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Holiday Inn Express & Suites Houston - Memorial Park Area

2.5 out of 5.0

Recent guest reviews

Dusty environment. Breakfast was not satisfactory. Pool and Hot Dub Dusty bc of renovation. Security was good.

Pros: Stayed here before & requested via 3rd party vendor to stay again. Nice staff ( Gaby, Brian, Rose & Sharon); again, great free hot breakfast & 24/7 fresh, hot coffee in lobby; free parking & daily USA Today newspaper. Clean. Cons: Sign posted in lobby re: 8am-5pm "refurbishing." Was awakened 9:30 am SATURDAY by hammering coming from 3rd floor to my 6th floor room, loud & clear, wall demolition. Lobby personnel told me it's 7 days a week, has been going on since April 2016, AND that apparently this wasn't communicated to 3rd party vendors, so no refund. (Shrug). Guess I stayed in a "refurbished" room: very low toilet seat; high bathtub side; no towel racks; only one grab bar on shower wall & slippery bathtub/shower floor. Upper mngmt. said just following Holiday Inn mandates. (Hands tied.)

My 8 year old was impressed and that's what matters. He loved the jacuzzi inside our room, the indoor pool and breakfast. You can tell it's an older HI Express when you get to your room from the sheets, towels, carpets, decor etc. We had a room with one King size bed and can say the room size was comfortable. The only thing bad thing I can say is that I fell the second I stepped out of the Jacuzzi in our room. (I'm not accident prone whatsoever by the way) There is no safety mat around the jacuzzi but the front desk staff was genuinely apologetic and hopefully corporate will do something about it so no one younger or older then myself gets seriously hurt.

I stayed for one night. My room was super clean and has a huge refrigerator.

Our stay was very comfortable. We can always count on Holiday Inn Express.

needs help with cleaning wastebaskets, carpet, walls, etc.

Everything was clean and comfortable. We had a view of the highway but I was never disturbed by the noise or worried about my safety. I like that you get free breakfast and free coffee and tea whenever you would like. Location is pretty convenient and the price is very fair.

The beds are hard. The lights in the parking lot are super bright. The pillows are garbage. I know they try to give you some variety with firm and soft, but they are awful.

It was nice enough, new, or at least newly renovated. I noticed cracks in the ceiling of my room, but the room itself was very nice. There was only one computer for visitors to use and it was not working the first day. Breakfast was fine. But there is no bar. And nothing nice nearby (walking distance) to go to.

The Holiday Inn Express in Houston was nice. The room was on the top floor and right off the freeway, which was perfect for me since I was in town for business. My only complaint was that the room smelled a little musty. Once I turned the air conditioner off, it was better, but probably needs to be fixed (replace filter?) before the summer months because customers are not going to be able to turn off the air conditioning at night then.

Room options

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Standard Room

King 1 | Queen 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Holiday Inn Express & Suites Houston - Memorial Park Area

Everyone (2) Couples (2) Business (3) Family (2) Other (1)
3

hotel location great

Everyone

Dusty environment. Breakfast was not satisfactory. Pool and Hot Dub Dusty bc of renovation. Security was good.

By on Nov 6, 2017

4

pros & cons

Everyone

Pros: Stayed here before & requested via 3rd party vendor to stay again. Nice staff ( Gaby, Brian, Rose & Sharon); again, great free hot breakfast & 24/7 fresh, hot coffee in lobby; free parking & daily USA Today newspaper. Clean. Cons: Sign posted in lobby re: 8am-5pm "refurbishing." Was awakened 9:30 am SATURDAY by hammering coming from 3rd floor to my 6th floor room, loud & clear, wall demolition. Lobby personnel told me it's 7 days a week, has been going on since April 2016, AND that apparently this wasn't communicated to 3rd party vendors, so no refund. (Shrug). Guess I stayed in a "refurbished" room: very low toilet seat; high bathtub side; no towel racks; only one grab bar on shower wall & slippery bathtub/shower floor. Upper mngmt. said just following Holiday Inn mandates. (Hands tied.)

By , from Arcadia, CA on Dec 8, 2016

3

frequent houston traveler

Families

My 8 year old was impressed and that's what matters. He loved the jacuzzi inside our room, the indoor pool and breakfast. You can tell it's an older HI Express when you get to your room from the sheets, towels, carpets, decor etc. We had a room with one King size bed and can say the room size was comfortable. The only thing bad thing I can say is that I fell the second I stepped out of the Jacuzzi in our room. (I'm not accident prone whatsoever by the way) There is no safety mat around the jacuzzi but the front desk staff was genuinely apologetic and hopefully corporate will do something about it so no one younger or older then myself gets seriously hurt.

By on Sep 25, 2014

4

very clean and helpful staffs

Families

I stayed for one night. My room was super clean and has a huge refrigerator.

By on Apr 23, 2014

4

a good choice

Couples

Our stay was very comfortable. We can always count on Holiday Inn Express.

By on Mar 18, 2014

2

below standards

BusinessTravelers

needs help with cleaning wastebaskets, carpet, walls, etc.

By on Apr 22, 2013

4

good value

Couples

Everything was clean and comfortable. We had a view of the highway but I was never disturbed by the noise or worried about my safety. I like that you get free breakfast and free coffee and tea whenever you would like. Location is pretty convenient and the price is very fair.

By on Dec 10, 2012

2

business trip

BusinessTravelers

The beds are hard. The lights in the parking lot are super bright. The pillows are garbage. I know they try to give you some variety with firm and soft, but they are awful.

By on Jun 14, 2012

3

adequate, convenient

Singles

It was nice enough, new, or at least newly renovated. I noticed cracks in the ceiling of my room, but the room itself was very nice. There was only one computer for visitors to use and it was not working the first day. Breakfast was fine. But there is no bar. And nothing nice nearby (walking distance) to go to.

By on Mar 9, 2010

5

nice stay, a little musty

BusinessTravelers

The Holiday Inn Express in Houston was nice. The room was on the top floor and right off the freeway, which was perfect for me since I was in town for business. My only complaint was that the room smelled a little musty. Once I turned the air conditioner off, it was better, but probably needs to be fixed (replace filter?) before the summer months because customers are not going to be able to turn off the air conditioning at night then.

By on May 15, 2007