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Recent guest reviews

Accommodations were good. Attention was good to protocol of current pandemic conditions. Always cleaning, wiping everywhere, etc. Felt safe. Very convenient for 2-day golf tournament. Outdoor food service great, too.

The rooms are showing age. The beds are hard and not very comfy. Hot water takes over five minutes to come out of the shower. The corridors to the rooms, and all adjacent areas also showing age. Carpet is old. Balcony decks are all cracked and peeling. Not a lot of channels on TV in English. Very quiet environment, never heard a peep. The view is gorgeous. The restaurants are nice. Parking is convenient.

I am happy to stsy in there. Everything is perfect!!!!!! I will come back pretty soon.

The view was amazing! Incredible value for your money!

price what we paid and get back for the room and service are kind of disappointment . only good if you are a golfer i guess . everything is pricey in room mini bar . not even free water . medium size bottle of water is $5 each .. lol

The view from our room was amazing. Nice to have room service. Staff was great.

Nice infrastructure. The swimming pool is heated and from the Jacuzzi there is a amazing view of the city, BUT the Jacuzzi's water were a bit too green for me... so we ended up not get in the Jacuzzi. Bathroom was not spotless (I saw some stain in the toilet seat), overall it was just clean.

I waited to check in, one of the staff working kept ignoring the fact that I waited in line for 10 minutes, at that time other people from his race jumped in and he helped them instantly. I didn’t say anything cause I didn’t want to start being rude and it was the night before my wedding day so the last thing I want is to get into an altercation. After that whole incident I just stepped up without him calling me because he literally kept ignoring the fact I was in line, he then wanted to give me a smaller room with 2 queen beds when my initial reservation was for a king bed. When I told him no I won’t take the 2 queen beds his eyes opened big and he said oh ok I found a king bed. I don’t understand why he felt it was ok to downgrade my room.

Hotel is on the golf course ... restaurant food was delicious..... spa and gym .... what more can you ask for.

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Pacific Palms Resort places you within a few miles (5 km) of Puente Hills Mall and Babe Zaharias Golf Course. This 292-room, 4-star resort welcomes business and leisure travelers with a golf course, a full-service spa, and 2 restaurants.


Dining

This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 11 AM and on weekends from 7 AM to 10:30 AM.


Rooms

All 292 air-conditioned rooms feature balconies, minibars, and coffee makers. 42-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free weekday newspapers, safes, and phones are also standard.


Property features

Guests of Pacific Palms Resort have access to a golf course, a full-service spa, and an outdoor pool. Onsite parking is available, both free self and paid valet parking (USD 14 per night)—also useful is an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a health club, a spa tub, and a sauna.

Room options

Deluxe Room, City View

2 Double Beds | 1 King Bed | Sleeps 4

Executive Room, City View, Executive Level

2 Double Beds | 1 King Bed | Sleeps 4

Deluxe Room, Mountain View

2 Double Beds | 1 King Bed | Sleeps 4

Deluxe Room

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Pacific Palms Resort

Everyone (44) Couples (5) Family (18)
4
Everyone

Accommodations were good. Attention was good to protocol of current pandemic conditions. Always cleaning, wiping everywhere, etc. Felt safe. Very convenient for 2-day golf tournament. Outdoor food service great, too.

By , from New Orleans LA on Sep 8, 2020

Review comment responded on Sep 8, 2020

Thank you for staying with us!

5
Everyone

By on Sep 2, 2020

Review comment responded on Sep 8, 2020

Thank you for staying with us!

4
Everyone

By on Aug 18, 2020

Review comment responded on Aug 18, 2020

Thank you for staying with us, hope to have you back soon.

1
Everyone

By on Jul 5, 2020

Review comment responded on Aug 18, 2020

So sorry to see you did not enjoy your stay with us. Please contact our Manager on Duty if we can be of assistance.

4
Family Family

The rooms are showing age. The beds are hard and not very comfy. Hot water takes over five minutes to come out of the shower. The corridors to the rooms, and all adjacent areas also showing age. Carpet is old. Balcony decks are all cracked and peeling. Not a lot of channels on TV in English. Very quiet environment, never heard a peep. The view is gorgeous. The restaurants are nice. Parking is convenient.

By on Mar 17, 2020

Review comment responded on Mar 17, 2020

Thank you for your visit! We will be sharing your thoughts with our staff.

5
Everyone

I am happy to stsy in there. Everything is perfect!!!!!! I will come back pretty soon.

By , from Seattle WA on Feb 22, 2020

Review comment responded on Feb 24, 2020

Thank you for staying with us Jane!

5
Family Family

The view was amazing! Incredible value for your money!

By , from Raleigh, NC on Jan 27, 2020

Review comment responded on Jan 27, 2020

Diraleigh, thank you for staying with us!

3
Family Partner Couples Family

price what we paid and get back for the room and service are kind of disappointment . only good if you are a golfer i guess . everything is pricey in room mini bar . not even free water . medium size bottle of water is $5 each .. lol

By on Jan 18, 2020

Review comment responded on Jan 20, 2020

Thank you for your visit. We will be sharing your thoughts with our staff.

4
Everyone

By on Jan 4, 2020

Review comment responded on Jan 6, 2020

Thank you for your visit and rating!

5
Family

The view from our room was amazing. Nice to have room service. Staff was great.

By on Dec 27, 2019

Review comment responded on Dec 27, 2019

Thank you for your visit and kind rating!

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