The horse restaurant and bar service was extremely slow and the food we ordered was not cooked thoroughly.
Terrible bathrooms Deceptive website Front desk staff
This property needs a complete renovation. Currently the lobby is being renovated, but if the rooms are not renovated it’s like putting lip stick on a pig. The property is structurally just getting old. Lifts, rooms, bathrooms are all old and tired. There are much better properties in the same area you should consider before this one.
Bad customer service. I was asked for credit card for incidentals at check in. And Ineas double charge for room. Orbitz charged my card as well as hotel. I called twice hotel and they said their charge was just an ustjorization and will disappear in a couple of day. Yes it did but then it was charged in firm a few days again! I had to call Orbitz to fix it!
When we checked in we were asked if we were there for a special occasion I said it was our anniversary. When we got to our room there was a chilled bottle of wine and strawberries.
The hotel exceeded my expectations and I would stay there the next time I'm in Houston.
Great staff and excellent service. Amazing location
My name is Marcus Casey. Right now my job is valet and bellman at the Gaylord Hotel. And you guys where great. Thanks my main goal is to be a famous actor. And for the 1st time in my life you guys made me feel like I was that famous person. If any of you guys are in the Dallas/Ft. Worth area please say hi. Had fun and it was great. Will be back very soon.
just add $30/nt parking to your daily room rate and see if you think it is still a good deal. it isn't. you wait forever for your vehicle.
Quick weekend in Houston. Nice hotel. Walked across to Galleria.
One of the best hotel and services I have had. Thanks for everything JW Marriott.
Very good location and serves I recommend this hotel to friend
The facility was undergoing renovations but the staff never warned me there would be a substantial amount of noise upon check in. There was NONSTOP drilling from About 10 am to 2 pm. The wall was shaking and it sounded like a train was above my head. I called the front desk to inquire about the noise and was told there was nothing they could do about it despite the fact she could hear the noise through the phone . I wasn't looking to be compensated but I would have liked for them to have done a better job addressing my concern.
At less than $150 a night I enjoyed a practically private indoor and out door pool, between retreats to my plain but clean room. There were some high end details missing such as marble baths and I found a stain on sheet, but the staff was great. The restaurant food was kinda eh, but the waitresses were quite nice and they have a starbucks in the lobby. I would stay there again.
The staff did not disappoint. They were very professional, knowledgable and friendly. My room was very clean and comfortable. The hotel was secure, clean and modern. Will certainly stay there on my next visit to Houston.
Parking was free which was awesome plus they had cookies!
We were placed on the 4th floor, where the 5th floor houses the hotel's health club and pool and the 3rd floor houses the basketball and racquetball courts. What a insanely stupid design!!! We were kept up the entire nights with what sounded like bowling balls hitting our walls. Then the mattresses was so disgusting. It wasn't very comfortable so we lifted the sheets to examine it and oh boy, what a disgusting mattress. It looked like they picked it off the side of a road, ripped and dingy looking. YUCK! Made my skin crawl. For the price we paid, you would think wi-fi should be included but NOPE. We also stayed at the Driskill in Austin and Sheraton (near the JW) and both were far better, including free wi-fi.
Wonderful staff! Very friendly and professional.Awesome appetizers/food for Marriott Award members.Awesome location.It's in the middle of Houston.Not far from most things.
Located in The Galleria, JW Marriott Houston by the Galleria is next to Westheimer Rd and The Galleria. This 516-room hotel has 2 restaurants along with conveniences like an outdoor pool and an indoor pool.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
42-inch TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sitting areas, coffee makers, and free weekday newspapers.
JW Marriott Houston by the Galleria features an indoor pool, an outdoor pool, and a 24-hour gym. Valet parking is offered for USD 54 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
The horse restaurant and bar service was extremely slow and the food we ordered was not cooked thoroughly.
Terrible bathrooms Deceptive website Front desk staff
This property needs a complete renovation. Currently the lobby is being renovated, but if the rooms are not renovated it’s like putting lip stick on a pig. The property is structurally just getting old. Lifts, rooms, bathrooms are all old and tired. There are much better properties in the same area you should consider before this one.
Bad customer service. I was asked for credit card for incidentals at check in. And Ineas double charge for room. Orbitz charged my card as well as hotel. I called twice hotel and they said their charge was just an ustjorization and will disappear in a couple of day. Yes it did but then it was charged in firm a few days again! I had to call Orbitz to fix it!
When we checked in we were asked if we were there for a special occasion I said it was our anniversary. When we got to our room there was a chilled bottle of wine and strawberries.
The hotel exceeded my expectations and I would stay there the next time I'm in Houston.
Great staff and excellent service. Amazing location
My name is Marcus Casey. Right now my job is valet and bellman at the Gaylord Hotel. And you guys where great. Thanks my main goal is to be a famous actor. And for the 1st time in my life you guys made me feel like I was that famous person. If any of you guys are in the Dallas/Ft. Worth area please say hi. Had fun and it was great. Will be back very soon.
