The rooms should be cheaper given the condition of the property.
Check in took a long time as room the reserved room was not available. Front desk person had to check the room manually. The toilet was stuck in flush mode. The drain cover was missing in the sink and the sink drained slowly. The room was on the 3rd floor and the elevator was out of service.
First of all upon arrival We were send to a dirty room blood on the floor piss in the toilet. The list could go on i rather not
We had to buy tissue and the rooms get cleaned once a week
The shower handle was stuck. Called to get it fixed, they never showed up. I could not take a bath while being there
Apparently, there are lots of long-term residents at this hotel, and they like to just hang around outside. It was pretty uncomfortable walking to the room from the car. I also stepped in dog waste on the way up to the room. The room itself was pretty tatty and threadbare, but it seemed clean enough. The guys at the front desk were nice and polite, and seemed genuinely shocked that I was checking in for a short stay. I would strongly encourage you to look elsewhere, even if you just need the room for a little while.
Check-in was quick room was nice and clean had a great sleep checked out no problem value price great thank you
Room needed new sheets but other than that, room was cleaned well, staff was friendly and accommodating, and room was great size.
The man that check me in at the front desk gave me a room got up there and it still had someone else belongings in it I called and he said that he would be right up with a key to another room I waited for him for 15 minutes and he never showed up when I finally go to the office he was very rude and didn't want to give me another room finally after another 20 or 30 minutes he finally gave me another room and it didn't have any towels in this room the shower is leaking all over the bathroom floor and he said no refunds and he doesn't have any more rooms worst experience ever wish I could get my money back or a credit for another hotel elsewhere
It was horrible there were roaches claiming on the walls then on the bed. I want my money back.
No complaints was nice. I have nothing to say the stay was nice
This hotel is more of a temp home to visitors and not for people passing through. The bed was really small and it was very dirty.
My stay at Crossland wasn't as plesent as I think it could have been. When I first walked up to my room I saw other guest smoking what seemed to be weed... They were loud. It reminded me more of a low-income apartment complex than a hotel. The room was smelly and even with room scents the smell never went away. The staff never changed bed linings unless by request and there were loud nieghbors above me. I don't believe I will be staying there again.
I got locked out my room that night comming form my evening out. Went to take a shower next day the water start comming through the shower head and all of sudden stopped after I had soaped my body down with soap. I had to call front desk. The lady came and surely the water stopped. The front desk person had to let me in another room up stairs to take a shower. It was a bad experience.
Well, overall I thought that it was nice. I liked the room...the pillows were a little uncomfortable..but hey...what can you say. lol. One thing that I would say is...instead of order OVERPRICED room service...just go across the freeway to a local resturant and save a couple of bucks! :)
Located in Fairbanks, HomeTowne Studios by Red Roof Houston - Northwest is within a 15-minute drive of popular attractions such as CityCentre and Memorial City Mall. The 145 rooms at this hotel include kitchenettes, refrigerators, and microwaves.
The 145 rooms feature kitchenettes with refrigerators, microwaves, and stovetops. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Stretch out in the soaking tub. Other standard amenities include free long-distance calls, free local calls, and desks. Housekeeping is available on request.
HomeTowne Studios by Red Roof Houston - Northwest features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations.
The rooms should be cheaper given the condition of the property.
Check in took a long time as room the reserved room was not available. Front desk person had to check the room manually. The toilet was stuck in flush mode. The drain cover was missing in the sink and the sink drained slowly. The room was on the 3rd floor and the elevator was out of service.
First of all upon arrival We were send to a dirty room blood on the floor piss in the toilet. The list could go on i rather not
Thanks so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. I’ve spoken with the housekeeping staff to review our cleaning procedures and to make sure this doesn’t happen again.
We had to buy tissue and the rooms get cleaned once a week
The shower handle was stuck. Called to get it fixed, they never showed up. I could not take a bath while being there
Apparently, there are lots of long-term residents at this hotel, and they like to just hang around outside. It was pretty uncomfortable walking to the room from the car. I also stepped in dog waste on the way up to the room. The room itself was pretty tatty and threadbare, but it seemed clean enough. The guys at the front desk were nice and polite, and seemed genuinely shocked that I was checking in for a short stay. I would strongly encourage you to look elsewhere, even if you just need the room for a little while.
Check-in was quick room was nice and clean had a great sleep checked out no problem value price great thank you
Room needed new sheets but other than that, room was cleaned well, staff was friendly and accommodating, and room was great size.
The man that check me in at the front desk gave me a room got up there and it still had someone else belongings in it I called and he said that he would be right up with a key to another room I waited for him for 15 minutes and he never showed up when I finally go to the office he was very rude and didn't want to give me another room finally after another 20 or 30 minutes he finally gave me another room and it didn't have any towels in this room the shower is leaking all over the bathroom floor and he said no refunds and he doesn't have any more rooms worst experience ever wish I could get my money back or a credit for another hotel elsewhere
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. We are constantly working on making sure our hotel is well-maintained and has a comfortable atmosphere.