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Four Points by Sheraton Los Angeles International Airport

3.5 out of 5.0

Recent guest reviews

Checking was easy gym is ok , food from room service was ok but they forgot ingredients .

The hotel is conveniently located near LAX . So if you need a place to stay before the next flight it would be convenient. I Picked this hotel because of the shuttle service & i believe that s the first impression of the hotel. After a 14 hour flight, it was so disappointming that ithe bus i was instructed to take made ne so confused. The driver said that it s not the bus i should be taking & it s only for those who have parked & everyone was dropped of by the parking lot. The driver was so rude to me & said that he ll bring me back to the sirport & take another bus. I immediately called guest service & told them what happened, so the driver took me to the hotel anyway after so much arguing. As soon as i got there, told the conceirge and 1 of the staff talked to that particular driver & corrected him. Thanks to him. Other than that driver , everyone else is pleasant & helpful.

So we booked this hotel because it was one of the cheapest package deals we could find for Los Angeles. We also had never been to LA so we thought staying close to the airport would be better. We were definitely wrong. The hotel is very close to the airport so you hear planes taking off and landing when you're in the room. The room had no fridge or microwave so we had to heat up our food in the laundry room. The microwave was also right next to the security office so you had security people staring at you as well. The hotel also had no free continental breakfast and parking was $29 per day. And all the sights we wanted to see were about 30 minutes away. This was good and bad. We got to drive around a lot of LA and really see the city, but we noticed there were hotels right by the walk of fame that would have been cheaper and more practical. Overall, we had a great time in LA, but we'll be staying closer to everything next time.

This is my second time staying here. I specifically chose this hotel out of all the other ones.

Stayed here to get some rest before a long drive but ended up leaving at 3am since we couldn't sleep due to how loud the street/neighborhood was. Maybe the higher floors are ok but the 3rd floor did not work out for us..

This place felt like a motel room was very disappointing bathroom door chipped and didn’t close a total mess

I love how close the hotel is to the airport and to Santa Monica Beach. Very clean and updated. Free printing for boarding pass.

No fridge in the room! You also have to pay for the parking 29$ per day and there isn’t more space in the parking lot! We had to park at the hotel entrance couple days!

Close to airport. Airport shuttle was timely. Hotel is worn and in need of considerable maintenance. Meal at restaurant was good.

Already submitted different survey about same hotel. I do not recommend staying here despite brand name. Neighbors woke me up at 4am. Heard them pounding on their door, yelling, swearing, and fighting. Glad operator said hotel would send security, but things quieted down soon after I called the operator. There wasn't a button on the phone base for the front desk. On the other hand, the host at the hotel restaurant was extremely welcoming while I waited for my takeout order before I went to my room. She offered me some sweet tea that she had just made, and the sweetness was just right.

Lobby looked great, staff was friendly. room was maybe reserved for the Orbitz special, which was what we got. It was really dated, beat up furniture and a bathroom with mold and old tiles, caulk showing everywhere to "fix" areas... AC did not respond to any inputs of the thermostat, just really weird. Good rate for a Sheraton affiliated place near the airport, but after 2 other hotel stays that were pleasant surprises, this one was the other way around.

Wonderful staff, nice view, very clean and good parking. It was very easy to check in and check out.

The only thing is the parking it to expensive to park for guest and visitors

The first room assigned to me had an AC that made a loud grinding sound. I asked for a different room and the next room's AC still made noise but not bad enough to warrant changing again. Clean but a bit dated. But good location near LAX and less expensive than other nearby hotels. I was only there one night and was not in the room much so it was fine.

Currently remodeling so hopefully it will be better when it's done.

We checked in and given a key to a room. Arriving at the room Someone was coming out. Had to go back and get a new key. The hotel was older and our bathroom door didn't shut.

The climate control of the hotel room left everything muggy and moist. The room was very small and the bathroom fixtures and facilities were old and rusted. For the amount I paid it left me feeling very unsatisfied.

I was very unhappy to learn that I was not able to get 2 beds as reserved because of late check in. There was not even a cot available. I was offered no compensation or apology by hotel.

The hotel was very old and outdated the workers were very unfriendly to us during our stay we will not be staying here again.

The hotel is not clean the towel awful I stay only to take a bath I was on transit

9750 Airport Blvd Los Angeles CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

Located in LAX Area, Four Points by Sheraton Los Angeles International Airport is within a 15-minute drive of Sony Pictures Studios and Loyola Marymount University. This 3.5-star hotel welcomes guests with 557 rooms and conveniences like an outdoor pool, free in-room WiFi, and a free airport shuttle. Near the airport, the hotel is also within a 20-minute drive of Santa Monica Pier and J. Paul Getty Museum.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

All of Four Points by Sheraton Los Angeles International Airport's 557 air-conditioned rooms provide coffee makers, free weekday newspapers, and free bottled water. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Phones, ironing boards, and desks are also available.


Property features

At Four Points by Sheraton Los Angeles International Airport, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Parking is USD 29.00 per night (USD 39.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 15 meeting rooms, conference space, and a business center.

Room options

Deluxe Room, 2 Queen Beds

Queen 2 | Sleeps 4

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Traditional Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Four Points by Sheraton Los Angeles International Airport

Everyone (77) Business (133) Couples (110) Family (75) Friends (26) Other (67)
4

ok but bed isn’t comfy

Everyone

Checking was easy gym is ok , food from room service was ok but they forgot ingredients .

By on Nov 11, 2017

Review comment responded on Nov 13, 2017

Thank you for taking the time to complete the Guest Experience Survey. We are pleased to hear that you enjoyed your stay. It is our goal to provide our guests a magical and memorable visit.

