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Recent guest reviews

Covid had several things modified. However the time we spent there was great.

The room was spaceous liked it. We had a Wonderful night stay

Location staff and facility Convenient and helpful.

Housekeeping was non existent. Missed one day entirely and the next two days only left a few towels and emptied trash..did not pick up dirty coffee mugs/glasses or leave clean ones. Did not leave toiletries or sweep the floor.

Easy valet parking and close to shopping, on a quite street with friendly staff.

I was charged twice for an incidental deposit. Once at check in and once hours after I checked in. The low self esteemed Representative I spoke to ran to get her supervisor instead of answering my simple questions. Such bullshit. Never again will I stay at the Hyatt House.

Awesome receptionist, easy entrance. Valet it's free

I did not like the parking situation. $27 valet per day. The valet was good but the parking made the overall cost not competitive. Otherwise hotel absolutely great and I would always stay there if I don't have a car with me.

I loved the property. The only issue I had was them not seeing that I previously paid for my room. She almost charged me for the two days plus deposit until she had to call to check on my reservation. Other than that, everything was great!

Could hardly be happier. Very nice and comfortable room. The pillows were so comfortable I'm buying a set of the same ones. Only possible complaint would be the $30 a day for overnight parking...the second night I just parked in the lot across the street and it was fine.

Excellent price point for area, very helpful and efficient manager, spacious, clean, well-decorated room with seating area, dining/shopping next door

Every staff member interaction was courteous and friendly with a smile

It was a great location to visit the Galleria during the Christmas season and a short walk to the George Theatre for the AD Players. Perfect place!

Clean hotel in a great location near the Galleria. Beds are very comfortable.

I thought I had a great ! Until I checked in and found that there was valet parking only. Next my room looked very nice after being in the room awhile, I took my shoes off I found the floor was wetand my socks were socked. Then when I called the desk , I was told the room was just shampooed! At close examination I found the carpet was only wet in places. Housekeeping never responded, I was told because it was a third party reservation there wasn't much they could do! but pay for my parking!

It was a wonderful time! Most of the staff was very helpful!

Nice & clean room, friendly staff. Breakfast isn’t the greatest of selections but it’s free so can’t complain

W. Alabama Houston TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Uptown, Hyatt Place Houston/Galleria is within a few miles (5 km) of popular sights such as Greenway Plaza and Lakewood Church. This 157-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 157 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries. Sofa beds, refrigerators, and coffee makers are other standard amenities.


Property features

Built in 2016, the brand new Hyatt Place Houston/Galleria offers an outdoor pool, a fitness center, and free WiFi in public areas. Valet parking is available for USD 29.00 per day, and there's also a free area shuttle. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include 2 meeting rooms, a business center, and express check-out.

Room options

Suite, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, Multiple Beds

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hyatt Place Houston/Galleria

Everyone (23) Family (10)
5
Family with small children

Covid had several things modified. However the time we spent there was great.

By , from Van Vleck, TX on Nov 24, 2020

Review comment responded on Nov 24, 2020

Thank you so much for your feedback and we hope to serve you again in the near future.

2
Everyone

By on Jun 5, 2020

Review comment responded on Jun 8, 2020

Thank you for staying with us . We appreciated your time here at hyatt place located at the galleria.

5
Family Family

The room was spaceous liked it. We had a Wonderful night stay

By on Jun 3, 2020

Review comment responded on Jun 8, 2020

Thank you for your feed back. We appreciate your time spent at Hyatt Place Located at the galleria. Please know we are always welcomed to have you as a guest .

5
Family Friends Business Business

Location staff and facility Convenient and helpful.

By , from McAllen TX on Mar 8, 2020

Review comment responded on Mar 11, 2020

Thank you for taking the time to give us a review! We are glad we could assist in every way! Our Hyatt team will be ecstatic to hear these positive reviews! We look forward to seeing you again soon!

2
Family Family

Housekeeping was non existent. Missed one day entirely and the next two days only left a few towels and emptied trash..did not pick up dirty coffee mugs/glasses or leave clean ones. Did not leave toiletries or sweep the floor.

By , from Houston on Mar 3, 2020

Review comment responded on Mar 6, 2020

We apologize for the inconvenience during your stay. We will take this feedback and speak to our housekeeping department about this.

5
Family

Easy valet parking and close to shopping, on a quite street with friendly staff.

By on Dec 29, 2019

Review comment responded on Dec 30, 2019

Thank you for your feedback!

4
Everyone

By on Nov 29, 2019

Review comment responded on Dec 3, 2019

Thank you for the 4/5 review! See you next time!

1
Family

I was charged twice for an incidental deposit. Once at check in and once hours after I checked in. The low self esteemed Representative I spoke to ran to get her supervisor instead of answering my simple questions. Such bullshit. Never again will I stay at the Hyatt House.

By on Nov 27, 2019

Review comment responded on Dec 3, 2019

Hello, I do apologize for your stay. I hope next time you will enjoy your stay at the Hyatt Place.

5
Family

Awesome receptionist, easy entrance. Valet it's free

By on Nov 24, 2019

Review comment responded on Nov 24, 2019

Thank you so much for your positive feedback.

5
Family

I did not like the parking situation. $27 valet per day. The valet was good but the parking made the overall cost not competitive. Otherwise hotel absolutely great and I would always stay there if I don't have a car with me.

By on Sep 13, 2019

Review comment responded on Sep 16, 2019

Thank you so much for your feedback. We hope to welcome you back to the hotel.

Hyatt Place Houston/Galleria

5252 W. Alabama, Houston, TX 77056
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