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Hampton Inn Houston - Brookhollow

2.5 out of 5.0

Recent guest reviews

I found myself in this property's driveway having no plans to be here at all. Houston's traffic had been moving at snail speeds for a period of hours such that I was willing to take a no-show charge for a room reserved down the road. I was looking for any place that gets me off this road, and much to my surprise a property appears where I normally gather points. So, when I walked in the door and rack rate was a very reasonable amount I was delighted to check in and stay for a while. This place is aged, but it's all Hampton, and it met all Hilton standards I could tell. The condition of the room and furnishings could only be described as good. When you're not looking for problems it's very easy to never notice them if they are present. I'm an early bird and of course I was down in the lobby long before breakfast starts looking for something to drink. They had their coffee ready with all the expected flavoring things. And, their breakfast person was still getting ready but very kindly poured me an orange juice which I greatly appreciated. Their breakfast was decidedly Hampton and on this day they had sausage, eggs, and home fries. They had all the carbohydrates anyone would want to kill themselves and the standard help yourself waffle iron. For what they intend to serve it was as good as it ever is and I was happy with it. The desk staff was kind, courteous, and efficient, and I had nothing at all to be concerned with. I would come back to this place if there ever were a need, but that's unlikely. I would recommend it to another for what the brand intends to do. The only thing I saw that really needed improvement was either power wash the building or paint it as it's age is showing on the outside. Nothing about it was in badly eroded condition, but I know that all Hilton brands are expected to maintain an appearance of brand new and this one isn't quite doing that.

Have stayed here in the past and this hotel is starting to feel well worn. I know this is a very busy area and it doesn't seem that the hotel is keeping pace with its surroundings. The bathroom fixtures and furniture in the room shows its age and its not aging gracefully. The staff seemed very un-personable. The breakfast was as to be expected but nothing more.

I've stayed in hundreds of Hampton Inns, and they're always my choice when I'm on the road. This was a really bad experience, though. The biggest issue was that the deadbolt on my room didn't work correctly. Instead of being easy to throw the latch, I had to use all of my strength to get the lock completely engaged. When I complained the next morning, the staff at the front desk acted like it wasn't a big deal, but promised to fix it. However that night, I couldn't get the lock more than halfway engaged, which means that the door wasn't completely locked. When I complained at checkout, again nobody seemed to think that guest safety was important. Also, I was bitten by an insect while I was asleep, which is worrisome. And a minor thing-- there were not pads or pens in the room. In a business hotel, pads and pens area must. This was a seriously disappointing stay. I'll be looking at other Hampton Inns the next time I have to go to Houston.

Our stay here was very pleasant. The staff was great and the breakfast was delicious (as always). My only complaint was that there was some sort of construction going on near the hotel and it woke me up early, however, that is no fault of the hotel. Houston seems to have a lot of construction going on right now, so I expect this could/would have happened anywhere.

I stay at several Hampton Inns in different places every year, and this one is probably more in need of an update than any I've been in lately. Room carpet is stained, furnishings are dated and cheap looking, walls look dingy, and the TV is small and initially put up a fight before eventually working correctly. Offsetting that is that the bathroom was very clean and in good condition, the bed was comfortable, and additional electrical and USB power outlets had been installed at the desk and one side table for all your plug-in stuff. The hotel is located in an industrial area next to a freeway and roads with heavy traffic and construction. Despite that it was reasonably quiet. You will need a car as there is one restaurant next door and that's about it for anything in walking distance. The customer service was very good. One night cost $182 with tax (base rate of $155) which seems a bit much.

The Hilton chain is always a superior choice! They provide a very clean and secure environment! They also have great people to help you in any way you may need! So, it’s a clean place and you don’t have to worry about security, coupled with excellent employees...this is always their winning formula!!

Great customer service and staff. 1 day. I would recommend this hotel to family and friends. The room was very clean. Smelled really good and the bathroom was very clean. I would go back there again. If, I have family or friends coming over from out of state or country, I would recommend them this hotel.

I tend to stay allot in Hampton inns, but this was the worse I've ever stayed in, and would tell anyone not to stay in this places. The hotel is very dated, rooms smell, and to much traffic due to the road construction right outside the hotel which I wasn't told about

Great hotel for the money- staff always eager to help. Usually stay here once a month or so and staff always try to ensure my stay is great. Only able to stay one night this trip due to being sold out because of hurricane Harvey.

The manager on duty was very welcoming and gave us complimentary water. The hotel was very nice, clean, and the bed was very comfortable. Great shower head and lots of hot water. Very good breakfast! Cheese omelettes, gravy, potatoes, fruit, yogurt and assortment of juices and breads. Nice pool. We were in this area two years and I was surprised that the freeway construction was still underway so there is a bit of a challenge to get in on the frontage roads. I was concerned about construction noise at night but it was not an issue.

12909 Northwest Fwy Houston TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Fairbanks, Hampton Inn Houston - Brookhollow is within a 15-minute drive of popular attractions such as Memorial Park and The Galleria. This 81-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. Houston Graduate School of Theology is also nearby.


Dining

Start your day off right with a free hot/cold buffet breakfast.


Rooms

The 81 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free local calls. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests of Hampton Inn Houston - Brookhollow have access to an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed

King 1 | Sleeps 3

Room, 1 King Bed with Sofa bed (Study)

King 1 | Sleeps 4

Room, 2 Queen Beds

Queen 2 | Sleeps 5

Suite, 1 King Bed, Jetted Tub

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 332 reviews