Check in was quick and swift. Hotel staff was very pleasant and accommodating. Our room was very nice, spacious and clean. The only negative was the water pressure was low and it also took some time to drain from the sink and the shower. There was standing water in the shower after each use. I did not call anyone to the room due to COVID concerns. We did not want anyone in the room while we were there and I’m sure hotel staff is careful about entering occupied rooms as well but over all we enjoyed our stay and would stay again in the future. Our son attends Rice University and the hotel overlooks the campus and it’s also a very short drive and a good walk to and from. The parking garage was only $15 a night which wasn’t too expensive and it was pretty convenient. I would recommend this hotel in downtown Houston.
The pool deck and fitness center were acceptable. I enjoyed the location. However, the restaurant was never staffed, my toilet did not flush properly, and general areas did not smell clean.
It was great they let me check-in late and I had a quick check-out process love I will be back.
A/C didn’t cool down very fast. My son was in a Handicap room that had a urine odor. A false evacuation Alarm went off at 7am.
Such a regret! I've never had a huge unenjoyable stay in a hotel! We booked this place because of the location - right next to the Methodist hospital - and also we knew we could expect a great stay at the Hilton. We were SO wrong! We paid over $175 a night; as soon as we check in, we had to pay extra for parking and for some reason they charged my card an extra $50 and I don't even know from what!!! Our room was in the 14th floor. Looked okay, but floors were dirty and tv didn't work properly... It was 8pm and a party started on the deck/bar area. Music was extremely loud and we couldn't sleep until it was almost midnight when the party was over. We were really upset and frustrated at spending this much money and felt like sleeping in a night club! Definitely not coming back! Very disrespectful with all the guests!
Staff was very courteous and helpful. Earlier check-in/ later check- out was available that was very convenient. Room was clean and spacious. Thankful for my stay there.
I like their city view room. Don’t like how there’s construction going on within the property.
Convenient and just as advertised. Very close to the hospital. Overall satisfied experience for a day checkup I had at MD Anderson. Josh
It was nice all around good stay will be back the breakfast was excellent my room was beautiful I enjoyed my stay
I enjoyed everything about the stay cleanliness and hospitality won me over .
Everything was great 👍👍👍👍👍👍👍👍
Located in Texas Medical Center, Hilton Houston Plaza / Medical Center is adjacent to Rice University and within a 5-minute walk of other popular sights like Houston Methodist Hospital. This 3.5-star hotel has 225 rooms and welcomes guests with 4 restaurants, free in-room WiFi, and a fitness center.
Enjoy dining at Garden Court, one of 4 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.
Hilton Houston Plaza / Medical Center's 225 rooms provide refrigerators, minibars, and coffee makers. Plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free newspapers, safes, and ironing boards are also available.
Guests staying at Hilton Houston Plaza / Medical Center enjoy a fitness center, a rooftop terrace, and free WiFi in public areas. Parking is available for USD 15 per night (USD 28 per night for valet parking), and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
Check in was quick and swift. Hotel staff was very pleasant and accommodating. Our room was very nice, spacious and clean. The only negative was the water pressure was low and it also took some time to drain from the sink and the shower. There was standing water in the shower after each use. I did not call anyone to the room due to COVID concerns. We did not want anyone in the room while we were there and I’m sure hotel staff is careful about entering occupied rooms as well but over all we enjoyed our stay and would stay again in the future. Our son attends Rice University and the hotel overlooks the campus and it’s also a very short drive and a good walk to and from. The parking garage was only $15 a night which wasn’t too expensive and it was pretty convenient. I would recommend this hotel in downtown Houston.
Thank you so much for taking the time to rate your stay with us. Please feel free to give us some more information if you have time. We love that you had a good stay but we wanted to know what we needed to do for you to have a great stay.
Thank you for taking the time to rate us. We would love to hear about your experience. Can you please share details about your stay?
The pool deck and fitness center were acceptable. I enjoyed the location. However, the restaurant was never staffed, my toilet did not flush properly, and general areas did not smell clean.
Thank you for taking the time to rate us. Can you please share details about your experience? We are always looking on ways to improve.
It was great they let me check-in late and I had a quick check-out process love I will be back.
Great! We are glad that you enjoyed your stay with us! We try to be as efficient and accommodating as possible. We look forward to seeing you again.
A/C didn’t cool down very fast. My son was in a Handicap room that had a urine odor. A false evacuation Alarm went off at 7am.
Thank you so much for taking the time to share your experience with us. With the Houston heat I can truly empathize with your situation. I know how important A/C is to me when I get home every day. I will be sure to address the clean and fresh issue you stated in your comments to us. Having a clean and fresh smelling room is the basic expectations that all guests should have when staying with us. Please accept my apology for the issues you faced while staying with us. I hope you had the opportunity to take your son to the Zoo or to the museum district area. A lot of guests love the fact that our shuttle can take you anywhere with in a 2 mile radius and the both areas are just over a mile away. We look forward to servicing you again soon.
Such a regret! I've never had a huge unenjoyable stay in a hotel! We booked this place because of the location - right next to the Methodist hospital - and also we knew we could expect a great stay at the Hilton. We were SO wrong! We paid over $175 a night; as soon as we check in, we had to pay extra for parking and for some reason they charged my card an extra $50 and I don't even know from what!!! Our room was in the 14th floor. Looked okay, but floors were dirty and tv didn't work properly... It was 8pm and a party started on the deck/bar area. Music was extremely loud and we couldn't sleep until it was almost midnight when the party was over. We were really upset and frustrated at spending this much money and felt like sleeping in a night club! Definitely not coming back! Very disrespectful with all the guests!
I appreciate your feedback about the condition of your room and the noise disturbance encountered. Your comments will help improve the property. I regret you were unaware of the parking charge at our property, this information is published on the home page of our website along with other policies. The $50 charge you saw is called an authorization hold that is for any incidental charges that may be incurred. Any applicable funds from the charge will be released within 3-5 days after check-out. I have provided my email below and I'd like to further discuss your room experience and allow me to help make it right for you.
Thank you for staying with us, we appreciate your feedback!
Staff was very courteous and helpful. Earlier check-in/ later check- out was available that was very convenient. Room was clean and spacious. Thankful for my stay there.
Thank you for the kind words and for leaving feedback of your stay! Our friendly staff is always available to assist our guests. It's great to see your room was clean and spacious, next time you're here you should try our Garden Court restaurant for some delicious food! Happy Holidays!
Thank you for taking the time to provide your feedback. My engineering team is currently working on preventative maintenance projects at the hotel. I will share with my team the positive feedback about your check-in experience. We look forward to seeing you again!