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Pacific Palms Resort

4.0 star property
Suburban La Puente resort in City of Industry with 2 restaurants

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Photo gallery for Pacific Palms Resort

Exterior
Exterior
Balcony
Daily cooked-to-order breakfast for a fee
Mountain view

Reviews

8.2

Very good

Popular amenities

  • Hot Tub
    Hot TubHot Tub
  • Pool
    PoolPool
  • Spa
    SpaSpa
  • Bar
    BarBar
  • Parking available
    Parking availableParking available
  • Pet friendly
    Pet friendlyPet friendly

Explore the area

Map
1 Industry Hills Pkwy, La Puente, CA, 91744
  • Popular LocationRound 1 Bowling and Amusement4 min drive
  • Popular LocationPuente Hills Mall4 min drive
  • Popular LocationLa Puente City Park5 min drive
  • AirportOntario, CA (ONT-Los Angeles - Ontario Intl.)45 min drive

Room options

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

  • 400 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

  • 400 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, City View

  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

  • 450 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

  • 450 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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8.6 out of 10, Excellent, (1009)
The price is $180
includes taxes & fees
$161 per night
Aug 10 - Aug 11
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About the neighborhood

La Puente

Located in City of Industry, Pacific Palms Resort is within a few miles (5 km) of sights such as Round 1 Bowling and Amusement and Puente Hills Mall. This 292-room resort has a golf course, a full-service spa, and 2 restaurants.
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What's nearby

  • Round 1 Bowling and Amusement - 4 min drive
  • Puente Hills Mall - 4 min drive
  • La Puente City Park - 5 min drive
  • Hsi Lai Temple - 9 min drive
  • City Of Hope Hospital - Duarte - 20 min drive

Getting around

  • Walnut Industry Station - 10 min drive
  • The nearest major airports are:<br />Fullerton, CA (FUL-Fullerton Municipal): 36-min drive, 25.7 mi/41.4 km<br /> Long Beach Municipal Airport (LGB): 32-min drive, 27.8 mi/44.8 km<br /> Los Angeles - Ontario Intl. Airport (ONT): 46-min drive, 26.6 mi/42.8 km<br /> Los Angeles Intl. (LAX): 64-min drive, 37 mi/59.6 km<br /> <p>The preferred airport is Los Angeles - Ontario Intl. Airport (ONT). </p>

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Taco Del Rio - ‬13 min walk
  • ‪Jack In The Box - ‬3 min drive
  • ‪Starbucks - ‬16 min walk
  • ‪Tierra Mia Coffee - We - ‬3 min drive

About this property

Pacific Palms Resort

Suburban La Puente resort in City of Industry with 2 restaurants
Guests of Pacific Palms Resort have access to a golf course, a full-service spa, and an outdoor pool. Onsite parking is available, both free self and paid valet parking (USD 14 per night)—also useful is an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and LED TVs. Bathrooms offer hair dryers, free toiletries, and bathrobes. Balconies, coffee makers, and free weekday newspapers are also standard.
Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Valet parking on site (USD 14 per night)

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 10 to 24.95 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 36 holes of golf
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Health club
  • Heated pool
  • Outdoor pool
  • Sauna
  • Spa tub
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 45,000 square feet of conference space
  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 40 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 35.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit
  • Check-in: 4:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a first aid kit.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Frequently asked questions

Are free cancellation options available at Pacific Palms Resort?

Pacific Palms Resort offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Pacific Palms Resort?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Pacific Palms Resort on Jul 28, 2024 start from $201.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Pacific Palms Resort?

This resort is situated in City of Industry, close to Puente Hills Mall, La Puente City Park, and Round 1 Bowling and Amusement. You'll also find South Hills Country Club and Glendora Square within a short drive.

Will I be able to park at Pacific Palms Resort?

Yes, self parking is offered for free at the resort. Valet parking is available for USD 14 per night. Free RV/bus/truck parking is also available for guests.

Is a spa located at Pacific Palms Resort?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, body wraps, and aromatherapy.

Does Pacific Palms Resort include a casino on the premises?

No, Pacific Palms Resort doesn't have a casino.

Will I find an indoor pool at Pacific Palms Resort?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a spa tub.

Is Pacific Palms Resort good for couples?

There are plenty of amenities for couples at this resort, including an outdoor pool, a bar, and 2 restaurants.

