Rooms were clean and comfortable. Staff friendly and helpful.
Nice hotel. Lots of construction work around it at present.
Community areas were amazing. Rooms were in need of an update.
This was the Omni hotel which was purchased by Hyatt and it is badly in need of a refurb. Examples in our room alone. Bedside lamp was out, TV was unwatchable, wall lamp fixing loose. Service was good, the event we attended was great but the hotel was just a bit sad
Great staff
Fancy, peaceful and quiet!
Beautiful experience, very clean, friendly and professional staff. If I ever go back to Houston I will be staying here again. Thank you for your hospitality.
The Hyatt Regency looks very modern and upscale as you initially see the outside and lobby/conference spaces. Our largest issue was the the room itself seemed a little out of date and due for a remodel. For one, the bathrooms don't have any type of fan or vent, so it created a pretty humid environment. Wasn't sure if our room was missing a blanket or if the blankets themselves are just that thin. Not a bad experience, but it would be nice if the rooms themselves matched the quality of the rest of the experience.
The ambiance was amazing!!
I liked the open concept of the hotel. It’s a beautiful scene as you walk inside with all the water, fish, and plants. It’s really inviting. The outside was impressive too. The building itself is gorgeous!
The rooms
Staff was great. Location was good.
The place was nice , however I kept smelling marijuana in the hallways. And very noisy , so my wife and I left within hours of being there. Also I noticed on my bank statement I was charged twice for the room which I’m disputing at the moment.
Located in Memorial, Hyatt Regency Houston West is 1.9 mi (3 km) from Bear Creek Pioneers Park and within a 10-minute drive of other popular attractions like Memorial City Mall. This 400-room, 3.5-star aparthotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
This aparthotel serves as home to a restaurant, which has garden views and specializes in American cuisine, along with a bar. Get a pick-me-up at the coffee shop/cafe. For your convenience, a to-go breakfast is served for a fee on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:30 AM to 11:00 AM.
Each apartment is air-conditioned and has an array of amenities, including a coffee maker, a laptop-compatible safe, and a phone. Guests can expect to find free WiFi and a 65-inch flat-screen TV with digital channels and pay movies. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an ironing board, a desk, and a desk chair. Housekeeping is available on request.
At Hyatt Regency Houston West, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include meeting rooms, a conference center, and a business center.
Rooms were clean and comfortable. Staff friendly and helpful.
Nice hotel. Lots of construction work around it at present.
Greetings Nayla,We are delighted to see that you enjoyed your visit to Hyatt Regency Houston West. Thank you so much for the perfect rating. We can't wait to welcome you back again soon.Warm Regards,Christopher Corey,Director of Rooms
Community areas were amazing. Rooms were in need of an update.
Greetings Tamara, The pleasure of having you at Hyatt Regency Houston West was all ours. We also thank you for your feedback, which aids our constant growth and improvement. We wish you well and hope you'll consider giving us another try someday. Warm Regards, Christopher Corey, Director of Rooms
This was the Omni hotel which was purchased by Hyatt and it is badly in need of a refurb. Examples in our room alone. Bedside lamp was out, TV was unwatchable, wall lamp fixing loose. Service was good, the event we attended was great but the hotel was just a bit sad
Greetings Iain, While we are thrilled to hear that you appreciated our excellent service, we apologize for any aspects of your stay that failed to meet your expectations. Your feedback will be kept in mind as we continue to improve, and we hope you will allow us another opportunity to exceed your expectations in the future. Warm Regards, Christopher Corey, Director of Rooms
Great staff
Greetings Andres! Thank you so much for your five-star rating! We're glad that our team made such a positive impression, and we can't wait to welcome you back for another exceptional stay at Hyatt Regency Houston West. Warm Regards, Christopher Corey, Director of Rooms
Fancy, peaceful and quiet!
Greetings Linda, Thank you for sharing your compliments on your recent stay with us! We're thrilled to hear you enjoyed your time at Hyatt Regency Houston West and you appreciated our lovely, peaceful accommodations. We hope to see you on your next visit! Warm Regards, Christopher Corey, Director of Rooms
Beautiful experience, very clean, friendly and professional staff. If I ever go back to Houston I will be staying here again. Thank you for your hospitality.
Greetings Litique, It would be our pleasure to serve you again at Hyatt Regency Houston West! From our attention to cleanliness to our professional service, we love the experience we offer our guests, and we can't wait to have you back for another outstanding visit. Until then! Warm Regards, Christopher Corey, Director of Rooms
Greetings Ricky,If you're looking for clean, comfy accommodations to relax in and top-notch service, look no further than Hyatt Regency Houston West. Thank you so much for the perfect rating. We can't wait to welcome you back again soon. Warm Regards,Christopher Corey,Director of Rooms