3

long stopover in lax

Everyone

The hotel is conveniently located near LAX . So if you need a place to stay before the next flight it would be convenient. I Picked this hotel because of the shuttle service & i believe that s the first impression of the hotel. After a 14 hour flight, it was so disappointming that ithe bus i was instructed to take made ne so confused. The driver said that it s not the bus i should be taking & it s only for those who have parked & everyone was dropped of by the parking lot. The driver was so rude to me & said that he ll bring me back to the sirport & take another bus. I immediately called guest service & told them what happened, so the driver took me to the hotel anyway after so much arguing. As soon as i got there, told the conceirge and 1 of the staff talked to that particular driver & corrected him. Thanks to him. Other than that driver , everyone else is pleasant & helpful.

By on Nov 7, 2017

Review comment responded on Nov 9, 2017

extremely disappointed to see that things didn’t go that well. We have certain expectations when we check into a hotel. Thank you again for your candid feedback. In your shoes I would have been very upset and frustrated. I sincerely apologize that we didn’t get it right for you this time. I really do appreciate your comments and have already used them as a catalyst for improvement here at the hotel. Your business is very important to us. I hope you will consider trying us again. If you do, please feel free to contact me directly so I can make sure you have a great stay. Best!

3

very pricy hotel far from everything.

Everyone
The view from our room

So we booked this hotel because it was one of the cheapest package deals we could find for Los Angeles. We also had never been to LA so we thought staying close to the airport would be better. We were definitely wrong. The hotel is very close to the airport so you hear planes taking off and landing when you're in the room. The room had no fridge or microwave so we had to heat up our food in the laundry room. The microwave was also right next to the security office so you had security people staring at you as well. The hotel also had no free continental breakfast and parking was $29 per day. And all the sights we wanted to see were about 30 minutes away. This was good and bad. We got to drive around a lot of LA and really see the city, but we noticed there were hotels right by the walk of fame that would have been cheaper and more practical. Overall, we had a great time in LA, but we'll be staying closer to everything next time.

By , from Sarasota, FL on Nov 1, 2017

Review comment responded on Nov 5, 2017

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Four Points by Sheraton Los Angeles International Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you experienced during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Los Angeles.

4

great hotel 30 minutes from everything

Everyone

This is my second time staying here. I specifically chose this hotel out of all the other ones.

By , from Tampa, FL on Oct 30, 2017

Review comment responded on Nov 8, 2017

Thank you for taking the time to complete the Guest Experience Survey. We are pleased to hear that you enjoyed your stay. It is our goal to provide our guests a magical and memorable visit

3

loud streets/neighborhood

Everyone

Stayed here to get some rest before a long drive but ended up leaving at 3am since we couldn't sleep due to how loud the street/neighborhood was. Maybe the higher floors are ok but the 3rd floor did not work out for us..

By , from lax airport on Oct 29, 2017

Review comment responded on Nov 8, 2017

Greetings, I really appreciate you taking the time to let us know how your stay went. Needless to say I was extremely disappointed to see that things didn’t go that well. We have certain expectations when we check into a hotel. Thank you again for your candid feedback. In your shoes I would have been very upset and frustrated. I sincerely apologize that we didn’t get it right for you this time. I really do appreciate your comments and have already used them as a catalyst for improvement here at the hotel. Your business is very important to us. I hope you will consider trying us again. If you do, please feel free to contact me directly so I can make sure you have a great stay. Best!

2

the ghetto version of the sheraton

Everyone

This place felt like a motel room was very disappointing bathroom door chipped and didn’t close a total mess

By , from los angeles ca on Oct 26, 2017

Review comment responded on Oct 28, 2017

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Four Points by Sheraton Los Angeles International Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you experienced during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Los Angeles.

5

close to the airport

Everyone

I love how close the hotel is to the airport and to Santa Monica Beach. Very clean and updated. Free printing for boarding pass.

By on Oct 25, 2017

Review comment responded on Oct 28, 2017

Thank you for taking the time to complete the Guest Experience Survey. We are pleased to hear that you enjoyed your stay. It is our goal to provide our guests a magical and memorable visit.

2

close by the airport

Everyone

No fridge in the room! You also have to pay for the parking 29$ per day and there isn’t more space in the parking lot! We had to park at the hotel entrance couple days!

By , from Texas on Oct 25, 2017

Review comment responded on Oct 28, 2017

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Four Points by Sheraton Los Angeles International Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you experienced during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Los Angeles.

3
Everyone

Close to airport. Airport shuttle was timely. Hotel is worn and in need of considerable maintenance. Meal at restaurant was good.

By , from missouri on Oct 24, 2017

Review comment responded on Oct 28, 2017

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Four Points by Sheraton Los Angeles International Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you experienced during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Los Angeles.

2
Business Travelers

Already submitted different survey about same hotel. I do not recommend staying here despite brand name. Neighbors woke me up at 4am. Heard them pounding on their door, yelling, swearing, and fighting. Glad operator said hotel would send security, but things quieted down soon after I called the operator. There wasn't a button on the phone base for the front desk. On the other hand, the host at the hotel restaurant was extremely welcoming while I waited for my takeout order before I went to my room. She offered me some sweet tea that she had just made, and the sweetness was just right.

By on Oct 18, 2017

Review comment responded on Nov 8, 2017

Greetings, I really appreciate you taking the time to let us know how your stay went. Needless to say I was extremely disappointed to see that things didn’t go that well. We have certain expectations when we check into a hotel. Thank you again for your candid feedback. In your shoes I would have been very upset and frustrated. I sincerely apologize that we didn’t get it right for you this time. I really do appreciate your comments and have already used them as a catalyst for improvement here at the hotel. Your business is very important to us. I hope you will consider trying us again. If you do, please feel free to contact me directly so I can make sure you have a great stay. Best!