Holiday Inn Houston Downtown3.0 out of 5.0
Recent guest reviews
Here on business, company chose. Room was upgraded to suite, view overlooking downtown area. Very comfortable, gym clean, has sitting area outside gym that you can relax and read or just take in the city. Service has been excellent all around. My stay is extended and I was granted an upgrade upon request. They gladly have accommodated me. When I have put up my dnd sign and have requested replacement trash bags and tp, front desk makes sure it's taken care of asap,next thing I know they are knocking on my door. Staff very nice and friendly. Mr.Dui deserves honorable mention, class act!
The FIRST Robotics World Championships came to Houston and I had to find a place to stay to support the local high school team (Spartronics 4915). Most of the hotels were booked solid. Fortunately, a few rooms opened up at this hotel – highly rated here - and I was able to use cash and points during a very busy period. Gotta love being a loyal IHG member, both Ambassador and Platinum status because that does mean something (unlike Hilton where everyone is Gold and upgrades and extra amenities are all but gone and it costs a gazillion points for a discounted night). Here my status and an email asking the GM for help resulted in a room being ready for me after I took a redeye that landed at 4:40 am. They checked me in at 6:00 am with no additional fee. That was more than impressive as I was exhausted and needed a little sleep before the robotics first match at 8:00 am. This hotel is solid, but not quite 5 stars. On the plus side, the staff is friendly and helpful, the hotel is well maintained, housekeeping is fantastic, and the in house bar inside Burger Theory stays open until 2 am with food until midnight. The downside is that everything nearby closes early – from drugstores to food places, not a lot of options if you walk. BUT there is a Red Line metro that can take you everywhere for $1.25 for 2 hours (or buy a pass for less for multiple day or single day travel) and you can go to where something is open. The bad: as a Platinum member, Holiday Inns just don't get it. Crowne Plazas do, Intercontinental do for Ambassador level, but Holiday Inns are cheap. At the CP in NCY, they gave me a full breakfast buffet for 2 for every day, drinks at the bar, huge welcome gift package, on and on. Same thing at most of the IC properties I stay at. Even Holiday Inn Express tries to do more and give me a better room. Here: class of room I booked. Okay, I know, they were sold out. But the amenity option: a single coupon for 1 beer at the bar. I even asked the front desk clerk for another and she looked at me like I was asking for a free room night and laughed it off. I did get a top floor – per my profile request – but the windows were so filthy I could not enjoy the view. The worse part was the shower: it would suddenly stop for a bit from apparently too many other people taking a shower at the same time and I would have to wait until the water came back! It was a pain. The pressure was among the worse of any hotel I have stayed in. So I would give this hotel a second chance as that early check in was above and beyond the call of duty, but the front desk staff still needs work, they spend more time talking to each other than the guests, they don't try to make you feel special and I was never recognized for my status when I checked in – I had to point that out. That’s a big IHG no-no, especially when I have been so loyal this year and all they had to do was look at my account. Houston, you have a problem, but it's fixable.
On recent visit Had to stay in this hotel because of a volleyball tournament at George R. Brown all others were booked or I would have left. The minute you walk in the lobby you could smell an odor. Thought maybe from restaurant in the lobby. Got to the room same smell. But still thought it would be okay. After returning from the tournament went to pour a bath and noticed the water was a light brown color. Okay there is something wrong here. Tried to find another hotel but nothing available. So I'm stuck with the smell and brown water. Front desk said they will get with maintenance. I have to say the front desk was extremely helpful and got us some bottled water and apologized with a 20% discount. But I will NEVER stay here again.
My first complaint is when I booked the room I was told overnight parking in their garage was $10, upon arrival we find out it's actually $27 and Valet only, which I don't like. Sure we could have parked in one of the lots along the street, but point is I was told $10 and no mention of valet only. Then first time we flushed the toilet it broke, had to have maintenance come fix it, then later at night the water coming out of our faucet was brownish. Not a lot of counter space in bathroom. Overall, we were not impressed. VERY small rooms, not very many snacks in the store area, no vending machines to choose from either, and for some maintenance reasons the restaurant stopped serving food at 4 PM on a Saturday, poor planning in my opinion! No refrigerator in rooms or complimentary bottles of water. For the same price (actually Express is a little cheaper)we much prefer the Holiday Inn Express a few blocks over, but that was booked so we figured we would stay with Holiday Inn. We know better for next time!
Less than 1 mile, 5 long minutes in a cab, to our first appointment; sweet! The staff and service was top notch. Like we were staying in a top notch, fancy, schmancy hotel; such is a pleasant surprise! Everything was perfect for the frequent traveler. I arrived at midnight, so I didn't experience much, but the restaurant was open. Important note; they will keep your bags all day with no questions asked; unless you lost your luggage tag. They will ask you to describe it.This entire trip; got in, got out, no hassle. Will stay here again... and again... Thank you!
The front desk help was extremely helpful every time we approached them. They were very gracious even when we had some finance issues and showed great patience and flexibility. Rooms were very clean and well prepared. We would stay here again.
Overall, it is a good value for 2 night stays in downtown. The hotel building and decoration is ok., not that outstanding. Also, they need to improve their elevator. It is a newly renovated hotel. So, hope it will be better. The 2 guys at the desk was really nice and helpful. They are very knowledgable about the area. They showed me the Graffiti basement, which was really cool. We came there on Fri for the game and Art car.
The people at the front desk and very friendly, the room was nice and clean and modern. The view of downtown Houston was nice at night and the shuttle service got me to my meeting on time. I would recommend this hotel.
Stayed one night before going for test at MD Anderson. Good location and staff was friendly. Nice room and lobby. Is also close to the stadium. Would recommend to anyone needing to go to either place.
We were given a very small room even though we have 70, 000 points. The TV control and the coffee pot both did not work. We did not find out about the coffee pot until the next morning. The bed was very comfortable. The staff was very helpful. We were provided with a pot of coffee. The remote was refurbished with new batteries. Then we checked out.
- Walking distance to Discovery Green and Toyota Center
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in Downtown Houston, Holiday Inn Houston Downtown is a leisurely stroll from popular sights such as Discovery Green and Toyota Center. This 213-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Located centrally in Houston, it's also close to George R. Brown Convention Center and University of Houston.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 6:30 AM to 10 AM.
All 213 air-conditioned rooms provide coffee makers, free newspapers, and phones. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Ironing boards and desks are also standard.
Guests of Holiday Inn Houston Downtown enjoy a fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 27.00 per day, and there's also a free area shuttle. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, a computer station, and a terrace.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 99 reviews