They messed up our room 3 times. We had to move 3 rooms because they checked us in as the wrong person. They didn’t try to accommodate us for their mistakes.
Accessibility
I liked that the hotel was close to the convention center and we could walk there. I had constant issues with a loud noise, during my visit. It sounded like someone was dropping a bowling ball on the floor. It happened almost every 30 minutes. I could never figure it out and it kept waking me up during the night.
I liked the location close to a lot of places but parking was only available at valet rate of 38$ a day. The morning we left we had to wait outside for over an hour for our vehicle. They lost the keys twice and we were so cold by the time they finally brought car around. Parking was expensive and inconvenient
I had called to have the name on the reservation changed to my son and apparently they didn’t do it so there was a little bit of trouble and I had called to ask if I could pre-pay for the hotel so that I could use my credit card because I wasn’t going to be able to make the trip and no one ever got back to me so my grown kids were just kind of down there struggling to get in the room because the name didn’t get changed on the reservation ....then after checking out someone had gone in the room and dumped out the trash and and scattered coffee grounds all over and charged my son a 300 smoking fee and no one smoked in the room there was a cigar wrapper in the trash can they someone had dumped out... will never book or stay with marriott again
Room is okay. Sort of small. The view of Main Street is nice do. you have to come prepared do. You are only paying for the room. You have to pay 35dlls for parking. There is no breakfast and you pretty much have to Uber/Lyft everywhere unless you want the homeless and gangsters hiring you up for cash or trying to sell you drugs.
The rates for parking was way to much. To me it’s seem parking to be sure be free if staying at your hotel
Very much loved the location. Very convenient to eateries and Minute Maid park. Everyone was friendly and helpful. The room were spacious and very clean. Rooms were sound proof to outside noise.
We were very pleased with everything.Everyone was very helpful.
The location is awesome. Clean, neat & everyone was very friendly.
It was very convenient to get on the Metro light rail to go to many destinations.
Just what I was looking for in downtown Houston. Close to restaurants and places I needed to be.
I was only there for one night, but everything was great and everyone was helpful and congenial.
Located in Downtown Houston, Courtyard by Marriott Houston Downtown/Convention Center is within a 5-minute walk of House of Blues Houston and within 15 minutes of other popular attractions like Discovery Green. This 191-room, 3-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
All 191 rooms feature refrigerators, coffee makers, and free weekday newspapers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Safes, phones, and ironing boards are other standard amenities.
Guests of Courtyard by Marriott Houston Downtown/Convention Center enjoy a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 38 per night. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.
They messed up our room 3 times. We had to move 3 rooms because they checked us in as the wrong person. They didn’t try to accommodate us for their mistakes.
Accessibility
Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard Houston Downtown/Convention Center. Thank you and have a lovely day!
Thank you for the great rating! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Courtyard Houston Downtown/Convention Center. We'd like to share an even better experience with you soon. Have a lovely day!
I liked that the hotel was close to the convention center and we could walk there. I had constant issues with a loud noise, during my visit. It sounded like someone was dropping a bowling ball on the floor. It happened almost every 30 minutes. I could never figure it out and it kept waking me up during the night.
We appreciate you taking the time to share your feedback. We're disappointed you had such challenges during your time with us. We regret the problems you had with the sound levels in the rooms and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Thank you for sharing your feedback. We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliper service our guests are accustomed to.
Thanks for the fantastic rating! It's outstanding we could exceed your expectations during your stay at Courtyard Houston Downtown/Convention Center. We're all looking forward to your next stay with us. Have a beautiful day!
I liked the location close to a lot of places but parking was only available at valet rate of 38$ a day. The morning we left we had to wait outside for over an hour for our vehicle. They lost the keys twice and we were so cold by the time they finally brought car around. Parking was expensive and inconvenient
We appreciate you taking the time to share your feedback. We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience.
We appreciate your feedback. Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
I had called to have the name on the reservation changed to my son and apparently they didn’t do it so there was a little bit of trouble and I had called to ask if I could pre-pay for the hotel so that I could use my credit card because I wasn’t going to be able to make the trip and no one ever got back to me so my grown kids were just kind of down there struggling to get in the room because the name didn’t get changed on the reservation ....then after checking out someone had gone in the room and dumped out the trash and and scattered coffee grounds all over and charged my son a 300 smoking fee and no one smoked in the room there was a cigar wrapper in the trash can they someone had dumped out... will never book or stay with marriott again
We appreciate you taking the time to share your feedback. It's unfortunate your time with us was less than ideal. We regret your challenges during check-in and that we couldn't exceed your expectations. We strive to provide all of our guests with the highest caliber service. Your feedback regarding our check-in system is much appreciated. We do hope you give us another opportunity to share a more positive experience with you soon.