Holiday Inn Express Hotels & Suites East Houston3.0 out of 5.0
Recent guest reviews
Location is good. TV and rooms are large. But beds are moistured/sticky, If one need a internet, then this is not the place! Night shift staffs are not trained well. I had to move due to bad internet connection.
Stay in quite a few Holiday Inns and this one has recent updating and was nice. Room was clean with new furniture (not sure what the longevity will be with the new updates, was fine for this trip but seems like some of the updating may not be the most sturdy). Here is what was the best part, the "standard" HI free breakfast was actually much better than usual. Fresh and good options. Don't expect great views but the location was good with many food options only a short drive from the property. All the staff I interacted with were polite, friendly and professional. Hi end amazing property, no but would definitely stay here again.
I was told all about how Houston can have rough areas. This hotel, however, was in a decant area. I did not have any issues during my extended stay. The hotel essentially shares an area with a movie theater, Chili's Restaurant, and some other businesses. The rooms are newly renovated, and overall the appearance of the hotel is nice. The complimentary breakfast is pretty good. The only reason I did not give this location 5 stars is because of the staff. When I first arrived on a Friday around 5:30pm I had to wait for several minutes and had to yell to the back office to be serviced. Additionally, the fitness center was 84 degrees so I asked the front desk to turn down the thermostat (there was a lock box over it) and the front desk employee rudely stated she had never done that before and that she "guessed she would have to figure it out." I didn't experience the southern hospitality with the staff, but the hotel is a nice place to stay if you're in the area.
Unfortunately i am unable to rate this property due to an issue we experienced before i arrived on the morning of June 5, 2016 please allow me to explain: My partner of 25-yrs is an employee of IHG at a Candlewood Suites. He placed a reservation for us 1-month ago as we were attending a friends 50th birthday bash. Since another employee called off he being the overnight MOD "manager-on-duty" being that another employee called off he had to work that shift & he sent me on to attend the event at 1-pm & he would drive in later after 9-pm. So he faxed authorization to the property to allow me to check-in 1st as this is the protocol per IHG policies & as instructed by his G.M & the Owner of our Candlewood. Within 5-minutes of faxing he received a phone call from the property in east Houston, a lady's name of Ashley who advised she was the overnight MOD there, & she was puzzled what the fax was for. Manny my business partner explained the situation. & Ashley told him: Oh No Sir, he will not be allowed to check-in, only you can. After a short argument, Manny then asked her politely to then change it to Friends & Family Rate, then you MUST allow him to check-in, & Ashley replied, No Sir, the F&F rate is forbidden here. He didn't feel that she was acting in IHG Protocol so keeping his cool, he kindly advised her too just Cancel the reservation & we will rebook with one if our other sister properties that will be complaint with policies & he hung up. (we own other flags "brans" & booked about 5-miles further down & checked-in without any issues)
Cannot recommend this hotel. Bed is comfortable, TV is big, AC works well. But it is 20 feet from 1-10 and the rooms facing the highway are INCREDIBLY LOUD. I stay in highway-adjacent Houston hotels all the time, and it is the worst soundproofing I have ever encountered. I left my first room instantly and begged for a room facing away from the road. Fortunately they had one. It then became a pleasant hotel experience. But the simple fact is half of people that stay here each night are paying $150+ to essentially live with 10 wheelers in their bedroom. That is a lousy gamble. Do you want to take it?
I was in town for a week and a half and stayed here because of the close proximity to many restaurants. I enjoyed my stay here and did not have any problems. The front desk staff and maids always greet you with a smile and hello. The rooms were clean and had nice walk-in tiled showers. The free breakfast consisted of the usual biscuits and gravy, bacon, sausage, etc. The cinnamon buns were my favorite. Rooms had large flat sceen TV's with tons of channels, would definitely stay here again.
Pros.... Nice renovation Large room Decor The receptionist (Charlotte) was a sweetie and very helpful Breakfast person was extremely polite Breakfast was good Shower was wonderful Cons... Ac in room is kinda loud I'm a photographer... I wish i could have done some of the artwork *smile*
This will be our third time staying here and many more to come. I forgot to review the 2nd time when they were redoing their front desk area and Nadia was a great help! Very polite and sweet, so I must say it is great to come back a third time an still see a great staff member still here! Still amazed at the 2 kings beds in one room plus space to still have a desk and chair! I hope all holiday inn expresses are doing this. My one dislike is the shower door, while in the shower it kept rolling back open, and that would lead to water getting out so maybe its just my room 319 or the door is heavy...not sure but shower was amazing though. Just don't want that to damage you guys door, plus i forgot to let front desk know......keep up the wonderful hotel...we shall return😁 Movie theater right behind the hotel, chili's right in front...want a whataburger fix...just drive a mile or two east...by academy, sam's, and walmart....everything you could possibly need is surrounding this wonderful hotel
I loved the fact there really are 2 king size beds in the room and a ceiling fan! I realize that they are still doing a renovations on the property but it is going to be great when they are all done. Our room and been renovated it was modern with nice colors. The breakfast is one of the best we have had at a holiday Inn express.
This hotel was so much better than I expected. Stopping for the night on a long trip, my husband and I just HAD to get out of I10 traffic and luckily chose this hotel. The staff was so nice, the room was well appointed and clean, shower was fantastic, and the room was surprisingly quiet. The only glitch is the breakfast is mediocre at best, but typical for most hotel chains. One tip I can pass on is if you're going out for the evening and want to take a cab, DO NOT take Yellow Cab. Call Lone Star or Uber. I would definitely stay here again.
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Outdoor pool
Holiday Inn Express Hotels & Suites East Houston places you within a 15-minute drive of Minute Maid Park and Military Museum of Texas. This 74-room, 3-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi. George R. Brown Convention Center and Discovery Green are also within a 20-minute drive of this Jacinto City hotel.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
All 74 air-conditioned accommodations feature living rooms. Guests can expect 42-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, and bathrobes. IPod docks, microwaves, and refrigerators are other standard amenities.
Guests of Holiday Inn Express Hotels & Suites East Houston have access to an outdoor pool, a 24-hour fitness center, and a spa tub. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 48 reviews