Nice and bé safe
Just right by the highway. No outdoor area.
We were very disappointed when we arrived at this hotel. The hotel and room did not look at pictured. This hotel is in need of renovation. However, the hospitality was great.
The hotel needs some upgrade.
It was great
Nice decor. The beds were very small
Large and comfortable room. Faced on the back side so quiet. Nice staff.
Hotel staff were nice, hotel very pretty and with an upscale look, just don’t go by any details on their website because it’s not updated!
This was meant to be a 4 star hotel. The hotel was dirty!!!! The optics were nothing like the ones on the website. I wouldn’t give the Royal Sonesta Houston Galleria a 2 star rating. The mirror in the bathroom was stained, the bathroom had no ventilation, the carpet in the rooms were also stained and carpet in the hallway of my floor smelled, the paint was peeling from the ceiling the rooms, even the baseboards needed had dirt and cracks. At first I thought it was just my room but I had my room switch from the 5th floor to the 15th and it was the same. My friend also stayed on a different floor and his was also bad as well. The gym and pool looked looked horrible. I glanced at it once and didn’t even bother to check it or the hot tub out. Nothing looks liked the pictures from the website. I felt liked someone did a bait and switch on me. The only good thing about that hotel about the hotel was the staff. The people were extremely nice. The hotel was in the perfect location. There’s so many things to do in that area and it’s more than 15 mins from most attractions and around the corner from the galleria mall.
Front desk was not welcoming, rather annoyed attitude. I was given a room facing the freeway. It was impossible to sleep.
Great location, excellent service..easy parking ..room service was also great
The staff was friendly and knowledgable. It was my friends birthday and we were given complementary champagne and chocolate covered strawberries!
Nice place close to the best shopping in downtown of Houston.
Good location. They offer free shuttle to drive people within 3miles of radius.
Located in The Galleria, The Royal Sonesta Houston Galleria is within a 10-minute stroll of sights such as Westheimer Rd and The Galleria. This 485-room, 4-star hotel has an outdoor pool along with a 24-hour gym and a 24-hour business center.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
46-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers, free toiletries, and slippers. Other amenities include sitting areas, refrigerators, and coffee makers.
Guests staying at The Royal Sonesta Houston Galleria enjoy an outdoor pool, a 24-hour gym, and WiFi in public areas. Parking is available for USD 30 per night (USD 40 per night for valet parking), and there's also an area shuttle. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include meeting rooms, a conference center, and a 24-hour business center.
Nice and bé safe
Just right by the highway. No outdoor area.
Dear Michele,Greetings from Houston and thank you for sharing your review. As your comments note, we are in a metropolitan area with an endless list of restaurants, cafes and shopping options found nearby. We understand the need for fresh air and an outdoor retreat and provide this in limited amounts on our pool deck and the gardens in front of the hotel. For those in need of further exploring, the nearby Memorial Park offers acres of green space, and we hope our team pointed you in that direction.We thank you once more for sharing your review and we hope to earn your continued accolades the next time we see you. Until then.Warm regards,Royal Sonesta Houston
We were very disappointed when we arrived at this hotel. The hotel and room did not look at pictured. This hotel is in need of renovation. However, the hospitality was great.
Dear Kevin,It was a pleasure to serve as your home-away-from-home and we thank you for sharing your review. While we are warmed to read that our hospitality took center stage, we regret to learn that your room fell short of expectation. Ensuring each guest is relaxing in style and comfort is always our goal and we are sorry if a sold-out situation prohibited us from offering a change in rooms. We know we can shine brighter, and we look forward to doing so upon your return.Warm regards,Royal Sonesta Houston
The hotel needs some upgrade.
Dear Hien, We thank you for sharing your review and for joining us during your recent Houston visit. We appreciate your valuable observations, and we hope to win your greater seal of approval the next time we see you. Until then. Warm regards, Royal Sonesta Houston
It was great
Thank you, Nelson. This is just what we love to hear. We are elated to find your stellar review and we look forward to you visiting time and again for many years to come. Warm regards, Royal Sonesta Houston
Nice decor. The beds were very small
Dear Gabrielle, Greetings from the Houston Galleria and thank you for sharing your review. We appreciate your feedback and when you next join us, as we hope you will, we encourage you to explore some of our other room categories which feature different bedding options. Until then. Warm regards, Royal Sonesta Houston
Dear Dung,We are pleased to read that you felt so at home, and we thank you for taking the time to pass along your review. We would be humbled to welcome you again and we trust you are looking forward to your Galleria return.All the best,Royal Sonesta Houston