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Recent guest reviews

Even though their website says they'll take you "within 3 miles of the hotel", they would not. I flew in and was counting on their shuttle to take me to my class all week. They blamed it on COVID - even though other area hotels were shuttling their guests around. Had to walk 1.5 miles in the rain on Sunday morning to make it to my appointment. I was completely soaked. Then when I asked another day, the staff they "couldn't find the keys to the shuttle" that sat out front the entire week I stayed there. Ended up walking the 25mins each way to my class. Would have taken 5 minutes to shuttle me across the interstate, but everyone was just unwilling. Feel like I was lied to when I convinced them I'd wear a mask & it would just be me in the shuttle when they said they "couldn't find the keys." No sympathy or any attempt to help from the staff. Overall unfriendly & will never stay here again. I'd advise anyone reading this to stay at the Embassy Suites just down the street.

Only reason I didn’t give the room a “terrible face” is because its located technically out of the city’s hustle and bustle and also physically appealing. Clean?? They only clean every 3 days. We put some seafood we were tired of eating outside of our room and it sat for 3 days. (Did it as a test) Each time I ate leftovers downstairs I threw my trash in the same exact trash can. Same trash from Friday was in it. Today is Monday. The room was fine when we got here, and so was the rest of the area. Im assuming they cleaned that Friday and only planned to clean again Monday afternoon. The biggest problem is THIS IS ALL DURING A PANDEMIC...

I always stay here when I come to Houston. I wish they had free coffee in the lobby. There’s Starbucks coffee at the lobby bar but it’s not complimentary.

I always stay here when I’m in Houston. I love the location and convenience.

Clean quiet rooms. Nice bar and food with friendly wait staff.

Room was clean and comfortable but there was LOUD freeway noise! Checkin clerk was not very helpful. No luggage cart was seen in the area and he did not offer to find us one. Ordered the continental breakfast from room service and only received orange juice and coffee - no pastries. Not up to the service we have enjoyed at other Marriott locations

Hotel room was cancelled before we could check in, without my approval.

Hotel was nice every thing was good staff was wonderful they made a mistake on my reservation but they were able to change it at no cost wonderful service

I was awakened by some on going loud noise from some guy doing work in the hallways in the hotel that caused me to check out earlier than I expected.

Staff was amazing. Check in was smooth and room service was great.

The hotel and room are of great quality, cleanliness, and comfort. However, much of that is taken back because of staff and/or policies of the hotel. They advertise and even comment on availability of wifi and breakfast to guest. They do not let you know these services are not complimentary and have a pretty high cost on them, although, they are of no better quality than most hotels at the same level that offer as complimentary. If told up front, it would be much better received even if not used. To suddenly hit a guest with cost unexpectedly while traveling is never good customer service.

This is a nice hotel. Fair price for breakfast buffet (High priced breakfast is a pet peeve of mine).

I always stay at this hotel when I'm in the Houston area. It's close to everything I need to attend with several restaurants close by.

We stayed over Christmas, which is probably why the staff was thin, and the only thing negative I would say is that it seemed like the staff at the bar was always missing, whether I was looking for Starbucks in the morning or a nightcap at night. Besides that, we had a great stay, it was completely clean, up to date and I would definitely recommend the hotel. I hope we will be able to stay again!

Lack of communication between shift change front desk. Was told at checking would be charged walk in rate and given free perks such as Internet and breakfast. Breakfast closed before time on board.

I booked three nights at this hotel, but I had to move to a different hotel after one night because the entire property smelled strongly of chemicals that I had a headache and burning eyes and sinuses that only cleared after I left! The desk offered to switch rooms, but the chemical fumes where everywhere! - when I asked for a refund of my 2 nights, I was told there was no manager on site, so I called back 4 times leaving msg and no call back! I am very disappointed that a Marriot would have such poor service, in addition to such unacceptable accommodations.

Staff was very rude and didn't present quality service. Room temperature was awful. Bedding blanket and sheets had stains and were not clean.

Katy Freeway Houston TX

Hotel highlights

  • Free parking
  • Fitness center
  • WiFi in rooms and public areas (fees apply)
  • Business center

Located in Energy Corridor within a mile (2 km) of TopGolf Houston, Houston Marriott Energy Corridor is within a few miles (5 km) of Texas Children's Hospital West Campus. This 206-room, 4-star hotel welcomes guests with in-room amenities like living rooms, refrigerators, and coffee makers.


Rooms

All 206 air-conditioned accommodations feature living rooms. 45-inch TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other standard amenities include refrigerators, coffee makers, and free local calls. Weekly housekeeping is available.


