One floor lamp doesn’t work.
One nightstand lamp was not working. Outside A/C was loud.
This property is in desperate need of renovations. The rooms look outdated and in poor condition. We were giving a room that was dirty and it felt more like a motel than a hotel or let alone a resort. I will never stay in this property again.
Started off a bit rough, both keys wouldn't work to open my room, had to go all the way back downstairs to get a new set. Room was nice, bathroom tub did not drain good while showering, bathroom looked as if it hadnt ever been updated or maintained in a while. No blackout curtains made it hard to sleep in. Other than that a nice hotel
Nothing
Great property. Wish they had queen beds instead of doubles, but other than that, very nice place
Enjoy full
Quiet hotel & clean & convenient.
Water in shower takes forever to get hot and we paid $35 to rent a refrigerator we had to send back twice and get new ones cuz after two hours they didn’t get cold at all sons of our food even spoiled
The room was dated. Beds were hard, no internet TV. The hotel was relatively empty. They still grouped several rooms together. We could hear people in the halls until late at night but even worse in the morning, doors were slamming and people were loud in the hallways around 5:30 am. I understand the hotel cannot force people to be quiet but there could have easily spread people out so we would not be on top of each other
The overall property, without Covid restrictions, is probably lovely. HOWEVER, my room had the worst shower that I have every experienced. It was so uncomfortable that I skipped my morning shower on the day I left. HORRIBLE. The lighting in the room was so bad that I called as soon as I put down my bags. The facilities guy who arrived said "yes, it is very DIM" before he changed out the bulb over the desk. He was helpful. Too bad the shower wasn't fixed as well.
Accommodations were good. Attention was good to protocol of current pandemic conditions. Always cleaning, wiping everywhere, etc. Felt safe. Very convenient for 2-day golf tournament. Outdoor food service great, too.
Located in City of Industry, Pacific Palms Resort is within a few miles (5 km) of sights such as Round 1 Bowling and Amusement and Puente Hills Mall. This 292-room resort has a golf course, a full-service spa, and 2 restaurants.
This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. At the end of the day, unwind with a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 11 AM and on weekends from 7 AM to 10:30 AM.
Guests can expect free WiFi and 42-inch LED TVs. Bathrooms offer hair dryers, free toiletries, and bathrobes. Balconies, coffee makers, and free weekday newspapers are also standard.
Guests of Pacific Palms Resort have access to a golf course, a full-service spa, and an outdoor pool. Onsite parking is available, both free self and paid valet parking (USD 14 per night)—also useful is an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa resort include a gym, a sauna, and free WiFi in public areas.
One floor lamp doesn’t work.
One nightstand lamp was not working. Outside A/C was loud.
This property is in desperate need of renovations. The rooms look outdated and in poor condition. We were giving a room that was dirty and it felt more like a motel than a hotel or let alone a resort. I will never stay in this property again.
Started off a bit rough, both keys wouldn't work to open my room, had to go all the way back downstairs to get a new set. Room was nice, bathroom tub did not drain good while showering, bathroom looked as if it hadnt ever been updated or maintained in a while. No blackout curtains made it hard to sleep in. Other than that a nice hotel
Nothing
Hello Ju Youn,Thank you for taking the time to provide your feedback. I do apologize that our property did not meet your expectations but I can guarantee that it definitely will in the near future. Respectfully,Justin HueyFront Office Manager
Great property. Wish they had queen beds instead of doubles, but other than that, very nice place
Enjoy full
Quiet hotel & clean & convenient.
Hello Jose,Thank you for taking the time to provide your feedback. I do apologize that your original keys did not work, I hope it did not take too long getting a new set of keys and I am glad that you liked your room. Your feedback regarding the bathroom has been noted and will be used to improve.Respectfully,Justin HueyFront Office Manager