6/10 Okay
Yesenia, New York
Traveled with partner
Jul 7, 2025
Liked: Cleanliness
The hotel lobby is spacious, clean, and welcoming. I also want to highlight that the behind-the-scenes staff I interacted with were friendly and humble, which I truly appreciated. I also noticed that the other guests seemed friendly and respectful, which made the overall atmosphere feel relaxed and comfortable.
Unfortunately, only one elevator was working during my stay, which meant wait times were noticeably long—especially during peak hours.
As a Hilton and Orbitz Gold member, I’ve never really noticed a big difference at check-in when booking through a third party, but this visit stood out for the wrong reason. The front desk clerk made it very clear that I wouldn’t be eligible for any perks because of how I booked. Perks are a nice extra, but I’m not usually concerned about them—still, the way it was communicated left a lasting impression.
I was out exploring most of the time, so I didn’t get to use the pool or bar area, but both looked clean, inviting, and well-maintained. The gym is on the smaller side, but I was pleased with the equipment variety—bike, treadmill, elliptical, free weights, and a cable machine.
Overall, the property has its positives, but there are some areas that could improve the guest experience.
Yesenia
Stayed 5 nights in Jul 2025