It's a clean place but needs some remodeling. The bath tub in my room had stagnant water the drain was clogged and the knob to close and open it was broken. The carpet in the room is too old. The beds are comfortable but very small, they use full size beds in the double rooms not queens. Customer service was excellent overall.
The hotel itself was fine. But, they didn't clean the room and I had to call and ask for clean towels and coffee. I don't think I'll be staying there again.
Staffs are “friendly”??
Property needs some maintenance, but still is comfortable. This explains why the low price for a Hilton (at least during my stay). I recommend it as a good option given the good price per room, definitely no if you were to pay full price.
The staff was good and real helpful
First of all, it shouldn't be given 4stars. A 2.5 star hotel is far better than this hotel. Bath tub was full of mold and not very clean. Found a ear bud on the bathroom floor that must've been used by someone else stayed in that room. Not sure how much they clean. They also claim that they give a 48 hours gap between stays. AC didn't seem to be running in the night, looked like they turned only the fan on. Lobby is pathetic, only 3-4 guests can be accommodated with social distancing. Overall, not a good experience for the money we spent for a night. It's so expensive. Found many guests NOT wearing masks in the lobby, hallways and elevators even though they claimed in their website that they enforce all guests wear masks in the common areas. We looked odd wearing masks in the common areas. Hotel didn't care because they don't want to lose business.
That hotel should not be labeled a 4 Star🌟. The rooms are really outdated. The furniture and decor was a outdated thrift store purchase. The bathroom was the size of a closet. The sink would not drain. We had to brush out teeth in the shower. The carpet was really bad, and worn in the room. There were no waste cans in the lobby area or outside. Very unsatisfied customer/patron with this hotel. This is definitely a 2 Star 🌟 hotel.
It is not bad! Essentials are provided. Convenience and Location are good to me.
The property was nice. It was clean and the room was spacious. There were only 3 TV channels available. We enjoyed our time there.
The ac was to loud, I could not sleep, besides the entrance of the hotel was alway wet. Water dripping from the roof.
It was great! Nice staff, comfortable room! Loved the free parking was definitely a plus.
Nice amount of dove for a suite but it was old, dated equipment. The microwave was literally bit up, the sofa was not dressed, and all night all I could hear were the cables of the elevator .
Nice area of town. Hotel staff were friendly & helpful. I would stay there again
Located in Westchase, Hilton Houston Westchase is adjacent to Westheimer Rd and within 2 miles (3 km) of Harwin Drive Shopping District. This 297-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free self parking.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are other standard amenities. Housekeeping is available on request.
Guests staying at Hilton Houston Westchase enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a spa tub, conference space, and a 24-hour business center.
It's a clean place but needs some remodeling. The bath tub in my room had stagnant water the drain was clogged and the knob to close and open it was broken. The carpet in the room is too old. The beds are comfortable but very small, they use full size beds in the double rooms not queens. Customer service was excellent overall.
The hotel itself was fine. But, they didn't clean the room and I had to call and ask for clean towels and coffee. I don't think I'll be staying there again.
Thank you for the feedback.
Staffs are “friendly”??
Thank you for your feedback.
Property needs some maintenance, but still is comfortable. This explains why the low price for a Hilton (at least during my stay). I recommend it as a good option given the good price per room, definitely no if you were to pay full price.
Thank you for your feedback.
The staff was good and real helpful
We really appreciate you staying with us. Thank you for your survey. We hope to see you in the future.
Thank you very much for your survey.
First of all, it shouldn't be given 4stars. A 2.5 star hotel is far better than this hotel. Bath tub was full of mold and not very clean. Found a ear bud on the bathroom floor that must've been used by someone else stayed in that room. Not sure how much they clean. They also claim that they give a 48 hours gap between stays. AC didn't seem to be running in the night, looked like they turned only the fan on. Lobby is pathetic, only 3-4 guests can be accommodated with social distancing. Overall, not a good experience for the money we spent for a night. It's so expensive. Found many guests NOT wearing masks in the lobby, hallways and elevators even though they claimed in their website that they enforce all guests wear masks in the common areas. We looked odd wearing masks in the common areas. Hotel didn't care because they don't want to lose business.
We appreciate your feedback. We apologize about your unsatisfied experience. Your observations would be addressed to our Executive Team.
Thank you for staying with us here at the Hilton Houston Westchase and your nice rating!
That hotel should not be labeled a 4 Star🌟. The rooms are really outdated. The furniture and decor was a outdated thrift store purchase. The bathroom was the size of a closet. The sink would not drain. We had to brush out teeth in the shower. The carpet was really bad, and worn in the room. There were no waste cans in the lobby area or outside. Very unsatisfied customer/patron with this hotel. This is definitely a 2 Star 🌟 hotel.
We appreciate your feed back. Our executive team will be notified to improve our service.
It is not bad! Essentials are provided. Convenience and Location are good to me.
Thank you for your survey
We appreciate your time and giving us your feedback. Our executive team is reviewing your comments. Have a wonderful day.