Very nice and clean
Very good location. Being new to down town Houston, I stayed in the first night. Bistro was a disappointment. AM breakfast was good. Older location took some adjusting. That said, the gym was closed and I had a leak in my bathroom. The shower left a large puddle on the floor no matter what I did.
My sister stayed in this hotel. She mentioned it was a wonderful time, nice staff, beautiful hotel. Thanks a lot!
They messed up our room 3 times. We had to move 3 rooms because they checked us in as the wrong person. They didn’t try to accommodate us for their mistakes.
Accessibility
I liked that the hotel was close to the convention center and we could walk there. I had constant issues with a loud noise, during my visit. It sounded like someone was dropping a bowling ball on the floor. It happened almost every 30 minutes. I could never figure it out and it kept waking me up during the night.
I liked the location close to a lot of places but parking was only available at valet rate of 38$ a day. The morning we left we had to wait outside for over an hour for our vehicle. They lost the keys twice and we were so cold by the time they finally brought car around. Parking was expensive and inconvenient
I had called to have the name on the reservation changed to my son and apparently they didn’t do it so there was a little bit of trouble and I had called to ask if I could pre-pay for the hotel so that I could use my credit card because I wasn’t going to be able to make the trip and no one ever got back to me so my grown kids were just kind of down there struggling to get in the room because the name didn’t get changed on the reservation ....then after checking out someone had gone in the room and dumped out the trash and and scattered coffee grounds all over and charged my son a 300 smoking fee and no one smoked in the room there was a cigar wrapper in the trash can they someone had dumped out... will never book or stay with marriott again
Room is okay. Sort of small. The view of Main Street is nice do. you have to come prepared do. You are only paying for the room. You have to pay 35dlls for parking. There is no breakfast and you pretty much have to Uber/Lyft everywhere unless you want the homeless and gangsters hiring you up for cash or trying to sell you drugs.
The rates for parking was way to much. To me it’s seem parking to be sure be free if staying at your hotel
Very much loved the location. Very convenient to eateries and Minute Maid park. Everyone was friendly and helpful. The room were spacious and very clean. Rooms were sound proof to outside noise.
We were very pleased with everything.Everyone was very helpful.
The location is awesome. Clean, neat & everyone was very friendly.
Courtyard by Marriott Houston Downtown/Convention Center places you in Downtown Houston, within a leisurely stroll of popular sights such as Toyota Center and George R. Brown Convention Center. This 191-room, 3-star aparthotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the aparthotel's restaurant, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Each apartment has an array of amenities, including a refrigerator, a coffee maker, and free weekday newspapers. A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a safe, a phone, and an ironing board.
At Courtyard by Marriott Houston Downtown/Convention Center, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 45 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-in.
Very nice and clean
Very good location. Being new to down town Houston, I stayed in the first night. Bistro was a disappointment. AM breakfast was good. Older location took some adjusting. That said, the gym was closed and I had a leak in my bathroom. The shower left a large puddle on the floor no matter what I did.
Thank you for taking the time to share your review with us, George. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!
My sister stayed in this hotel. She mentioned it was a wonderful time, nice staff, beautiful hotel. Thanks a lot!
Thank you for the 5 out of 5 rating! We're thrilled to see how much your sister enjoyed staying at Courtyard Houston Downtown/Convention Center. We look forward to hosting her again in the near future! Thank you again for sharing. Have a terrific day!
They messed up our room 3 times. We had to move 3 rooms because they checked us in as the wrong person. They didn’t try to accommodate us for their mistakes.
We appreciate you taking the time to share your feedback. It's unfortunate your time with us was less than ideal. We regret your challenges during check-in and that we couldn't exceed your expectations. We strive to provide all of our guests with the highest caliber service. Your feedback regarding our check-in system is much appreciated. We do hope you give us another opportunity to share a more positive experience with you soon.
Accessibility
Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard Houston Downtown/Convention Center. Thank you and have a lovely day!
Thank you for the great rating! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Courtyard Houston Downtown/Convention Center. We'd like to share an even better experience with you soon. Have a lovely day!
I liked that the hotel was close to the convention center and we could walk there. I had constant issues with a loud noise, during my visit. It sounded like someone was dropping a bowling ball on the floor. It happened almost every 30 minutes. I could never figure it out and it kept waking me up during the night.
We appreciate you taking the time to share your feedback. We're disappointed you had such challenges during your time with us. We regret the problems you had with the sound levels in the rooms and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Thank you for sharing your feedback. We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliper service our guests are accustomed to.
Thanks for the fantastic rating! It's outstanding we could exceed your expectations during your stay at Courtyard Houston Downtown/Convention Center. We're all looking forward to your next stay with us. Have a beautiful day!
Thank you for the great rating, Shalandra! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Courtyard Houston Downtown/Convention Center. We'd like to share an even better experience with you soon.