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Recent guest reviews

My sunglasses were stolen my room wasn’t cleaned until 430 I requested it twice that they didn’t clean up properly

Super beautiful most comfy beds. And amazing customer service . First time here. We’ll be back for sure ❤️

The property overall was ok the staff was very helpful. Also the only parking option was $42 per day Valet which seemed extremely high. I have not received an email copy of my bill so I have no idea what the charges are.

Incredible staff! Wonderful location! Luxurious stay

The staff was very courteous, friendly, and helpful.

I love how attentive the staff was. I really enjoyed my overnight stay. I will be back for sure.

Excellent stay, no complaints. Would recommend it.

Everything about the hotel was excellent, especially the staff. So kind and helpful to us during our stay. We definitely recommend staying here.

Air vents are not cleaned- air quality suffers for it. There is a lot of construction in Downtown Houston these days, so this a must and saves energy. Views out window into filthy light well is a dystopian nightmare. Rooms are small but well laid out, bed was comfortable, was glad to get out of there.

Overall very nice experience. Only complaint is the small, limited number of elevators.

I stayed Nov. 10-12. The front desk was super friendly and quick upon check-in. The room was really nice, clean, updated and comfortable. The only issue was on Friday night after 6pm was a bit of an issue. Several elevators were not working, so I waited over 15 minutes for an elevator. When it did come, it was packed and people were complaining because they were late for wherever they needed to go. The elevators were fixed by Saturday morning. Otherwise, it was a great experience.

Easy, elegant, and provides top-tier customer service. Great location.

Very pleasant experience! The location is very conveniently close to the Galleria where we could shop.

Lovely downtown destination in a classy hotel. Had a really nice stand alone tub in our room. Hotel is right next to the rail though so some nice every 10 minutes as the train goes by. Parking is also expensive.

Very cozy and polite stuff, excellent facilities including fitness, executive lounge etc.

The staff is always very welcoming and friendly. Make you feel like you will have the same stay each time you come back, so very consistent.

Main Street Houston TX

Hotel highlights

  • Walking distance to Discovery Green and Minute Maid Park
  • Onsite dining
  • Spa
  • Health club

Located in Downtown Houston, JW Marriott Houston Downtown is within a 10-minute walk of popular sights such as Discovery Green and House of Blues Houston. This 5-star hotel has 328 guestrooms and offers conveniences like a restaurant, a full-service spa, and a gym.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in local cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 328 air-conditioned rooms feature iPads, refrigerators, and coffee makers. Guests can expect WiFi and 55-inch LCD TVs. Bathrooms have hair dryers, free toiletries, and bathrobes. Other amenities include free newspapers, free local calls, and laptop-compatible safes.


Property features

Guests staying at JW Marriott Houston Downtown enjoy access to a full-service spa, a gym, and WiFi in public areas. Valet parking is available for USD 46 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, a business center, and express check-in.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for JW Marriott Houston Downtown

Everyone (14) Couples (4) Family (6)
1
Family

My sunglasses were stolen my room wasn’t cleaned until 430 I requested it twice that they didn’t clean up properly

By on Sep 19, 2021

Review comment responded on Sep 20, 2021

Thank you for staying with us and for your review. I’m sorry to hear that your experience was not up to expectation. We are currently looking into your feedback and would love the opportunity to welcome you back soon. Warm Regards, Jelle Vandenbroucke General Manager

5
Partner Couples

Super beautiful most comfy beds. And amazing customer service . First time here. We’ll be back for sure ❤️

By on Aug 28, 2021

Review comment responded on Aug 28, 2021

Thank you for staying at the JW Marriott Houston Downtown and for your review! I'm happy to hear you enjoyed your stay and we look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

5
Everyone

By on Aug 24, 2021

5
Everyone

By on Jul 17, 2021

Review comment responded on Jul 28, 2021

Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

3
Family Family

The property overall was ok the staff was very helpful. Also the only parking option was $42 per day Valet which seemed extremely high. I have not received an email copy of my bill so I have no idea what the charges are.

By on Jan 21, 2021

Review comment responded on Jan 21, 2021

Thank you for staying with us and for your review. I’m sorry to hear that your experience was not up to expectation. While the hotel is valet only, should you prefer to park your own vehicle, there are multiple structures/lots in close proximity that we would be happy to assist you with. Because you booked through our partners with Expedia, we do not have your contact information on file. Please let us know where to send your folio to and we would be happy to do so. Warm Regards, Jelle Vandenbroucke General Manager

1
Everyone

By on Jun 23, 2020

Review comment responded on Jun 24, 2020

Thank you for taking the time to review our hotel. We hope to see you again very soon and earn that perfect score

5
Partner Couples Family

Incredible staff! Wonderful location! Luxurious stay

By on Dec 4, 2019

Review comment responded on Dec 4, 2019

Hello! Thank you for your review. Your feedback is very important to us. We are happy to hear that you had a wonderful stay with us and hope to see you again soon. Our Warmest Regards

5
Family

The staff was very courteous, friendly, and helpful.

By on Sep 10, 2019

Review comment responded on Sep 10, 2019

Thank you very much for sharing! Our Warmest Regards

5
Family

I love how attentive the staff was. I really enjoyed my overnight stay. I will be back for sure.

By on Jul 1, 2019

Review comment responded on Jul 18, 2019

Wow! We love what we do an appreciate you so very much! All the Best,

5
Everyone

By on Jun 16, 2019

Review comment responded on Jul 18, 2019

Hey There, We love that you loved us! All the Best, Kyle

JW Marriott Houston Downtown

806 Main Street, Houston, TX 77002
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