Holiday Inn Express & Suites Houston - Memorial Park Area2.5 out of 5.0
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Recent guest reviews
Pros: Stayed here before & requested via 3rd party vendor to stay again. Nice staff ( Gaby, Brian, Rose & Sharon); again, great free hot breakfast & 24/7 fresh, hot coffee in lobby; free parking & daily USA Today newspaper. Clean. Cons: Sign posted in lobby re: 8am-5pm "refurbishing." Was awakened 9:30 am SATURDAY by hammering coming from 3rd floor to my 6th floor room, loud & clear, wall demolition. Lobby personnel told me it's 7 days a week, has been going on since April 2016, AND that apparently this wasn't communicated to 3rd party vendors, so no refund. (Shrug). Guess I stayed in a "refurbished" room: very low toilet seat; high bathtub side; no towel racks; only one grab bar on shower wall & slippery bathtub/shower floor. Upper mngmt. said just following Holiday Inn mandates. (Hands tied.)
My 8 year old was impressed and that's what matters. He loved the jacuzzi inside our room, the indoor pool and breakfast. You can tell it's an older HI Express when you get to your room from the sheets, towels, carpets, decor etc. We had a room with one King size bed and can say the room size was comfortable. The only thing bad thing I can say is that I fell the second I stepped out of the Jacuzzi in our room. (I'm not accident prone whatsoever by the way) There is no safety mat around the jacuzzi but the front desk staff was genuinely apologetic and hopefully corporate will do something about it so no one younger or older then myself gets seriously hurt.
I stayed for one night. My room was super clean and has a huge refrigerator.
Our stay was very comfortable. We can always count on Holiday Inn Express.
needs help with cleaning wastebaskets, carpet, walls, etc.
Everything was clean and comfortable. We had a view of the highway but I was never disturbed by the noise or worried about my safety. I like that you get free breakfast and free coffee and tea whenever you would like. Location is pretty convenient and the price is very fair.
The beds are hard. The lights in the parking lot are super bright. The pillows are garbage. I know they try to give you some variety with firm and soft, but they are awful.
It was nice enough, new, or at least newly renovated. I noticed cracks in the ceiling of my room, but the room itself was very nice. There was only one computer for visitors to use and it was not working the first day. Breakfast was fine. But there is no bar. And nothing nice nearby (walking distance) to go to.
The Holiday Inn Express in Houston was nice. The room was on the top floor and right off the freeway, which was perfect for me since I was in town for business. My only complaint was that the room smelled a little musty. Once I turned the air conditioner off, it was better, but probably needs to be fixed (replace filter?) before the summer months because customers are not going to be able to turn off the air conditioning at night then.