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Recent guest reviews

Clean. Lovely staff. It was a little outdated, but they’re working on it. The bathroom toilets were weak.

We checked in and were given 2 card keys that didn't work. It took 3 times before they decided the door lock wasn't working and they moved us to another room. Being NYE we left for our festivities and when we got back to room wasn't very cold. The t-stat wasn't working properly but, it was 1:00 a.m. so couldn't get anyone to come look at it. The hotel had been remodeled recently and everything else was nice. They also provided us with masks and hand sanitizer since we had to have a mask for the Uber ride.

It was outdated. The carpet smelled in the hallway.

From the moment you stepped in the elevator from the garage you could tell it was just nasty dirty and it continued throughout the whole hotel.

Very tired dark and smells musty. The elevators are damaged with tape on broken mirrors. The carpets throughout are dirty and stained. Now I know why this was significantly less than the hotel I had originally looked at.

Room phone was down so I could not do any room service. Requested room service in person around 8pm, and they knocked on the door at 11pm. After 9pm, please do not disturb guests without permission. Also, water was lukewarm (no hot water).

The staff was great, however, we found a blood stain on the sheets of the first room we stay in. In addition to that, the floor we was first assigned to smelled like mildew. However, when we moved to the a second room, it seem to be better.

Everything was fine except for $12 self parking - seems to be overpriced.

When I checked in the front desk forgot to give me fouchers for the breakfast I had paid for. When I realized I called the front desk only to have the phone ring over ten times before I hung up and tried again. It took four attempts before I finally spoke to a person. We had requested a late checkout. When I checked out the front desk did not give me a receipt for the parking that was charge to the credit card they ran for incidentals. When I went to leave a parking attendant asked for the “card” that was to allow me to open the gate. I did not have one. Since I had a late check out I was going to be charge for two nights stay instead of one. The issue was cleared up but could have been avoided if the front desk had been more conscientious in doing their job.

Elevator felt unsafe and made lots of noise while working. And we were in the 17th floor just a bit spooky

The hallway had an intense mold smell. Also, there was feces and urine in the toilet when I checked into the room.

,Convenient parking , no elevator delays, great breakfast buffet, very friendly staff.

Great stay, really enjoyed it. Wish kitchen stayed open later.

Southwest Fwy Houston TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour health club

Located in Greenway Plaza-Upper Kirby within 2 miles (3 km) of Menil Collection, Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel is within a few miles (5 km) of other popular sights such as Houston Natural Science Museum. This 354-room, 3.5-star aparthotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.


Dining

Explore the aparthotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 11:00 AM.


Rooms

Each apartment is soundproofed and has an array of amenities, including a microwave, a refrigerator, and a coffee maker. Guests can expect to find free WiFi and a 32-inch flat-screen TV with satellite channels. Tempur-Pedic beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and a safe.


Property features

Guests of Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 25.00 per day, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, express check-in, and free newspapers.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Premium Room, 1 King Bed (Worklife)

1 King Bed | Sleeps 2

Premium Room, 2 Queen Beds (WorkLife)

2 Queen Beds | Sleeps 4

Suite, 1 Bedroom (1 King Bed)

1 King Bed | Sleeps 4

Guest reviews for Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel

Everyone (31) Couples (7) Family (4)
4
Partner Couples

Clean. Lovely staff. It was a little outdated, but they’re working on it. The bathroom toilets were weak.

By on Jun 12, 2022

Review comment responded on Jun 13, 2022

Clara, thank you for your rating and review while staying with us. We will share your feedback with our team and work to improve the quality of the guest's stay.

3
Everyone

By on Feb 27, 2022

5
Partner Couples

We checked in and were given 2 card keys that didn't work. It took 3 times before they decided the door lock wasn't working and they moved us to another room. Being NYE we left for our festivities and when we got back to room wasn't very cold. The t-stat wasn't working properly but, it was 1:00 a.m. so couldn't get anyone to come look at it. The hotel had been remodeled recently and everything else was nice. They also provided us with masks and hand sanitizer since we had to have a mask for the Uber ride.

By on Jan 1, 2022

3
Family with small children Family

It was outdated. The carpet smelled in the hallway.

By on Mar 12, 2020

Review comment responded on Mar 12, 2020

We hope you give us a future opportunity as we are undergoing a full renovation at this time. Thank you.

2
Everyone

By on Mar 11, 2020

Review comment responded on Mar 11, 2020

Thank you for your review, we hope to have an opportunity to improve your opinion in the future. Safe Travels

1
Partner Couples

From the moment you stepped in the elevator from the garage you could tell it was just nasty dirty and it continued throughout the whole hotel.

By , from Houston on Feb 11, 2020

Review comment responded on Feb 12, 2020

I apologize for your experience, we are doing our best during renovation to keep everything clean and orderly to minimize guest disruption. I hope you will give us another opportunity after renovation. Thank you.

4
Everyone

By on Jan 21, 2020

Review comment responded on Jan 23, 2020

Thank you for your review. Safe Travels.

3
Business Business

Very tired dark and smells musty. The elevators are damaged with tape on broken mirrors. The carpets throughout are dirty and stained. Now I know why this was significantly less than the hotel I had originally looked at.

By on Dec 11, 2019

Review comment responded on Dec 12, 2019

I apologize as we are undergoing renovations and will be shiny and new shortly.

4
Everyone

By on Nov 13, 2019

Review comment responded on Nov 15, 2019

Thank you for your review, have a great weekend.

5
Everyone

By on Oct 1, 2019

Review comment responded on Oct 7, 2019

Thank you for the great review.

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel

2712 Southwest Fwy, Houston, TX 77098
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