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The Westin Houston, Memorial City

4.0 out of 5.0

Recent guest reviews

We have our annual sales summit at this hotel and our company couldn’t choose better location. The rooms are very comfortable and pretty well maintained. The staff is very friendly and make you feel at home. The best is the location, there is many options of good restaurants to chose from just around the hotel.

Accomodations were fantastic; clean, friendly, and convenient. The server at the 024 restaurant, Allyson B. was fantastic. She handled a sudden influx of us, about 60, with ease and a pleasant smile. She brought a special dessert to one of the attendees for his birthday. I would go back in a heartbeat.

The Westin Houston Memorial City is a top notch hotel. The hotel is well maintained and the staff treats all guests as VIPs. Celia, who works in the 024 Lounge, is the consummate bartender. She pours delicious wines, beers and cocktails, always with a smile. She is one of the reasons I always stay at the Westin Houston Memorial City every time I visit Houston.

After chairing a big event at the Westin, (that went fantastic BTW)!!! I stayed in their executive suite that night to relax and wind down. I felt like a rock star. It was sooo nice! Huge room with amazing view. So comfy and first class.

I travel for work constantly and this is one of my favorite places to stay. I’ve probably stayed here 100+ nights the past couple years. They go above and beyond to take care of you. Celia at the O24 bar is the best bartender you could ask for. Highly recommend this place for the business traveler. Highly recommend!!!

They say people make the experience and obviously Westin has hired some great people, surrounded them with a great property and creates a great customer experience. I was in Houston visiting my mother at Herman Memorial hospital as she was admitted for complications from the flu. She later heartbreakingly passed from those symptoms. I decided to book a room at the Westin as it was close to the hospital and had an adjoining bridge which allows you to travel back and forth effortlessly. The Westin staff were professional, warm and unobtrusive, looking you in the eye when needed and disappearing when not needed. The perfect customer experience. I even had a lovely bartender park up some nuts and fruit for my family members who were standing vigil at my mother’s bedside. Amazing! The property is lux and so comfortable with all the amenities you would expect; gym, room service, infinity pool, whirlpool and excellent restaurant. Having all this available during my mother’s passing made it so much easier to accept and my stay was incredible. I would highly recommend this property for your stay in Houston.

I have stayed at this hotel more nights than my apartment this month. The staff is always pleasant and I have enjoyed my stay. My favorite perks: Two kinds of fruit flavored water in the lobby. They give you lavender oil by your bed. Hulu is accessible on your big TV as well as on their cardio equipment in the fitness center. Fitness center has TRX bands, cold towels and low cal Gatorade. (I’m not a runner but they have a 3 mile run a few times a week in the morning and you can even rent fitness gear for $5.) Their parking garage remembers you after the first time you use your key card and automatically opens. Fridge is in every room (empty for personal use vs minibar) - I like to buy groceries so I don’t have to eat out every meal. They have a microwave and there is cold meds and Advil in their vending machine. Food is good, staff is always friendly and heavenly bed is always a nice sleep. Certain aspects of the hotel can feel outdated - as example a certain floor’s hallway carpet looks dingy (but it never smells) or tile in the bathroom could use a facelift (but always seems clean). The rooms have 4 lamps but it’s either the lamp shades or the sheer size of the room that can still make it feel a little dark if I’m doing work in the room. I love the Westin brand and this hotel will do it’s best to make you feel at home. And thank you Ali Pettway for going out of your way to make my stay extra special. Your customer service is appreciated.

My first time in this hotel. What a pleasant surprise! Very helpful and polite staff through the whole stay. Got to taste also the products of their kitchen at a gala dinner, and everything was to my full satisfaction. Location was very central for visits to many attractions of Houston.

Rooms are big with two twinbeds. Clean and well kept for a comfortable stay. Food in the hotel is good. Location is great at walking distance to a shopping mall which has a range of restaurants. Via a covered bridge the hotel is connected to the mall. Good conference facilities with nice catering options. Friendly and well trained staff.

I was pretty happy during the whole convention that I was part of. The staff is very supportive, they go out of their way to help you, and my personal favorite THE FOOD IS AMAZING! I was jokingly telling Mina - one of the best waitresses at this venue - that the cooks deserve a raise. I attend a lot of events in the Houston area and I can tell you for sure this place is a keeper

945 Gessner Rd Houston TX

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • Health club
  • 24-hour business center

Located in Memorial within a short walk of Memorial City Mall, The Westin Houston, Memorial City is within 2 miles (3 km) of Town and Country Village. This 289-room, 4-star hotel has conveniences like an outdoor pool, a health club, and a 24-hour business center. Lakeside Country Club is also 3.1 mi (5 km) away.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 7 AM to 10 AM.


All 289 recently renovated rooms feature iPod docks, refrigerators, and coffee makers. 37-inch LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free newspapers, safes, and ironing boards are other standard amenities.

Property features

At The Westin Houston, Memorial City, guests enjoy features like an outdoor pool, a health club, and WiFi in public areas. Valet parking is available for USD 26 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 28 meeting rooms, a 24-hour business center, and express check-out.

Room options

Deluxe Room

Full 2 | King 1 | Sleeps 4


King 1 | Sleeps 3

Westin, Suite, 1 King Bed, Balcony

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 574 reviews