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Recent guest reviews

Fancy, peaceful and quiet!

Beautiful experience, very clean, friendly and professional staff. If I ever go back to Houston I will be staying here again. Thank you for your hospitality.

The Hyatt Regency looks very modern and upscale as you initially see the outside and lobby/conference spaces. Our largest issue was the the room itself seemed a little out of date and due for a remodel. For one, the bathrooms don't have any type of fan or vent, so it created a pretty humid environment. Wasn't sure if our room was missing a blanket or if the blankets themselves are just that thin. Not a bad experience, but it would be nice if the rooms themselves matched the quality of the rest of the experience.

The ambiance was amazing!!

I liked the open concept of the hotel. It’s a beautiful scene as you walk inside with all the water, fish, and plants. It’s really inviting. The outside was impressive too. The building itself is gorgeous!

The rooms

Staff was great. Location was good.

The place was nice , however I kept smelling marijuana in the hallways. And very noisy , so my wife and I left within hours of being there. Also I noticed on my bank statement I was charged twice for the room which I’m disputing at the moment.

Great thank you.

Very nice facility.

I like the hotel layout but due to COVID-19 staffing from house keeping never cleaner up my bedroom I had to call front desk..to get the matter resolved. They also tried to overcharge me my initial offering.

Surrounding area was nice, the lobby was so amazing, but the rooms are so outdated. The roof in our bathroom had a ton of water stains.

The hotel was quite far from the airport, but it was easy to find. There was plenty of parking, even the garage was free. The lobby included a beautiful water feature. Make sure to ask the hotel staff for fish food. The rest of the hotel was clean , albeit a bit old looking in some places.

Very good hotel

it was okay

The negatives are to long for this survey. A complaint was submitted by me to Kylie P. who is with the Omni and she is supposed to turn it over to Ghee Alexander with Prism.

Everything was good. I enjoyed my stay and will definitely be coming back again.

Katy Fwy Houston TX

Hotel highlights

  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Free uncovered self parking
  • Onsite dining
  • Outdoor pool

Located in Memorial, Hyatt Regency Houston West is 3 mi (4.8 km) from Bear Creek Pioneers Park and within a 10-minute drive of other popular attractions like Memorial City Mall. This 400-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

This hotel serves as home to a restaurant, which has garden views and specializes in American cuisine, along with a bar. Get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

All of Hyatt Regency Houston West's 400 rooms are air-conditioned and have an array of amenities, including coffee makers, laptop-compatible safes, and phones. 65-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks. Housekeeping is available on request.


Property features

At Hyatt Regency Houston West, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and coffee/tea in a common area.

Room options

Suite

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Room, 1 King Bed

1 King Bed | Sleeps 3

Park, Suite

1 King Bed | Sleeps 3

Guest reviews for Hyatt Regency Houston West

Everyone (26) Couples (5) Family (14)
5
Business Business

Fancy, peaceful and quiet!

By on Dec 4, 2021

Review comment responded on Dec 4, 2021

Greetings Linda, Thank you for sharing your compliments on your recent stay with us! We're thrilled to hear you enjoyed your time at Hyatt Regency Houston West and you appreciated our lovely, peaceful accommodations. We hope to see you on your next visit! Warm Regards, Christopher Corey, Director of Rooms

5
Partner Couples

Beautiful experience, very clean, friendly and professional staff. If I ever go back to Houston I will be staying here again. Thank you for your hospitality.

By on Nov 9, 2021

Review comment responded on Nov 11, 2021

Greetings Litique, It would be our pleasure to serve you again at Hyatt Regency Houston West! From our attention to cleanliness to our professional service, we love the experience we offer our guests, and we can't wait to have you back for another outstanding visit. Until then! Warm Regards, Christopher Corey, Director of Rooms

3
Partner Couples

The Hyatt Regency looks very modern and upscale as you initially see the outside and lobby/conference spaces. Our largest issue was the the room itself seemed a little out of date and due for a remodel. For one, the bathrooms don't have any type of fan or vent, so it created a pretty humid environment. Wasn't sure if our room was missing a blanket or if the blankets themselves are just that thin. Not a bad experience, but it would be nice if the rooms themselves matched the quality of the rest of the experience.

By on Nov 6, 2021

Review comment responded on Nov 9, 2021

Greetings Noel, It was a pleasure to welcome you during your recent stay, and we greatly appreciate your constructive comments. While we're pleased that you enjoyed the property itself, we're sorry to hear that you felt your room was not as updated as you were hoping. Please accept our apologies for any issues you had with the bedding; we encourage our guests to reach out to our front desk team with any concerns so we can find a solution and provide any extra items. Your feedback is important and helps us see where we could be doing better. Thank you for your comments, and we hope to have the opportunity to impress you on another occasion. Warm Regards, Christopher Corey, Director of Rooms

5
Everyone

The ambiance was amazing!!

By on Oct 2, 2021

Review comment responded on Oct 4, 2021

Greetings TaKisha, We're delighted you enjoyed your stay at Hyatt Regency Houston West! Thank you for the lovely review. Please come see us again soon. Warm Regards, Christopher Corey, Director of Rooms

5
Family Business Business

I liked the open concept of the hotel. It’s a beautiful scene as you walk inside with all the water, fish, and plants. It’s really inviting. The outside was impressive too. The building itself is gorgeous!

By on Sep 17, 2021

Review comment responded on Sep 21, 2021

Greetings Maria, Thank you so much for the kind words about our beautiful building. We trust that it helped make your stay all the more special and that you were able to take advantage of our fantastic amenities as well. The next time you find yourself in Houston, we hope you'll consider us again for all your lodging needs. Warm Regards, Christopher Corey, Director of Rooms

5
Everyone

The rooms

By on Aug 14, 2021

Review comment responded on Aug 16, 2021

Greetings, Thank you for taking the time to let us know how much you enjoyed your stay at Omni Houston Hotel at Westside. It is wonderful to see our accommodations were to your liking and we trust you were able to enjoy some of our amenities. We look forward to welcoming you back again soon! Warm Regards, Christopher Corey, Director of Rooms

4
Everyone

By on Aug 3, 2021

4
Family Business Business

Staff was great. Location was good.

By on Jul 27, 2021

Review comment responded on Jul 29, 2021

Greetings, Thank you for choosing to stay with us at Omni Houston Hotel at Westside. We're thrilled that you enjoyed our friendly staff and convenient location. The pleasure was all ours, and we hope to see you again soon. Warm Regards, Christopher Corey, Director of Rooms

1
Family Family with small children Partner Couples Friends

The place was nice , however I kept smelling marijuana in the hallways. And very noisy , so my wife and I left within hours of being there. Also I noticed on my bank statement I was charged twice for the room which I’m disputing at the moment.

By on Jul 13, 2021

Review comment responded on Jul 13, 2021

Would you mind letting me know who you dealt with on the night of this issue?

5
Partner Couples

Great thank you.

By on Jul 11, 2021

Review comment responded on Jul 13, 2021

We appreciate the review and look forward to welcoming you back!

Hyatt Regency Houston West

13210 Katy Fwy, Houston, TX 77079
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