I think they are in the middle of a remodel. The spaces that are done are very nice. The rooms, particularly the bathrooms need help. Excellent coffee downstairs in the cafe!
beautiful and near airport
Had a good time. All I would say is to be a little more attentive when cleaning the rooms because a roach crawled out onto one of the beds. Other than that it was a good time, great breakfast too.
We really wanted to like this hotel because of its location, but it is very outdated. This used to be the Hilton they must sold because of the name. The room furniture is old, the wallpaper is peeling, the drapes did not work, and the bathroom hardware were difficult to use. The walls are thin, you can hear everything. Ice machines were broken, elevator was broken. The bathroom light is connected to the vent which made it annoying because it was very loud, the lighting in the bathroom is also very poor. We requested our room to be cleaned twice and it didn't get done, the front desk staff did not express any concern, care or apology and said we had to call again in the morning because they couldn't take my request. You also have to always use your key card to get into the hotel and elevator. You have to pay $22 a night for parking, I missed that when I booked. We expressed our concerns at check out and were not looking for any kind of reimbursement, a simple apology would have been nice but that was not expressed. We don't plan to stay at this hotel again, which is unfortunate because we travel to California 3-4 times a year and stay 5-7 nights. Again, we really wanted to like this place; it has a lot of opportunity but for now it's only a 2-star hotel, and that is simply for its location.
Please clean the curtains!
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Is not the 1st time we stayed here, we really like the fact that it's close to our destination. But thus time i was very pleased to get the crib requested right away (last time we stayed we got it super late n it was upsetting that i had to keep calling) this time around service was great
Check in was quick and efficient, the front desk staff was also really nice! The hotel looks really nice, we stayed here a couple years ago (before the remodel) and the updates look really good.
Room is very clean, friendly staff. Good location, walking distance to mall and restaurants.
Starting from the airport shuttle taking double the time it was supposed to and the front desk telling us they “think it’s on the way” to only two elevators for the entire building(which had us and others waiting at least 10 mins to ride) this entire experience was disappointing. The coffee maker was broken. The front desk refused to give us coffee before our flight home at 7am and then changed their minds and offered us some just as the shuttle was departing. Great location but we won’t be returning.
I didn’t like that my key card took forever to open my hotel door..
Liked the central location. Check in was efficient. Rooms were dated, but pristine.
Stayed with my husband and two kids. Rooms were clean and beds were comfortable. Many restaurant choices for breakfast and dinner in the area. Universal Studios was a 20 min car ride away. Kids enjoyed swimming in their pool. Staff was friendly and helpful. Thanks Hotel Burbank!
Pleasant stay for a decent price
The suite was very dated and had a funny smell inside.
Old and it smelled
Located in Downtown Burbank, Hotel Burbank is 2.6 mi (4.2 km) from Warner Brothers Studio. This 484-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a leisurely bite to eat at Cafe Burbank, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a to-go breakfast is served each morning for a fee.
Guests can expect to find free WiFi and 48-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
At Hotel Burbank, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 22 per night, or you can take advantage of the free airport shuttle during limited hours. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and a terrace.
I think they are in the middle of a remodel. The spaces that are done are very nice. The rooms, particularly the bathrooms need help. Excellent coffee downstairs in the cafe!
beautiful and near airport
Hi Linda,Thank you for taking the time to provide us with feedback! We are so glad you enjoyed your stay and we hope to welcome you back soon.
Had a good time. All I would say is to be a little more attentive when cleaning the rooms because a roach crawled out onto one of the beds. Other than that it was a good time, great breakfast too.
Hey Devin, we appreciate your feedback as it is essential in providing exceptional service to our guests. Please know this is an isolated issue and we will be speaking with the appropriate department to make sure this will not happen again. We hope to welcome you back in the future to see how we've improved.
We really wanted to like this hotel because of its location, but it is very outdated. This used to be the Hilton they must sold because of the name. The room furniture is old, the wallpaper is peeling, the drapes did not work, and the bathroom hardware were difficult to use. The walls are thin, you can hear everything. Ice machines were broken, elevator was broken. The bathroom light is connected to the vent which made it annoying because it was very loud, the lighting in the bathroom is also very poor. We requested our room to be cleaned twice and it didn't get done, the front desk staff did not express any concern, care or apology and said we had to call again in the morning because they couldn't take my request. You also have to always use your key card to get into the hotel and elevator. You have to pay $22 a night for parking, I missed that when I booked. We expressed our concerns at check out and were not looking for any kind of reimbursement, a simple apology would have been nice but that was not expressed. We don't plan to stay at this hotel again, which is unfortunate because we travel to California 3-4 times a year and stay 5-7 nights. Again, we really wanted to like this place; it has a lot of opportunity but for now it's only a 2-star hotel, and that is simply for its location.
We appreciate your feedback. We are currently undergoing some renovations for upgrades to our rooms and some other hotel amenities. We do hope that you visit again and hopefully you could experience the hotel at its fullest potential in the near future. We will bring all of your concerns to the rest of the hotel management team. We thank for taking the time out to raise these concerns, and we do hope to see you again.
Please clean the curtains!
Thank you so much for this feedback. We are working diligently on hotel upgrades and accommodations. We do hope you stay with us again and that we have a greater chance in meeting your expectations.
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Chelsey. Thank you so much for your feedback. We really do hope you had the greatest time and hope you will be back again.
Is not the 1st time we stayed here, we really like the fact that it's close to our destination. But thus time i was very pleased to get the crib requested right away (last time we stayed we got it super late n it was upsetting that i had to keep calling) this time around service was great
Hi Mayra, thank you for returning as our guest. We appreciate you staying with us again. So happy to hear you were able to experience our everyday goal of improving our service. We hope to see you again the next time you're in town.
Check in was quick and efficient, the front desk staff was also really nice! The hotel looks really nice, we stayed here a couple years ago (before the remodel) and the updates look really good.
Hi Mariana, thank you for your kind words. These are definitely the impressions we are proud to earn. We invite you back soon so that you may continue to experience our evolving designs and upgrades.
Room is very clean, friendly staff. Good location, walking distance to mall and restaurants.
Hi Imelda,We are delighted to hear our team took care of you during your stay with us. Thank you for taking the time to share your 5-star experience with us. We hope to welcome you back soon for another remarkable stay.
Hi Susan, you are correct. We are currently undergoing renovations. The coffee in the café is delicious! Thank you for your feedback. We hope to welcome you back soon to see how we've improved!