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Recent guest reviews

Breakfast at the Daily Grill was included, but the person who checked us in never mentioned it. I remembered the next morning and inquired. That’s when they gave us vouchers for it. Shower was excellent, room was comfortable, spacious and quiet, except for the third night when guests next door had a loud party late into the night, and we had to finally complain. In all, an agreeable stay.

To be honest I expected way more for the the name, “Westin” . This hotel needs work and too expensive for what it is . I would look somewhere else as this hotel is sub par for the money

Extreme bad smell around the property, especially on the way to parking lot. Also room conditions were bad. Sink was not draining the water, bath tub rusted etc..

It wasn’t so clean

I love that it’s connected to the mall and it was very clean.

The galleria mall was onsite of hotel great location

I requested connecting rooms when I booked and called a day before checking in to confirm I had connecting rooms and was told that I did. But when I checked in they could not put me in a connecting room so my husband stayed with kid in one room and I stayed in another room down the hall with my other kids. Staff could not help us because we didn’t book through them.

The fact tht you can wake up and go to the mall was a huge plus. And the hotel is located in the heart of everything! This is the only hotel I was stay at when I’m visiting the Houston area! I love it here!!

I didn’t like that there is not direct access to the hotel from the parking garage. Internet is available for an added fee

Bathroom sink knobs need cleaning underneath. Otherwise, it was nice.

Very nice and great location. We will be back to stay at the hotel

Executive King suite was spacious, clean and very nice. The bell hop was very friendly and everything was great.

W Alabama St Houston TX

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in The Galleria within a mile (2 km) of River Oaks District, The Westin Galleria Houston is within 2 miles (3 km) of other popular sights such as Highland Village. This 469-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free self parking. It's connected to a shopping center in central Houston and also close to Uptown Park.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also available.


Property features

At The Westin Galleria Houston, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Onsite parking is available, both free self and paid valet parking (USD 42 per day)—also useful is limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, a 24-hour business center, and express check-in.

Room options

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Executive Suite, 1 Bedroom, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Suite, 1 Bedroom, Non Smoking

1 Double Bed | Sleeps 3

Guest reviews for The Westin Galleria Houston

Everyone (20) Couples (2) Family (5)
4
Everyone

Breakfast at the Daily Grill was included, but the person who checked us in never mentioned it. I remembered the next morning and inquired. That’s when they gave us vouchers for it. Shower was excellent, room was comfortable, spacious and quiet, except for the third night when guests next door had a loud party late into the night, and we had to finally complain. In all, an agreeable stay.

By on May 20, 2022

Review comment responded on Jun 13, 2022

Hello, Frances. Please allow me to apologize for the inconveniences you experienced. In no way do they represent the usual of quality service we provide to our guests. Sincerely, Julie - Marketing Coordinator

3
Family Business Business

To be honest I expected way more for the the name, “Westin” . This hotel needs work and too expensive for what it is . I would look somewhere else as this hotel is sub par for the money

By on Mar 25, 2022

Review comment responded on Apr 21, 2022

Hello, Margarita. I would like to thank you for your honest review. It is with candid comments like yours that improve our quality of service. Sincerely, Julie - Marketing Coordinator

2
Family

Extreme bad smell around the property, especially on the way to parking lot. Also room conditions were bad. Sink was not draining the water, bath tub rusted etc..

By on Mar 21, 2022

Review comment responded on Mar 22, 2022

Hello, Nageshwar. Firstly, allow me to apologize for the disappointment you have expressed regarding your stay. Since the smell surrounding our property is out of our control, we will inform the Houston City Council about this matter. Regarding the plumbing and bathroom issues, I have brought this problem to our engineering department. Although it is unfortunate that you experienced these inconveniences, I would like to thank you for bringing these problems to our awareness. It allows us to improve in areas that we are lacking. If you need further assistance, you can contact me at Julie.Lam@marriott.com. Sincerely, Julie - Marketing Coordinator

4
Everyone

By on Mar 21, 2022

5
Everyone

By on Sep 12, 2021

3
Everyone

By on Jun 20, 2021

4
Partner Couples

It wasn’t so clean

By on Apr 20, 2021

Review comment responded on Apr 26, 2021

Thank you for your feedback. I sincerely hope you will accept that the difficulties you experienced are certainly not reflective of our normal standards. It is a standard procedure to ensure that all our rooms are prepared prior to allocation, which includes a thorough cleaning protocol. I hope that you will not judge us solely on the basis of this particular experience.

5
Partner Couples

I love that it’s connected to the mall and it was very clean.

By on Mar 27, 2021

4
Everyone

The galleria mall was onsite of hotel great location

By on Mar 23, 2021

5
Everyone

By on Mar 8, 2021

The Westin Galleria Houston

5060 W Alabama St, Houston, TX 77056
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