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The Westin Houston, Memorial City

4.0 out of 5.0

Recent guest reviews

The hotel was very nice. The staff was very professional, but the thing I liked the most was the food at the restaurant. The menu had some very amazingly different dishes. My favor was the salmon tacos. Also, the hotel was extremely busy, but both nights that I ordered room service, they delivered my food in less than 30 minutes.

Enjoyed our one night stay at the Westin. It is conveniently located off I-10 connected to the Memorial Hermann Hospital in West Houston, close to City Place The Beltway 8. Rooms are spacious, comfortable and well appointed. Beds are great. Bathrooms are very nice. Rooms are clean. Self Parking is conveniently connected to the hotel. There is a convenient grab and go Starbucks on the third floor. All in all a very nice hotel.

Could not have been happier with my stay: Yumei helped me stitch together my 3 reservations (for the same week!), Brianna welcomed me effusively, and Olive in IT solved a major computer problem with a fast and ACCURATE solution-with the highest level of courtesy and professionalism. They and the rest of the staff transformed my stay from a hodgepodge of potential problems into a seamless and wonderful 5 days. Well done!!!

This was my first time to Houston and I wasn't really looking forward to it due to the long flight from Shanghai. On arrival I started to change my mind when I met the local people especially the staff of The Westin. Check in was fast an before I knew it I was resting in my room. Very clean and well maintained it has been a comfortable week. The in house restaurant and bar are excellent value and I met one of the most hard working, happy bar tenders ever, thank you for great service Celia even when you were run off your feet. I will definately be back and will recommend to anyone looking

We stayed here last weekend for a Dance convention with my daughter. They do not have bath tubs which is rough on athletes that need Epsom salt baths after hours of dancing. Room service for breakfast was an epic fail. They advertise on the service menu it starts at 6 am. We were excited about GF French toast but at 6:55 still no breakfast when dance starts at 7:15 am.

I stayed at the Westin during a business trip in January. The offices I was visiting happened to be literally next to the hotel which made so convenient. The room was clean, the service was excellent and the bar/lounge added that perfect relaxation at the end of a busy day.

I stayed here for a week long training through my work. I was greeted by a lovely young lady (Samantha?) and she was so friendly and gave me a suite upgrade for being a SPG member (and I am by no means a high up SPG member). Her upgrade was such a nice gesture. Like all Westins, the bed was comfortable and the room overall fairly nice. We had catered meals all week for the training and all of the employees I met were so helpful and attentive. My only tip is that my suite needed a little love. There were what looked like water or mold spots on the ceiling of the bathroom and the arm chair was stained and kind of icky.

The team is amazing for event planning! The hotel is clean and beautiful. Great place to have an event or relax in:) We have been planning events at the Westin for over a year. There are never any unpleasant surprises. It is consistently the best at customer service and product.

Top notch Westin experience from check in through check out. Skyway bridge to hospital and mall and quick uber ride to City Center. This is the best hotel in Memorial City by far. Zaza just opened and will attract a lot of attention, however, I will continue to stay at this property due to service and convenience.

Hotel staff was friendly and helped with stuff such as printing airfare and documents. Sarai Cervantes helped me with my changing reservations as well considering my dynamic business schedule. Overall, I was satisfied with the service and the rooms given.

945 Gessner Rd Houston TX

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • Health club
  • 24-hour business center

Located in Memorial within a 15-minute walk of Memorial City Mall, The Westin Houston, Memorial City is within a few miles (5 km) of Lakeside Country Club. This 289-room, 4-star hotel has conveniences like an outdoor pool, a health club, and a 24-hour business center. CityCentre Houston is also nearby.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 7 AM to 10 AM.


Rooms

All 289 recently renovated rooms feature iPod docks, refrigerators, and coffee makers. 37-inch LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free newspapers, safes, and ironing boards are other standard amenities.


Property features

At The Westin Houston, Memorial City, guests enjoy features like an outdoor pool, a health club, and WiFi in public areas. Valet parking is available for USD 26 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 28 meeting rooms, a 24-hour business center, and express check-out.

Room options

Deluxe Room

Full 2 | King 1 | Sleeps 4

Suite

King 1 | Sleeps 3

Westin, Suite, 1 King Bed, Balcony

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 603 reviews