Holiday Inn Express Hotels & Suites East Houston3.0 out of 5.0
Recent guest reviews
There is no problem with the hotel. But the location is little remote though it is inside city region very difficult to see people outside after 6 pm. So for natural walkers this is not a right place. Breakfast is good but using all plastic plates, spoons could be improved.
I stayed here twice; the first time was the first week in October, and the second time was the first two weeks in November. The first time, the lowest level of the hotel had been hit hard by flooding, though the business center and dining area were useable, the laundry and gym were not. One elevator was out of use as well. I stayed on the third floor, and found my room to be clean and inviting. The desk clerks were happy to point me in the direction of local restaurants and were friendly and professional, even though their hotel wasn't functioning as usual. The second time, repairs were underway, with headway being made on the first floor rooms. The laundry and gym were still under construction, but the elevator did get fixed a few days before I left. I was on the second floor this time, and again, my room was clean and inviting every day when I arrived after work. Arron, the desk clerk I saw most often, was great. He greeted me each day on my way in/out and suggested some great places to eat. If I were to have a complaint, then it would be the towels. There is a card in the bathroom asking guests to reuse their towels by hanging them up, and as I was staying for 1-2 weeks at a time, I did hang my towel, but each day I was given new towels, and my used ones were whisked away. First world problems, I know, but that beautiful snowy owl on the card started looking at me in a very accusing manner and all I could do was shrug and say, Don't look at me! I'm trying! There really isn't a good view in any direction, as it's located in kind of a strip mall (There is a Chili's and a movie theatre, as well as an Asian buffet, Cold Slab ice cream joint and Goodwill store within 1-2 minute walking distance).
Some things can’t be fixed, but this hotel is REALLY close to railroad tracks. Yes....they do go at ALL hours! I will not stay here again for that main reason. The front staff needs a MAJOR customer service overhaul!! There were 3 staff on a Tuesday morning/afternoon, while I was coming & going, not ONE of them said anything to me. Not just that day, but other days as well. Other than the movie theater & Chili’s there isn’t really any place to walk & shop. I have also noticed that as they are remodeling there are no bathtubs, just a shower.
Location is good. TV and rooms are large. But beds are moistured/sticky, If one need a internet, then this is not the place! Night shift staffs are not trained well. I had to move due to bad internet connection.
Stay in quite a few Holiday Inns and this one has recent updating and was nice. Room was clean with new furniture (not sure what the longevity will be with the new updates, was fine for this trip but seems like some of the updating may not be the most sturdy). Here is what was the best part, the "standard" HI free breakfast was actually much better than usual. Fresh and good options. Don't expect great views but the location was good with many food options only a short drive from the property. All the staff I interacted with were polite, friendly and professional. Hi end amazing property, no but would definitely stay here again.
I was told all about how Houston can have rough areas. This hotel, however, was in a decant area. I did not have any issues during my extended stay. The hotel essentially shares an area with a movie theater, Chili's Restaurant, and some other businesses. The rooms are newly renovated, and overall the appearance of the hotel is nice. The complimentary breakfast is pretty good. The only reason I did not give this location 5 stars is because of the staff. When I first arrived on a Friday around 5:30pm I had to wait for several minutes and had to yell to the back office to be serviced. Additionally, the fitness center was 84 degrees so I asked the front desk to turn down the thermostat (there was a lock box over it) and the front desk employee rudely stated she had never done that before and that she "guessed she would have to figure it out." I didn't experience the southern hospitality with the staff, but the hotel is a nice place to stay if you're in the area.
Unfortunately i am unable to rate this property due to an issue we experienced before i arrived on the morning of June 5, 2016 please allow me to explain: My partner of 25-yrs is an employee of IHG at a Candlewood Suites. He placed a reservation for us 1-month ago as we were attending a friends 50th birthday bash. Since another employee called off he being the overnight MOD "manager-on-duty" being that another employee called off he had to work that shift & he sent me on to attend the event at 1-pm & he would drive in later after 9-pm. So he faxed authorization to the property to allow me to check-in 1st as this is the protocol per IHG policies & as instructed by his G.M & the Owner of our Candlewood. Within 5-minutes of faxing he received a phone call from the property in east Houston, a lady's name of Ashley who advised she was the overnight MOD there, & she was puzzled what the fax was for. Manny my business partner explained the situation. & Ashley told him: Oh No Sir, he will not be allowed to check-in, only you can. After a short argument, Manny then asked her politely to then change it to Friends & Family Rate, then you MUST allow him to check-in, & Ashley replied, No Sir, the F&F rate is forbidden here. He didn't feel that she was acting in IHG Protocol so keeping his cool, he kindly advised her too just Cancel the reservation & we will rebook with one if our other sister properties that will be complaint with policies & he hung up. (we own other flags "brans" & booked about 5-miles further down & checked-in without any issues)
Cannot recommend this hotel. Bed is comfortable, TV is big, AC works well. But it is 20 feet from 1-10 and the rooms facing the highway are INCREDIBLY LOUD. I stay in highway-adjacent Houston hotels all the time, and it is the worst soundproofing I have ever encountered. I left my first room instantly and begged for a room facing away from the road. Fortunately they had one. It then became a pleasant hotel experience. But the simple fact is half of people that stay here each night are paying $150+ to essentially live with 10 wheelers in their bedroom. That is a lousy gamble. Do you want to take it?
I was in town for a week and a half and stayed here because of the close proximity to many restaurants. I enjoyed my stay here and did not have any problems. The front desk staff and maids always greet you with a smile and hello. The rooms were clean and had nice walk-in tiled showers. The free breakfast consisted of the usual biscuits and gravy, bacon, sausage, etc. The cinnamon buns were my favorite. Rooms had large flat sceen TV's with tons of channels, would definitely stay here again.
Pros.... Nice renovation Large room Decor The receptionist (Charlotte) was a sweetie and very helpful Breakfast person was extremely polite Breakfast was good Shower was wonderful Cons... Ac in room is kinda loud I'm a photographer... I wish i could have done some of the artwork *smile*
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Outdoor pool
Holiday Inn Express Hotels & Suites East Houston places you within a 15-minute drive of Minute Maid Park and Military Museum of Texas. This 74-room, 3-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi. George R. Brown Convention Center and Discovery Green are also within a 20-minute drive of this Jacinto City hotel.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
All 74 air-conditioned accommodations feature living rooms. Guests can expect 42-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, and bathrobes. IPod docks, microwaves, and refrigerators are other standard amenities.
Guests of Holiday Inn Express Hotels & Suites East Houston have access to an outdoor pool, a 24-hour fitness center, and a spa tub. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 51 reviews