Shuttle Service to airport ran only twice an hour. The airport is 5 minutes away...This service can easily be done 3 or 4 times an hour (ever 15 or 20 minutes) Individual checking me in was rude and very off putting. Also didn't get a choice on check-in for honors points!
Was a total trap about canceling...
Proximity to airport.
The overall sense was that it was very pleasant with up to date furnishings, and nice big comfortable rooms. Very roomy and comfortable. The only thing was that the shower was not properly cleaned. It had hair on the walls, and was just not acceptable.
The laundry facility was broken - and we needed it daily. One manager in particular, Julian, had a poor attitude for someone working in a hotel. He was constantly passive aggressive finishing everything with a very cheery “have a nice day”! It started to feel surreal. Oh... and the wifi was hopeless and so I needed to change my cell phone plan so that I could use my phone as a hotspot during my stay to get my work done. The management told us to call AT&T ourselves to solve their wifi problem!
Great hotel! Close to the airport, good breakfast.
Beware of plane noise since it is directly beside the airport. I thought convince, no no no! Noise kept me up all night and I had a very early flight out.
Overall, the hotel was great for staying overnight between flights. I had issues reaching the hotel by phone to request the airport shuttle. It took me 4 times to call to get someone pick up the phone. I almost gave up. Once I reached the person on the other end, all issues were resolved though. Thanks!
Overall the property is okay for a one night stay. The property is dated, the ice machine is old, the doors could use a fresh coat of paint and the hallways were dark. The pros to staying in this hotel is that it is extremely close to the airport and they offer an airport shuttle. However, the first room we were given had a strong odor, possibly emitting from the carpet. The clerk apologized and promptly moved us. The second room was better however, the bathroom floor looked as though it hadn't been cleaned as we found some hair.
The hotel and the room appeared to be new and was in really good condition with a modern design.
Beautifully clean. Modern decor. Plenty of space in the room.
This is a standard Hampton Inn, pretty new and much like the one where I stay in Miami. Clean, comfortable and practical. I was disappointed that the normal 24/7 coffee was not available due to the Covid 19 Pandemic but it is nice to have a bright happy looking place to make my overnight comfortable.
Hampton Inn & Suites Houston-Bush Intercontinental Airport places you within a 10-minute drive of Houston Grand Prix and Houston Police Department Museum. This 3-star hotel welcomes guests with 98 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
The 98 rooms have an array of amenities, including sofa beds, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with cable TV. Bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and safes.
Guests staying at Hampton Inn & Suites Houston-Bush Intercontinental Airport enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
Shuttle Service to airport ran only twice an hour. The airport is 5 minutes away...This service can easily be done 3 or 4 times an hour (ever 15 or 20 minutes) Individual checking me in was rude and very off putting. Also didn't get a choice on check-in for honors points!
Was a total trap about canceling...
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and apologize that it didn’t meet your expectations. We hope you will consider staying with us again in the future.
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Proximity to airport.
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future
The overall sense was that it was very pleasant with up to date furnishings, and nice big comfortable rooms. Very roomy and comfortable. The only thing was that the shower was not properly cleaned. It had hair on the walls, and was just not acceptable.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear that you were uncomfortable with the cleanliness of your guest room during your stay. I will address your feedback directly with our team. We hope you will consider staying with us again in the future.
The laundry facility was broken - and we needed it daily. One manager in particular, Julian, had a poor attitude for someone working in a hotel. He was constantly passive aggressive finishing everything with a very cheery “have a nice day”! It started to feel surreal. Oh... and the wifi was hopeless and so I needed to change my cell phone plan so that I could use my phone as a hotspot during my stay to get my work done. The management told us to call AT&T ourselves to solve their wifi problem!
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We do not have anyone named Julian at the hotel and we do not have a guest laundry facility either.
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to hear that you found the hotel to your liking. We hope to see you in the near future!
Great hotel! Close to the airport, good breakfast.
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to hear that you enjoyed our good breakfast , found it convenience location and a great hotel to stay at. We hope to see you in the near future! Until then Happy Travels!
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.