Does Pacific Palms Resort have a hot tub?

Yes, this resort has a spa tub.

Does Pacific Palms Resort have a restaurant that serves breakfast?

Yes, Pacific Palms Resort has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Pacific Palms Resort allow pets to stay for free?

Although they can't stay for free, pets are welcome at Pacific Palms Resort for a fee of USD 40 per pet, per night.

Are there connecting rooms at Pacific Palms Resort?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Pacific Palms Resort?

The closest major airport to Pacific Palms Resort is Fullerton, CA (FUL-Fullerton Municipal), which is 25.7 mi away (36 minutes by car). Another top airport is Long Beach Municipal Airport (LGB), which is located 27.8 mi away (32-minute drive).

Are there rooms with balconies that I can book at Pacific Palms Resort?

Yes, every guestroom at Pacific Palms Resort comes with a balcony with some featuring mountain or city views.

Does Pacific Palms Resort offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Pacific Palms Resort.

Pacific Palms Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 530 out of 1005 reviews" "
Rating 8 - Good. 214 out of 1005 reviews" "
Rating 6 - Okay. 117 out of 1005 reviews" "
Rating 4 - Poor. 80 out of 1005 reviews" "
Rating 2 - Terrible. 64 out of 1005 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

The hotel was nice! A little older rooms but was nice definitely going again the gentleman in the front desk was so sweet I am bad with names . But the bar area was a good atmosphere waited a bit for drinks but it was Memorial Day weekend so understandable close to fwy mall stores I recommend
Stayed 2 nights in May 2024

8/10 Good

sing Lung

Stayed 1 night in May 2024

8/10 Good

sing Lung

Stayed 1 night in May 2024

8/10 Good

Anthony

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Our stay at Pacific Palms Hotel was overall quite enjoyable. The staff was friendly, check-in and check-out were smooth and hassle-free.The rooms were comfortable and provided a relaxing environment after a long day of activities. Amenities were meh, ice machine did not work on our floor. House keep ladies were nice and worked with a smile.One area where the hotel could improve is in the area of cleanliness. While the rooms were generally clean, I noticed some areas that could use a bit more attention to detail due to being outdated.Overall, I had a pleasant experience at Pacific Palms Hotel and would consider staying here again on future visits to the area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Abraham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple Review
Very nice grounds. The lobby set up and elevator setup is a bit awkward. The room was nice, but needs an update. The staff was very nice.
Stayed 1 night in Apr 2024

6/10 Okay

Kimberly

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Traveled with family
Stayed 1 night in Apr 2024

10/10 Excellent

William

Stayed 2 nights in Apr 2024

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Sad to see
Our room was showing easily noticeable wear in furniture, carpet, flooring, and paint. Shower water never heated up past luke warm! The beds were lumpy. Many elevators and escalators were out of service and the elevator that was working had broken floor tiles. Sadly, this hotel has gone downhill over the past 10 years. The grounds around the golf course are overgrown and look neglected.
Stayed 3 nights in Apr 2024

10/10 Excellent

Violeta

Traveled with partner
.
Stayed 1 night in Apr 2024

10/10 Excellent

Sheila

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The women that helped us for check inn was so rude. Was not helpful deemener n how she carry herself was rude. She shouldnt be there
Stayed 1 night in Apr 2024

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Fatima

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room is dirty, broken toilet, safety box and some of the furniture in the in bad condition. First and last time staying at this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Yvette

Stayed 1 night in Mar 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and peaceful
Stayed 1 night in Mar 2024

2/10 Terrible

samuel, Yorba Linda

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I reserved a two bedroom but the management make me pay additional premium to upgrade.
Stayed 1 night in Mar 2024

10/10 Excellent

Melina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

4/10 Poor

Kenny

Traveled with partner
Liked: Amenities
Disliked: Staff & service
For a resort, this one was disappointing. The curtain doors were marked up and had tape on it. Some of the towels weren't clean. There was still trash lying around. Got a double bed when it was supposed to be a king bed.
Stayed 1 night in Mar 2024

8/10 Good

Vanessa

Stayed 1 night in Mar 2024

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay, room was clean , service was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jianci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jennie

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
My room was very dusty Furniture had obvious scratches and dents Room was noisy like you could hear the pipes water flushing all night
Stayed 1 night in Mar 2024