The lobby was well maintained after many years. The property is scheduled for an update. As you go to the room it is clean and a little worn. All good. The people at the front desk more than made up for an old and well maintained hotel. Grace and Peace, chuck
The lobby is not representative of the hotel rooms. The room was small, the doors appeared old and there was an odd odor to the room. The first night, I dined in the restaurant and the smell was even more profound and the food was substandard. The menus were printed pieces of paper that were wrinkled and stained. I ordered the wings as an appetizer but they only offered 4 wings (4 pieces) and 1 small piece of celery with 1 small piece of carrot. The macaroni and cheese was tasteless and lukewarm. I would not choose to stay at this hotel in the future.
The staff was courteous, and the facility was pretty clean. My biggest issue was that there was not a microwave or a refrigerator. I would have liked to keep my drinks cold or had the opportunity to warm up my meals during my stay. Even though I liked the facility itself and the staff, missing these two amenities would keep me from staying here again.
Everything
Incredibly nice hotel for the value. Our room was very nice and clean. Dog friendly and they were very nice about accommodating my entire family. My only complaint is the elevators. My kids were really scared and I don’t blame them; the elevators could use some serious maintenance and upgrade. Aside from the elevators, I would stay again. Highly recommend. Thanks
Sheraton Brookhollow is conveniently located to I610, easy on, easy off. It is minutes away from other areas of Houston, such as the Heights, where there are many great restaurants.
Sheraton Brookhollow is located conveniently off of 610, with easy access getting back into the highway. It is also minutes away from many restaurants, some within walking distance. Our room was very clean. We rarely heard sounds from our neighbors. If we did, it came from folks in the halls entering or leaving there rooms, but again, that was rare. We would definitely stay here again.
Very convenient. Quick check in and check out. Clean. Very comfortable bed.
Very quiet! Blackout curtains in the rooms. Friendly staff.
They never came to clean the rooms, the a/c didn’t work. I called asked them to fix it and it never happened.
Nice place nice location quiet and my son was in love with there food
The views and the layout were very nice. Kirsten was very courteous and professional.
For the price of the hotel its was NOT good i have had better desk service, cleaner rooms and hotter water ... WON'T STAY AGAIN WOULD LIKE MY MONEY BACK ...
Located in US 290 within a mile (2 km) of Karbach Brewing, Sheraton Houston Brookhollow Hotel is within 2 miles (3 km) of Memorial Hermann Greater Heights Hospital. This 3.5-star aparthotel has 382 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.
Each apartment is air-conditioned and has an array of amenities, including a coffee maker, free local calls, and free bottled water. Guests can expect to find free WiFi and a 37-inch LCD TV with cable channels. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a safe, an ironing board, and a desk.
At Sheraton Houston Brookhollow Hotel, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, conference space, and a 24-hour business center.
The lobby was well maintained after many years. The property is scheduled for an update. As you go to the room it is clean and a little worn. All good. The people at the front desk more than made up for an old and well maintained hotel. Grace and Peace, chuck
Thank you for sharing your perfect rating with us, Sameer!It's wonderful to see how much you appreciated your time at Sheraton Houston Brookhollow Hotel! We want everyone to feel right at home at Sheraton Houston Brookhollow Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
The lobby is not representative of the hotel rooms. The room was small, the doors appeared old and there was an odd odor to the room. The first night, I dined in the restaurant and the smell was even more profound and the food was substandard. The menus were printed pieces of paper that were wrinkled and stained. I ordered the wings as an appetizer but they only offered 4 wings (4 pieces) and 1 small piece of celery with 1 small piece of carrot. The macaroni and cheese was tasteless and lukewarm. I would not choose to stay at this hotel in the future.
Thank you for taking the time to share your experience with us, I am so sorry to hear that it was not as you expected. The Hotel is getting renovated at the beginning of 2023, I am pretty sure we will exceed your expectation at that time. I also shared your experience with the food and beverage team.
The staff was courteous, and the facility was pretty clean. My biggest issue was that there was not a microwave or a refrigerator. I would have liked to keep my drinks cold or had the opportunity to warm up my meals during my stay. Even though I liked the facility itself and the staff, missing these two amenities would keep me from staying here again.
Thank you for taking the time to share your experience wit us. Please be aware that microwaves and fridges are available upon request at the front desk. Please feel free to let me know if you decided to come back to Houston.
Everything
Thank you for your review! We hope to see you again.
Incredibly nice hotel for the value. Our room was very nice and clean. Dog friendly and they were very nice about accommodating my entire family. My only complaint is the elevators. My kids were really scared and I don’t blame them; the elevators could use some serious maintenance and upgrade. Aside from the elevators, I would stay again. Highly recommend. Thanks
Thank you for your review! We are looking forward to renovations in the upcoming year to fix many of the older qualities of the hotel. We hope to see you again.
Sheraton Brookhollow is conveniently located to I610, easy on, easy off. It is minutes away from other areas of Houston, such as the Heights, where there are many great restaurants.
Thank you for your review! We hope to see you again!
Sheraton Brookhollow is located conveniently off of 610, with easy access getting back into the highway. It is also minutes away from many restaurants, some within walking distance. Our room was very clean. We rarely heard sounds from our neighbors. If we did, it came from folks in the halls entering or leaving there rooms, but again, that was rare. We would definitely stay here again.
Thank you so much for your review! We look forward to seeing you again!
Thank you for your review! We hope you choose to stay with us again
Very convenient. Quick check in and check out. Clean. Very comfortable bed.
Thank you very much for your review! We hope you choose to stay here again.
Thank you for taking the time to leave this wonderful review, Charles!We're thrilled to know you enjoyed your stay at Sheraton Houston Brookhollow Hotel so much! We strive for excellence so we're pleased to hear you appreciated not only our well-maintained property and cleanliness, but also our friendly staff! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!