Because of reviews, I struggled to find a hotel that was in a safe place and found this area to have better reviews when safety was a concern. It's in a nice location and I did feel safe going to and from the car and immediate area. The hotel is dated but very nice. The staff were all very friendly, front desk and service staff at the restaurant. We did not have to wait long for a Lyft driver to pick us up for a concert at the Toyota Center. Only items to note were areas that need some cosmetic work (wood accents outside, and tub had rust area), and the smell of marijuana in the 5th floor hall.
Don’t even waste your time staying here. After you check out there’s no assistance. I contacted accounting regarding my stay left a voicemail two week later no reply.
I love how deep the pool was bed could have been a little more comfortable but overall I enjoyed my stay
Bad service
Excellent place.
Best Marriott I've ever been to. 5 Star. Clean, comfortable. The staff was extraordinary. If I'm ever in Houston again, I will stay here. Keep up the good work!
Bathroom had mold in the vent
I thought the property was amazing I just did not like that I had to ask about towels, and face towels. It seems like the cleaning crew literally skipped over doors.
Hotel has no heat at all in the 20 degrees weather.
Noisy
good
We went there for the swimming pool and it was great.
The hotel was close to stores and shopping centers
Located in Westchase, Houston Marriott Westchase is 2.8 mi (4.6 km) from Alfred Storey Park and within a 10-minute drive of other popular attractions like Sharpstown Golf Course. This 604-room hotel welcomes guests with conveniences like a restaurant, an outdoor pool, and an indoor pool.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.
Guests can expect to find free WiFi and 55-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, coffee makers, and safes are also standard. Housekeeping is available on request.
Houston Marriott Westchase features an indoor pool, an outdoor pool, and a children's pool. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and securing valuables. Additional amenities include a gym, free WiFi in public areas, and a spa tub.
Because of reviews, I struggled to find a hotel that was in a safe place and found this area to have better reviews when safety was a concern. It's in a nice location and I did feel safe going to and from the car and immediate area. The hotel is dated but very nice. The staff were all very friendly, front desk and service staff at the restaurant. We did not have to wait long for a Lyft driver to pick us up for a concert at the Toyota Center. Only items to note were areas that need some cosmetic work (wood accents outside, and tub had rust area), and the smell of marijuana in the 5th floor hall.
Thank you so much for taking the time to share your thoughts, Rebecca. It's heartwarming to know that our location made you feel safe and that our wonderful staff left a positive mark on your stay. Your kind words about them truly mean a lot! I'm genuinely sorry to hear about the minor hiccups you encountered, like the cosmetic issues. Please know that we're always working to improve, and your feedback helps us do just that. As for the smell on the 5th floor, that's definitely not the experience we want for our guests, and we'll look into it immediately. Thanks again for choosing us, and we can't wait to welcome you back with an even better experience next time!
Don’t even waste your time staying here. After you check out there’s no assistance. I contacted accounting regarding my stay left a voicemail two week later no reply.
Thank you for bringing this to our attention, Marquita. We deeply regret to hear about the lack of post-checkout assistance and the delayed response. It's crucial for us to provide prompt and efficient service, both during and after a guest's stay, and we apologize for falling short in this regard. We will address this internally to ensure timely communication in the future. We hope you'll reconsider giving us another opportunity to demonstrate our commitment to guest satisfaction.
I love how deep the pool was bed could have been a little more comfortable but overall I enjoyed my stay
While we're sorry that our beds fell short of ideal for your comfort, Haylei, we're so happy to hear that you enjoyed the rest of your stay! Thank you for sharing your five-star review and highlighting our excellent pool. We'd love to host you again soon at the Houston Marriott Westchase!
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!
Bad service
Thank you for your valuable feedback. We strive to deliver the best service to our guests and are disappointed to hear that we didn't meet your expectations. Your comments will be shared internally for improvement. We sincerely hope you will give us another opportunity to provide you with a more positive experience. Your satisfaction is our priority.
Thank you for taking a moment to leave us this five-star rating, Robeli. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!
What a joy to receive your five-star rating! Thank you and we hope it won’t be long before you can experience it all again.
Excellent place.
We're so glad that you enjoyed your time with us at Houston Marriott Westchase! Thank you, Olawale, for your five-star rating and positive words. We look forward to welcoming you back again soon!
Best Marriott I've ever been to. 5 Star. Clean, comfortable. The staff was extraordinary. If I'm ever in Houston again, I will stay here. Keep up the good work!
Wow! Your rave review is much appreciated, James. We are honored to be your top-choice hotel and love to read we have upheld our high standards in every area of your stay. All of us at Houston Marriott Westchase hope a return trip will be in your plans! See you then!
Calvin, we greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us!