I hated my entire stay. As soon as we walked through the door there was a strong bowel sewage odor. This odor carried throughout the entire hotel. At checkin, the attendant tried to double charge me for the room that was already fully paid. While walking to the room I noticed a large dead cockroach in the cooking/heating adjustment unit. Hotel was extremely cold, literally freezing even though it is hot in Houston the hotel was beyond cold. Colder than a hospital. The a/c unit in the room would not stop blowing cold air even when turned to 88 and put on heat. Could open windows but there are no screens. It was so cold in the room that we had to just wrap in the one blanket that was there. There wasn’t even sleeping material for the pull out couch. When asked about the a/c, front desk told me to just turn it off but did not offer a solution. I asked for two additional blankets but was told they only had one. Blanket was disgusting smelling and soiled with some kind of pink or red stain. The rolling chair was full of white crusty stains on the seat cushion. The bathroom had baby roaches in the toilet and tub. It was so nasty I couldn’t even shower.
The staff was very pleasant and helpful.
Near Hospital
I liked the fact they had security patrolling the parking lot just gave me a little piece of mind.
I'll will choose this again
nearest MDAnderson for medical appointment early monrning
Internet WiFi
The staff was super helpful and friendly. The rooms were clean
Lisa was the check in person who serviced my family and I and she was by far one of the rudest people we ever encountered! She wasn’t customer friendly and the attitude she displayed was horrible! The entire facility was like a dump, she informed us that majority of the people staying there were patients which confused me. I’ll never stay at that hotel again!!! Never!
Just after severe winter storm with power and water failure. hotel was musty in halls and didn’t even have a paper cup in room and no coffee on site. We understand the problems
The room layout is good. Convenient to the MD Anderson Cancer Center and other places.
The Front desk personnel were the best super helpful and great people all around. Wish I could remember the girls name she was cool.
Nice place good price, clean. Great for long stays
They had no Towels they could give you so I had to go buy some I only was there for two nights
It is a nice place if you need be in town awhile. the kitchen is good with full size fridge. Bed comfortable but older. bring your own cooking and serving stuff. the pool look nice but not have time to use. I'd stay there again.
No coffee or any breakfast offered although it still states these are amenities on the website.
Located in Texas Medical Center, Extended Stay America Suites Houston Med Ctr Braeswood Bl is within a mile (2 km) of popular sights such as MD Anderson Cancer Center and Rice University. This 130-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include kitchens, sitting areas, and refrigerators. Housekeeping is available on request.
At Extended Stay America Suites Houston Med Ctr Braeswood Bl, guests have access to a gym, free WiFi in public areas, and conference space. There's free parking and a free area shuttle. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.
I hated my entire stay. As soon as we walked through the door there was a strong bowel sewage odor. This odor carried throughout the entire hotel. At checkin, the attendant tried to double charge me for the room that was already fully paid. While walking to the room I noticed a large dead cockroach in the cooking/heating adjustment unit. Hotel was extremely cold, literally freezing even though it is hot in Houston the hotel was beyond cold. Colder than a hospital. The a/c unit in the room would not stop blowing cold air even when turned to 88 and put on heat. Could open windows but there are no screens. It was so cold in the room that we had to just wrap in the one blanket that was there. There wasn’t even sleeping material for the pull out couch. When asked about the a/c, front desk told me to just turn it off but did not offer a solution. I asked for two additional blankets but was told they only had one. Blanket was disgusting smelling and soiled with some kind of pink or red stain. The rolling chair was full of white crusty stains on the seat cushion. The bathroom had baby roaches in the toilet and tub. It was so nasty I couldn’t even shower.
The staff was very pleasant and helpful.
Dear James, thank you for your recent stay and your candid feedback. We are also thankful to you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. We would love to welcome you back soon. Sincerely, Hotel Management
Near Hospital
Jesus, thank you for choosing to stay at Extended Stay America during your visit to the area for medical needs. We are delighted to know you had an enjoyable stay and that our location close to the hospital was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
I liked the fact they had security patrolling the parking lot just gave me a little piece of mind.
Elizabeth, thank you for the heartwarming review of Extended Stay America. We were delighted to read that you were impressed with our hotel and its service and facilities. It is important that all of our guests enjoy a comfortable and carefree stay. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
I'll will choose this again
KC, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to welcome you back for a perfect visit. Sincerely, Hotel Management
nearest MDAnderson for medical appointment early monrning
Internet WiFi
Thank you for your delightful review of our hotel. Your kind remarks about our well-appointed accommodations and thoughtful amenities are greatly appreciated. Thank you for choosing Extended Stay America, and we hope you are already planning another visit our way. Sincerely, Hotel Management
The staff was super helpful and friendly. The rooms were clean
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Lisa was the check in person who serviced my family and I and she was by far one of the rudest people we ever encountered! She wasn’t customer friendly and the attitude she displayed was horrible! The entire facility was like a dump, she informed us that majority of the people staying there were patients which confused me. I’ll never stay at that hotel again!!! Never!
Dear Mariah, thank you for choosing to stay with us. We apologize for the housekeeping issues you encountered in your suite, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. Our concerned team is working to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely,Hotel Management