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The Westin Houston, Memorial City

4.0 out of 5.0

Recent guest reviews

Arriving after midnight after a long day I was greeted by a very welcoming front desk employee and even offered a complimentary bottle of water. She made my day! The standard queen room was large and very nicely appointed including a lovely bathroom. It is well insulated - I had no disrupting noise at all so I slept very well. And it had all of the amenities you would expect from a Westin. I was up early for a breakfast meeting and greeted warmly by the lovely woman who checked me in (I was just walking to the restaurant) I just wish I knew her name. She’s a jewel. The restaurant was nice, had a good breakfast menu and great service. Highly recommended.

This was our third holiday occasion "brunch" at 024 Grill and I must say they get better each time we go. What a deal and great atmosphere. The food, at least everything I had, was simply wonderful. From the turkey to prime rib to the seafood buffet, I wish I could have packed more in. Mimosa and my bloody Mary were great. Service was once again spectacular by Renai B. who has been our waitress all three times and even called us in advance to make sure we were okay with sitting a table away from the saxophone player. WOW. What a great time, what fabulous service. I kind of hope more people don't find out about this holiday bonanza, I don't want it to get so popular that we can't get a reservation. Loved it, great job Westin.

I've stayed at this hotel on an almost-weekly basis for five months as I've been staffed at a project in Houston, and I've had a very positive experience. The location is close to lots of great restaurants and is right across the street from the Memorial City Mall, which is great. The property is very nice (and currently beautifully decorated for the holidays), but best of all is the customer service. All the staff are warm and welcoming, and Ali in particular goes above and beyond to exhibit exceptional attention to guests, remember regulars by name. When he sees that I'm checking in that day, he has my checked bag at the ready and remembers my preferences (Make a Green Choice, rewards choice, etc.), making check in quick and super painless. I'm really impressed at how he goes above and beyond. Overall, this Westin is a lovely property with a great location and excellent customer service. It's a strong option if you're ever staying in this area. Say hello to Ali for me!

Not only is the property top-notch, but everything you need is within (covered) walking distance. My barber retired, so, this visit I needed help with my hair. No problem. Took the covered walkway to the mall..bam...problem taken care of. Ali, at the front desk, took the time to work with me. I liked him. Every time we visit this property, every night, we have to go visit Celia, the bartender at O24. It is tradition, now. She is just too genuinely friendly. It appears to my wife and I that everybody enjoys her company.

First time to eat here and they sure delivered. $55/adult brunch buffet, all the thanksgiving traditional dishes plus sushi/sashimi, omelet station, breakfast foods, lox, salad station, lots of dessert and complimentary mimosa and coffee. Viviana R., our waitress, was friendly and fast. Thank you for a stress free and delicious Thanksgiving meal! Worth it!

I have been staying at the westin regularly for business purposes and am always impressed with the staff. During my stays they are always friendly, professional and address any concerns to the best of their abilities. In particular, Celia with the lounge has gone out of her way to continuously provide great professional service with kindness and approachability. The staff adds to the great comfort already offered by the hotel.

Conveniently located between city center and the energy corridor, has convenient self parking with quick access to the lobby. Common areas look good - about four star standard. My 14th floor room was large and well furnished, without special luxuries. It seemed very clean, although the bed was not remade very well on the second day. Bathroom more like three star - esp. the bathtub with shower was small and ordinary. Breakfast buffet at the local 024 restaurant was moderate choice but priced ok. Overall however, i found the stay a bit too pricey (even with corporate rate) compared to what I experienced based on my “Westin expectations”.

This is an excellent hotel. Rooms clean. Staff very helpful with problems. And, the hotel offers a free shuttle service which makes it handy to get around the local area, You might be visiting someone in the nearby hospital or need to get to the local business towers.

This hotel hits all of the nails on the head. Gorgeous property, lovely accommodations, friendly staff, good dining options, clean and spacious rooms, comfortable beds, etc. I really enjoyed my stay here over the weekend and definitely recommend this property if you’re looking for lodging in Houston.

We stay at this hotel often for both business and family trips and we always get a warm welcome from Celia at the 024 bar! she is magnificent at handling a busy crowd and still making us feel at home and well cared for. We look forward to our time with her each visit!

945 Gessner Rd Houston TX

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • Health club
  • 24-hour business center

Located in Memorial within a short walk of Memorial City Mall, The Westin Houston, Memorial City is within 2 miles (3 km) of Town and Country Village. This 289-room, 4-star hotel has conveniences like an outdoor pool, a health club, and a 24-hour business center. Lakeside Country Club is also 3.1 mi (5 km) away.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 7 AM to 10 AM.


All 289 recently renovated rooms feature iPod docks, refrigerators, and coffee makers. 37-inch LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free newspapers, safes, and ironing boards are other standard amenities.

Property features

At The Westin Houston, Memorial City, guests enjoy features like an outdoor pool, a health club, and WiFi in public areas. Valet parking is available for USD 26 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 28 meeting rooms, a 24-hour business center, and express check-out.

Room options

Deluxe Room

Full 2 | King 1 | Sleeps 4


King 1 | Sleeps 3

Westin, Suite, 1 King Bed, Balcony

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 567 reviews