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Sheraton North Houston at George Bush Intercontinental

3.5 out of 5.0

Recent guest reviews

I wasn’t a pleasant experience. The room had many issues.

Enjoyable nights, pleasant room ,sheraton club was nice With personalized access.

Love the hotel, free transportation to airport ,but they forgot the 2:50am wake up call

I will recomend to book on this great hotel to everyone

Got to this hotel at 10pm on a Saturday after landing at IAH. The line had about 15 parties waiting with only two staff at the counter. 90 mins later, came to realized the place was overbooked due to an airlines flight cancellation(s). So the hotel had to satisfy the airlines contract they had by putting all of those who were sent by the airlines into rooms. So customers like me who had an actual reservation that's been paid for, would have to go to another Sheraton location because they gave all the rooms away even the ones who had reservations. Then I had to go to another Sheraton about 25 mins away... that was 2 am already. Will never ever stay at this location again... highly unlikely will stay with Sheraton again. Dear Orbitz, this is borderline scamming, I would suggest you to not to do businesss with Sheraton.

I liked the overall lay-out and convenience of the location. My wife and I felt safe at the location. Would recommend this hotel to others.

Short stay but beyond my expectations. Cleanliness was of hotel and rooms were of the highest standards. Close to airport. Would definitely recommend and anticipate staying here again.

Service was great. Everything about our stay was great from the staff that greeted us upon arrival to the clean room. The only thing we were a bit taken back about was that the tub was in great need to reglazing. And the air conditioning unit was entirely too loud.

It was a 1 day stay but It was a good one, clean, secure, easy access to and from the airport with a helpful staff.

I liked the hotel. My first stay in a Sheraton as far as I can recall. I'd go back. I enjoyed it. Checkin was quick and so was checkout. The room was nice and clean and the hotel looked fairly modern but somehow still felt "strange" to me with the use of space. Likely due to the architectural design. Most modern hotels seem to be more open in my opinion. This one had some oddly placed walls in the lobby and what not.

After a 14 hour flight from NZ we were exhausted and stayed here two nights to get caught up on sleep and time change. Very comfortable and quiet stay.

Th hotel was clean and very aesthetically pleasing.

Nice and quiet. Very comfortable and luxury, bed was huge, everything was up to date, granite, no moldy walls or nasty tile

Terrible matresess, no kids chair the whole 600 plus room hotel only had one belive it or not. Cheap room service everytime we were short of toilet paper, water, coffee and toiletries. Some of the staff are very diligent but they have a long way to go and a lot to achieve to become at least a 4 star hotel.

no problems others than the toilet paper. great staff, etc

The room was clean and comfortable. Also quiet. The food was good and not expensive. Same with the bar prices. Lots of other restaurants and nightlife in the area just an Uber ride away. The shuttle to and from the airport is on-time.

My friend is allergic to down and we requested polyester comforters and pillows. Usually not a problem as we called ahead. We arrived late in the evening and the room of course had down. We requested that it be removed. They took hours and they acted as though this was our fault. The room service was even worse. It took 3 hours after that to get our dinner. Worst hotel experience I've had so far.

We were in out of the Hotel because of business, but when we were there we didn't want to leave

It's a ~10 minute shuttle drive from the airport, otherwise couldn't have asked for better.

Room excellent.Poor staffing.Seemed not trained enough....

Room options

Club Room, Business Lounge Access

King 1 | Sleeps 4

Junior Suite

King 1 | Sleeps 4

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Sheraton North Houston at George Bush Intercontinental

Everyone (24) Business (19) Couples (8) Family (7) Other (2) Friends (1)
2

bad experience

Everyone

I wasn’t a pleasant experience. The room had many issues.

By , from Ponce, PR on Nov 5, 2017

4
Everyone

Enjoyable nights, pleasant room ,sheraton club was nice With personalized access.

By , from texas on Sep 18, 2017

3

great hotel

Everyone

Love the hotel, free transportation to airport ,but they forgot the 2:50am wake up call

By , from Vancouver,Canada on Aug 29, 2017

5

awesome hotel

Everyone

I will recomend to book on this great hotel to everyone

By , from Cleveland, OH on Aug 23, 2017

1

giving away your reservation to the airlines

Everyone

Got to this hotel at 10pm on a Saturday after landing at IAH. The line had about 15 parties waiting with only two staff at the counter. 90 mins later, came to realized the place was overbooked due to an airlines flight cancellation(s). So the hotel had to satisfy the airlines contract they had by putting all of those who were sent by the airlines into rooms. So customers like me who had an actual reservation that's been paid for, would have to go to another Sheraton location because they gave all the rooms away even the ones who had reservations. Then I had to go to another Sheraton about 25 mins away... that was 2 am already. Will never ever stay at this location again... highly unlikely will stay with Sheraton again. Dear Orbitz, this is borderline scamming, I would suggest you to not to do businesss with Sheraton.

By , from Providence, RI on Jul 18, 2017

5

great location and good service. friendly staff.

Everyone

I liked the overall lay-out and convenience of the location. My wife and I felt safe at the location. Would recommend this hotel to others.

By , from Iowa on Jun 7, 2017

5
Everyone

Short stay but beyond my expectations. Cleanliness was of hotel and rooms were of the highest standards. Close to airport. Would definitely recommend and anticipate staying here again.

By on Mar 15, 2017

4

nice hotel. very comfortable bed. friendly staff.

Everyone

Service was great. Everything about our stay was great from the staff that greeted us upon arrival to the clean room. The only thing we were a bit taken back about was that the tub was in great need to reglazing. And the air conditioning unit was entirely too loud.

By on Mar 8, 2017

4

short stay

Everyone

It was a 1 day stay but It was a good one, clean, secure, easy access to and from the airport with a helpful staff.

By , from Seattle on Feb 20, 2017

4

very convenient

Everyone

I liked the hotel. My first stay in a Sheraton as far as I can recall. I'd go back. I enjoyed it. Checkin was quick and so was checkout. The room was nice and clean and the hotel looked fairly modern but somehow still felt "strange" to me with the use of space. Likely due to the architectural design. Most modern hotels seem to be more open in my opinion. This one had some oddly placed walls in the lobby and what not.

By , from Huntsville, AL on Feb 14, 2017