Candlewood Suites HOUSTON I-10 EAST

Dec 7-11, 2016 With less than a week to plan I decided on Candlewood I-10 East in Houston. Upon entry everything was clean, organized, up to date and nicely decorated. Other then issues with the reservations agent which caused somewhat of a major delay in check-in the stay here was pretty good. Martha at the front desk took the time to listen to me and speak with the manager in order to resolve the error with room type. There was a $20+ tax price increase which was ok for the upgrade received (king suite w/pull out sofa & 2 flat screen TVs). Due to the incorrect booking our upgraded room was on the 4th floor (an all smoking floor). After venting the room for about 20 minutes and some febreeze the slight smoke smell was totally gone. Kitchen was equipped with full size fridge, 2 burners, pantry, dish washer, pots, skillet, toaster, coffee maker, microwave, and table setting for 4, however there was no oven. If you happened to need a toaster oven, crock pot, etc check out the Lending Locker. Free on-site laundry, great gym, and reasonably priced mini mart could be considered bonuses. I enjoyed the fact that the living room/kitchen area had separate heating & cooling control from the master. My sister confirmed that the pull out was extremely comfortable and she was able to relax in the recliner while channel surfing. Our suite easily had enough space for 4. Although you're located just off the interstate the sound was not an issue. If you need to be close to shopping, restaurants, and churches this is a great location. Headed back to visit with family prior to a cruise Spring 2017 and I have no problem staying here again. Negatives: 1. Reservations agent booked wrong room & never sent email confirmation. 2. No daily housekeeping options. On a non-housekeeping days you are responsible for emptying your trash and getting more towels at the front desk if needed. 3. No breakfast, not to worry. Shop at on-site mini mart, Walmart (10 minutes or less) or eat at Luby's across the street

We were tired and selected this particular IHW Brand with one day notice. We were in Houston attending a funeral. This hotel did not disappoint. Spacious, clean rooms, with a full kitchen and king bed. This is our new hotel. Oh yes, Luby's is walking distance across the street.

I stayed here for a buisness trip. I chose this hotel because of it's close proximity to the job site I was to be working as well as the fact that I am a platinum elite member with IHG. First, this is one of the worst locations to stay in Houston, I never felt "safe" the entire time I was here and would not walk anywhere near the hotel. Second, the maid service was only weekly and then it was done on day 7 of your stay. Since I only stayed for 8 nights it was sort of pointless. This is the first place I've ever stayed where maid service was only weekly. At least come in and empty the trash and make the bed. The carpets were dirty. The gym only had some of the equipment working. The staff at the desk could not give directions and had no recommendations for local places to eat as "I don't live around here". The laundry is free. The WIFI worked really well. Hotel was priced at $120-$140 per night which is average for this area. Kitchenette was nice. Please be advised that the candlewood suites are not the same level of quality as the Staybridge suites there is a differrence.

Used my IHG Platinum Elite Rewards points for 4 nites here and were very satisfied and comfortable here. Weren't in the room all that much , but enjoyed take out dinner in our room the last night. Easy access to the stadium , local restaurants and in a quiet area . Decent workout facility and free laundry too ( came in handy ). Perfect for the 4 nite stay.

We were in room #211 during our stay, a king suite. Room was huge and was very quiet! Comfy bed with nice linens and five pillows. Wall safe, luggage rack, laundry basket to keep your dirty clothes corralled, and an elevator in the hotel so you don't have to climb the stairs. Large lobby with free coffee and tea, cookies and fruit. Two computers/printers in business center. Candlewood Cupboard has snacks and such at fair prices including some breakfast items (there is no free breakfast here). Rooms have fridge and microwaves, as well as dishes, flatware, pots/pans, and a 4-cup coffeemaker. You'll also find 2 rolls of paper towels, liquid dish soap, dishwasher soap, a dish cloth and drying towel, and pot holders. No pool but there is a BBQ grill out back. Erick at the front desk is an asset to the property!

I have been at this property since April of '014! I don't think I would have lasted that long anywhere else. Staff goes above and beyond what is expected and always greets you with a smile! After this long I consider them all friends. Any issue I have (none due to the fault of anyone, key goes out, door lock goes out) is remedied in short order. If you're in Houston on business on the east side of town or Pasadena this is you go to place. After this long I consider the employees more that necessary but friends as well.

The room with kitchen was amazing! King size bed made us sleep like a baby! The LCD Tv had Direct TV and we enjoyed watching a movie on HBO for free! We had a full kitchen with granite counter top and dishwasher! However, you don't get to eat breakfast for free if you have a kitchen in your suite. The bathroom had granite counter top as well and a soak in bathtub to relax in. Your check in and check out process was smooth and courteous!! Love the area, close to places to eat and shop (about 2 miles or less). Thanks, Candlewood, would love to reserve a room again!!

I called on the Thursday prior to our arrival on Friday, I spoke with Eric he was so professional and very informative. We arrived around 10:30 on Friday night, our room was actually what we had reserved. Later that night I went to the front desk to obtain information about Kemah Boardwalk and Eric was on duty once again he was so polite and very informative. Eric needs to be promoted to a Customer Service Specialist. I will return. The hotel was very clean, I guess I was so overwhelmed by Eric's customer service I forgot to rate the hotel😍

We arrived at this hotel around 1AM. I am and IHG member so I used some points to book my room. We were given a smoking room. The smell was just horrible. I didn't book the reservations as a smoking room. We were exhausted from driving and really didn't have the energy to go back downstairs and ask to be switched. My truck that was parked about 6 spaces from the front entrance of the hotel, was broken in to. The driver's side lock was punched in and the contents of my center console had been emptied onto the seats. Fortunately, I do not keep any valuables in my truck. I did not have time to call the police to make a police report. Pretty sure I will NOT be staying at this hotel again.