Ivan was awesome, went above and beyond during our stay!
It took the property 4 different attempts to get checked into the room. First time key did not work, one of the employees cleaning the room was kind enough to help us resolve. We he returned, he got us a key to a new room.....when he went to unlock it for us, there was someone in the room....surprise. So we went down stairs again to find out what happened. They then gave us a different room on another floor. When we went to that room, bed was a mess and food and beer cans laying around....hence room had not been cleaned. So we went down to the lobby once again, they then gave us the key to The original room.........finally it worked. Of all the times I have stayed at Sheraton properties throughout the world I never experienced anything like this. I would not recommend this venue.
Walking distance to shopping and numerous restaurants.
Excellent location and good restaurants.
We liked the beautiful view of the city from two angles. The hotel was very clean and had no odor. Bed were very comfortable. Location great!! The parking was terrible!! Was charged $54 for self parking and it was suppose to have been $44.
The property was beautiful, well maintained, clean and in a perfect location.
Not worth it. Too expensive for a place that even the elevators don’t work at time.
Awesome Experience, exceptional staff, super clean. Really good restaurants.
The hotel is nice very good location everything was good but for the pandemic all the places are worry but I think out of the is the perfect place to go
Close to shopping center. Parking was a bit confusing but ok
The parking was horrible. You pay to stay to find out onsite that you also have to pay for parking 54 or 44 dollars a night. This is something that should be mentioned in website or ahead of time!!
Great vibe and atmosphere. Staff is very friendly
I loved the heights and the view from our room. The room is clean. I also loved the bar style tables in the room. The room is styled uniquely.
Our one night stay was easy and nice. The rooms were a good size and the rooms had complimentary water. The lighting in the rooms and bathroom were low, only complaint.
Located in Downtown Los Angeles within a short walk of Crypto.com Arena, Sheraton Grand Los Angeles is within a mile (2 km) of other popular sights such as Los Angeles Convention Center. This 4-star hotel has 496 rooms and welcomes guests with a restaurant, a 24-hour gym, and a rooftop terrace. It's connected to a shopping center in central Los Angeles and also close to Dodger Stadium and University of Southern California.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. You can get a quick energy boost at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.
47-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport down comforters and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Coffee makers, free local calls, and laptop-compatible safes are also available. Change of towels is available on request.
Guests staying at Sheraton Grand Los Angeles enjoy a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 54.00 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-in.
Ivan was awesome, went above and beyond during our stay!
It took the property 4 different attempts to get checked into the room. First time key did not work, one of the employees cleaning the room was kind enough to help us resolve. We he returned, he got us a key to a new room.....when he went to unlock it for us, there was someone in the room....surprise. So we went down stairs again to find out what happened. They then gave us a different room on another floor. When we went to that room, bed was a mess and food and beer cans laying around....hence room had not been cleaned. So we went down to the lobby once again, they then gave us the key to The original room.........finally it worked. Of all the times I have stayed at Sheraton properties throughout the world I never experienced anything like this. I would not recommend this venue.
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your feedback with us. We understand that your stay was not up to par and for that we sincerely apologize. Please rest assured we will do everything possible to address this concern and will take corrective measures to prevent it from occurring again.
Walking distance to shopping and numerous restaurants.
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear you enjoyed your stay and can't wait to welcome you back!
Excellent location and good restaurants.
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear you enjoyed your stay and can't wait to welcome you back!
We liked the beautiful view of the city from two angles. The hotel was very clean and had no odor. Bed were very comfortable. Location great!! The parking was terrible!! Was charged $54 for self parking and it was suppose to have been $44.
The property was beautiful, well maintained, clean and in a perfect location.
Not worth it. Too expensive for a place that even the elevators don’t work at time.
Awesome Experience, exceptional staff, super clean. Really good restaurants.
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear you enjoyed your stay and can't wait to welcome you back.