It wasn’t so clean
I love that it’s connected to the mall and it was very clean.
The galleria mall was onsite of hotel great location
I requested connecting rooms when I booked and called a day before checking in to confirm I had connecting rooms and was told that I did. But when I checked in they could not put me in a connecting room so my husband stayed with kid in one room and I stayed in another room down the hall with my other kids. Staff could not help us because we didn’t book through them.
The fact tht you can wake up and go to the mall was a huge plus. And the hotel is located in the heart of everything! This is the only hotel I was stay at when I’m visiting the Houston area! I love it here!!
I didn’t like that there is not direct access to the hotel from the parking garage. Internet is available for an added fee
Bathroom sink knobs need cleaning underneath. Otherwise, it was nice.
Very nice and great location. We will be back to stay at the hotel
Executive King suite was spacious, clean and very nice. The bell hop was very friendly and everything was great.
They wanted to charge for room internet 15 dollars a day. In this day and age it should be free
The check in was easy and the host had a great personality(Chad). The room was beautiful with a great view and I did not hear a peep through the evening. A really nice room and hotel in general
I reserved the room several months ago. I should have had a nice view for what I paid!
Found hair strands on our bed during our stay. The room was nice. They were renovating the place during my stay. For the location. Perfect if u want to be in galleria mall. 10mins away to reliant stadium. 15 to minute maid stadium.
Located in The Galleria within a mile (2 km) of River Oaks District, The Westin Galleria Houston is within 2 miles (3 km) of other popular sights such as Highland Village. This 469-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free self parking. It's connected to a shopping center in central Houston and also close to Uptown Park.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Full breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
The 469 rooms are recently renovated and have an array of amenities, including refrigerators, coffee makers, and free newspapers. Guests can expect to find WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Other amenities include laptop-compatible safes, phones, and ironing boards.
At The Westin Galleria Houston, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Onsite parking is available, both free self and paid valet parking (USD 39.00 per day)—also useful is limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury hotel include conference space, a 24-hour business center, and express check-in.
It wasn’t so clean
I love that it’s connected to the mall and it was very clean.
The galleria mall was onsite of hotel great location
I requested connecting rooms when I booked and called a day before checking in to confirm I had connecting rooms and was told that I did. But when I checked in they could not put me in a connecting room so my husband stayed with kid in one room and I stayed in another room down the hall with my other kids. Staff could not help us because we didn’t book through them.
The fact tht you can wake up and go to the mall was a huge plus. And the hotel is located in the heart of everything! This is the only hotel I was stay at when I’m visiting the Houston area! I love it here!!
Thank you for your feedback. I sincerely hope you will accept that the difficulties you experienced are certainly not reflective of our normal standards. It is a standard procedure to ensure that all our rooms are prepared prior to allocation, which includes a thorough cleaning protocol. I hope that you will not judge us solely on the basis of this particular experience.