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Hilton Garden Inn Houston NW/Willowbrook

3.0 out of 5.0

Recent guest reviews

Great rooms the hotel is quiet and clean and the dining is first-rate

This is the second time I've stayed here, mainly because of the location (close to family). This is a very nice place to stay for either one night or an extended stay. Great location, close to the mall, other shopping areas, and places to eat. I will definitely stay here again.

The hotel is amazing. The location is great, restaurants, bars, a very nice shopping mall, and other shopping plazas less than 5mins away. It is a very clean and beautiful place to stay. My only negative that I have has nothing to do with the hotel, but really the staff well mainly just one employee that was working when I checked in and out. He was rude! Every other employee I interacted with (from other front desk employees, cleaning staff, and even landscaping guys) were very respectable and willing to offer any help and would greet me and my family each time. I would stay here again, but would just make it a point to avoid the employee the checked me in (took my payment). His attitude really had me considering going somewhere else and losing out on the payment (since I was unable to cancel). This guy did not meet the standards of Hilton, and would be better off working where he has no human contact.

The room was very nice. Love that the linens on the bed are white so I know they are bleached after use.

The check in was fast with no problems. The staff was friendly. The room was facing east so in the morning the white thin curtains had sun blazing through.

The room was a lot bigger than most king bed rooms I've seen! Definitely clean and comfortable. The staff was helpful and friendly.

The room was invaded by fire ants, who were after a lot of crumbs left near the fridge/coffee pot stand. The room had not been vacuumed. On the second night, internet speeds were unbearable and a project I needed to complete the next day didn't make the cut. The staff is always excellent.

was okay

The hotel and room were very nice. It seemed like the location is fairly new?? It was easy to find and near everything you could possibly need if you're going to the Woodlands/ Cypress area for a visit. We came to go to the Texas Oprey House.

Nice place with comfortable rooms with mini-fridge and a microwave. Good location, next to Willowbrook Mall. A nice bonus was the bed that had a firmness adjustment.

The rate is good when you're booking with Orbitz. The bathroom is kinda small but not unbearable. The king-sized bed really didn't feel all that king-sized, either. I found some hair in the sheets before we even touched them but other than that, it was pretty clean. The only downfall was that room service was not open until 5pm, the internet is not wireless in the room, and in-room movies are ridiculously priced.

I went to Houston for a high school graduation and was only staying for two days. The hotel was in a great location for that kind of trip; very close to restaurants and the mail was not that far away. I don't know if it would be a good option for a long term stay or for a family. The view from my window was the highway.

7979 Willow Chase Blvd Houston TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Deco within a 5-minute walk of Houston Methodist Willowbrook Hospital, Hilton Garden Inn Houston NW/Willowbrook is within a 15-minute stroll of Aerodrome. This 3-star hotel has 171 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. Also close to this Houston hotel are Willowbrook Mall and Champions Golf Club.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. Start each morning with breakfast, served for a fee from 6 AM to 10 AM.


Rooms

Hilton Garden Inn Houston NW/Willowbrook's 171 rooms are air-conditioned and provide sofa beds, microwaves, and refrigerators. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Coffee makers, free newspapers, and video-game consoles are also standard.


Property features

At Hilton Garden Inn Houston NW/Willowbrook, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

King Bed With Qn Sofabed

King 1 | Sleeps 4

King Jr Suite W/ Sofabed

King 1 | Sleeps 4

2 Double Beds

Full 2 | Sleeps 4

Deluxe, One King Bed, Accessible

King 1 | Sleeps 4

Guest reviews for Hilton Garden Inn Houston NW/Willowbrook

Everyone (1) Couples (6) Business (1) Family (2) Friends (1) Other (1)
5

close to the mall

Everyone

Great rooms the hotel is quiet and clean and the dining is first-rate

By on Feb 7, 2017

5

great stay

Couples

This is the second time I've stayed here, mainly because of the location (close to family). This is a very nice place to stay for either one night or an extended stay. Great location, close to the mall, other shopping areas, and places to eat. I will definitely stay here again.

By on Mar 16, 2015

4

great place, staff needs works

Families

The hotel is amazing. The location is great, restaurants, bars, a very nice shopping mall, and other shopping plazas less than 5mins away. It is a very clean and beautiful place to stay. My only negative that I have has nothing to do with the hotel, but really the staff well mainly just one employee that was working when I checked in and out. He was rude! Every other employee I interacted with (from other front desk employees, cleaning staff, and even landscaping guys) were very respectable and willing to offer any help and would greet me and my family each time. I would stay here again, but would just make it a point to avoid the employee the checked me in (took my payment). His attitude really had me considering going somewhere else and losing out on the payment (since I was unable to cancel). This guy did not meet the standards of Hilton, and would be better off working where he has no human contact.

By on Dec 24, 2014

4

nice efficient room

Couples

The room was very nice. Love that the linens on the bed are white so I know they are bleached after use.

By on Dec 8, 2013

4

very nice

Couples

The check in was fast with no problems. The staff was friendly. The room was facing east so in the morning the white thin curtains had sun blazing through.

By on Jan 3, 2012

5

great hotel

Couples

The room was a lot bigger than most king bed rooms I've seen! Definitely clean and comfortable. The staff was helpful and friendly.

By on Oct 17, 2011

2

disappointed, this time

BusinessTravelers

The room was invaded by fire ants, who were after a lot of crumbs left near the fridge/coffee pot stand. The room had not been vacuumed. On the second night, internet speeds were unbearable and a project I needed to complete the next day didn't make the cut. The staff is always excellent.

By on Feb 3, 2010

3

not all that for the price

GetawayWithFriends

was okay

By on Dec 3, 2009

5

excellent hotel

Families

The hotel and room were very nice. It seemed like the location is fairly new?? It was easy to find and near everything you could possibly need if you're going to the Woodlands/ Cypress area for a visit. We came to go to the Texas Oprey House.

By on Oct 26, 2009

4

clean & comfortable

Couples

Nice place with comfortable rooms with mini-fridge and a microwave. Good location, next to Willowbrook Mall. A nice bonus was the bed that had a firmness adjustment.

By on Oct 26, 2009