Holiday Inn Houston Downtown3.0 out of 5.0
Recent guest reviews
I'll keep this brief. I travel at least twice a month and never had a problem with IHG Brands my issue is with Holiday Inn Main Street and their lack of concern for the bed bug issue that I dealt with. I ended up at the Holiday Inn after my original hotel was over sold. I finally received a room at the Holiday Inn at about 1am. The desk staff gave me a key with NO DIRECTIONS. Found my room, walked in, seen a dead bug on the bed. I was exhausted and thought there no way this can be what I think it is. I attempted to sleep but I felt uncomfortable and slept in the chair for about an hour before getting ready for the conference. While getting dressed I noticed BED BUGS all over the pillow. I calmly reported it to the manager with video of the pests. She noted that my room was already paid for and claimed she would provide me with points because I could not be compensated. What could I do I didn't pay right? She was less than empathetic and that was 11/8. It's the 14th. Two calls and one email later still no points. Disgusting. I have bites on my arm and management could care less. Bed bugs are NO JOKE this isn't a one room problem it's a hotel problem. GM Meghan G NO HELP. Front desk manager NO HELP.
The staffs were unhelpful and unprofessional. I specifically asked for a King Size room but got a twins bed room. When I asked for exchange, they told me there was no King Size room available. I booked it several month beforehand, how could this happen? I also asked for a higher floor and quieter room, but they gave me a room facing the main street in the 8th floor (16th floor is the highest floor). It's a shame how they didn't take customers' requests seriously. The worst thing is when I checked in, the reception told me I haven't paid my whole stay and I need to pay one more day's fee. I wasn't sure how did this happen since I asked an agency to book the room and have already paid for it long time ago. But the reception insisted that I need to get in touch with Expedia and ask them to pay the rest. Although I didn't book the room via Expedia and I didn't know why I should contact Expedia, I still did. The result is obvious: I didn't book the room from they, why should they pay for the fee. I tried my best to figure this thing out, but they staffs at the reception were indifferent and promised me to help me but I got nothing even not a call from them even through they promised several times. When I asked them why they didn't get back to me, they simple told me they were busy and they forgot. This happened three times during my stay. Finally I got a call from the manager, but he was just interested in get additional money but refuse to hear my complain. In addition, I only got seven breakfast vouchers although I paid for 16 vouchers. Also the breakfast is horrible comparing with other holiday inn hotels.
Our stay this past weekend at the Holiday Inn Downtown Houston, Texas was excellent. Not only did Chelsia(Sp?) accommodated me on my "specific room request.....King Corner Suite", but the on duty front desk Manager also gave excellent services when I mentioned some minor. issues. After my wife and I got up to our room, I mentioned to her that .(1) There were no light bulb in one of our lamps, and (2) there was no TV Remote Control in the Guest Room. Her immediate response was, "I'll send the maintenance man right up to take care of it".............and INDEED SHE DID!!! When my wife and I got back from dinner.........issues were resolved. Also, when we checked out on, 11/4/17, I mentioned to her that we were being double charged for Valor Parking, and that we had already paid when I first reserved the room. Again, "Mr. Thomas, no problem, I will take that off you bill immediately, and reissue you a corrected bill"! Service was excellent.
Great location. About 1 mike to Minute Maid. Metro rail is right outside. Great staff, friendly and very helpful. Nice restaurant burger theory in the lobby that also serves breakfast. The food was good and prices reasonable. They have a shuttle that will transport you to local places. Room was clean and nice. Good view of the city. I would definitely stay here again.
Hotel is convenient to many downtown events, including sports. Friendly staff. Hallways could use some reno. Rooms were clean. Located right on the light rail line. Taxis to most sports venues less than $10.
The restaurant Burger Theory was nice with some nice options besides beef. The room was nice and the exercise room was adequate. They also had a open air deck on the second floor that was nice. I think the lady who checked me in was named Niasha or maybe Niashi, I just want to say she was really nice, pleasant, and a veritable fount of information about what was located nearby. All in all a nice stay.
Decided to stay here prior to a morning flight from Houston. Really lovely check in staff, room was great, spacious and very comfy bed. Easy checkout and taxi ordered by reception. Would recommend. Also, food from the burger restaurant attached to the hotel was very nice. Only downside is that it’s about a 20 minute walk from the main restaurants in town.
The room was nice and clean, the bed the best I've ever slept in. Service was friendly at the front desk as it should be. The breakfast service varied during my stay from day to day, the inconsistency was actually quite disturbing. One day orange juice is included, the next day not. One day you order a breakfast dish, the next day its a buffet. And the service was at its best slow. Most mornings I had finished eating by the time my coffee arrived. Had the breakfast not been included in my room price, I would've had it somewhere else. However, the location is good. You can easily walk to both the George R. Brown Convention center and the Toyota Arena, and the Metro poblic transport connections were good.
I stayed at the HI Downtown for 6 nights, and found it to be a typical HI budget type hotel. The hotel is well located and the staff overall were friendly and efficient. It has a good shuttle service to go into the CBD. On checking in I asked if I could use the shuttle to go to the Amtrak station when I check out, and was advised yes. After check out the staff then told me the Amtrak station was out of the CBD, after some complaining they took me. The driver had a lot of trouble finding the Amtrak station, but it was not all his fault as the Houston Amtrak is very hard to locate..!
Room reeked of African incense or oils. Began to break out and had to check out and get Benadryl. Manager Meghan Feeney very unaccommodating and unprofessional. Holiday should remove the name. No fresh air. Propped the door for air and and front desk warned of thieves and scammers. Toilet seat missing securing bolt,,,,over 230 dollars a night. Went to Hilton
- Walking distance to Discovery Green and Toyota Center
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in Downtown Houston, Holiday Inn Houston Downtown is a leisurely stroll from popular sights such as Discovery Green and Toyota Center. This 213-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Located centrally in Houston, it's also close to George R. Brown Convention Center and University of Houston.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10 AM.
All 213 air-conditioned rooms provide coffee makers, free newspapers, and phones. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Ironing boards and desks are also standard.
Guests of Holiday Inn Houston Downtown enjoy a fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 27.00 per day, and there's also a free area shuttle. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, a computer station, and a terrace.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 115 reviews