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Recent guest reviews

Nice and bé safe

Just right by the highway. No outdoor area.

We were very disappointed when we arrived at this hotel. The hotel and room did not look at pictured. This hotel is in need of renovation. However, the hospitality was great.

The hotel needs some upgrade.

It was great

Nice decor. The beds were very small

Large and comfortable room. Faced on the back side so quiet. Nice staff.

Hotel staff were nice, hotel very pretty and with an upscale look, just don’t go by any details on their website because it’s not updated!

This was meant to be a 4 star hotel. The hotel was dirty!!!! The optics were nothing like the ones on the website. I wouldn’t give the Royal Sonesta Houston Galleria a 2 star rating. The mirror in the bathroom was stained, the bathroom had no ventilation, the carpet in the rooms were also stained and carpet in the hallway of my floor smelled, the paint was peeling from the ceiling the rooms, even the baseboards needed had dirt and cracks. At first I thought it was just my room but I had my room switch from the 5th floor to the 15th and it was the same. My friend also stayed on a different floor and his was also bad as well. The gym and pool looked looked horrible. I glanced at it once and didn’t even bother to check it or the hot tub out. Nothing looks liked the pictures from the website. I felt liked someone did a bait and switch on me. The only good thing about that hotel about the hotel was the staff. The people were extremely nice. The hotel was in the perfect location. There’s so many things to do in that area and it’s more than 15 mins from most attractions and around the corner from the galleria mall.

Front desk was not welcoming, rather annoyed attitude. I was given a room facing the freeway. It was impossible to sleep.

Great location, excellent service..easy parking ..room service was also great

The staff was friendly and knowledgable. It was my friends birthday and we were given complementary champagne and chocolate covered strawberries!

Nice place close to the best shopping in downtown of Houston.

Good location. They offer free shuttle to drive people within 3miles of radius.

West Loop South Houston TX

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • 24-hour health club
  • 24-hour business center

Located in The Galleria, The Royal Sonesta Houston Galleria is within a 10-minute stroll of sights such as Westheimer Rd and The Galleria. This 485-room, 4-star hotel has an outdoor pool along with a 24-hour gym and a 24-hour business center.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

46-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers, free toiletries, and slippers. Other amenities include sitting areas, refrigerators, and coffee makers.


Property features

Guests staying at The Royal Sonesta Houston Galleria enjoy an outdoor pool, a 24-hour gym, and WiFi in public areas. Parking is available for USD 30 per night (USD 40 per night for valet parking), and there's also an area shuttle. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include meeting rooms, a conference center, and a 24-hour business center.

Room options

Premier Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, City View

1 King Bed | Sleeps 4

Suite, 1 King Bed, City View

1 King Bed | Sleeps 3

Premier Room, 1 King Bed, Accessible, Corner (Hearing)

1 King Bed | Sleeps 2

Guest reviews for The Royal Sonesta Houston Galleria

Everyone (10) Couples (3) Family (3)
4
Family Business Business

Nice and bé safe

By on Jul 31, 2023

Review comment responded on Aug 1, 2023

Dear Dung,We are pleased to read that you felt so at home, and we thank you for taking the time to pass along your review. We would be humbled to welcome you again and we trust you are looking forward to your Galleria return.All the best,Royal Sonesta Houston

4
Everyone

Just right by the highway. No outdoor area.

By on Mar 12, 2023

Review comment responded on Mar 13, 2023

Dear Michele,Greetings from Houston and thank you for sharing your review. As your comments note, we are in a metropolitan area with an endless list of restaurants, cafes and shopping options found nearby. We understand the need for fresh air and an outdoor retreat and provide this in limited amounts on our pool deck and the gardens in front of the hotel. For those in need of further exploring, the nearby Memorial Park offers acres of green space, and we hope our team pointed you in that direction.We thank you once more for sharing your review and we hope to earn your continued accolades the next time we see you. Until then.Warm regards,Royal Sonesta Houston

2
Partner Couples

We were very disappointed when we arrived at this hotel. The hotel and room did not look at pictured. This hotel is in need of renovation. However, the hospitality was great.

By on Jan 8, 2023

Review comment responded on Jan 9, 2023

Dear Kevin,It was a pleasure to serve as your home-away-from-home and we thank you for sharing your review. While we are warmed to read that our hospitality took center stage, we regret to learn that your room fell short of expectation. Ensuring each guest is relaxing in style and comfort is always our goal and we are sorry if a sold-out situation prohibited us from offering a change in rooms. We know we can shine brighter, and we look forward to doing so upon your return.Warm regards,Royal Sonesta Houston

4
Everyone

By on Nov 28, 2022

3
Everyone

By on Oct 23, 2022

1
Everyone

By on Aug 9, 2022

5
Everyone

By on Jul 26, 2022

2
Family with small children

The hotel needs some upgrade.

By on Apr 6, 2022

Review comment responded on Apr 7, 2022

Dear Hien, We thank you for sharing your review and for joining us during your recent Houston visit. We appreciate your valuable observations, and we hope to win your greater seal of approval the next time we see you. Until then. Warm regards, Royal Sonesta Houston

4
Partner Couples

It was great

By on Mar 25, 2022

Review comment responded on Mar 28, 2022

Thank you, Nelson. This is just what we love to hear. We are elated to find your stellar review and we look forward to you visiting time and again for many years to come. Warm regards, Royal Sonesta Houston

3
Everyone

Nice decor. The beds were very small

By on Oct 24, 2021

Review comment responded on Oct 27, 2021

Dear Gabrielle, Greetings from the Houston Galleria and thank you for sharing your review. We appreciate your feedback and when you next join us, as we hope you will, we encourage you to explore some of our other room categories which feature different bedding options. Until then. Warm regards, Royal Sonesta Houston

The Royal Sonesta Houston Galleria

2222 West Loop South, Houston, TX 77027
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