This was the Omni hotel which was purchased by Hyatt and it is badly in need of a refurb. Examples in our room alone. Bedside lamp was out, TV was unwatchable, wall lamp fixing loose. Service was good, the event we attended was great but the hotel was just a bit sad
Great staff
Fancy, peaceful and quiet!
Beautiful experience, very clean, friendly and professional staff. If I ever go back to Houston I will be staying here again. Thank you for your hospitality.
The Hyatt Regency looks very modern and upscale as you initially see the outside and lobby/conference spaces. Our largest issue was the the room itself seemed a little out of date and due for a remodel. For one, the bathrooms don't have any type of fan or vent, so it created a pretty humid environment. Wasn't sure if our room was missing a blanket or if the blankets themselves are just that thin. Not a bad experience, but it would be nice if the rooms themselves matched the quality of the rest of the experience.
The ambiance was amazing!!
I liked the open concept of the hotel. It’s a beautiful scene as you walk inside with all the water, fish, and plants. It’s really inviting. The outside was impressive too. The building itself is gorgeous!
The rooms
Staff was great. Location was good.
The place was nice , however I kept smelling marijuana in the hallways. And very noisy , so my wife and I left within hours of being there. Also I noticed on my bank statement I was charged twice for the room which I’m disputing at the moment.
Great thank you.
Very nice facility.
I like the hotel layout but due to COVID-19 staffing from house keeping never cleaner up my bedroom I had to call front desk..to get the matter resolved. They also tried to overcharge me my initial offering.
Surrounding area was nice, the lobby was so amazing, but the rooms are so outdated. The roof in our bathroom had a ton of water stains.
Located in Memorial, Hyatt Regency Houston West is 3 mi (4.8 km) from Bear Creek Pioneers Park and within a 10-minute drive of other popular attractions like Memorial City Mall. This 400-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
This hotel serves as home to a restaurant, which has garden views and specializes in American cuisine, along with a bar. Get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to 11:00 AM.
All of Hyatt Regency Houston West's 400 rooms are air-conditioned and have an array of amenities, including coffee makers, laptop-compatible safes, and phones. 65-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
At Hyatt Regency Houston West, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a conference center, a business center, and coffee/tea in a common area.
This was the Omni hotel which was purchased by Hyatt and it is badly in need of a refurb. Examples in our room alone. Bedside lamp was out, TV was unwatchable, wall lamp fixing loose. Service was good, the event we attended was great but the hotel was just a bit sad
Great staff
Greetings Andres! Thank you so much for your five-star rating! We're glad that our team made such a positive impression, and we can't wait to welcome you back for another exceptional stay at Hyatt Regency Houston West. Warm Regards, Christopher Corey, Director of Rooms
Fancy, peaceful and quiet!
Greetings Linda, Thank you for sharing your compliments on your recent stay with us! We're thrilled to hear you enjoyed your time at Hyatt Regency Houston West and you appreciated our lovely, peaceful accommodations. We hope to see you on your next visit! Warm Regards, Christopher Corey, Director of Rooms
Beautiful experience, very clean, friendly and professional staff. If I ever go back to Houston I will be staying here again. Thank you for your hospitality.
Greetings Litique, It would be our pleasure to serve you again at Hyatt Regency Houston West! From our attention to cleanliness to our professional service, we love the experience we offer our guests, and we can't wait to have you back for another outstanding visit. Until then! Warm Regards, Christopher Corey, Director of Rooms
The Hyatt Regency looks very modern and upscale as you initially see the outside and lobby/conference spaces. Our largest issue was the the room itself seemed a little out of date and due for a remodel. For one, the bathrooms don't have any type of fan or vent, so it created a pretty humid environment. Wasn't sure if our room was missing a blanket or if the blankets themselves are just that thin. Not a bad experience, but it would be nice if the rooms themselves matched the quality of the rest of the experience.
Greetings Noel, It was a pleasure to welcome you during your recent stay, and we greatly appreciate your constructive comments. While we're pleased that you enjoyed the property itself, we're sorry to hear that you felt your room was not as updated as you were hoping. Please accept our apologies for any issues you had with the bedding; we encourage our guests to reach out to our front desk team with any concerns so we can find a solution and provide any extra items. Your feedback is important and helps us see where we could be doing better. Thank you for your comments, and we hope to have the opportunity to impress you on another occasion. Warm Regards, Christopher Corey, Director of Rooms
The ambiance was amazing!!
Greetings TaKisha, We're delighted you enjoyed your stay at Hyatt Regency Houston West! Thank you for the lovely review. Please come see us again soon. Warm Regards, Christopher Corey, Director of Rooms
Greetings Iain, While we are thrilled to hear that you appreciated our excellent service, we apologize for any aspects of your stay that failed to meet your expectations. Your feedback will be kept in mind as we continue to improve, and we hope you will allow us another opportunity to exceed your expectations in the future. Warm Regards, Christopher Corey, Director of Rooms