Please don’t ask for a late check out. Housekeeping came every hour even after we told them we will be doing a check out they still came knocking at the door. I think it starts with the communication with the front desk. Who ever we spoke with did not reply that info back to the other front desk staff nor the housekeeping. - Do better people! I asked to speak to a manager but the manager was of course off on Sunday and I was to email her.
Property was spacious and had nice (but old) features and decor.
Parts of the building is looking run down. Otherwise communication was great staff was nice.
Location is great. The interior is modern and clean. Staff are very friendly. Convenient location. Very close to good restaurants. Only complaints is our bed was very uncomfortable
I didn't like the room it smelt like wet carpet .I switched rooms it was still bad I . The property has really went down I stayed there years ago and it was nice. The property is outdated a has a wet mold smell .
Everything was great! The only issues I had this time around because this was my second time is my closet door was missing and the smell of mildew downstairs near the gym indoors and headed to the pool. The rooms were clean well though.
I enjoyed the views and the service. I would definitely stay there again. It was close to so many attractions for visitors .
Location, price, installations, cleanest. I like this hotel very much. Thank you
The place is under staffed. I guess they gonna let unemployment pay their workers. The pool was closed cause of staffing the restuarant was close cause of staffing. I guess since they feel they are not gonna make a profit the government will pay for the employee not at work even as more stuff open up a orice reduction is need for the condition of the property. Need updates and the 10th floor has a odd odor. It is in a nice location. Seems like the owners do not want to spend proper money to update it. Need to staffup to get stuff opened so people can enjoy their stay
Nice lake view. Pool was open, but had cold water with tree leaves.
View was awesome, except for fog this morning. Nice bed and pillows.
This hotel was LOVELY! My family enjoyed everything about our stay. If we are in the area again this will be our go-to hotel. The only issue I had was with the beds.They are really small to say they are queen size beds. That's the only issue I had with the room. We stayed here to go to the Winter Christmas Lights which we enjoyed by the way. It was gorgeous! If you attend purchase your tickets before you go. The lines we very long.
While we did not stay on property much as we were visiting family in the area, the hotel was beautiful, nice views and accommodating staff. I would stay again if in the area.
I had to change rooms three times during my five-night stay. The hotel was old and you could tell. Hallways smelled badly. Molded sheets in several rooms, terrible ants in one room, phones were down the entire time I was there.
Located in Nassau Bay, Hilton Houston NASA Clear Lake is adjacent to Johnson Space Center - NASA with other popular attractions like Space Center Houston within a within a few miles (5 km). This 242-room, 3.5-star aparthotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM.
Each apartment has an array of amenities, including a refrigerator, a coffee maker, and a laptop-compatible safe. A 42-inch flat-screen TV comes with cable channels, and guests can stay connected with wired Internet and free WiFi. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an ironing board and a desk.
Guests of Hilton Houston NASA Clear Lake have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a terrace.
Please don’t ask for a late check out. Housekeeping came every hour even after we told them we will be doing a check out they still came knocking at the door. I think it starts with the communication with the front desk. Who ever we spoke with did not reply that info back to the other front desk staff nor the housekeeping. - Do better people! I asked to speak to a manager but the manager was of course off on Sunday and I was to email her.
Hi Christi, please accept my sincerest apologies for the disturbances caused by our staff. We will address this concern by refreshing our Front Desk and Housekeeping departments training. We appreciate your feedback!
Thank you, James
Property was spacious and had nice (but old) features and decor.
Thank you for your feedback, Rickie! Please come back soon!
Parts of the building is looking run down. Otherwise communication was great staff was nice.
Thank you, Cassandra, for your feedback. We apologize you felt some of the building areas were not up to your expectations. On a positive note, we are happy to learn you enjoyed our staff service!!
Location is great. The interior is modern and clean. Staff are very friendly. Convenient location. Very close to good restaurants. Only complaints is our bed was very uncomfortable
Hi Maxcie, thank you for your rating and very detailed review! Please come back soon!
Thank you for your feedback, Kyoung!
I didn't like the room it smelt like wet carpet .I switched rooms it was still bad I . The property has really went down I stayed there years ago and it was nice. The property is outdated a has a wet mold smell .
Reginald, Thank you for your review. We continue to work towards our future renovation date. In terms of the carpet issues you faced I insure you that the vast majority of our guest rooms are in good working order. I am sorry we were not able to meet your expectations. Yours in service, Bill Dalleske General Manger
Everything was great! The only issues I had this time around because this was my second time is my closet door was missing and the smell of mildew downstairs near the gym indoors and headed to the pool. The rooms were clean well though.
Sheryl, Thank you for your business. Sorry to hear about the closet door and odor in the gym area. We will look into this and have it resolved. Yours in service, Bill Dalleske General Manager
I enjoyed the views and the service. I would definitely stay there again. It was close to so many attractions for visitors .
Sheryl, Thank you for your reivew. We are very close to local attractions such as the space center and Kemah boardwalk. Thank you for noticing and mentioning this on a review. Yours in service, Bill Dalleske General Manager
Thank you, Joseph, for your 4 star rating!