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Recent guest reviews

Great stay looking forward to returning hope they continue the great service

Bed sheets were dirty and pillow cases were stained. There was no blow dryer in the bathroom. I requested one but after 30 min of waiting I was told there was none available. The room was very hot even after adjusting the ac. Overall, the rooms are outdated.

Eeverthing in this hotel is wonderfuel. The location is perfect close t galleria

Beautiful property in great location away from the traffic of the galleria.

Loved the aesthetic of the property only real disappointment was the quality of the bed. Old/hard/noisey mattress. Most uncomfortable hotel sleep ever, it made me glad I was only staying for one night. The room itself was spacious, clean, and nice looking.

Staff was friendly and efficient. Room was nice. Shower needed an update.

Coffee maker in room wasn’t working. Overall room had a musty smell.

Our over all experience was positive. The bathroom had kind of dirt/blood? Smudge on the bathroom corner of the floor near the tub and door As well as black mold in the cocking of the tub. I also wish we had had a refrigerator in the room.

Very disappointed of the cleaning, for a high end hotel like this. We had 3 rooms and they all were dirty. It was obvious housekeeping has not idea of what clean room looks like. Mold start building in toilet and showers. Dust everywhere.

My brother and I stayed for 8 days and the staff could not have been better. The food was great and the pool relaxing. Every morning we started ourday with coffee from the gift shop whete we were greated with a warm smile. The concierge was also very knowledgeable and helpful. I will be back.

Courtesy car provided to nearby meeting. Staff friendly and helpful.

Great stay very nice. Nice hotel.

We were here only one night but would definitely stay here again. Lobby was beautifully decorated for Christmas. Room was nice and clean. We were able to get the hotel car to take us to dinner and pick us up. Staff was courteous and professional. Crowning glory for me, though, was the super comfy bed.

Nice hotel but not accessible for transportation,and everything. you need an ahead schedule for the shuttle bus to take you to Galleria Mall which not advisable for an average person.. Public place like walmart is very far from the hotel.

My wife and i travel a lot and we always considered the Omni a reliable brand. This recent experience has resulted in the removal of Omni from our goto list. The major problem came with house keeping failing to have our room made up by 4 pm. But it was my interaction with hotel staff that did things in. The front desk and the housekeeping manager didnt seem to understand our dissatisfaction and responded that there is no set time that the rooms will be made. These conversations were at 4pm. So, am i expecting too much? Maybe so, to better match my expectations with the brand quality that i am looking for, i will no longer consider an Omni property. Problem solved.

Very nice lobby area. Rooms are very good. High room service surcharge. Very good self parking garage. Very nice over all.

Riverway Houston TX

Hotel highlights

  • Onsite dining
  • Spa
  • Nightclub
  • 2 outdoor pools

Located in Uptown within a mile (2 km) of Houston Arboretum and Nature Center, Omni Houston Hotel is within 2 miles (3 km) of other popular sights such as Uptown Park. This 378-room, 4.5-star hotel has 2 outdoor pools along with a full-service spa and 2 restaurants.


Dining

Enjoy dining at Birdies, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.


Rooms

Omni Houston Hotel's 378 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect to find WiFi and 49-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other amenities include safes, phones, and ironing boards.


Property features

Guests of Omni Houston Hotel have access to a full-service spa, 2 outdoor pools, and a nightclub. Parking is available for USD 24 per night (USD 34 per night for valet parking), and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and WiFi in public areas.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Executive Suite, 1 King Bed

King 1 | Sleeps 3

Premier Room, 1 King Bed, Pool View (Signature)

King 1 | Sleeps 3

Premier Room, 2 Queen Beds (Signature)

Queen 2 | Sleeps 4

Guest reviews for Omni Houston Hotel

Everyone (13) Couples (2) Business (1) Family (5)
5
Business Business Travelers

Great stay looking forward to returning hope they continue the great service

By on Oct 13, 2019

Review comment responded on Oct 14, 2019

Thank you for taking the time to share your experience related to your recent stay at our hotel. We look forward to welcoming you back to the Omni Houston Hotel the next time your travels bring you this way.

4
Everyone

By on Jul 30, 2019

Review comment responded on Jul 31, 2019

Thank you for taking the time to share your experience related to your recent stay at our hotel. We look forward to welcoming you back to the Omni Houston Hotel the next time your travels bring you this way.

1
Partner Couples

Bed sheets were dirty and pillow cases were stained. There was no blow dryer in the bathroom. I requested one but after 30 min of waiting I was told there was none available. The room was very hot even after adjusting the ac. Overall, the rooms are outdated.

By on Jul 22, 2019

Review comment responded on Jul 26, 2019

Thank you for taking the time to share your experience related to your recent stay at our hotel. We apologize for not meeting all your expectations. We hope to have a new opportunity of welcoming you back to the Omni Houston Hotel the next time travels bring you this way.

5
Families Families

Eeverthing in this hotel is wonderfuel. The location is perfect close t galleria

By on Jun 23, 2019

Review comment responded on Jun 25, 2019

Thank you for sharing your experience at our property. We appreciate the opportunity. We hope to see you again in the near future.

5
Everyone

Beautiful property in great location away from the traffic of the galleria.

By on May 27, 2019

Review comment responded on May 31, 2019

Thank you for taking the time to share your experience related to your recent stay at our hotel. We look forward to welcoming you back to the Omni Houston Hotel the next time your travels bring you this way.

5
Friends

Loved the aesthetic of the property only real disappointment was the quality of the bed. Old/hard/noisey mattress. Most uncomfortable hotel sleep ever, it made me glad I was only staying for one night. The room itself was spacious, clean, and nice looking.

By on May 24, 2019

Review comment responded on May 24, 2019

Thank you for taking the time to share your experience related to your recent stay at our hotel. We apologize for the challenges encountered in your room. We will work on this matter immediately. We look forward to welcoming you back to the Omni Houston Hotel the next time travels bring you this way.

5
Partner Couples

Staff was friendly and efficient. Room was nice. Shower needed an update.

By on May 10, 2019

Review comment responded on May 12, 2019

Thank you for taking the time to share your experience related to your recent stay at our hotel. We apologize for not meeting all your expectations. We hope to have a new opportunity of welcoming you back to the Omni Houston Hotel the next time travels bring you this way.

3
Everyone

Coffee maker in room wasn’t working. Overall room had a musty smell.

By on Apr 14, 2019

Review comment responded on Apr 16, 2019

Thank you for your feedback. We appreciate the opportunity to serve you. . We apologize for the challenges you encountered. We hope to see you in the near future.

4
Everyone

By on Apr 5, 2019

Review comment responded on Apr 6, 2019

Thank you for taking the time to share your experience related to your recent stay at our hotel. We look forward to welcoming you back to the Omni Houston Hotel the next time your travels bring you this way.

4
Everyone

By on Apr 2, 2019

Review comment responded on Apr 3, 2019

Thank you for taking the time to share your experience related to your recent stay at our hotel. We look forward to welcoming you back to the Omni Houston Hotel the next time your travels bring you this way.

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