Front Desk Staff Awesome
Really nice staff!!! They even delivered a special birthday treat to for my daughter on her 18th! Very nice. Will stay again.
This property was amazing! The food options were amazing! And always available! The establishment was clean and smelled amazing! I will stay here again.
Never using Orbizagain and recommended everyone avoid your company
Staff was so nice and accommodating!
The air conditioning in our room did not work.
The key to our room stopped working 4 times during the time of our stay which was a problem because we kept going up and down the elevator. We booked through Orbitz and paid through Orbitz. After the trip, the hotel charged us as well so we paid TWICE! If we hadn't looked at our bank account online, we would have never known. The hotel also insisted that we had used the overnight valet service when in fact we used Uber to get around everywhere. WHAT A SCAM!
Great time
Location
The bar had just closed and i had asked the bartender if he could still serve me 1 drink while i ate my food. He said no because he just closed. A whole 10-15 minutes later a woman walked up and asked if he could serve her a drink. He told her the same thing that he was closed. and then told her he would make an exception for her and served her a glass of wine right in front of me. worst customer service i ever experienced. when i confronted him he had no explanation for himself and was embarrassed and then said he could serve me. completely missed the point.
The location was perfect
Very nice hotel
Located in The Galleria, Hyatt Regency Houston/Galleria is within a 10-minute drive of popular attractions such as Rice University and Houston Zoo. This 4-star aparthotel has 325 guestrooms and offers an outdoor pool, free in-room WiFi, and a gym.
Enjoy a bite to eat at Urban Star Restaurant, the aparthotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:00 AM.
Each apartment is air-conditioned and features a separate bedroom. A 55-inch flat-screen TV is available for entertainment, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include an MP3 dock, a refrigerator, and a coffee maker.
Guests of Hyatt Regency Houston/Galleria have access to an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 42.22 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and express check-in.
Front Desk Staff Awesome
Hello Surjit,It's wonderful to know that you found the front desk staff at Hyatt Regency Houston/Galleria to be awesome. The team strives to provide top-notch service to our guests. We look forward to welcoming you back soon!
Really nice staff!!! They even delivered a special birthday treat to for my daughter on her 18th! Very nice. Will stay again.
Hello Shannon! We're thrilled to hear that our team at Hyatt Regency Houston/Galleria could make your daughter's 18th birthday a bit more special. Your kind words about our staff are greatly appreciated. We're excited about the opportunity to welcome you back again in the future. Safe travels!
This property was amazing! The food options were amazing! And always available! The establishment was clean and smelled amazing! I will stay here again.
Thank you for the kind words, Kenya!It's excellent you enjoyed your time at Hyatt Regency Houston/Galleria! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!
Never using Orbizagain and recommended everyone avoid your company
We appreciate your feedback, Grover.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
We appreciate the feedback, Michael.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
Christina, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
Staff was so nice and accommodating!
Thank you for sharing this wonderful review with us, Ottillia!We're thrilled to hear you had such an enjoyable experience at Hyatt Regency Houston/Galleria! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging.We'd love to share yet another unforgettable visit with you someday!
Thank you for sharing, Gilivaldo!At Hyatt Regency Houston/Galleria, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
The air conditioning in our room did not work.
We are sorry to hear that you were not comfortable in your room due to the air conditioning not working properly. We would have been happy to send someone to take a look at it for you if you had called the front desk. We hope that you will give us another chance to provide you with a better stay in the future.
Thanks for sharing this perfect rating, Chanise!We're thrilled to hear you enjoyed your stay at Hyatt Regency Houston/Galleria! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!