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Recent guest reviews

The staff was quick and friendly, also quick to answer questions. The hotel was close to everywhere we needed to go. They offered a shuttle which went 2-3 miles which was nice, wish it went a little further. All in all, great price and hotel.

Hotel room doors were dirty ,’ pool water was green the hot tub was brown , they complained the whole time about no towels being available

Spacious lobby, lounge, and long hallway. We were babysitting our grand twins and needed space to walk around. Their parents were moving all day from one apartment to another. We’ve been to this hotel once before and had the same problem both times: the AC adds a good amount of humidity that we consider uncomfortable. Makes one sweat.

I had to cancel my reservation

Customer service was the worst ever. Also no towels or soap in room. Seemed like they did not finish getting it ready for us.

Really bad

Even though I prepaid and chose kig bed rm days in advance they assigned us to a different rm saying they are booked. The room had a very bad smell ( smell of overflowed toilet ! We had to cut our stay short and moved to another hotel. Thanks Orbitz they helped a lot.

The location is perfect for NRG events and overall this is a nice place to stay. My only knock is that it’s an older hotel and it shows in the rooms/bathrooms.

This hotel was perfect for our visit. We were able to walk over to the stadium and that saved us so much time. The room was spacious and clean.

Nice hotel, within easy walking distance to the NRG stadium.

The hotel is decent. The telephone in the room did not work. Air conditioning stopped working and had to be switched to another room. Both rooms weren’t the cleanest. Spots on the mirror and faucet from previous guest brushing their teeth. Soap wrappers left on the floor and no face towels. The price of the breakfast Buffet isn’t worth it. I ordered the banana crunch french toast one morning and was served soggy bread. The manager did take care of the breakfast. Overall hotel is ok. The location is great if you’re going to a game.

Kirby Dr Houston TX

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Mobil, Roll Shower)

1 King Bed | Sleeps 2

Suite, 1 Bedroom

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Accessible (Mobil, Tub)

2 Double Beds | Sleeps 4

Guest reviews for Holiday Inn Houston S - Nrg Area - Medical Center, an IHG Hotel

Everyone (13) Couples (2) Business (1) Family (6) Friends (2)
4
Family Friends

The staff was quick and friendly, also quick to answer questions. The hotel was close to everywhere we needed to go. They offered a shuttle which went 2-3 miles which was nice, wish it went a little further. All in all, great price and hotel.

By on Apr 26, 2022

Review comment responded on May 9, 2022

Dear Baldwin, Thank you for sharing your wonderful feedback with us. We appreciate you staying with us. It brings us a lot of pride and delight to hear that your recent experience with us exceeded your expectations and you enjoyed the overall product and services. We indeed enjoy every effort to ensure providing a homely and comfortable environment for our guests at the hotel. It is very rewarding for all of the team to receive such positive comments. We are absolutely delighted to note your appreciation for all aspects of your experience with us including the personal attention extended by our team . A positive guest experience is something our staff takes great pride in, so we value your feedback. We really do appreciate you for taking the time to share your feedback with us and do look forward to the pleasure of serving you during your many more future stays with us. Sincerely, Team Holiday Inn

4
Everyone

By on Dec 4, 2021

5
Everyone

By on Oct 25, 2021

2
Family with small children

Hotel room doors were dirty ,’ pool water was green the hot tub was brown , they complained the whole time about no towels being available

By on Sep 7, 2021

Review comment responded on Sep 7, 2021

Thank you for you review we sincerely apologize for the issues you had during your stay with us . Our pool is undergoing maintenance at the moment.

3
Everyone

By on Aug 10, 2021

4
Partner Couples

Spacious lobby, lounge, and long hallway. We were babysitting our grand twins and needed space to walk around. Their parents were moving all day from one apartment to another. We’ve been to this hotel once before and had the same problem both times: the AC adds a good amount of humidity that we consider uncomfortable. Makes one sweat.

By on Jun 25, 2021

5
Partner Couples Business Business

I had to cancel my reservation

By on Jun 25, 2021

5
Everyone

By on Jun 10, 2021

1
Family Friends

Customer service was the worst ever. Also no towels or soap in room. Seemed like they did not finish getting it ready for us.

By on Apr 27, 2021

1
Family

Really bad

By on Apr 23, 2021

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