Property features

Guests of Houston Marriott Energy Corridor enjoy a fitness center, WiFi in public areas, and a business center. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Concierge Room, Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Houston Marriott Energy Corridor

Everyone (15) Couples (4) Business (1) Family (2)
5
Everyone

By on Jan 13, 2021

Review comment responded on Jan 24, 2021

Dear Earl, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Houston Marriott Energy Corridor, and we look forward to welcoming you back soon. Sincerely, Mario Cuevas, General Manager

5
Everyone

By on Dec 5, 2020

Review comment responded on Dec 7, 2020

Dear Guest, we are thrilled you had an excellent stay at Houston Marriott Energy Corridor and appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Mario Cuevas, General Manager

1
Business Business

Even though their website says they'll take you "within 3 miles of the hotel", they would not. I flew in and was counting on their shuttle to take me to my class all week. They blamed it on COVID - even though other area hotels were shuttling their guests around. Had to walk 1.5 miles in the rain on Sunday morning to make it to my appointment. I was completely soaked. Then when I asked another day, the staff they "couldn't find the keys to the shuttle" that sat out front the entire week I stayed there. Ended up walking the 25mins each way to my class. Would have taken 5 minutes to shuttle me across the interstate, but everyone was just unwilling. Feel like I was lied to when I convinced them I'd wear a mask & it would just be me in the shuttle when they said they "couldn't find the keys." No sympathy or any attempt to help from the staff. Overall unfriendly & will never stay here again. I'd advise anyone reading this to stay at the Embassy Suites just down the street.

By , from Colorado on Nov 27, 2020

Review comment responded on Nov 28, 2020

Dear Chad, thank you for your review. We regret your disappointment with our shuttle service not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We look forward to providing our full services again once it is safe for our guests. Sincerely, Mario Cuevas General Manager

5
Everyone

By on Sep 13, 2020

Review comment responded on Sep 17, 2020

Dear Guest, thank you for your fabulous rating and for letting us know your stay at Houston Marriott Energy Corridor was exceptional. It was a pleasure having you, and we look forward to welcoming you again in the near future. Sincerely, Mario Cuevas, General Manager

2
Partner Couples

Only reason I didn’t give the room a “terrible face” is because its located technically out of the city’s hustle and bustle and also physically appealing. Clean?? They only clean every 3 days. We put some seafood we were tired of eating outside of our room and it sat for 3 days. (Did it as a test) Each time I ate leftovers downstairs I threw my trash in the same exact trash can. Same trash from Friday was in it. Today is Monday. The room was fine when we got here, and so was the rest of the area. Im assuming they cleaned that Friday and only planned to clean again Monday afternoon. The biggest problem is THIS IS ALL DURING A PANDEMIC...

By , from Ga on Sep 7, 2020

Review comment responded on Sep 8, 2020

Dear Guest, we take pride in providing a great stay for all our patrons; therefore, we apologize for your disappointing experience. Everything we do is in your best interest, so we appreciate your patience at this time. We thank you for your valuable feedback and hope you will give us another chance to regain your trust. Sincerely, Mario Cuevas, General Manager

5
Partner Couples

I always stay here when I come to Houston. I wish they had free coffee in the lobby. There’s Starbucks coffee at the lobby bar but it’s not complimentary.

By on Feb 16, 2020

Review comment responded on Feb 16, 2020

Dear Guest, we are thrilled to read you had a pleasant stay with us and that you loved our refreshing accommodations as well as courteous service. It was a pleasure hosting you, and we look forward to welcoming you back to the Houston Marriott Energy Corridor, for another outstanding experience. Sincerely, Mario Cuevas, General Manager

5
Partner Couples

I always stay here when I’m in Houston. I love the location and convenience.

By on Jan 12, 2020

Review comment responded on Jan 12, 2020

Dear Guest, we are delighted you had an outstanding stay at the Houston Marriott Energy Corridor and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Mario Cuevas, General Manager

5
Business Business

Clean quiet rooms. Nice bar and food with friendly wait staff.

By on Oct 30, 2019

Review comment responded on Oct 30, 2019

Thank you for staying with us! Your comments are appreciated!

3
Everyone

Room was clean and comfortable but there was LOUD freeway noise! Checkin clerk was not very helpful. No luggage cart was seen in the area and he did not offer to find us one. Ordered the continental breakfast from room service and only received orange juice and coffee - no pastries. Not up to the service we have enjoyed at other Marriott locations

By on Dec 17, 2018

Review comment responded on Dec 21, 2018

Dear Valued Guest, Thank you for reviewing our hotel and mentioning how much you enjoyed your room. We are very sorry that the outside noise bothered you, and you had issues with our front desk staff. We will be sure to review the issues you had with our staff, and we hope you will give us another opportunity to provide you with the stay you deserve. Sincerely, General Manager

1
Everyone

Hotel room was cancelled before we could check in, without my approval.

By on Dec 10, 2018

Review comment responded on Dec 15, 2018

Dear Valued guest, We would like additional information regarding your stay. Please contact us with specific information, so that we may rectify the situation. Thank you for taking the time to inform us!

Houston Marriott Energy Corridor

16011 Katy Freeway, Houston, TX 77094
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