The hotel was nice upon entering the build its once you step inside your room. The bathroom floor was not clean. The bed just have thin covers on it which sucks. The pillows are very thin and flat. Do hotels have microwaves anymore?! You get a free movie complimentary of the hotel. They give you $15 credit for the mini bar but everything in there cost $6 or more. Go figure! Do hotel have microwaves anymore?!
It was convenient & close to a lot of things we wanted to do.
Our room had many issues, plugs not working. Lamps not working, no cord on the phone. Was expecting a much nicer environment. I felt like this was a step down from a Holiday Inn express. Pool area was very disappointing. Pictures depict a very different setting.
Water was backed up in the bathtub and ac didn’t work. Also my room was missing hair dryer and refrigerator was not cooling beverages.
Great Hotel would come back again really enjoyed the room the food and the convenience of being right next to the freeway
A modern hotel in the best neighborhood of Houston. Too bad they have not upkeep the rooms the way it should.
Great location in the Galleria area, good restaurants all around. Support staff is super nice and accommodated our request for late check-out. Rooms are spotless. The hotel has a funk that’s hard to ignore. The wifi is a little slow and not suitable for tech work. Parking is really pricey.
Hotel needs some renovation. Service is mediocre and parking will cost you an arm and a leg.
Property was great, but some "design choices" did not have a very good implementation. Several legs from both the glass table and the glass nightstand were not secured, it looks liek someone attempted to glue them on, but failed. Elevators had a very cheap-looking fast-color-changing backlight that looked cheap-cheap-cheap!
They literally charge you for everything, and I’ve been on hold with them to ask what they’re charging me for? We didn’t touch the fridge or anything!
Restroom not clean and no microwave in room have to pay 35 dollars for valet ridiculous when you stay on site
Nice pool, nice lobby, nice rooms. Could use more staff.
por los cargos que habia a pagar y no lo sabia. despues tuve que pagar 32 de servicio, adicional qu no sabia
Good location and good food and drinks. The gym was also great to use.
I did not like the surprise mandatory fees, blinking lights in elevators, potent nauseating perfume smell everywhere, no tv remote, see through curtains, expensive parking, horrible traffic, no WiFi no USB outlets no phone chargers. The facility has a cool modern eclectic vibe but is worn out. Map appears nearby Galleria but took about 15 minutes just waiting to cross intersections. Lots of road construction.
Called 10 times no one ever answered for room service Terrible service!
Located in The Galleria, Hotel Derek is within a few miles (5 km) of popular sights such as Greenway Plaza and Lakewood Church. This 312-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour health club, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.
Hotel Derek's 312 rooms provide iPod docks, minibars, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free newspapers, laptop-compatible safes, and ironing boards are other standard amenities.
At Hotel Derek, guests enjoy an outdoor pool, a 24-hour health club, and free WiFi in public areas. Valet parking is offered for USD 34.00 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a computer station.
The hotel was nice upon entering the build its once you step inside your room. The bathroom floor was not clean. The bed just have thin covers on it which sucks. The pillows are very thin and flat. Do hotels have microwaves anymore?! You get a free movie complimentary of the hotel. They give you $15 credit for the mini bar but everything in there cost $6 or more. Go figure! Do hotel have microwaves anymore?!
It was convenient & close to a lot of things we wanted to do.
Hi, Tera, We thank you for the feedback and Hotel Derek is soooo looking forward to turning that 4 star into a 5 star!!!
Hello, why the 2 out of 5? Let's connect
Our room had many issues, plugs not working. Lamps not working, no cord on the phone. Was expecting a much nicer environment. I felt like this was a step down from a Holiday Inn express. Pool area was very disappointing. Pictures depict a very different setting.
Hi , I am sorry for the level of guest service experienced throughout your stay. This is not the norm at Hotel Derek and we would love for the chance to make it up to you on your next stay.
Water was backed up in the bathtub and ac didn’t work. Also my room was missing hair dryer and refrigerator was not cooling beverages.
Hi, thank you for your feedback. I am so sorry for the level of service experienced. This is not the norm at Hotel Derek. Please feel free to reach out to me personally to further discuss your stay. I would love the chance to make it up to you.
Great Hotel would come back again really enjoyed the room the food and the convenience of being right next to the freeway
Hello,Hotel Derek is so excited for the 5 star review!
A modern hotel in the best neighborhood of Houston. Too bad they have not upkeep the rooms the way it should.
Hi, We thank you for the feedback and Hotel Derek is soooo looking forward to turning that 4 star into a 5 star!!!
Great location in the Galleria area, good restaurants all around. Support staff is super nice and accommodated our request for late check-out. Rooms are spotless. The hotel has a funk that’s hard to ignore. The wifi is a little slow and not suitable for tech work. Parking is really pricey.
Thank you for your feedback! We will be sure to address your issues.
Hotel needs some renovation. Service is mediocre and parking will cost you an arm and a leg.
Hi, I am sorry for the mediocre guest service experienced throughout your stay. This is not the norm at Hotel Derek and we would love for the chance to make it up to you on your next stay.
Property was great, but some "design choices" did not have a very good implementation. Several legs from both the glass table and the glass nightstand were not secured, it looks liek someone attempted to glue them on, but failed. Elevators had a very cheap-looking fast-color-changing backlight that looked cheap-cheap-cheap!
Hi, We thank you for the feedback and Hotel Derek is soooo looking forward to turning that 4 star into a 5 star!!!
Hi, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team. Please feel free to reach out to me personally to further discuss your stay. I would love the chance to make it up to you. Yes we have microwave for a rental fee of $20