Tough stay. We arrived at the hotel at 1:30 PM after a long flight from the East Coast, hoping to get a quick lunch and a nap before an event on Friday night. The restaurant was already closed at 1:35, and the lobby store’s premade food is exactly like airport food, so we took a 15 minute walk to Little Tokyo to get something fresh. Upon our return, our room was 78°, but we lowered the AC, took showers to cool off, and tried to nap. When we woke up our room was 82°, and apparently the AC was out in the entire building, so we weren’t exactly looking fresh heading out to dinner. AC was thankfully repaired and beginning to kick in by the time we returned at 11 PM, but our fifth floor room on the street side of the hotel was LOUD. All night long there were ambulances and police cars running their sirens, both nights of our stay. Additionally, the hotel was sold out for the weekend with weddings and a college event, and there are only four elevators, so a 15 minute wait was not uncommon. The hotel itself was clean and pretty, but there are probably better choices in the area.
The staff was fantastic. The location of the hotel is not the best
Two out of the four bath towels were clean but old. The room smelled old and. Abut moldy. I understand it’s summer in LA. The staff was also not very friendly. I suppose they were tired and overworked.
This was a nice functional place to stay. The only downside was housekeeping first knocked on our door at 7:45am and two additional times before 9. We hadn’t put the “do not disturb” sign up since we were leaving by 9:30.
I would have liked if Breakfast would have been free instead of having to pay $25 for it..
Because of Covid19 a lot of the amenities were closed or reduced. This hotel seems to make the most of what they have. Very clean, Great Location.
very clean
Staff was amazing. View was beautiful
The room was too old and not clean
Fun for my first time in the area
I like the way they treat their guest in accessible it is to everything around it
Felt like a cheap motel 6. Very ghetto area. Wet limited in parking
Loved the room and view Staff was very helpful in bringing ice to my room since ice machines were not working
The staff was very friendly and helpful. The bed was comfortable and services were quick and efficient
Located in Downtown Los Angeles within 2 miles (3 km) of Dodger Stadium, DoubleTree by Hilton Hotel Los Angeles Downtown is within a few miles (5 km) of other popular sights such as Crypto.com Arena. This 434-room, 4-star hotel has a restaurant, a gym, and a 24-hour business center.
This hotel is home to a restaurant and a bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.
42-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. IPod docks, refrigerators, and coffee makers are also standard.
Renovated in 2013, DoubleTree by Hilton Hotel Los Angeles Downtown offers a gym, WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 48 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a microwave in a common area, a computer station, and express check-out.
Tough stay. We arrived at the hotel at 1:30 PM after a long flight from the East Coast, hoping to get a quick lunch and a nap before an event on Friday night. The restaurant was already closed at 1:35, and the lobby store’s premade food is exactly like airport food, so we took a 15 minute walk to Little Tokyo to get something fresh. Upon our return, our room was 78°, but we lowered the AC, took showers to cool off, and tried to nap. When we woke up our room was 82°, and apparently the AC was out in the entire building, so we weren’t exactly looking fresh heading out to dinner. AC was thankfully repaired and beginning to kick in by the time we returned at 11 PM, but our fifth floor room on the street side of the hotel was LOUD. All night long there were ambulances and police cars running their sirens, both nights of our stay. Additionally, the hotel was sold out for the weekend with weddings and a college event, and there are only four elevators, so a 15 minute wait was not uncommon. The hotel itself was clean and pretty, but there are probably better choices in the area.
The staff was fantastic. The location of the hotel is not the best
Two out of the four bath towels were clean but old. The room smelled old and. Abut moldy. I understand it’s summer in LA. The staff was also not very friendly. I suppose they were tired and overworked.
Thank you for taking the time to share your feedback, Silvia. We were disappointed to learn that our staff and the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.
This was a nice functional place to stay. The only downside was housekeeping first knocked on our door at 7:45am and two additional times before 9. We hadn’t put the “do not disturb” sign up since we were leaving by 9:30.
We appreciate the feedback, Molly. It's unfortunate your time with us was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns with the appropriate members of our team moving forward to help us to improve for the future. We do hope you allow us the opportunity to share a more positive experience with you soon.
I would have liked if Breakfast would have been free instead of having to pay $25 for it..
Thank you for the feedback, Maria. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our property, it's unfortunate our breakfast value didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward. We hope you allow us the opportunity to share a more positive experience with you soon.
Because of Covid19 a lot of the amenities were closed or reduced. This hotel seems to make the most of what they have. Very clean, Great Location.
We appreciate your lovely rating, Robert! The satisfaction of our guests is important to us so we can't wait to see you back again at DoubleTree By Hilton Los Angeles Downtown soon. We want to share an even more fantastic experience with you next time. Have a great day!
very clean
Thanks for the wonderful review, Chun! We're thrilled you had such a fantastic stay at DoubleTree By Hilton Los Angeles Downtown! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. That's what we like to see! We strive for excellence and your praise lets us know we're doing our job! We look forward to seeing you again soon for another fantastic experience! Have a beautiful day!
Staff was amazing. View was beautiful
Thanks for the fantastic review, Brittani! It's excellent you had such an amazing stay at DoubleTree By Hilton Los Angeles Downtown! We're delighted our team made you feel so welcomed and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. We also are happy you were able to experience nice views from our property! We can't wait until your next visit so we can share another great experience with you soon!
Thank you for taking the time to leave us a review, Kristen.We're disappointed to hear your time with us was anything less than ideal. We apologize for the issues you encountered with your room and our hotel restaurant. We will share your concerns with our management moving forward.We hope to host you again soon so we can show you the service were capable of providing.