotel from the 70's, and just re-did the lobby. Very old and not worth the $140 price tag.

The king beds are amaizing the pillows are like clouds. The view is amazing the food and drink are amazing!

Easy to access and convient to LAX. The shuttle comes consistently and on time. The park and fly package is one of the best in the area. I use it frequently.

The recent lobby renovation looks nice and the ocation is great, but the rooms and hallways need sprucing up.

Safe. Free shuttle from lax. Walked to rental car in the morning

This hotel has all the appearance of a luxury hotel. In reality, the rooms are terrible, facilities lack general maintenance. The rooms have mold building up around the ceiling, and just are not hospitable. Not to mention that it will cost you $39 to park your car, $45 if you have valet. What a dissapointment.

All though we just stayed overnight. The bed was so comfy for some much needed rest. Easy to find and very convenient.

Nice Lobby. Very Depressing Hallways and Rooms. Do yourself a favor and find another hotel in the LAX area.

The place was run down and barely slept. Never stay here!

The bathrooms needs some repair. Paint was peeling, door was sticking. It was clean but well worn. Bed was comfortable.

9750 Airport Blvd Los Angeles CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

Located in LAX Area, Four Points by Sheraton Los Angeles International Airport is within a 15-minute drive of Sony Pictures Studios and Loyola Marymount University. This 3.5-star hotel welcomes guests with 557 rooms and conveniences like an outdoor pool, free in-room WiFi, and a free airport shuttle. Near the airport, the hotel is also within a 20-minute drive of Santa Monica Pier and J. Paul Getty Museum.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All of Four Points by Sheraton Los Angeles International Airport's 557 air-conditioned rooms provide coffee makers, free weekday newspapers, and free bottled water. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Phones, ironing boards, and desks are also available.


Property features

At Four Points by Sheraton Los Angeles International Airport, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Parking is USD 29.00 per night (USD 39.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 15 meeting rooms, conference space, and a business center.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 2 Queen Beds

Queen 2 | Sleeps 4

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Traditional Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Four Points by Sheraton Los Angeles International Airport

Everyone (61) Business (133) Couples (110) Family (75) Friends (26) Other (67)
4

convenient for long flight layover. make sure yos

Everyone

I was very unhappy to learn that I was not able to get 2 beds as reserved because of late check in. There was not even a cot available. I was offered no compensation or apology by hotel.

By , from va on Jul 12, 2017

Review comment responded on Jul 15, 2017

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology.

2

close to the airport

Everyone

The hotel was very old and outdated the workers were very unfriendly to us during our stay we will not be staying here again.

By , from sacrameto on Jul 10, 2017

Review comment responded on Jul 15, 2017

we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology

1

i was in transit

Everyone

The hotel is not clean the towel awful I stay only to take a bath I was on transit

By , from mc mexico on Jul 9, 2017

Review comment responded on Jul 16, 2017

we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology

3

closer to airport but not so worth the price.

Everyone

Hidden $29 self parking fees is a bummer. It is closer to Airport and easily accessible but not worth the price.

By , from Denver on Jul 5, 2017

Review comment responded on Jul 15, 2017

We have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology

3
Everyone

Windows are thin and it's loud. Bathroom and carpets were dingy.

By on Jun 3, 2017

Review comment responded on Jul 8, 2017

I really appreciate you taking the time to let us know how your stay went. Needless to say I was extremely disappointed to see that things didn’t go that well. We have certain expectations when we check into a hotel. Thank you again for your candid feedback. In your shoes I would have been very upset and frustrated. I sincerely apologize that we didn’t get it right for you this time. I really do appreciate your comments and have already used them as a catalyst for improvement here at the hotel. Your business is very important to us. I hope you will consider trying us again. If you do, please feel free to contact me directly so I can make sure you have a great stay.

3

not satisfied...

Everyone

I like the room but the hotel didn't have much to off no free breakfast ,lunch or dinner for their guest you have to pay for parking I'm from Texas we don't have to pay for parking at our hotel everything cost my next stay will be at HOLIDAY INN EXPRESS..

By on May 30, 2017

Review comment responded on Jun 3, 2017

Thank you for your feedback. Rest assured that your feedback will be shared with our management team.

2

good from a far but far from good

Everyone

No parking , some floors gutted for remodel made my reservations month ago called the day I arrived had my dates wrong , corrected that with comp# they said I wasnt on the books , 30 minutes get room no hot water at all the whole stay water slow to drain and it was fizzy gray/cloudy color stay away

By , from charlotte N C on May 30, 2017

Review comment responded on Jun 3, 2017

Thank you for your feedback. Rest assured that your feedback will be shared with our management team.

2

i wouldn't stay here again.

Everyone

Expensive for the quality given and rooms not very nice and the bathroom was not very clean.

By on May 23, 2017

Review comment responded on May 26, 2017

Thank you for your feedback. Rest assured that your feedback will be shared with our management team. I am pleased to let you know that the hotel will be undergoing renovations this Fall and we will be having many changes in the rooms. I will definitely let you know once our renovation is done. If your travel brings you back to LAX, please let me know directly so I can customize a better Welcome experience for you.

1

bedroom is motel style lobby looks like 4*hotel

Everyone

When enter the lobby it feel nice hotel. But, when we enter the bedroom, it very old and small. The celling still has popcorn Celling. Nothing match with the lobby. It does remind me someone Fram a gold teeth at their front teeth. it only wantbto shine when you look at them. The bed is too soft, next day all of us has lower back pain. Never go their again! The price is more high than Marriott even Hilton's The crazy charge of car parking is $29.00/night. Who want to go there again?

By , from Hawaii on May 22, 2017

Review comment responded on Jul 8, 2017

Thank you again for your candid feedback. In your shoes I would have been very upset and frustrated. I sincerely apologize that we didn’t get it right for you this time. I really do appreciate your comments and have already used them as a catalyst for improvement here at the hotel.

1
Everyone

Not what you expect from a Four Points. If you get a center tower room you will be going in cirlcles trying to find your room. The bathrooms were old, worn down and unexceptable. The A/C in our room didn't work and our room wouldn't get cool on a very hot weekend. Parking lot is cramped and they allow their guests to park on the sides that make it difficulty for cars to get in and out. Horrible hotel experience - would not recommend!

By on May 22, 2017

Review comment responded on May 26, 2017

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Four Points by Sheraton Los Angeles International Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere Apologies. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Los Angeles.