I enjoyed my stay.
Our room smell like mold.
Good hotel great for traveling with kids
Was double charged for parking after communicating with the front desk that we had already paid for parking by following the signs they have in their parking lot and they didn’t need to charge to the room. Double queen had poor lighting, and outdated outlets. Staff was friendly
When we arrived at this hotel in the Medical Center plaza there was no parking whatsoever. They only have about 50 spots for such a large hotel that can house hundreds of people. We paid for parking, which was not something we were told would cost extra at the time of reservation, and needed the hotel staff to help us every time we would come back to the hotel from an outing. The night we checked in we were given a used, dirty room (used towels on the floor, full trash cans, and a brown poop stain on the bed). The staff was helpful with giving us a different room, but then gave us an adjoining room connected to a stranger (were there no other private rooms available?). The overall cleanliness of this hotel is pretty run-down. The whole place needs new wallpaper, carpet, and a paint job for starters.
Pros: Comfy beds, clean room, convenient amenities in room, comfy lobby, restaurant on site. Close to the Medical Center. Has free shuttle service. Cons: does not offer free breakfast, even continental style would be nice.
We asked for a cookie the following night to eat with our coffee and were told they were just for guests checking in. I have stayed at other hotels and have never been denied additional cookies. Thats the reason we chose to stay there.
Convenient location. We felt not enough furniture were in rooms. Table was broken Most hotels give another chain to sit other than office chair. This location had just an office chair.
Old property that needs an update and maintenance. Shower drain was clogged, stains on couch....
Good location close to Downtown.
It was convenient to the Medical Center but a bit challenging to return to the Medical Center. I was disappointed to pay for a parking spot but it was not a secure parking area. The dining was closed---due to Covid--and while two fast food restaurants at end of parking lot---not many choices for food.
Walls are very thin and could hear very loud conversations at 12 midnight in next room. After talking to guest services 2 times about the loud talking and laughing and it kept going on. Tried calling back several times and did not get an answer I had to get out of bed and go down stairs to let them know it was still going on. Four guest agents standing around and apparently would not answer phone. People finally went to bed. Hotel has no control of keeping noise under control.
Not a bad stay, needs a little update. Parking is horrible.
Located in Texas Medical Center within a short walk of Rice University, DoubleTree by Hilton Houston Medical Center Hotel & Suites is within a mile (2 km) of other popular sights such as Houston Zoo. This 4-star aparthotel welcomes guests with 287 rooms and conveniences like an outdoor pool, free in-room WiFi, and a gym.
Enjoy a bite to eat at the aparthotel's restaurant, or relax with a drink at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 9:00 AM.
Each apartment has an array of amenities, including a dishwasher, a coffee maker, and a phone. Guests can expect to find free WiFi and a 32-inch LCD TV with cable channels and pay movies. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an ironing board, a desk, and a wardrobe or closet. Housekeeping is available on request.
At DoubleTree by Hilton Houston Medical Center Hotel & Suites, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Parking is available for USD 19 per day (USD 29 per day for valet parking), and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.
I enjoyed my stay.
Our room smell like mold.
Good hotel great for traveling with kids
Thank you for taking a moment to share your experience. Thank you for choosing our hotel for your most recent stay. I am pleased to hear you found the hotel and our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
Was double charged for parking after communicating with the front desk that we had already paid for parking by following the signs they have in their parking lot and they didn’t need to charge to the room. Double queen had poor lighting, and outdated outlets. Staff was friendly
Thank you for taking a moment to share your experience, Thank you for the feedback you provided , we will take it under consideration while we continue to improve our guest's experience. We look forward to welcoming you back to our hotel in the not too distant future
When we arrived at this hotel in the Medical Center plaza there was no parking whatsoever. They only have about 50 spots for such a large hotel that can house hundreds of people. We paid for parking, which was not something we were told would cost extra at the time of reservation, and needed the hotel staff to help us every time we would come back to the hotel from an outing. The night we checked in we were given a used, dirty room (used towels on the floor, full trash cans, and a brown poop stain on the bed). The staff was helpful with giving us a different room, but then gave us an adjoining room connected to a stranger (were there no other private rooms available?). The overall cleanliness of this hotel is pretty run-down. The whole place needs new wallpaper, carpet, and a paint job for starters.
Pros: Comfy beds, clean room, convenient amenities in room, comfy lobby, restaurant on site. Close to the Medical Center. Has free shuttle service. Cons: does not offer free breakfast, even continental style would be nice.
We asked for a cookie the following night to eat with our coffee and were told they were just for guests checking in. I have stayed at other hotels and have never been denied additional cookies. Thats the reason we chose to stay there.
Convenient location. We felt not enough furniture were in rooms. Table was broken Most hotels give another chain to sit other than office chair. This location had just an office chair.
Dear Guest, I would like to sincerely apologize for the inconvenience you encountered while arriving with us at the Double Tree Houston Medical Center. Thank you for sharing your feedback with me about your experience. Feedback from our guests guides us to make improvements to reach our goals of providing “Count On Me Service”. Although we strive to ensure quality service at all times, it appears that we did not do so for you. I can assure you that I am reviewing your comments with my team so that we can do our best to try and prevent this from happening to you as our valued guest. Again, my sincere apologies and I look forward to the opportunity to be of service to you in the future. Sincerely, Juan Rodriguez. Director of Front Office Operations.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.