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Pacific Palms Resort

4.0 star property
Suburban resort with 2 restaurants and a full-service spa

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Photo gallery for Pacific Palms Resort

Exterior
Golf
Interior
View from property
2 restaurants, breakfast served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
1 Industry Hills Pkwy, La Puente, CA, 91744
  • Place, Babe Zaharias Golf Course
    ‪8 min walk‬
  • Place, Industry Hills Expo Center
    ‪18 min walk‬
  • Place, La Puente City Hall
    ‪6 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

8.4 out of 10
Very good
(148 reviews)
  • 400 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe two double Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe two double Room

  • Sleeps 2

View all photos for Deluxe king Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe king Room

  • Sleeps 2

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

  • Sleeps 4

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

  • 450 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

  • 450 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, City View

  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

  • 400 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Exterior

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  • Air conditioning
8.6 out of 10, Excellent, 1,000 reviews
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About the neighborhood

La Puente

Located in City of Industry, Pacific Palms Resort is within a few miles (5 km) of sights such as Round 1 Bowling and Amusement and Puente Hills Mall. This 292-room resort has a golf course, a full-service spa, and 2 restaurants.
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What's nearby

  • Babe Zaharias Golf Course - 8 min walk - 0.5 miles
  • Industry Hills Expo Center - 18 min walk - 1.0 mile
  • La Puente City Hall - 6 min drive - 3.0 miles
  • Honda Center - 24 min drive - 24.4 miles
  • Disneyland® Resort - 29 min drive - 26.5 miles

Getting around

  • Walnut Industry Station - 10 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 46 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Taco Del Rio - ‬13 min walk
  • ‪Carl's Jr. - ‬3 min drive
  • ‪Little Caesars Pizza - ‬16 min walk
  • ‪Jack in the Box - ‬3 min drive

About this property

Pacific Palms Resort

Suburban resort with 2 restaurants and a full-service spa
Guests of Pacific Palms Resort have access to a golf course, a full-service spa, and an outdoor pool. Onsite parking is available, both free self and paid valet parking (USD 14 per night)—also useful is an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this spa resort include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and 42-inch LED TVs. Bathrooms offer hair dryers, free toiletries, and bathrobes. Balconies, coffee makers, and free weekday newspapers are also standard.
Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Valet parking on site (USD 14 per night)
  • Limited onsite self and valet parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 10 to 24.95 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 36-hole golf course
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 45,000 square feet of conference space
  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 40 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 35.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a first aid kit.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Frequently asked questions

Are free cancellation options available at Pacific Palms Resort?

Pacific Palms Resort offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Pacific Palms Resort?

As of Dec 19, 2025, prices found for a 1-night stay for 2 adults at Pacific Palms Resort on Dec 25, 2025 start from $165.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Pacific Palms Resort?

This resort is situated in City of Industry, close to Puente Hills Mall, Round 1 Bowling and Amusement, and South Hills Country Club. You'll also find La Puente City Park and SpeedZone Los Angeles within a short drive.

Is there parking available at Pacific Palms Resort?

Yes, self parking is offered for free at the resort. Valet parking is available for USD 14 per night. Free RV/bus/truck parking is also available for guests.

Is a spa located at Pacific Palms Resort?

There is a full-service spa available for guests to enjoy and services include Swedish massages, deep-tissue massages, body wraps, and couples treatments.

Does Pacific Palms Resort include a casino on the premises?

No, Pacific Palms Resort doesn't have a casino.

Will I find an indoor pool at Pacific Palms Resort?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Pacific Palms Resort?

There are plenty of amenities for couples at this resort, including an outdoor pool, a bar, and 2 restaurants.

Are there hot tubs at Pacific Palms Resort?

Yes, guests can enjoy a spa tub at this resort.

Does Pacific Palms Resort have a restaurant that serves breakfast?

Yes, Pacific Palms Resort has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Pacific Palms Resort allow pets to stay for free?

Although they can't stay for free, pets are welcome at Pacific Palms Resort for a fee of USD 40 per pet, per night.

Are there connecting rooms at Pacific Palms Resort?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Pacific Palms Resort?

The closest major airport to Pacific Palms Resort is Fullerton, CA (FUL-Fullerton Municipal), which is 25.7 mi away (36 minutes by car). Another top airport is Long Beach Municipal Airport (LGB), which is located 27.8 mi away (32-minute drive).

Are there rooms with balconies that I can book at Pacific Palms Resort?

Yes, every guestroom at Pacific Palms Resort comes with a balcony with some featuring mountain or city views.

Does Pacific Palms Resort offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Pacific Palms Resort.

Pacific Palms Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 649 out of 1000 reviews
Rating 8 - Good. 170 out of 1000 reviews
Rating 6 - Okay. 91 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Yes awesome
Stayed 1 night in Nov 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Amazing view and love the check in check out time. Staff was great as well!
Stayed 1 night in Nov 2025

2/10 Terrible

Kin Man

Liked: Property conditions & facilities
Noise on Saturday night until 3:00am
Stayed 3 nights in Oct 2025

2/10 Terrible

Diane, Walnut

Disliked: Cleanliness, property conditions & facilities
Rooms are run down and housekeeping is terrible
Stayed 1 night in Aug 2025

6/10 Okay

Cynthia

Disliked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Chul

Stayed 1 night in Sep 2025

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Sep 2025

10/10 Excellent

Wayne, Hainesport

Stayed 2 nights in Sep 2025

2/10 Terrible

Cynthia

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My husband and I stayed at the property from 09/11 through 09/14. We frequent Los Angeles often to help out with family affairs, and this was the worst stay we've ever had at any hotel in the area. I'd like to start by saying that the front desk was generally very friendly, but besides that, the hotel should not be considered a resort or be marked as 4 stars. The bathroom is extremely dated, as well as the room. There were paint cracks and everything appeared to be very worn and old. However, the worst part was the security issue. Keys are not required to go up and down to the rooms. On the evening of 9/13 (or morning of 9/14) at 3:00 a.m., I woke up to someone opening our door. We quickly reacted and called the front desk. Security came up and informed us that they didn't know who it would be but that it "might" be maintenance or security. We never got a confirmation. In the morning, when I reported it to the front desk, that receptionist said word for word "Oh, that's weird...". Once I escalated the issue, I was told that I never informed the hotel. This is a HUGE safety issue. Right before they entered our room, I also heard a scream from another room which makes me think that someone else had the same experience.
Stayed 4 nights in Sep 2025

2/10 Terrible

Enrique

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Management and staff need training

There was no service or help from staff. I was charged $320 for deposit and an additional $220 for the night stay. Unreal! I'm still waiting for my deposit to be returned to my account. I called to ask for help but management will not return my call or just ignore my complaints. Never ever doing this again
Stayed 1 night in Sep 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
The barking dog next door was disruptive to my creative work. Strong marijuana smell in the hallway was problematic, too.
Stayed 2 nights in Sep 2025

10/10 Excellent

Eddie, Calabasas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing and comfortable place. The property is lush and a hidden gem. Been here multiple times and always relaxing and a pleasure.
Stayed 7 nights in Sep 2025

10/10 Excellent

Eddie, Calabasas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here multiple times. It’s very comfortable and relaxing. Every time I come I am welcomed by friendly and professional staff. They always try to make my stay comfortable.
Stayed 7 nights in Sep 2025

6/10 Okay

Lindsey

Stayed 2 nights in Sep 2025

10/10 Excellent

Vince

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was well maintained. Convenient location. Quite
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk service is amazing!
Stayed 2 nights in Aug 2025

4/10 Poor

Abigail

Stayed 1 night in Sep 2025

8/10 Good

Alice

Stayed 1 night in Sep 2025

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and great restaurant on the premises will definitely recommend to family and friends
Stayed 1 night in Sep 2025

4/10 Poor

Bo, Walnut

Stayed 3 nights in Aug 2025

10/10 Excellent

Bo, Walnut

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2025

10/10 Excellent

Lakieta

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Sep 2025

10/10 Excellent

Allison Evans

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Nicolas

Stayed 2 nights in Sep 2025

10/10 Excellent

Joseph

Stayed 3 nights in Sep 2025

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